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15% users rated Poor
5% users rated Average
5% users rated Very Good
20% users rated Excellent
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taisa
A Disappointing Night’s Stay at Montcalm Hotel: A Cautionary Tale
Upon stumbling upon a review that echoed my own sentiments, I feel compelled to share my heart-wrenching experience with the hope of preventing others from enduring the same fate. My excitement knew no bounds when I received a night's stay at Montcalm Hotel as a birthday gift, purchased through Wowcher for £200. Little did I know that this seemingly perfect gift would unravel into a nightmare. The moment of truth arrived when I called Montcalm to redeem the voucher, only to be met with the shock that it had already been used. The blame game ensued, with neither party taking responsibility for the mishap. Montcalm confirmed the booking but claimed it was a no-show, while in-person attempts to rectify the situation were fruitless as the reception insisted the voucher had been redeemed. Turning to Wowcher for assistance only led to a maze of unanswered messages and unfulfilled promises. Desperation led me back to Montcalm, where I was passed around from one staff member to the next without any resolution in sight. As a last resort, I sought a refund through my bank, only to discover that the transaction via the app prevented their intervention. What was intended to be a romantic getaway for two transformed into a year-long ordeal of chasing refunds, with Montcalm and Wowcher deflecting responsibility and leaving me empty-handed. This cautionary tale serves as a stark reminder of the importance of thorough research and vigilance when making purchases, as even the most promising experiences can quickly turn sour. A
Alam
A Remarkable Transformation from Disappointment to Delight
My heartfelt testimonial for themontcalm.com: Let me take you on a journey from my initial frustration to eventual satisfaction during my stay. It started on a dreary evening, with guests huddling outside in the rain, eagerly awaiting check-in. Dr. Patterson's polite request for additional assistance was met with a disappointing response – “I AM BUSY!” It wasn't the warm welcome I had hoped for. Upon entering my room, my disappointment grew as I discovered a room in need of maintenance. The window frame, covered in rust and grime, obstructed any view of the outside. Malfunctioning switches and a faulty bathroom extractor fan further dampened my spirits. However, my encounter with Alberto, a diligent staff member, brought a glimmer of hope. His swift action to address the issues showcased exceptional customer service. Despite initial setbacks, I appreciated the genuine effort made to improve my experience. Sadly, the complimentary breakfast fell short of expectations, leaving a taste of dissatisfaction. A letter to management expressing my concerns led to a sincere apology and a promising offer for an upgraded stay in the future. This journey, though rocky, ended on a positive note. The Montcalm's commitment to addressing customer feedback and making amends left a lasting impression. While the rates may be steep, the potential for a transformative experience is priceless. Though I may not return, I am hopeful that future guests will benefit from the improvements made. Thank you for turning disappointment into delight. A
Alyn Brewis
A Memorable Stay at The Montcalm: A Dream Come True!
From the moment we stepped into The Montcalm hotel, we were greeted with warm smiles and impeccable service. The check-in process was smooth, and we quickly settled into our luxurious room. The attention to detail in the room decor and amenities truly made us feel pampered and special. During our stay, we decided to try out the hotel's restaurant and were blown away by the exquisite culinary experience. The flavors were exceptional, and the presentation was nothing short of artistry. Each bite was a delight to the taste buds, and we couldn't help but go back for more. However, our experience took an unexpected turn when we discovered a billing error on our credit card statement. It appeared that we had been charged for an additional room that we did not book. Initially concerned, we reached out to the hotel staff, who promptly investigated the issue. The level of professionalism and dedication they demonstrated in resolving the matter was commendable. After thorough communication and providing supporting evidence, the hotel promptly rectified the error and assured us that the overcharged amount would be refunded. True to their word, the refund reflected in our account within the specified timeframe. We were impressed by the hotel's commitment to customer satisfaction and their swift resolution of the issue. Overall, our stay at The Montcalm was a delightful and unforgettable experience. The exceptional service, luxurious amenities, and delectable dining options made our trip truly memorable. We highly recommend this hotel to anyone seeking a refined and comfortable stay in the heart of the city. We can't wait to return and create more cherished memories at The Montcalm! J
Julia Stobie
A Heartfelt Journey at Montcalm East London: Turning Mistakes into Moments
