Users Voice for Thechessstore

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Thechessstore
Thechessstore Overall rating
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Review article published on: 25 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.6 1.7 3.1 1 1.4
Feb 2023 5 5 5 5 5 1.3
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Thechessstore Review by

Introduction is an online retailer that specializes in high-quality chess sets, boards, pieces, clocks, and accessories. With more than 20 years of experience in the industry, the company has earned a reputation for providing some of the best products and services to chess enthusiasts across the globe.

Pros and Cons

  • Extensive selection of high-quality products
  • Competitive pricing and good value for money
  • Frequent promotions and discounts
  • Friendly customer service team
  • Easy-to-use website with intuitive navigation
  • Free shipping on all orders over $100 within the U.S.
  • Shipping times can be long, especially for international orders
  • Limited payment options, with no support for PayPal or cryptocurrency
  • Occasional inventory issues and out-of-stock products

User Experience provides a user-friendly experience, with an intuitive website interface that makes it easy to find and purchase products. The website is also mobile-responsive, so you can shop on the go from your phone or tablet.

Pricing and Value for Money

The prices at are competitive and offer good value for money. While the products sold here might be slightly pricier than other retailers, they are of higher quality and come with a satisfaction guarantee.


Some alternatives to include Chess House, Chess USA, and Wholesale Chess. However, none of these retailers can match when it comes to product selection and quality.

Customer Service

The customer service team at is friendly and responsive. The company provides multiple ways to get in touch with their customer support team, including phone, email, and live chat.

Product Quality and Selection offers an extensive selection of high-quality chess sets, boards, pieces, clocks, and accessories. Whether you are a beginner or an experienced player, you will find something suitable for your needs here.

Website Usability

The website has a clean and straightforward design that makes it easy to navigate and find the products you need. All the essential features are available on the homepage, and product categories are logically grouped for easy access.

Returns and Exchanges

Returns and exchanges are accepted at for most products. The company has a flexible return policy that allows you to return your products within 30-days for a refund or exchange.

Promotions and Discounts frequently offers discounts and promotions on its website and social media channels. You can also sign up for their email newsletter to get notified of upcoming deals and promotions.

Reputation has been in business for over 20 years and has earned a reputation for providing high-quality products and excellent customer service. The company has an A+ rating with the Better Business Bureau, further attesting to their reliability and trustworthiness.

Payment Options

Unfortunately, only accepts credit and debit cards for payment. There is no support for PayPal, cryptocurrency, or other payment options.

Loyalty Programs does not currently offer a loyalty program or rewards system. However, frequent customers can benefit from regular promotions and deals.

Customer Reviews has a high rating on Trustpilot, with an average of 4.7 out of 5 stars. Customers generally praise the company for their product selection, quality, and customer service.

Community Involvement is actively involved in supporting chess-related charities, events, and organizations. The company sponsors several local and national chess tournaments, and a portion of their proceeds goes to support related organizations.

Shipping and Costs offers free shipping on all orders over $100 within the U.S. Shipping rates for orders under $100 vary, depending on weight and destination. International orders can take up to 20 days to arrive and may be subject to customs fees and taxes.