User Review Scores: Pie Chart Analysis

27% users rated Terrible
16% users rated Poor
23% users rated Average
20% users rated Very Good
14% users rated Excellent
User Reviews

Introduction: is an online retailer that specializes in high-quality, eco-friendly, and sustainable pet products. The company was founded in 2018 and aims to provide pet owners with safe and ethical products for their furry friends.

Pros: offers a wide range of products, from bowls and accessories to grooming and wellness products. The company also promotes eco-friendliness and sustainability by using plant-based materials and recycled packaging. Additionally, the website provides detailed product information and usage instructions.


One downside of is that some of their products can be expensive compared to other pet retailers. The company also has a limited selection of products for larger animals such as horses or livestock.

User Experience: has a user-friendly website that is easy to navigate. The product pages include detailed descriptions, images, and reviews from other customers. Shoppers can easily search for specific products or browse by category.

Pricing and Value for Money:

While some of’s products can be pricey, the company offers high-quality, sustainable products that are worth the investment. The website offers occasional promotions and discounts, which can help shoppers save money.


Some similar online pet retailers include Chewy, Petco, and Amazon. However, stands out for its eco-friendliness and environmentally conscious approach to pet products.

Customer Service: provides excellent customer service, with a responsive team that is available to answer any questions or concerns. The company offers a 100% satisfaction guarantee, ensuring that customers are happy with their purchases.

Product Quality and Selection: offers high-quality, eco-friendly products that are safe for pets to use. The company focuses on sustainability, using plant-based materials and eco-friendly packaging. While the selection of products is not as extensive as other retailers, each item is carefully curated for quality and safety.

Website Usability:’s website is easy to navigate and search. The product pages include detailed information and reviews from other customers, making it easy for shoppers to make informed decisions. The website also provides helpful guides and tips for pet care.

Returns and Exchanges: offers a 30-day return policy for unused and unopened products. The company also offers exchanges for defective products or items that arrive damaged.

Promotions and Discounts: occasionally offers promotions and discounts, such as coupon codes or percentage discounts. Customers can sign up for the company’s newsletter to receive updates on current promotions.

Reputation: has a positive reputation among customers, who appreciate the company’s focus on sustainability and eco-friendliness. The company has been featured in several reputable publications, including Forbes and BarkPost.

Payment Options: accepts several payment methods, including Visa, Mastercard, American Express, Discover, and PayPal.

Loyalty Programs: does not currently have a loyalty program, but customers can sign up for the company’s newsletter to receive updates on new products and promotions.

Customer Reviews:’s website includes reviews from other customers, providing helpful information for shoppers. The company also has a 4.9-star rating on Trustpilot.

Community Involvement: is involved in several environmentally conscious and pet-related initiatives, including partnerships with animal rescue organizations and donations to conservation efforts.

Shipping and Costs: offers free shipping on orders over $50. The company ships within the United States and Canada, with shipping costs varying based on location and weight. Expedited shipping options are also available for an additional fee. In conclusion, is an excellent online retailer for eco-conscious pet owners looking for high-quality and sustainable products. While the prices may be higher compared to other retailers, the focus on sustainability, quality, and customer service is well worth the investment. The website is user-friendly, and the company’s commitment to community involvement and environmentally friendly practices further demonstrates their trustworthiness and expertise within the industry.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...