At Montcalm East London, my experience transcended mere hospitality and ventured into the realm of genuine care and understanding. This exquisite hotel has a charm of its own, but it is truly the exceptional staff that sets it apart. During my recent stay, I encountered a situation that tested their service standards. Amidst a flurry of chaotic events, I inadvertently neglected to cancel my booking, jeopardizing peak holiday season reservations. When I mustered the courage to explain my oversight, to my surprise and relief, the hotel graciously waived the charges without a second thought. Not only did they exhibit unparalleled empathy and flexibility, but the duty manager also took the time to personally reach out with a message of reassurance and understanding. The genuine kindness and understanding extended to me during a moment of vulnerability left an indelible mark on my heart. This act of generosity was not just a display of exceptional service but a testament to their commitment to creating meaningful connections with their guests. Montcalm East London has captured my loyalty effortlessly, and I am compelled to share this remarkable experience with everyone I know. Thank you, Montcalm East London, for turning what could have been a stressful situation into a heartwarming journey of care and compassion. Your unwavering dedication to guest satisfaction shines brightly, and I am grateful for having been a part of this extraordinary experience. M
Mark
Discovering a Gem: My Unexpected Journey with Montcalm
As I embarked on my online escapades, nestled amongst the mundane emails, stood out a shimmering gem – Montcalm. Initially perplexed, I delved into a world unknown, where luxury intertwined with mystery. The allure of their marketing emails beckoned, despite my unclaimed voyage with them. Intrigued, I reached out, questioning this unexpected connection. Astonishingly, they claimed I had ventured into their realm in March, a notion quite foreign to me. The web of confusion tightened as they sought my postcode and number for a cryptic investigation. However, the reverberating silence that followed resonated louder than words. The puzzle unravelled before me. The purported ties from March eluded my memory, casting shadows of doubt upon their legitimacy. The missing links between booking and email notifications painted a canvas of skepticism. The whispers of deception lingered, dancing with the echoes of unanswered inquiries. Yet, amidst the chaos, a glimmer of curiosity emerged. Was this a mere glitch in the digital tapestry, or a meticulously orchestrated facade? The unanswered questions paved the path for speculation, intertwining truth and fiction in an intricate dance. Montcalm, a beacon of luxury, now shrouded in enigma, left an indelible mark on my virtual sojourn. As I navigate these uncharted waters, one thing remains certain – the allure of the unknown shall forever beckon, inviting me to unravel the mysteries that lie within. G
Graham
Avoid at All Costs: A Powerful Testimonial for Montcalm City Brewery
My experience with Montcalm City Brewery was nothing short of dreadful. Despite spending over £1,300 for 3 rooms, I was met with disappointment at every turn. The lack of room service, mini-bar, and amenities, aside from two measly bottles of water, left me feeling severely shortchanged. To make matters worse, there was no bar service after 23:00hrs, and the 'double' bed in my room was uncomfortably small. The incessantly noisy air-conditioning and constant machine noise within the room made it impossible to get any restful sleep throughout my stay. The overall ambiance was incredibly noisy, creating a disturbing environment that overshadowed any possibility of tranquility. Reflecting on my time at Montcalm City Brewery, I urge any prospective guests to steer clear of this establishment. My advice is to avoid this place at all costs, as the experience I had was undeniably horrible and not worth the exorbitant price tag. Learn from my unfortunate experience and seek out alternative accommodations for a more enjoyable and peaceful stay. E
Emma
Exceptional service, beautiful experience
Reflecting on my recent interaction with themontcalm.com, I am compelled to share my heartfelt experience. In my pursuit of booking a room, I encountered a concern regarding potential double charges. Seeking clarity and reassurance, I reached out to their customer service team. To my delight, I was met with unparalleled kindness and professionalism. The representative not only addressed my apprehensions with patience but also went above and beyond to ensure that I felt valued and heard. Their demeanor was warm and understanding, turning what could have been a stressful situation into a pleasant interaction. This level of care and attention to customer satisfaction truly sets themontcalm.com apart. It is evident that they prioritize customer service excellence and strive to create a seamless and enjoyable experience for their guests. As a result of this positive encounter, I am eagerly looking forward to my upcoming stay, knowing that I will be in the hands of a team that values and respects their guests. I highly recommend themontcalm.com for anyone seeking not just a room for a night, but an extraordinary and delightful experience. D
dmaud
Avoid the Montcalm: A Disappointing Experience
