Introduction:

The Luxury Closet is an online store that offers a wide range of luxury fashion items such as handbags, shoes, clothing and accessories. With over a decade of experience in the luxury fashion market, The Luxury Closet has become one of the most trusted platforms to buy and sell pre-owned luxury items. The website was launched in 2011 and is based in Dubai, UAE.

Pros and Cons:

Pros:
  • Authenticity guarantee: The Luxury Closet offers a guarantee of authenticity for all products sold on its website.
  • Wide selection of luxury items: The website offers a range of luxury items from popular brands such as Chanel, Louis Vuitton, Gucci and more.
  • Easy to navigate website: The website is easy to navigate with clear categories and filters to help find exactly what you're looking for.
  • Global shipping: The Luxury Closet offers global shipping, making it accessible to customers worldwide.
  • Flexible payment options: The website offers various payment options including credit card, PayPal and cash on delivery.
Cons:
  • Pricing: Prices on The Luxury Closet can be steep, making it less accessible to customers on a budget.
  • No returns for sale items: Sale items cannot be returned, which can be a drawback for those who are unsure if they will like the product.
  • Possible delays in shipping: Shipping can be delayed due to the nature of the products being sourced from different countries.

User Experience:

The Luxury Closet offers a user-friendly experience for its customers. The website is easy to navigate with clear categories and filters to help find exactly what you're looking for. The website offers a search bar for customers to search for specific items, making it easier for customers to find what they want. The website also offers a mobile app, which is available on both iOS and Android devices.

Pricing and Value for Money:

The Luxury Closet is known for offering luxury items at a premium price. While some items may be priced higher than other online stores, The Luxury Closet offers a guarantee of authenticity, which can add value to the purchase. The website also offers promotions and discounts on some items, making it more accessible to customers who want to purchase luxury items at a more affordable price.

Alternatives:

There are many alternative online stores that offer luxury fashion items, such as Farfetch, Vestiaire Collective and Rebag.

Customer Service:

The Luxury Closet offers excellent customer service. They have a dedicated customer service team that can be reached via email or phone. The website also offers a live chat feature, which allows customers to chat with a representative in real-time.

Product Quality and Selection:

The Luxury Closet offers a wide range of luxury items from popular brands such as Chanel, Louis Vuitton, Gucci and more. The website offers a guarantee of authenticity for all products sold on its website, ensuring that customers receive high-quality products.

Website Usability:

The website is easy to use and navigate. Customers can browse through products via the main menu or search for specific items using the search bar. The website also offers informative product descriptions and high-quality images, making it easier for customers to know what they're purchasing.

Returns and Exchanges:

The Luxury Closet accepts returns and exchanges for most items within seven days of receiving the product. However, sale items and some other items are not eligible for returns.

Promotions and Discounts:

The Luxury Closet offers promotions and discounts on some items, making it more accessible to customers who want to purchase luxury items at a more affordable price.

Reputation:

The Luxury Closet has a good reputation in the luxury fashion market. The website offers a guarantee of authenticity for all products sold on its website, which has helped build customer trust.

Payment Options:

The website offers various payment options including credit card, PayPal and cash on delivery.

Loyalty Programs:

The Luxury Closet does not currently offer a loyalty program, but customers can sign up for their newsletter to receive updates on promotions and discounts.

Customer Reviews:

The Luxury Closet has received positive customer reviews on various platforms such as Trustpilot and Google Reviews. Customers have praised the authenticity of the products and the excellent customer service.

Community Involvement:

The Luxury Closet has not yet demonstrated involvement in community initiatives.

Shipping and Costs:

The website offers global shipping, with shipping costs varying depending on the location and the type of delivery selected. Shipping costs and delivery times are provided to customers during the checkout process.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...

Theluxurycloset Recent User Reviews

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Reviewer Name: zxvb zx czvxzc

Review Submission Date: 08-04-2019

Review Title: very bad experinse you should pay…
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Review Description: very bad experinse you should pay additional fee and send my order with missing information no name

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Reviewer Name: Mohamad A

Review Submission Date: 08-04-2019

Review Title: Do not deal with them or send them you…
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Review Description: Do not deal with them or send them you items to sell, they will sell it and steal your money claiming policies or sending them to charity.

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Reviewer Name: Ahmed Kazzaz

Review Submission Date: 08-04-2019

Review Title: We have purchased a number of items…
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Review Description: We have purchased a number of items from The Luxury Closet and have dealt with two wonderful people during these purchases namely Mirna Corpuz and Rejoice they have both acted in a very professional way and which is why we have always trusted what we have bought and continue to buy from this very professionally run site that have amazing items and great prices and quality

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Reviewer Name: Kim

Review Submission Date: 08-04-2019

Review Title: I got scammed with a fake Chanel bag in…
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Review Description: I got scammed with a fake Chanel bag in white.

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Reviewer Name: Eula

Review Submission Date: 08-04-2019

Review Title: You put Happy on My Birthday ?
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Review Description: I am delighted on the thoughtfulness of the Luxury Closet! Thank you again for remembering My Birthday! Your kind gesture means a lot!?

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Reviewer Name: Roselyn

Review Submission Date: 08-04-2019

Review Title: Efficient Collection and Delivery of Items with Friendly Staff
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Review Description: The service provided by this company is quick and reliable when it comes to collecting items for selling and delivering items that have been ordered. The staff are friendly, accommodating, and display a pleasant demeanor. The descriptions of items are clearly stated and provide an accurate representation of what is being sold. Therefore, customers can feel confident that what they see is exactly what they will get.

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Reviewer Name: Judy Carrera

Review Submission Date: 08-04-2019

Review Title: The size of the wallet was misrepresented
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Review Description: When I purchased the wallet and was anticipating its delivery, it was portrayed as a fairly large item. However, once I received a new description of the product and it was mailed to me, it turned out to be much smaller than expected.

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Reviewer Name: K Watt

Review Submission Date: 08-04-2019

Review Title: Why I will keep shopping at TLC
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Review Description: The reason I will continue to shop at TLC is because of their exceptional service, diverse selection of designer products, and reasonable prices. Furthermore, I believe that the site is worth recommending to my friends. I hope that TLC will continue to maintain their high standards.

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Reviewer Name: Jolyn

Review Submission Date: 08-04-2019

Review Title: Why You Should Choose this Business for Your Needs
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Review Description: This business provides great service and high-quality products, making it a top choice for customers. We highly recommend it.

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Reviewer Name: Juliana

Review Submission Date: 08-04-2019

Review Title: Benefits of Reading Product Comments
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Review Description:

Before making a purchase, it's always a good idea to read product comments from other customers who have already bought the item. This allows you to make a more informed decision based on their experiences.

In this case, the commenter was considering buying three bags, but after reading the comments, decided to shop elsewhere at Fashionphile. It's clear that the comments were helpful in making this decision.

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