Users Voice for Thbaker

8% users rated Terrible
0% users rated Poor
2% users rated Average
4% users rated Very Good
85% users rated Excellent
Pie Chart Review Representation for Thbaker
Thbaker Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 5 1 2.8 3.8 1
Dec 2022 4.8 2.2 5 5 5 5
Jan 2023 5 5 1.5 3.4 4.2 1
Feb 2023 3.8 1.3 5 5 5 5
Mar 2023 4.5 1.2 5 5 5 5
Line Chart for Rating of peer stores

thbaker.co.uk

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Detailed Thbaker Review by

Introduction

Thbaker.co.uk is a UK-based jewelry store that was founded in 1888. It offers a vast range of products, including jewelry collections, engagement and wedding rings, watches, and accessories, among others. The site has a responsive design that offers users easy navigation with its clean and straightforward layout.

Pros and Cons

Pros: The site offers a variety of payment options, including PayPal, MasterCard, VISA, and American Express. Thbaker.co.uk also provides free delivery on orders above 50 pounds. Cons: The site has limited shipping options, with only options for standard delivery in the UK.

User Experience

The site has great usability with easy navigation and clear terms and conditions. They also provide detailed product descriptions and high-quality images that allow users to make informed decisions when purchasing products.

Pricing and Value for Money

Thbaker.co.uk offers competitive prices on its products. It also provides excellent value for money, especially given the quality of its products.

Alternatives

Some of the alternatives to Thbaker.co.uk include Blue Nile, James Allen, and H.Samuel, among others.

Customer Service

The site offers customer service through various channels, including email, phone, and live chat. They also have an extensive FAQs section that provides customers with answers to most queries.

Product Quality and Selection

Thbaker.co.uk offers a diverse selection of high-quality products that cater to different customer needs. The jewelry store also ensures excellent quality control on all its products.

Website Usability

The site has a clean and straightforward design that offers users easy access to various functions. The site is also mobile-friendly, allowing users to access it on various devices.

Returns and Exchanges

Customers can return products within 30 days of purchase as long as the goods are in their original condition. The site provides information on the returns process, and customer service is available to guide customers through this process.

Promotions and Discounts

The site offers promotions and discounts on specific products, and customers can access these by browsing the “offers'' section of the site.

Reputation

Thbaker.co.uk has an excellent reputation, with reviews on Trustpilot indicating high levels of customer satisfaction. The site has also won several awards over the years, including the UK Jewelry Awards and the BTAA Consumer Choice Award.

Payment Options

Thbaker.co.uk offers a variety of payment options, including MasterCard, Visa, American Express, PayPal, and Klarna.

Loyalty Programs

The site has a loyalty program for registered customers, which offers exclusive discounts and promotions.

Customer Reviews

Customer reviews on Trustpilot indicate high levels of customer satisfaction, with customers praising the quality of the products and the excellent customer service.

Community Involvement

Thbaker.co.uk is involved in various community programs, including supporting local charities and events.

Shipping and Costs

Thbaker.co.uk offers free delivery on orders over 50 pounds within the UK. International delivery is available, but shipping costs vary depending on the destination.

Thbaker Recent User Reviews

User Rating

5 stars

76

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Reviewer Name: Shea

Review Submission Date: 2023-02-03

Review Title: Very happy with the ring I bought!
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Review Description: Very happy with the ring I bought!! Hassle free, regular updates all in all great shopping experience.

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Reviewer Name: RealGamez4Dayz

Review Submission Date: 2023-02-03

Review Title: Item took over a week to arrive
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Review Description: Item took over a week to arrive. Could have gone to h Samuel and it would have arrived day after order is placed

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Reviewer Name: Paul Lound

Review Submission Date: 2023-02-02

Review Title: Watch arrived quickly and well wrapped.
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Review Description: Watch arrived quickly and well wrapped.A good price and the offer of Bose earbuds clinched the sale. Very happy with the purchase.

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Reviewer Name: Elsie Hicks

Review Submission Date: 2023-02-02

Review Title: Beautiful eternity ring
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Review Description: Beautiful eternity ring. Great value for money. Prompt delivery on expected day.

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Reviewer Name: Miss L Sorbie

Review Submission Date: 2023-02-01

Review Title: Service from THBaker was very good
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Review Description: Service from THBaker was very good. Choice of courier not so great as they don’t let you edit delivery info live (which meant a failed delivery and then having to come out of work to meet the driver)

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Reviewer Name: Mrs Kapdi

Review Submission Date: 2023-01-31

Review Title: Sarah at Chesterfield was fantastic
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Review Description: Sarah at Chesterfield was fantastic. Both over the phone and in person when I went down 2 weeks later.

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Reviewer Name: Ivy Bannon

Review Submission Date: 2023-01-31

Review Title: The courier said for 2 days dissapointingthey were…
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Review Description: The courier said for 2 days they were delivering and didn’t come until the 3rd day so sat in waiting for 3 days then when it came I put it on and the clasp broke very dissapointing

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Reviewer Name: Christopher

Review Submission Date: 2023-01-31

Review Title: Perfect online shopping
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Review Description: Lovely website to use. Super efficient service and a lovely pair of earrings. Swift delivery and pretty gift wrapping. Perfect online shopping.

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Reviewer Name: Karen

Review Submission Date: 2023-01-31

Review Title: Great service from yourselves
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Review Description: Great service from yourselvesItem was bought as a gift and they were delighted with itSadly the overnight delivery service let you down as it didn’t arrive when scheduled after I waited in for it and then it was left with a neighbour the next day

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Reviewer Name: Keith Thompson

Review Submission Date: 2023-01-30

Review Title: inshore shop at intu dudley merry Hill…
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Review Description: inshore shop at intu dudley merry Hill centre staff were no help at all Ordered on line and very good service