Thetribeconcepts Reviews

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S Sabrina
673 days ago

Company did not deliver my parcel…

When I first ordered from thetribeconcepts.com, I was excited to receive my parcel and try out their products. Unfortunately, my experience took a turn for the worse when the company failed to deliver my package, citing a technicality regarding the telephone number on the form. Despite providing a clear delivery address with individuals available to receive packages throughout the day, the company's driver returned empty-handed without notifying me. This lack of communication only added to my frustration and disappointment. To make matters worse, the promised refund timeline of 7-8 days came and went with no sign of the reimbursement. As days turned into weeks, I found myself increasingly frustrated by the lack of follow-through on their commitment. The entire ordeal left me feeling undervalued as a customer and skeptical of the company's promises. It's disheartening when a brand fails to uphold its end of the bargain, especially after eagerly anticipating the arrival of their products. While I was initially drawn to thetribeconcepts.com for their offerings, this experience has given me pause and led me to question their reliability and customer service. Needless to say, the letdown has left me reluctant to engage with their brand in the future.

Introduction:

The Tribe Concepts is a natural and organic brand that offers a wide range of skincare, haircare, and wellness products for men and women. The brand is dedicated to using only natural ingredients sourced from across India and offers products that are free from harmful chemicals and preservatives.

Pros and Cons:

The Tribe Concepts' products are all-natural and free from harmful chemicals, making them safe for regular use. The brand offers a wide range of products, including skincare, haircare, and wellness products. However, the products can be a bit expensive compared to other brands in the market.

User Experience:

The Tribe Concepts' website is user-friendly and easy to navigate. The products are well-categorized, and the website has a search function to help users find specific products. The website also provides detailed descriptions of each product, along with reviews from customers.

Pricing and Value for Money:

The Tribe Concepts' products are slightly expensive, but their high-quality ingredients and natural formulations make them worth the price. The brand also offers various discounts and promotions from time to time.

Alternatives:

Some popular alternatives to The Tribe Concepts in the natural and organic space include SoulTree, Forest Essentials, and Kama Ayurveda.

Customer Service:

The Tribe Concepts' customer service is excellent, with prompt responses to queries and complaints. The brand also has a hassle-free return and exchange policy.

Product Quality and Selection:

The Tribe Concepts' products are of high quality, and the brand offers a wide range of products to cater to various skincare and haircare needs. The formulations are all-natural and free from harmful chemicals, making them safe for regular use.

Website Usability:

The Tribe Concepts' website is user-friendly, with a clean design and easy navigation. The website is optimized for mobile devices, making it easy to browse and purchase products on the go.

Returns and Exchanges:

The Tribe Concepts has a hassle-free return and exchange policy. Customers can return or exchange products within 15 days of receipt if they are not satisfied with the quality or if there is a defect in the product.

Promotions and Discounts:

The Tribe Concepts offers various discounts and promotions from time to time. Customers can also avail of a discount on their first purchase by subscribing to the brand's newsletter.

Reputation:

The Tribe Concepts has a reputation for providing high-quality, natural products that are safe for regular use. The brand has a loyal customer base and has received positive reviews from customers.

Payment Options:

The Tribe Concepts accepts various payment options, including credit and debit cards, net banking, and wallets.

Loyalty Programs:

The Tribe Concepts does not have a formal loyalty program. However, the brand offers various discounts and promotions to its regular customers.

Customer Reviews:

Customer reviews on The Tribe Concepts' website and other online platforms are largely positive, with customers praising the brand's natural formulations and effective products.

Community Involvement:

The Tribe Concepts is involved in various community initiatives, including supporting local farmers and artisans. The brand's products are also eco-friendly and sustainably sourced.

Shipping and Costs:

The Tribe Concepts offers free shipping for orders above a certain value. For orders below that value, a shipping fee is charged. The brand ships products within India and internationally, with delivery times varying based on the location.