Thatspersonal User Reviews

Introduction

That's Personal is an India-based e-commerce store that specializes in adult products, lingerie, and sexual wellness items. The platform is designed to create a safe space for people to explore and buy from a wide range of intimate products, without any judgment or stigma. Since its inception in 2013, That's Personal has prioritized discretion, privacy, and convenience, offering a discreet delivery service and easy-to-use website. In this editorial review, we'll discuss the various aspects of That's Personal and evaluate its value proposition.

Pros and Cons

Pros:

• Large variety of products: That's Personal offers a vast selection of products that cater to diverse needs, preferences, and budgets.
• Privacy and discretion: The platform takes privacy and discretion seriously, ensuring that customers' personal information and products are kept confidential.
• Easy-to-use website: The website is user-friendly, with clear categories, product descriptions, and reviews.
• Trusted brands: That's Personal partners with trusted brands and manufacturers, ensuring high-quality products.
• Expert advice: The platform offers expert advice on sexual wellness, education, and products through articles, blogs, and guides.

Cons:

• Limited payment options: That's Personal accepts only a few payment options, such as credit/debit cards and net banking.
• No cash on delivery (COD) option: The platform doesn't offer a COD option, which some customers may prefer for privacy reasons.
• No international shipping: That's Personal only ships within India, limiting its reach to an international audience.

User Experience

That's Personal offers a seamless user experience, with a well-organized website that's easy to navigate. The website's design is modern, visually appealing, and responsive, making it easy to use on both desktop and mobile devices. Customers can easily search for products, browse categories, and filter items according to price, brand, popularity, and rating. The product pages provide detailed information, including product materials, dimensions, usage, and customer reviews. The checkout process is straightforward, with multiple delivery options and hassle-free payment. Overall, the user experience on That's Personal is positive, efficient, and convenient.

Pricing and Value for Money

That's Personal offers products at a range of price points, catering to all budgets. The platform often runs promotions and discounts, making the products even more affordable. While some products may seem pricier than others in the market, it's worth considering the quality, discretion, and convenience that That's Personal offers. The platform also provides value-added services such as expert advice, discreet packaging, and a responsive customer service team. By balancing price and value, That's Personal provides customers with a good bang for their buck.

Alternatives

That's Personal faces competition from other e-commerce platforms such as Lovetreats, Thatspleasure, and Shyaway. While these platforms offer similar products and services, That's Personal differentiates itself through its emphasis on privacy, discretion, and convenience. That's Personal also provides customers with expert advice and education, making it a more informative and engaging platform. Depending on the customer's preferences and needs, they may find That's Personal to be the more suitable option.

Customer Service

That's Personal provides customers with a responsive and helpful customer service team. Customers can reach out to the team via email, phone, or chat, and expect prompt and courteous responses. The team is knowledgeable, informative, and empathetic, helping customers with their queries, suggestions, and complaints. That's Personal also maintains a FAQ section on its website, addressing common questions and concerns. Overall, That's Personal's customer service is one of its strengths, providing a positive and reliable experience for its clients.

Product Quality and Selection

That's Personal partners with trusted brands and manufacturers, ensuring that the products on the platform are authentic, safe, and of high quality. The platform offers a diverse selection of products, including sex toys, lingerie, lubricants, aphrodisiacs, and BDSM items. The products cater to different genders, sexualities, and preferences, making them inclusive and accessible. That's Personal also provides customers with detailed product descriptions, images, and customer reviews, helping them make informed decisions. The product quality and selection on That's personal are impressive, providing customers with a broad and reliable array of choices.

Website Usability

That's Personal has an easy-to-use website that's intuitive, responsive, and visually appealing. The website's design is modern and sleek, with clear categories and sections. Customers can easily search for products, browse categories, and filter items according to price, brand, popularity, and rating. The product pages provide detailed information, including product materials, dimensions, usage, and customer reviews. The checkout process is straightforward, with multiple delivery options and hassle-free payment. Overall, the website's usability is excellent, providing a seamless and enjoyable browsing experience.

