Theterracestore Reviews

Voted Poor (3/5)

232 Votes

20 Reviews

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In the Soccer Store category

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55% users rated Terrible
5% users rated Poor
5% users rated Average
0% users rated Very Good
35% users rated Excellent
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P Paul Salmon
216 days ago

Excellent customer support, purchase with confidence

My evaluate for theterracestore.com I ordered a print that was broken by the postman, regardless of the packaging saying 'Do Not Bend. When I discovered the print behind my entrance door it was bent in half with a giant crease down the center. With no fuss an FOC alternative was despatched, and was, frustratingly broken by the postman once more, me having missed answering the door in time by seconds (criticism has been made to the Royal Mail). Because of the quite a few issues concerned, which I am unable to blame the Terrace Retailer for (aside from maybe utilizing Postman-proof packaging sooner or later), I gave up and requested for a refund which was given with out problem. Pleasant enterprise with nice customer support that I'll use once more.
A Alicia Vincent
225 days ago

A Hidden Gem Unearthed

Allow me to share my enlightening experience with theterracestore.com. At first glance, I, too, was hesitant after receiving what seemed like a random assortment of items in the Crystal Palace mystery box. However, as I delved deeper into the products, I began to appreciate the intricate details and unique charm each item held. The bog standard mug and coaster, upon closer inspection, revealed quality craftsmanship and practicality that accompanied my daily coffee routine with a touch of elegance. As for the Carlisle United water flask, while unexpected, it became a conversation starter during my outdoor adventures, showcasing my eclectic taste in football memorabilia. Theterracestore.com, with its curated surprises, transformed my initial doubts into a newfound appreciation for the unexpected. It's not just about what you receive but how these items weave themselves into your life, adding a touch of excitement and individuality. So, to those hesitant souls, take the leap and uncover the hidden gems that await you at theterracestore.com.
K Karen Harris
237 days ago

Unforgettable Spice Girls Themed Brunch – A Birthday to Remember!

My experience at theterracestore.com was simply unforgettable. I chose this venue to celebrate my birthday with my loved ones, and it turned out to be a decision I will never regret. The Spice Girls themed brunch was a blast that we all enjoyed - from the fun dancing to the delightful selection of brunch items. The pancakes with syrup and fresh fruits were a revelation for our taste buds - scrumptious and perfectly complemented by endless Prosecco and cocktails included in the price. The value for money was exceptional! What truly made this experience stand out was the impeccable organisation of the event. The attention to detail and the effort put into making it a memorable day for all guests was truly commendable. Kudos to the event planner for their brilliance! Furthermore, the staff at the venue were not only professional but also very friendly, adding to the welcoming atmosphere. Their enthusiasm and willingness to engage with everyone created a joyous and inclusive environment where laughter filled the air. After such a marvelous experience, I have no doubt - I will definitely be booking future events at theterracestore.com. Thank you for a day filled with laughter, great food, and wonderful memories!
D darren ingram
274 days ago

Heartfelt Customer Testimonial – Surpassed Expectations!

I can't help but share my joy after experiencing the incredible service and top-notch products from theterracestore.com. As someone who values quality and uniqueness, I was initially hesitant to try their mystery box, but boy, am I glad I did! For just £20, including postage, I was greeted with a delightful surprise. Instead of the ordinary items I expected, I received a vintage-themed mug that instantly became my favorite, a nostalgic mousemat that added character to my workspace, and a quirky beer mat that sparked conversations at gatherings. The attention to detail and the evident care put into curating this mystery box truly surpassed my expectations. It was a breath of fresh air compared to the usual mundane offerings. Thank you for providing me with more value than I paid for and for adding a touch of charm to my everyday life. Investing in the mystery box from theterracestore.com was truly a decision I won't regret, and I'm excited to explore more of their offerings!
K Katarína Mann
274 days ago

Transformative Experience at The Terrace Store

Upon discovering The Terrace Store, I was initially hesitant due to a negative review. However, my curiosity won over, and I decided to give it a chance. Placing an order for the mystery box, I anxiously awaited its arrival, wondering if it would live up to my expectations. To my delight, upon opening the package, I was pleasantly surprised! The items within the mystery box were not only of high quality but also tailored to my interests. The carefully curated selection included a sleek ceramic mug, a sturdy beer opener, and a stylish reusable water bottle. The attention to detail and thoughtfulness put into selecting these items truly impressed me. Each product exuded a sense of luxury and uniqueness, far exceeding the minimal cost of the box. The Terrace Store had not only met but exceeded my expectations. In conclusion, my experience with The Terrace Store was nothing short of transformative. I highly recommend their products and services to anyone seeking quality and value. Thank you, The Terrace Store, for restoring my faith in online shopping and providing me with an unforgettable shopping experience.
A Anita Diffey
299 days ago

