Users Voice for Teva

87% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
13% users rated Excellent
Pie Chart Review Representation for Teva
Teva Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.9 1 2 5 3
Dec 2022 1 5 5 5 5 5
Jan 2023 5 4.8 1.5 5 2.7 1.8
Feb 2023 1 5 5 1.8 3 5
Mar 2023 2.4 5 5 5 5 5
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Detailed Teva Review by

Introduction

Teva.com is an e-commerce website that sells footwear, apparel and accessories for outdoor adventure and casual wear. The brand's mission is to provide outdoor enthusiasts with high-quality and innovative products that are both functional and stylish. With a focus on sustainability and ethical manufacturing, Teva.com is a popular destination for individuals looking to invest in products that align with their values.

Pros and Cons

Pros:
  • Wide selection of outdoor products
  • Focus on sustainability and ethical production
  • Easy to navigate website
  • High-quality products
  • Loyalty program for frequent customers
Cons:
  • Higher price point compared to other outdoor retailers
  • Limited sizing options for some products
  • No physical retail stores for in-person shopping and try-ons

User Experience

Navigating Teva.com is a seamless process, with the website's intuitive layout and easy-to-use search engine. The interface is optimized for both desktop and mobile devices, ensuring that users can shop from anywhere. Additionally, the website's clean design and product-focused approach allows customers to find what they're looking for quickly and efficiently.

Pricing and Value for Money

Teva.com's products are priced at a premium, but it is important to note that the brand prioritizes sustainability and ethical production. With this in mind, customers can justify investing in higher priced products, knowing that they are made with care and consideration. Additionally, Teva.com offers frequent promotions and discounts, allowing customers to save money while still investing in quality products.

Alternatives

Individuals looking for alternatives to Teva.com can explore retailers such as REI, Patagonia, and Columbia Sportswear. These brands also prioritize sustainability and ethical production, while offering a similar selection of outdoor adventure and casual wear products.

Customer Service

Teva.com's customer service team is available via email or phone, providing knowledgeable and helpful support to customers. Additionally, the brand's website includes a helpful FAQ section, allowing customers to easily find answers to common questions.

Product Quality and Selection

Teva.com provides high-quality outdoor products that are designed to last. The brand's selection includes footwear, apparel, and accessories designed for outdoor adventure and casual wear. With a focus on sustainability and ethical production, each product is crafted with care and consideration.

Website Usability

Teva.com's website is easy to navigate, with a clean layout and intuitive user experience. The website is optimized for both desktop and mobile devices, ensuring that customers can shop from anywhere. Additionally, the website's search engine makes it easy for customers to find the products they're looking for quickly and efficiently.

Returns and Exchanges

Teva.com accepts returns and exchanges on unused and unworn merchandise within 30 days of purchase. The brand's returns process is straightforward and easy to follow, with detailed instructions available on the website.

Promotions and Discounts

Teva.com offers frequent promotions and discounts to customers, including discounts on first-time purchases and seasonal promotions. Additionally, the brand's loyalty program allows frequent customers to earn points towards discounts and exclusive products.

Reputation

Teva.com is renowned for its high-quality outdoor products and commitment to sustainability and ethical production. With a strong reputation for quality and innovation, the brand has become a trusted destination for outdoor enthusiasts and individuals looking to invest in products that align with their values.

Payment Options

Teva.com accepts a variety of payment options, including major credit cards, PayPal, and Apple Pay. With multiple payment options, customers can choose the option that best suits their needs.

Loyalty Programs

Teva.com offers a loyalty program for frequent customers, allowing them to earn points towards discounts and exclusive products. With a tiered system, customers can earn more rewards the more they shop on the website.

Customer Reviews

Teva.com features customer reviews on each product page, providing valuable feedback to potential buyers. With a high volume of positive reviews, customers can feel confident investing in Teva.com's products.

Community Involvement

Teva.com is committed to giving back to the community, with a variety of initiatives aimed at supporting sustainable outdoor recreation and conservation efforts. The brand's partnerships with organizations such as the Leave No Trace Center for Outdoor Ethics and the Grand Canyon Conservancy demonstrate its commitment to environmental stewardship.

Shipping and Costs

Teva.com offers free standard shipping on all orders over $35, with additional shipping options available at an additional cost. With a transparent shipping policy and clear pricing structure, customers can feel confident investing in Teva.com's products.