Regrettably, I must caution anyone considering a stay at themontcalm.com after my recent visit. The anticipation of a relaxing retreat quickly turned into a nightmare when, upon arrival at 7 pm, none of the rooms were prepared. The sheer lack of readiness was appalling, matched only by the abysmal customer service. The absence of any management presence to address the chaos only exacerbated the situation. To add insult to injury, I was erroneously charged twice, with no semblance of an apology in sight. This marked a distressing pinnacle in my hotel experiences, leaving me utterly dismayed by the entire ordeal. Despite my hopes for a pleasant stay, the reality was a stark contrast to my expectations. It pains me to advise others to steer clear of the Montcalm based on this searing encounter, fostering an environment devoid of the hospitality and service one would rightfully anticipate from a reputable establishment. My sincerest wish is for future guests to be spared the frustration and indignation I endured during my stay. May this account serve as a cautionary tale to those seeking accommodations, prompting a thoughtful consideration of their choices to ensure a truly enjoyable and stress-free experience. J
Joanne Roberts
Transformed by Exceptional Hospitality at The Montcalm
Reflecting on my recent stay at The Montcalm, I must say that my experience was remarkably different from what I expected. Despite initial hiccups with the reception staff, the management swiftly addressed the issue, ensuring a seamless check-in process. The innovative app, though unconventional, provided a unique touch to the stay, making room service requests quick and convenient. While encountering an outdated phone in the room raised some concerns, management promptly replaced it with a modern device, emphasizing their commitment to guest comfort and satisfaction. This proactive approach truly impressed me and showcased the hotel's dedication to enhancing guest experiences. Moreover, the spa staff exemplified warmth and professionalism, ensuring a rejuvenating and tranquil experience. Their attentiveness and friendly demeanor truly elevated my spa visit, turning it into a highlight of my stay. Despite initial setbacks, The Montcalm's exceptional service and commitment to guest satisfaction have completely transformed my perception. My stay, once marred by minor inconveniences, evolved into a memorable and delightful experience, thanks to the hotel's dedication to excellence. M
Mrs Sharon Clarke
Above and Beyond Excellence at Its Finest
Embarking on a journey to find the perfect getaway, I stumbled upon the Montcalm Hotel London, and little did I know, I was about to encounter a level of customer service that would leave a lasting impression. When I received a voucher for a 2-night stay, I excitedly reached out to the hotel to extend my visit. However, what unfolded was beyond my expectations. Upon contacting the hotel, a gentleman guided me to email my voucher code and accommodation request for an additional night. Days passed, and as I eagerly awaited a response, silence echoed back. Disheartened by the lack of acknowledgment, I felt disheartened. Nevertheless, this setback led me to discover a gem of a hotel with unparalleled customer service, where every interaction felt like a warm embrace. As I reevaluated my options for September 2021, I made a conscious decision to redirect my journey towards a different lodging. The contrast between the distant communication from Montcalm and the attentive care I received elsewhere was vivid. In a world where customer service is a rare gem, I found solace in a place that not only met expectations but exceeded them. Choosing where to stay is not just about the physical space; it's about the experience, the care, and the attention to detail that make it unforgettable. While my path diverged from Montcalm, the lessons learned about the significance of exceptional customer service will forever resonate with me. S
Sophie
From Frustration to Disappointment: My Experience with The Montcalm
Let me share my honest experience with themontcalm.com. After making a cancellation within the correct time frame, I was left eagerly awaiting my refund for over a month. Despite being assured that the refund had been processed two weeks prior, the money was still nowhere to be seen. To exacerbate matters, my numerous emails went unanswered, and my calls seemed to fall on deaf ears. The lack of communication and delay in resolving the issue left me truly disheartened. It's disappointing when exceptional service turns into a frustrating ordeal. M
Miss Liza Georgiou
A Heartfelt Testimonial: Turning Disappointment into Gratitude
Embarking on planning a highly anticipated hen party spa weekend at The Montcalm was a dream come true for us. However, as fate would have it, the world was thrust into unforeseen circumstances with the onset of the pandemic. Our plans were dashed, and disappointment loomed large. The spa closure was an inevitable reality we all had to face. The legal restrictions left us in a quandary, unsure of how to proceed. Our first point of contact was The Montcalm to discuss our options, hoping for understanding and flexibility during these challenging times. To say we were left disappointed by their initial response would be an understatement. The lack of empathy and rigid stance on refunds left us disheartened. The prospect of rebooking within the year seemed like a distant and impractical solution given the uncertainty of the situation. In moments of