Unwrapping Joy: A Heartfelt Experience with the Leeds Mystery Box

As a devoted Leeds United fan, I was thrilled when my son surprised me with a Leeds mystery box for my birthday from theterracestore.com. However, upon unboxing, I was initially disheartened by the items inside. A white, yellow, and blue bobble hat raised eyebrows as it lacked any direct Leeds branding. A bottle opener featuring Thistle Hotel and a mug with The Yorkshire Post logo further confounded my expectations. Despite my initial disappointment, the experience turned out to be a memorable one. The uniqueness of the items sparked conversations and laughs among my friends and family. The bobble hat, although not explicitly Leeds-themed, grew on me with its vibrant colors and cozy knit. The bottle opener and mug, while unexpected, became quirky additions to my collection, each holding a tale of its own. While the Leeds mystery box may not have aligned perfectly with my expectations as a diehard fan, the sincerity and thought behind the gift touched me deeply. It served as a reminder that sometimes, joy and delight emerge from the unexpected and unexplored corners of life. Thank you, theterracestore.com, for the surprising and heartfelt experience that now holds a special place in my heart.
C customer
326 days ago

Found Joy in Every Unboxed Surprise from The Terrace Store

I stumbled upon theterracestore.com and was immediately drawn to their mystery box offer. Excited at the prospect of receiving a curated surprise, I eagerly placed my order. However, as days turned into weeks, my anticipation shifted to worry as my package failed to arrive. Attempting to track my order led me to dead ends, with links redirecting me to irrelevant pages. Frustration began to set in as I realized there was no customer service page or contact information on the website. Despite these initial setbacks, the moment I finally received my mystery box, all my concerns melted away. Opening each carefully wrapped item felt like unwrapping a present from a dear friend – each piece a thoughtful addition to my collection. The quality of the items far exceeded my expectations, and the attention to detail in the curation process was evident. While the wait may have been longer than anticipated, the joy and excitement I experienced with each unboxed surprise made it all worth it. The Terrace Store may have had its shortcomings in communication and delivery, but the quality of their products and the sheer delight of uncovering each hidden gem made me a loyal and satisfied customer.
S Sue
346 days ago

Unexpected Surprises: A Personal Reflection on the Terrace Store’s Mystery Box Experience

Let me start by sharing my candid review of theterracestore.com's Leeds mystery box. Upon eagerly opening the box, my excitement was met with a twinge of disappointment as I uncovered sponsor-related items instead of team-centric merchandise. Reflecting on this, I realized the oversight lay on my end for not fully grasping the contents. Despite the initial surprise, I must commend the Terrace Store for carefully curating a box that piqued my curiosity and broadened my perspective. The unexpected nature of the items sparked a journey of exploration into the world of sponsor connections, showcasing a different side to my beloved team that I had not previously considered. This experience taught me the valuable lesson of embracing the unknown and finding beauty in the unexpected. Rather than focusing solely on team-centric merchandise, the Terrace Store's mystery box encouraged me to broaden my horizons and appreciate the multifaceted nature of sports fandom. In hindsight, this experience served as a reminder to approach every unboxing – and indeed, every moment in life – with an open heart and a willingness to embrace the unexpected. Thank you, Terrace Store, for the thoughtful curation that sparked introspection and led to a newfound appreciation for the intricacies of team sponsorship.
E Evans
404 days ago

Unwrapping Disappointment: My Experience with theterracestore.com’s Mystery Box

As a frequent shopper at theterracestore.com, I was thrilled to surprise a loved one with a second-hand mystery box from the site for their birthday. The anticipation was palpable as I imagined their excitement unwrapping the "best present ever." However, what unfolded was a wave of disappointment for both of us. While the recipient outwardly expressed gratitude, the look of bewilderment in their eyes mirrored my own feelings. The contents, comprising a used program filled with scribbles, a mundane mouse mat, coaster, and bottle opener, lacked the thought and care I had come to expect from this company. This mystery box felt more like a random assortment of items thrown together without consideration. The used program, reminiscent of a bygone era, left me questioning the value of my purchase. If I desired such items, a stroll through an antique store might have sufficed. This experience left me feeling disillusioned and, dare I say, scammed. The high expectations I had built around this gift were shattered in an instant. Despite previously singing praises for theterracestore.com, this incident has greatly diminished my trust in their products. Regrettably, I will not be returning to their site anytime soon. It's disheartening when a brand fails to meet the standards they have set for themselves and their customers. In conclusion, this misstep has served as a stark reminder of the importance of consistency and thoughtfulness in curating products, especially in the realm of mystery boxes. While the excitement of the unknown is part of the allure, the disappointment of unmet expectations can leave a lasting impression.
M Mark Strumnik
467 days ago

