Users Voice for The-house
1% users rated Poor
1% users rated Average
3% users rated Very Good
72% users rated Excellent
Rate The-house Coupons Store
| Nov 2022 | 5 | 3.9 | 5 | 5 | 4.4 | 5 |
|---|---|---|---|---|---|---|
| Dec 2022 | 5 | 5 | 5 | 2.2 | 5 | 2 |
| Jan 2023 | 5 | 3.1 | 5 | 5 | 4.1 | 5 |
| Feb 2023 | 1.5 | 5 | 5 | 1.3 | 5 | 1 |
| Mar 2023 | 2.5 | 5 | 5 | 1.2 | 5 | 5 |
| Line Chart for Rating of peer stores |
the-house.com
jomashop.com
e-xpedition.by
agoda.com
greenmangaming.com
amiclubwear.com
Detailed The-house Review by Simmi Joseph
Introduction
The-house.com is a well-known online retail store for outdoor gear and apparel. Established in 1982, the website offers an extensive range of products for skiing, snowboarding, hiking, camping, surfing, and wakeboarding enthusiasts. The-house.com is known for its high-quality products, competitive pricing, and excellent customer service.Pros and Cons
Pros:- Wide range of high-quality products
- Competitive pricing
- Easy to navigate website
- Excellent customer service
- Limited international shipping options
- Some products may be out of stock
User Experience
The-house.com has a user-friendly website that is easy to navigate. Users can search for products by category, brand, or type. The website also offers a mobile-friendly version, making it convenient for users to shop on the go.Pricing and Value for Money
The-house.com offers competitive pricing on its products. The website also offers various discounts and promotions throughout the year, making it an attractive option for budget-conscious customers.Alternatives
Other popular outdoor retailers include REI, Dick's Sporting Goods, and Backcountry.com.Customer Service
The-house.com has excellent customer service, with a team of knowledgeable and helpful representatives available to assist customers with any questions or concerns they may have.Product Quality and Selection
The-house.com offers high-quality products from top brands such as Burton, The North Face, and Oakley. The website offers a wide variety of products, including snowboards, skis, jackets, boots, and accessories.Website Usability
The-house.com has an easy-to-use website that allows users to navigate through various products and categories with ease. The website also offers a search function that allows users to find specific products quickly.Returns and Exchanges
The-house.com offers a hassle-free return and exchange policy, allowing customers to return products within 30 days of purchase for a full refund or exchange.Promotions and Discounts
The-house.com offers various promotions and discounts throughout the year, including seasonal sales, clearance items, and weekly specials.Reputation
The-house.com has a positive reputation among its customers, with many reviewers praising the website for its excellent customer service and high-quality products.Payment Options
The-house.com accepts various payment options, including credit cards, PayPal, Apple Pay, and Google Pay.Loyalty Programs
The-house.com offers a loyalty program called "The House Club," which allows customers to earn points on their purchases that can be redeemed for discounts and exclusive offers.Customer Reviews
The-house.com has numerous positive customer reviews, with many customers praising the website for its high-quality products and excellent customer service.Community Involvement
The-house.com is involved in various community initiatives, including supporting local ski clubs and sponsoring events such as the Burton Midwest Open.Shipping and Costs
The-house.com offers various shipping options, including standard, expedited, and express shipping. Shipping costs vary depending on the size and weight of the package, as well as the shipping destination. International shipping is available, but options may be limited, and additional fees may apply. Overall, The-house.com is a reputable and reliable online retailer for outdoor gear and apparel. The website offers a wide selection of high-quality products at competitive prices, backed by excellent customer service and hassle-free returns and exchanges. While some international shipping options may be limited, the website remains a popular choice among outdoor enthusiasts who value quality, affordability, and convenience.The-house Recent User Reviews
Duration
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Reviewer Name: Kathy Lao
Review Submission Date: 2023-02-01
Review Title: Going above and beyond!
Review Submission Date: 2023-02-01
Review Title: Going above and beyond!