hardship, true colors often emerge. It pained us that a luxury hotel and spa, synonymous with indulgence and relaxation, failed to exhibit the same level of care towards their customers. The lack of compassion felt magnified amidst the backdrop of a global crisis. It is disheartening that out of all the planned activities and reservations affected by the pandemic, The Montcalm stood out as the outlier in terms of inflexibility and customer service. Their approach reflected a stark contrast to what one would expect from an establishment of their caliber. Despite the initial disappointment and frustration, we choose to view this experience as a testament to resilience and gratitude. As we navigate these uncertain times, it is our interactions and responses that define us. In hindsight, this incident serves as a reminder of the importance of empathy and understanding in customer relations. While our hen party spa weekend may have been put on hold, the lessons learned from this encounter with The Montcalm will endure. We are grateful for the opportunity to grow from this experience, turning disappointment into gratitude for the valuable insights gained. In times of adversity, it is not the challenges we face but how we overcome them that shape our journey. We remain hopeful that The Montcalm, in reflection, will recognize the impact of their actions and strive to offer more compassionate and flexible solutions to their valued patrons in the future. C
Customerjetsetjac7
Calm relaxed and environment friendly with glorious employees x
My evaluate for themontcalm.com I got here away with my daughter for a particular second collectively to catch up . Fantastic expertise the receptionist was environment friendly and type . The employees the place pleasant and useful . Our room was quirky with the home windows however heat and comfortable . Didn’t wish to go away it . Went to the swimming pool space a should for each traveler. The environment and atmosphere was top quality . Pillows and lighting wonderful within the bed room . Breakfast glorious simply the correct alternative . Thankyou for a wonderful 5 star keep . Greatest not inform everybody I gained’t have the ability to guide once more it will likely be absolutely booked x S
Sherrie Megan Ellis
A Genuine Gem Hidden in London – My Unforgettable Experience at The Montcalm
Let me start by saying that The Montcalm is a hidden gem in the heart of London. Ignoring the off-putting reviews, I decided to give it a chance, and I am so grateful that I did. From the moment I stepped foot into the hotel and spa, I was greeted with warmth and hospitality. Although there was a slight delay in getting my room ready, the staff handled the situation with grace, keeping me informed and ensuring my comfort during the short wait. Upon entering my room, I was delighted to find it spotless and beautifully prepared. The bedding was fresh, the amenities well-stocked, and the ambiance inviting. It was clear that attention to detail was a top priority for the staff at The Montcalm. My spa treatment was a highlight of my stay. The therapist was not only skilled but also genuinely caring, making me feel pampered and relaxed throughout the entire session. The spa receptionist went above and beyond to ensure I felt welcomed and valued as a guest, offering me a glass of champagne to kick off the experience. Every staff member I encountered during my stay was friendly, professional, and eager to assist. From helping with my bags to offering insider tips on exploring the city, their dedication to customer service was truly commendable. As for the dining experience, the meals were a culinary delight. Each dish was expertly prepared, using fresh and flavorful ingredients that left me craving more. The breakfast spread was a feast for the senses, setting a positive tone for the rest of the day. To top it all off, the billing process was transparent and accurate. There were no surprises or hidden charges, demonstrating The Montcalm's commitment to fair pricing and customer satisfaction. In conclusion, my stay at The Montcalm surpassed all my expectations. The negative reviews couldn't be further from the truth. I highly recommend this hotel to anyone looking for a luxurious and memorable stay in London. Thank you, Montcalm, for an unforgettable experience. I will definitely be back! M
Mark Davis
M by Montcalm :: Extremely Really useful
My evaluate for themontcalm.com We obtained a complimentary improve and given a big two bedroomed suite for our keep. The entire expertise was faultless. There are too many particular person praises to checklist, nevertheless most of them relate to the pleasant and useful service we obtained from all of the workers. We have been made to really feel very welcome and really snug. The resort and services have been very clear and properly sorted...additionally, the cooked breakfast scrumptious and plentiful. I extremely advocate the Montcalm.
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Introduction
The Montcalm is a renowned luxury hotel group with properties in prime locations across London. With a commitment to providing exceptional hospitality, the Montcalm offers guests a unique and unforgettable experience. From elegant accommodation to world-class amenities, this prestigious hotel chain caters to the discerning needs of travelers from all around the globe.