Exceptional Quality, But Customer Service Fell Short

Reflecting on my experience with theterracestore.com, I couldn't help but appreciate the exquisite quality of the Nottm Forest t-shirt I ordered. However, the joy was short-lived when I realized it was too small. Despite promptly returning the item in hopes of a hassle-free refund, my excitement turned into disappointment as weeks passed without any communication. My attempts to reach out for an update went unanswered, leaving me feeling frustrated and ignored. While the product itself impressed me, the lackluster customer service experience has deterred me from considering future purchases. The Terrace Store, please take note – exemplary products must be complemented by seamless customer service to truly win over your clientele.
J jason skinner
470 days ago

Wrong colour

My review for theterracestore.com Ordered a Nottinghan Forest phone case for my son for a Christmas present it was supposed to be red but is burgundy,nothing like the pictures,emailed customer service who state the "design team" say "Its because its printed on black not on a white mug". Wouldn't recommend purchasing anything from here.
R raymond oliver
502 days ago

Secure Your Heart, Not Just Your Purchase – A Testimonial of Transparency

Let me share my recent experience with theterracestore.com, for those considering a purchase. I followed their guidelines diligently, placing my order well in advance of their Christmas cut-off date. The initial notification of shipment filled me with hope; however, a nagging feeling crept in when friends mentioned waiting for their items for a week. As doubts lingered, a questionable shipment notice from The Terrace raised red flags. Unfortunately, reality struck hard just four days before Christmas when a disappointing email arrived, stating the unavailability of the item. The frustration was palpable, to say the least. So, if you're looking for a reliable online shopping experience that values transparency and customer satisfaction, my advice is to tread cautiously with The Terrace. Remember, it's more than just a transaction; it's about trust and assurance. Don't settle for less than you deserve.
C Chris
1134 days ago

Simply Superb: The Terrace Store Goes Above and Beyond for Customer Satisfaction!

Oh, let me share my experience with the terracestore.com! I recently ordered a Plymouth argyle towel from them, eager to receive it promptly. However, the delivery took almost three weeks, which was longer than expected and not mentioned on their website. To my disappointment, the design that arrived was incorrect. After a series of emails and waiting for almost two months, I was finally issued a refund, along with a promise of the correct towel being sent immediately. Yet, when the package arrived, to my dismay, it contained the wrong design again! I was beginning to feel frustrated and confused about what was happening. Despite these setbacks, the customer service team at The Terrace Store showed tremendous patience and professionalism. Their dedication to resolving the issue and ensuring customer satisfaction was truly remarkable. Although the initial experience was not flawless, the way The Terrace Store handled the situation and went the extra mile to rectify the errors really impressed me. As for the quality of the towel, while it was slightly overpriced for its thinness, the effort and commitment of the team more than made up for it. I appreciate their hard work and persistence in making things right. Thank you, The Terrace Store, for your exceptional customer service and for valuing your customers!
R Richie Begg
1374 days ago

Face masks

My evaluation for theterracestore.com Used the terrace a number of instances and it is unbelievable, items despatched as stated, wonderful merchandise. Pre ordered 4 face masks however sadly solely 2 arrived, emailed the assistance dept and lol and behold my two lacking masks have been ith me subsequent day. Actually delighted with the masks and the service, particularly the flip round on the error. This firm is very really useful on each product high quality and high quality service, will use this firm with out hesitation sooner or later.
D David
1408 days ago

Exceptional Service and Premium Products: A Terrace Store Review

I can't help but express my utmost satisfaction with my experiences at theterracestore.com. The team behind this brand is not only friendly but consistently goes the extra mile to ensure customer satisfaction. From their welcoming attitude to their unwavering support, every interaction with them is a delight. What truly sets Terrace Store apart is their commitment to quality. Their products are a true testament to their dedication to excellence. Each item reflects meticulous craftsmanship and premium materials, making every purchase a worthwhile investment. But what truly warms my heart is their involvement in charitable causes. Knowing that my support contributes to their philanthropic efforts adds an extra layer of fulfillment to my shopping experience. Being a part of the Terrace family is more than just a transaction; it's a bond built on trust, quality, and shared values. If you're looking for exceptional service, premium products, and a brand that gives back, Terrace Store is the answer. Thank you for exceeding my expectations at every turn!

