Thegreenhousepnw Reviews

Voted Poor (2/5)

79 Votes

79 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

23% users rated Terrible
27% users rated Poor
25% users rated Average
15% users rated Very Good
10% users rated Excellent
Write a review

Introduction: is a highly reputable online nursery that specializes in providing a wide range of quality plants, including trees, shrubs, perennials, and more. With their commitment to sustainable practices and excellent customer service, they have become a go-to destination for gardening enthusiasts in the Pacific Northwest.


  • Extensive selection of plants, including rare and hard-to-find varieties.
  • Thorough plant descriptions and care instructions for each product.
  • Plants are grown using sustainable and environmentally-friendly practices.
  • Offers a generous one-year guarantee on all plants.
  • Responsive customer service that provides helpful recommendations and assistance.


  • Pricing can be slightly higher compared to other online nurseries.
  • Limited shipping options, currently only available in the Pacific Northwest region.
  • Occasional stock shortages due to high demand.

User Experience: provides users with a seamless and intuitive browsing experience. The website is well-organized, making it easy to navigate through various plant categories and find specific products. The detailed plant descriptions, along with clear images, allow users to make informed decisions. The checkout process is straightforward, and the website loads quickly across different devices, ensuring a positive user experience.

Pricing and Value for Money:

While the pricing at might be slightly higher compared to other online nurseries, it reflects the quality, uniqueness, and sustainability of the plants offered. Customers can be confident that they are purchasing healthy and well-cared-for plants, which is worth the investment. The one-year guarantee also adds value by providing assurance and protection for customers.

Customer Service: is renowned for its exceptional customer service. Their team is knowledgeable, friendly, and prompt in providing assistance. Whether it's answering plant-related questions or helping customers choose the right plants for their specific needs, the customer service staff goes the extra mile to ensure customer satisfaction. Communication channels, including phone and email, are readily available for customers to reach out with any concerns or inquiries.

Product Quality and Selection:

The quality of plants offered by surpasses expectations. Each plant is carefully nurtured, resulting in robust and healthy specimens. The nursery focuses on providing a diverse selection of plants that are suitable for the Pacific Northwest region. From native plants to rare hybrids, customers can find a wide range of options to suit their gardening preferences. In addition, all plants are shipped in secure packaging, ensuring their safe arrival.

Website Usability:

The website of is designed with user-friendliness in mind. The intuitive navigation system allows users to browse effortlessly through different plant categories or search for specific products. The layout is clean and visually appealing, making it easy to find the desired information. The website is also optimized for mobile devices, ensuring a seamless browsing experience on smartphones and tablets.

Returns and Exchanges:

In the rare event that customers receive damaged or unsatisfactory plants, has a hassle-free returns and exchanges policy. They offer a one-year guarantee on all plants, allowing customers to request a replacement or refund. To initiate the process, customers can contact the customer service team, providing relevant details and supporting evidence. The nursery takes prompt action to resolve any issues, ensuring customer satisfaction.

Promotions and Discounts: periodically offers promotions and discounts through their website and email newsletters. These promotions can include discounts on specific plants, seasonal sales, or free shipping deals. Customers are encouraged to subscribe to their newsletter and follow their social media channels to stay updated on the latest promotions and take advantage of special offers.


With a solid reputation in the industry, is highly regarded for its commitment to providing high-quality and sustainable plants. The nursery has received numerous positive reviews and testimonials from satisfied customers who have witnessed the exceptional service and remarkable growth of their purchased plants. Their dedication to environmental stewardship and transparent business practices has earned them the trust and respect of the gardening community.

Payment Options: offers convenient and secure payment options for customers. Major credit cards, including Visa, Mastercard, American Express, and Discover, are accepted. Additionally, customers can also choose to pay using PayPal, enabling a secure and hassle-free transaction process.

Loyalty Programs:

Currently, does not offer a specific loyalty program. However, returning customers can benefit from the excellent customer service, personalized recommendations, and ongoing support provided by their dedicated team.

Customer Reviews:

Customer reviews play a crucial role in shaping's reputation. The website features a section where customers can leave feedback and reviews for the products and services. These reviews provide valuable insights into the overall customer satisfaction, the success of plant growth, and the nursery's ability to meet customer expectations. The overwhelmingly positive reviews highlight the nursery's excellent quality, reliable shipping, and outstanding customer service.

Community Involvement: actively engages with the local community and promotes environmental awareness. They frequently collaborate with local organizations and participate in community events related to gardening, conservation, and education. By supporting local initiatives and fostering a sense of community, the nursery reinforces its commitment to sustainable practices and strengthens its bond with customers.

Shipping and Costs:

Currently, offers shipping within the Pacific Northwest region only. The nursery aims to ensure that plants are delivered promptly and in optimal condition. Shipping costs vary depending on the destination and the weight of the package. Customers can find the exact shipping costs during the checkout process by providing their shipping address. The nursery takes utmost care in packaging plants securely to minimize any damage during transit.

In conclusion, stands out as a premier online nursery in the Pacific Northwest, providing a vast selection of high-quality plants, excellent customer service, and a commitment to sustainable practices. While the pricing may be slightly higher, the value for money is evident in the healthy and thriving plants, detailed plant descriptions, and one-year guarantee. With their user-friendly website, hassle-free returns, occasional promotions, and positive customer reviews, the nursery has earned a strong reputation as a trusted source for plants in the region.