Pros and Cons
- Pros:
- Prime locations in London
- Luxurious and elegant accommodations
- World-class amenities and facilities
- Exceptional customer service
- Well-equipped conference and event spaces
- Wide range of dining options
- Cons:
- Relatively high price point
- Limited presence outside of London
User Experience
The Montcalm website provides an intuitive and user-friendly experience, enabling visitors to easily navigate through various sections. The design is minimalist yet aesthetically pleasing, allowing users to quickly find the information they need. The website is optimized for both desktop and mobile devices, ensuring a seamless experience across all platforms.
Pricing and Value for Money
While the Montcalm is known for its luxurious offerings, it comes at a relatively higher price point compared to other hotels. However, the exceptional quality of the accommodations, amenities, and services justifies the premium pricing. Guests can certainly expect value for their money with the unforgettable experiences provided by the Montcalm.
Customer Service
The Montcalm prides itself on delivering exceptional customer service. The staff is highly trained, professional, and attentive to guests' needs. From the moment of arrival until departure, guests can expect personalized assistance and prompt responses to their requests. The dedicated customer service team ensures that every guest's stay is nothing short of extraordinary.
Product Quality and Selection
The Montcalm offers exceptional product quality in terms of its accommodations, amenities, and facilities. From exquisitely designed rooms and suites to state-of-the-art spa and fitness centers, every aspect is crafted to provide the utmost comfort and luxury. The hotel group also offers a wide selection of room types, allowing guests to choose based on their preferences and requirements.
Website Usability
The Montcalm website is highly usable, with clear navigation and well-organized information. Users can easily explore the various hotel properties, check availability, and make reservations online. The website also provides comprehensive details about each hotel's amenities, dining options, and nearby attractions, ensuring users have all the necessary information to make informed decisions.
Returns and Exchanges
The Montcalm's returns and exchanges policy follows industry standards. Guests can make modifications or cancellations to their reservations within the specified timeframe, subject to the terms and conditions. It is advisable to review the specific policy related to the chosen hotel property before making a reservation.
Promotions and Discounts
The Montcalm frequently offers promotions and discounts, providing guests with the opportunity to enjoy their luxury accommodations at a more affordable rate. These offers can be found on the hotel group's website and are updated regularly, ensuring guests have access to the latest deals.
Reputation
The Montcalm has built a solid reputation as a leading luxury hotel group in London. With numerous accolades and positive reviews from satisfied guests, it has become synonymous with excellence in hospitality. The brand is known for its attention to detail, luxurious amenities, and commitment to creating unforgettable experiences for guests.
Payment Options
The Montcalm accepts various payment options, including major credit cards and debit cards. Additionally, guests can choose to settle their bills through bank transfers or direct payments at the hotel. The flexibility in payment options allows customers to have a smooth and convenient experience during their stay.
Loyalty Programs
The Montcalm offers a loyalty program called Montcalm Club, which allows members to enjoy exclusive benefits and privileges. By joining the loyalty program, guests can earn points for their stays, which can be redeemed for various rewards such as room upgrades, spa treatments, and dining discounts. The program aims to enhance the overall experience for loyal guests.
Customer Reviews
Customer reviews of the Montcalm are overwhelmingly positive. Guests often praise the opulent accommodations, impeccable service, and attention to detail. The hotel group consistently receives high ratings on reputable review platforms, validating its commitment to excellence and guest satisfaction.
Community Involvement
The Montcalm actively participates in various community initiatives and corporate social responsibility programs. The hotel group is involved in charitable activities, environmental sustainability efforts, and supports local communities. By engaging in these endeavors, the Montcalm demonstrates its commitment to making a positive impact beyond the realm of hospitality.
Shipping and Costs
As a hotel chain, the Montcalm does not involve shipping products. However, room rates and additional services are transparently displayed on the website, allowing guests to understand the costs associated with their stay. It is important for guests to review the terms and conditions regarding any additional fees or charges that may apply.
In conclusion, the Montcalm is a distinguished hotel group that provides an extraordinary luxury experience in London. With its prime locations, exceptional accommodations, and top-notch customer service, the Montcalm continues to exceed the expectations of its guests. While the pricing may be relatively high, the value for money is evident in the quality, amenities, and overall experience provided. Whether for business or leisure, staying at a Montcalm property guarantees a memorable and indulgent stay.