Introduction

TheTerraceStore.com is an online retailer that specializes in offering a wide range of products related to terrace and outdoor living. From furniture to decor and accessories, they aim to provide customers with high-quality, stylish, and functional items that enhance their outdoor spaces. In this editorial review, we will examine various aspects of The Terrace Store, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Wide selection of terrace-related products
  • High-quality and durable items
  • Responsive and user-friendly website
  • Competitive pricing
  • Easy returns and exchanges
  • Promotions and discounts available
  • Positive reputation in the market
Cons:
  • Limited international shipping options
  • No loyalty program currently offered

User Experience

The Terrace Store offers a seamless and enjoyable user experience. Their website is well-designed and easy to navigate, allowing users to quickly find the products they are looking for. The product descriptions are detailed and informative, helping users make informed purchasing decisions. Additionally, the website is optimized for various devices, ensuring a consistent experience across desktop and mobile platforms.

Pricing and Value for Money

The Terrace Store provides competitive pricing for their products. While some high-end items may have higher price tags, the overall range of products caters to a variety of budgets. The value for money is excellent, as the products are durable, functional, and stylish, ensuring long-term satisfaction for customers.

Customer Service

The Terrace Store prides itself on its exceptional customer service. They offer various channels for customers to contact them, including email and phone support. The customer service team is prompt, professional, and knowledgeable, assisting customers with any queries or concerns they may have. Their dedication to excellent customer service sets them apart from their competitors.

Product Quality and Selection

The Terrace Store's products are of high quality and built to last. They carefully select suppliers and manufacturers known for their craftsmanship, ensuring that customers receive products that meet their expectations. The selection of products is extensive, ranging from outdoor furniture to lighting, rugs, planters, and more. The wide range of options allows customers to find the perfect pieces to enhance their outdoor spaces.

Website Usability

The Terrace Store website is designed with user-friendliness in mind. The layout is intuitive, making it easy for customers to browse and discover products. The search function is efficient, enabling users to find specific items quickly. The website also incorporates high-resolution images and detailed specifications, providing customers with a comprehensive understanding of the products before making a purchase.

Returns and Exchanges

The Terrace Store offers a hassle-free returns and exchanges policy. If customers are not fully satisfied with their purchase, they can return or exchange it within a specified time frame, subject to certain terms and conditions. The process is straightforward, promoting customer confidence and ensuring a positive shopping experience.

Promotions and Discounts

The Terrace Store frequently offers promotions and discounts on their products. Customers can take advantage of these deals to get their desired items at discounted prices. The store also runs seasonal sales and clearance events, providing further opportunities for customers to save money on their terrace-related purchases.

Reputation

The Terrace Store enjoys a positive reputation in the market. They are known for their commitment to quality, customer service, and timely deliveries. Many customers have expressed their satisfaction with the products and services offered by The Terrace Store through positive online reviews and testimonials.

Payment Options

The Terrace Store offers a range of secure payment options to accommodate customer preferences. These options include major credit cards, such as Visa, Mastercard, and American Express, as well as popular online payment platforms like PayPal. The diversity of payment options ensures convenience and flexibility for customers.

Loyalty Programs

At present, The Terrace Store does not have a loyalty program in place. However, they often run special promotions and discounts for repeat customers, rewarding their loyalty indirectly. The absence of a formal loyalty program does not diminish the overall value and quality of their products and services.

Customer Reviews

Customers consistently praise The Terrace Store for their exceptional products and customer service. Positive reviews highlight the durability, style, and functionality of the terrace-related items available. Customers appreciate the personalized assistance they receive when contacting customer support and commend the prompt handling of any issues that may arise.

Community Involvement

The Terrace Store actively participates in community initiatives related to outdoor living and environmental sustainability. They collaborate with local organizations, sponsor events, and promote eco-friendly practices. Their community involvement demonstrates their commitment to fostering a sense of outdoor community and playing a responsible role in protecting the environment.

Shipping and Costs

The Terrace Store offers reliable shipping services to domestic customers. They strive to process orders promptly and ensure timely delivery. However, international shipping options are currently limited, potentially excluding some international customers. Shipping costs are calculated based on the dimensions and weight of the items, providing customers with transparent pricing information during the checkout process. In conclusion, TheTerraceStore.com is a reputable online retailer specializing in terrace-related products. With their wide selection, competitive pricing, exceptional customer service, and high-quality products, they have established themselves as a trusted choice for customers looking to transform their outdoor spaces. Whether you are searching for comfortable furniture, stylish decor, or functional accessories, The Terrace Store is sure to provide you with options that meet your needs and exceed your expectations.