Review Description: Chase went above and beyond to help me change my shipping speed. He was able to get my package out to me in two business days. The House consistently has great customer service and is always willing to go the extra mile to make their customers satisfied. Definitely recommend purchasing from them. You will not be disappointed.
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Reviewer Name: Chris Esquivel
Review Submission Date: 2023-01-24
Review Title: I placed an order online on January 13…
Review Submission Date: 2023-01-24
Review Title: I placed an order online on January 13…
Review Description: I placed an order online on January 13 the order went through. I got a email that my order was confirmed and they will email me with the shipping. Then I called 10 days later They tell me they don’t have them in stock and they can give me a refund. Really bad service I got no email telling that they’re not in stock. The customer service I spoke with was rude and not helping at all. Will never shop there again terrible experience.
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Reviewer Name: jinnelle fong
Review Submission Date: 2023-01-18
Review Title: Ghosts it's customers
Review Submission Date: 2023-01-18
Review Title: Ghosts it's customers
Review Description: Never received my order from over a month ago. The chat window is nonexistent, the hotline number is busy. I couldn't get a hold of customer support other than a generic automated email. If you find yourself in this pickle-- you must persist! They will eventually answer. The seller must be the one to file the FedEx claim when your order is lost. Anxiously awaiting for the final resolution...
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Reviewer Name: NIK VRM
Review Submission Date: 2023-01-16
Review Title: Disgusting customer service
Review Submission Date: 2023-01-16
Review Title: Disgusting customer service
Review Description: Disgusting customer service. Waited for the order for a month. Couldn't call to find out what was going on. A month later, they just emailed me that the order was canceled. Refund time is 7 -14 business days!! Don't waste time, buy from competitors.
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Reviewer Name: Rob Stocking
Review Submission Date: 2023-01-07
Review Title: DO NOT BUY FROM THEM
Review Submission Date: 2023-01-07
Review Title: DO NOT BUY FROM THEM
Review Description: Paid for board and bindings and never received bindings. They literally just ROBBED me. Customer service does not exist. I guess I am going to file a claim.
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Reviewer Name: Darren Diehl
Review Submission Date: 2023-01-07
Review Title: Terrible company
Review Submission Date: 2023-01-07
Review Title: Terrible company
Review Description: Terrible company. Expect your order to be wrong the first time you receive it. Then expect to go through a process to get it fixed. Would not recommend.
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Reviewer Name: Stephen Dickson
Review Submission Date: 2023-01-01
Review Title: Someone ordered merch on my credit card…
Review Submission Date: 2023-01-01
Review Title: Someone ordered merch on my credit card…
Review Description: Someone ordered merch on my credit card fraudulently. I reported it. I reached out to them several times to return the product to them and they did not respond. They did decide to tell my credit card company it wasn’t a fraudulent purchase. It was, their customer service would rather try to screw someone over rather than take their product back. It is horrible customer service!
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Reviewer Name: Brock Charbonneau
Review Submission Date: 2022-12-24
Review Title: Can’t believe how amazing this was
Review Submission Date: 2022-12-24
Review Title: Can’t believe how amazing this was
Review Description: Ordered a snowboard with bindings and boots 3 days before Christmas and then ordered helmet, gloves and goggles the next day and both orders are going to arrive the day after Christmas. Insanely fast shipping even through the holidays and absolutely mind blowing deals and extremely helpful staff. Probably the best online shopping experience I’ve ever had. The #1 place to buy any snow gear
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Reviewer Name: mike gargano
Review Submission Date: 2022-12-21
Review Title: No Customer Service
Review Submission Date: 2022-12-21
Review Title: No Customer Service
Review Description: I ordered my sons snowboard boots from them on November 29th and I still haven't received them. I waited on the phone for over an hour and still could'nt get through. I have sent emails and not gotten any response. Its very unfortunate to run a company like that.
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Reviewer Name: judah tuttle
Review Submission Date: 2022-12-21
Review Title: Horrible company
Review Submission Date: 2022-12-21
Review Title: Horrible company
Review Description: Horrible company. They don’t ship when they say they will and they don’t answer their phone, they never even told me the item I paid for was out of stock. They’re a nightmare to deal with!
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