Returns and Exchanges

That's Personal allows customers to return and exchange products within a specified time frame, provided that the products are unused, unopened, and in their original packaging. Customers need to inform the customer service team within 48 hours of delivery, and the team will guide them through the return and exchange process. That's Personal also provides customers with a 15-day refund policy, ensuring that clients are satisfied with the products they receive. The return and exchange process on That's Personal is transparent, convenient, and customer-friendly.

Promotions and Discounts

That's Personal frequently runs promotions and discounts, making the products more affordable for customers. The platform provides customers with various offers such as flat discounts, buy-one-get-one deals, and promotional codes. Customers can also subscribe to the platform's newsletter and social media channels to receive exclusive offers and updates. By providing customers with discounts and promotions, That's Personal incentivizes them to make purchases and increases customer loyalty.

Reputation

That's Personal has built a positive reputation in the Indian market, providing customers with a reliable and safe platform to purchase intimate products. The platform has garnered positive reviews and testimonials on various platforms, reflecting its commitment to discretion, privacy, and customer satisfaction. That's Personal also partners with trusted brands and manufacturers, further strengthening its reputation as a credible and trustworthy platform. Overall, That's Personal has an impressive reputation, providing customers with a reliable and enjoyable shopping experience.

Payment Options

That's Personal accepts several payment options, including credit/debit cards and net banking. The platform doesn't accept cash on delivery (COD), which may be a disadvantage for some customers who prefer to pay cash for privacy reasons. The payment process is secure and encrypted, ensuring that customers' personal and financial information is kept safe. While the payment options on That's Personal are limited, they are still convenient for most customers.

Loyalty Programs

That's Personal doesn't have a formal loyalty program, but it does provide customers with incentives to return and make repeat purchases. These incentives include promotions, discounts, and personalized emails. That's Personal also encourages customers to leave reviews and feedback, providing them with a chance to engage with the platform and voice their opinions. While a formal loyalty program would be a valuable addition, the platform still rewards customers through other means, enhancing customer loyalty and retention.

Customer Reviews

That's Personal allows customers to leave reviews and feedback on its platform, promoting transparency and accountability. The reviews provide customers with insights into the products and experiences of other customers, helping them make informed decisions. That's Personal also responds to the customer reviews, addressing any concerns, complaints, or suggestions. The reviews on That's Personal are generally positive, reflecting the platform's commitment to quality, discretion, and customer satisfaction.

Community Involvement

That's Personal is involved in several social initiatives that promote sexual wellness, education, and inclusivity. The platform partners with NGOs and social organizations to promote safe sex, women's health, and LGBTQ+ rights. That's Personal also supports research and education initiatives that study sexuality and sexual behaviors, promoting a more progressive and informed society. By engaging with the community, That's Personal demonstrates its commitment to social responsibility and consciousness, making it a more valuable and relevant platform.

Shipping and Costs

That's Personal offers multiple shipping options, including standard and expedited delivery. The platform partners with reliable and reputable courier services, ensuring that the products are delivered discreetly and securely. The delivery charges vary according to the products' weight, size, and location, and are visible on the checkout page. That's Personal doesn't offer international shipping, limiting its reach to an Indian audience. Overall, the shipping and costs on That's Personal are reasonable and transparent, providing customers with a reliable and convenient delivery experience.

Conclusion

That's Personal is a credible, reliable, and convenient platform that provides customers with a safe space to explore and buy intimate products. The platform's emphasis on privacy, discretion, and quality products makes it a valuable addition to the Indian market. While the platform has a few limitations, such as limited payment options and no international shipping, its strengths, including its vast selection of products, great customer service, and informative website, make it a preferred choice among customers. By providing customers with a positive and enjoyable shopping experience, That's Personal enhances its reputation and value proposition.