Teva Recent User Reviews

User Rating

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Reviewer Name: Renee

Review Submission Date: 2023-01-31

Review Title: Very unprofessional VP
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Review Description: Very poor customer service. I emailed the VP Anders Bergstrom several weeks ago and received no response.Their style #1003009 was a great boot. I have worn out 2 pair and style #1106832 replaced it. Horrible fit with a thin sole and no support like the discontinued boot.Why do you discontinue a great fitting boot and replace it with a substandard one?

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Reviewer Name: Meg

Review Submission Date: 2023-01-28

Review Title: Quality, quick delivery
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Review Description: I purchased the woman’s original universal sandals. Delivery was quick. Large range of products, website easy to navigate. Product is good quality. Rubs a little on the toe section but could break in with time. Super lightweight and lots of flex. If you are between sizes, I’d recommend sizing down.

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Reviewer Name: Erika

Review Submission Date: 2023-01-18

Review Title: The purchase experience was terrible
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Review Description: The purchase experience was terrible. The courier said I wasn't at home when they intended to delivered which wasn't true. They didn't allow me to pick up the delivery from an alternative location and sent it back to TEVA. The entire thing took like three weeks. TEVA customer service is terrible - they don't have a number you can contact or a chat. They respond to e-mails in an inconsistent fashion. I will never but again from TEVA.

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Reviewer Name: Kevin O keeffe

Review Submission Date: 2022-12-17

Review Title: Warning !!!!!
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Review Description: I ordered a pair of Teva sandals months ago from the Teva website . I eventually got a response that my order was missing and that they would give me only a 40% refund . I reverted to them that this was unacceptable that I should only be given a fraction of what I was charged . Still no satisfaction and no refund . My advice is not to deal with Teva online - customer service is non existent and you run the risk of being ripped off. Shocking attitude to the customer and worst shopping online experience ever .

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Reviewer Name: ROCHELLE LUNDQUIST

Review Submission Date: 2022-12-04

Review Title: One pair of sandals, 2 different sizes
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Review Description: I love Teva sandals so ordered them directly from their website. I ordered ahead of time for my trip. When I went to pack the sandals I realized they were 2 different sizes,left foot was correct but right size was 2 sizes smaller.All I could get from customer service was for me to file for a return, no correction for the order.

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Reviewer Name: tommy g

Review Submission Date: 2022-10-19

Review Title: Always been a teva fan
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Review Description: Always been a teva fan, lasted years. The last 2 pair were junk, one the front strap was only glued into a slit in sole, terrible design, came out within a month. The second pair the soles came off after a month of moderate use. This is so common among shoes, never happened in the past, done buying high end shoes, keens do the same thing.

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Reviewer Name: Martine Felts

Review Submission Date: 2022-09-04

Review Title: I just bought a pair of Hurricane XLT…
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Review Description: I just bought a pair of Hurricane XLT and they are amazing. This is my 4th pair. I love them. Not sure why there are so many bad reviews. Seems very wierd.

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Reviewer Name: Julia Janosa

Review Submission Date: 2022-08-27

Review Title: I got a pair of Hurricane XLT2
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Review Description: I got a pair of Hurricane XLT2 - it’s crazy comfy and I can do strenuous all day hikes in them easy. Grip and sole are on point. I had to order couple different sizes and customer service for returns were the best I’ve experienced. I see some bad reviews, but for me it’s my proudest purchase for the last year.

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Reviewer Name: JP Kretschmer

Review Submission Date: 2022-08-27

Review Title: Bought a pair of hurricane for 100…
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Review Description: Bought a pair of hurricane for 100 bucks. Didn’t even last a summer. The biggest issue is the holes that have formed in the soles. This was my third pair and all have gotten a hole in the sole of the shoe. The quality is crap. Made inChina for as cheap as possible. Sucks cause I like them. They use to make ones that lasted years. Not so much any longer. Don’t buy.

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Reviewer Name: Anita

Review Submission Date: 2022-08-21

Review Title: Do not buy from Teva.com
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Review Description: I ordered a pair of sandals four weeks ago. Payment taken, email says payment is OK but on the Teva website status is payment failed. No sandals and no answer on my email. Do not use Teva.com website.