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Thewebster.us is an exclusive online boutique that offers designer collections of luxury fashion and lifestyle products. Based in Miami, the store has four elegant physical locations with an extensive range of designer brands including Givenchy, Chanel, Balenciaga, Gucci, and many more. Their website has a modern and user-friendly interface featuring high-quality images and product descriptions.
Pros and Cons:
Pros:
- A wide selection of premium fashion products from top designers
- Free shipping on all US orders
- Easy to navigate website with clear product information and images
- Excellent customer service and helpful staff
- Loyalty program for regular customers
Cons:
- Expensive prices, as the store focuses on luxury designer products
- Limited options for lower-priced products
- Average rating for customer reviews
User Experience:
Thewebster.us has a high-quality user experience as their website provides clear and easy to understand product details such as sizing, materials, and care instructions. They also offer filters to help customers quickly find products of their choice. The site's loading speed is impressive, and the online store is optimized effectively for mobile and desktop devices.
Pricing and Value for Money:
Thewebster.us focuses on providing designer, high-end fashion collections, and lifestyle products, which can be expensive. However, they offer amazing customer service as well as free shipping across the US, which makes it an excellent value for money.
Alternatives:
Similar online stores that offer exclusive, luxurious fashion products include Net-a-Porter.com, Farfetch.com, and NeimanMarcus.com. Customers can compare prices, quality products, and purchase from their preferred and nearest stores.
Customer Service:
Thewebster.us has impeccable customer service, and their staff is helpful, friendly, and professional. They provide various contact options such as email, phone, and social media, ensuring that customers' queries are promptly addressed.
Product Quality and Selection:
Thewebster.us offers high-quality products from top luxury designers, resulting from a careful selection process. They ensure that their customers receive authentic products that meet the highest quality standards. Their selection of items is impressive, making them a one-stop-shop for luxury fashion needs.
Website Usability:
The Thewebster.us website is user-friendly, with efficient navigation and excellent load times. It provides easy access to product categories, filtering options, and provides correct product details, making it easy for customers to find and purchase what they need.
Returns and Exchanges:
Thewebster.us has an excellent return policy, allowing customers to return their purchases within seven days after receiving them. They also provide free returns and exchanges for products purchased online.
Promotions and Discounts:
Thewebster.us provides discount promotions and sales on special occasions such as black Friday, Christmas, and other holidays. They also offer discounts to customers who subscribe to their newsletter.
Reputation:
Thewebster.us has a strong reputation in the market and has been operating for some years, making them credible and trustworthy. They have received positive feedback from both customers and the fashion industry.
Payment Options:
Thewebster.us provides various payment options for their customers. They accept all major credit cards, PayPal, and Afterpay for US customers, allowing customers to make purchases with ease.
Loyalty Programs:
Thewebster.us offers a loyalty program where customers can access special benefits, exclusive discounts, and early access to sale items.
Customer Reviews:
Thewebster.us has mixed customer reviews. However, they respond to negative reviews with professionalism and aim to resolve any customer complaints promptly.
Community Involvement:
Thewebster.us has been part of various local initiatives, supporting charity events to help communities, making them socially responsible and involved in promoting the well-being of others.
Shipping and Costs:
Thewebster.us provides free shipping across the US, saving customers additional costs. Their shipping rates for express delivery are reasonable and vary according to customer preference.
Review Title: Do not buy from this company.Sent a…
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Review Description: Do not buy from this company.Sent a return.No one was there to receive it. FedEx returned item to me. No one at the Webster customer service ever responds. Stay away from this company
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Reviewer Name: karu
Review Submission Date: 2022-12-21
Review Title: DO NOT BUY FROM THEM
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Review Description: I received a damaged Gucci wallet, returned it 2 days later, they confirmed the return and told me to wait 3-5 business days to get my refund. It’s been a month and still no refund. They have not responded to any of my emails.
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Reviewer Name: Dee De
Review Submission Date: 2022-12-12
Review Title: I bought a dress on sale $400
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Review Description: I bought a dress on sale $400. They said it was a US 10 it was a 6. When I tried to return it they said it was final sale. They did not say so when I purchased the dress. Now I am stuck with a 400 dress I cannot wear. I will NEVER purchase from them again. Apparently you have to do the math yourself to figure out if you can return a sale item. Buyer beware!
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Reviewer Name: Miguel
Review Submission Date: 2022-10-24
Review Title: Customer service is non existent had an…
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Review Description: Customer service is non existent had an issue with a a few items I bought $3k order. I used a promo code so needed to exchange for a bigger size. Was told it was not a problem called them 100 times and they never pick up. Finally got an email back a week later saying it was to late to exchange that I was being refunded and i couldn’t re use the promo code.
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Reviewer Name: Meaghan Alvarado
Review Submission Date: 2022-07-19
Review Title: "Technical errors" - out of stock
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Review Description: I ordered a handbag on Saturday and paid extra for 2 day shipping only to find out on Tuesday that there was a technical error and the bag is out of stock. Very frustrating experience as I did a couple of hours of research to find the right seller before going with them. I will not purchase from The Webster again.
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Reviewer Name: Jennifer Host
Review Submission Date: 2022-02-04
Review Title: Do not purchase from this seller!
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Review Description: Purchased an item from the seller through walmart.com. Seller sent wrong item and would not replace or refund.
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Reviewer Name: Nermeen El faramawi
Review Submission Date: 2022-01-18
Review Title: Fake bag…
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Review Description: I received an YSL wallet bag from them and it came without the authenticity card and it was poorly wrapped in a wrapping paper with a sticker that has your shop logo ( that it) no hardware protectorstickers, the metal handle wasn't wrapped, the logo on the front of the bag wasn't shiny and clean as if the bag has been used before! .. I even wonder now is it an authentic bag or not!That was really unpleasant experience .. save your money( fake products).
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Reviewer Name: Danny
Review Submission Date: 2022-01-04
Review Title: Awful experience
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Review Description: Awful experience!Bought two sizes of one jacket, order was rejected because payment can't be verified while two transactions already pending on my bank account.Tried to use another card to buy one size, order accepted but again rejected one week later, because it is out of stock.What a joke, completely waste of time. Customer service is disaster and if you don't wanna do business, then close your store.
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Reviewer Name: Satisfied customer.
Review Submission Date: 2021-07-27
Review Title: BEWARE
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Review Description: Bought a pair of Fendi jeans. I guess they run small in size so I sent them back EXACTLY the way I received them. On top of that I bought another pair,larger size. First pair return was rejected, stating that Webster tags and security loop was missing. They sent it back to me with ALL tags removed . What kind of store is that?!
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Reviewer Name: Anne-Marie
Review Submission Date: 2020-07-15
Review Title: I agree that their customer service is…
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Review Description: I agree that their customer service is terrible. It would seem as if they do not want you to buy anything from them, as they provide no assistance when you try to purchase an item.