Users Voice for Thewhitewillow

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Thewhitewillow
Thewhitewillow Overall rating
Customer Support
User Interface

Rate Thewhitewillow Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 14 Jul 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 1.8 5 5
Jan 2023 5 4.8 3.3 5 1.5 5
Feb 2023 5 5 5 3.4 5 5
Mar 2023 5 5 5 3.1 5 5
Line Chart for Rating of peer stores

Detailed Thewhitewillow Review by


The Whitewillow is an Indian e-commerce website that offers a wide range of home decor, furniture, and lifestyle products. Founded in 2014, the site has gained popularity in recent years due to its unique selection of products and affordable pricing.

Pros and Cons

Pros: - Large selection of unique products - Affordable pricing - Regular promotions and discounts - Easy-to-use website - Free shipping on orders above Rs. 1,000 Cons: - Limited product warranties - No physical store locations - Some products may not meet customer expectations in terms of quality

User Experience

The Whitewillow website is easy to navigate and offers a seamless shopping experience. Users can browse through categories such as furniture, decor, lighting, and lifestyle products or search for specific items. Each product page provides detailed information and multiple images, making it easy for customers to make informed decisions.

Pricing and Value for Money

The Whitewillow's prices are competitive and affordable compared to other similar websites. Customers can find high-quality products at reasonable prices, which adds value for money. Additionally, the site offers regular promotions and discounts that provide even more savings.


Other similar e-commerce websites in India include Pepperfry, Urban Ladder, and FabIndia. While each site offers unique products and features, The Whitewillow stands out for its affordable pricing and large selection of unique products.

Customer Service

The Whitewillow provides excellent customer service through various channels like chat support, email support, and a dedicated phone line. Customers can follow up on their orders or address any issues they face with the site.

Product Quality and Selection

The Whitewillow's products are well-curated and of high quality. The site offers a vast collection of unique and stylish products that cater to different tastes, styles, and budgets. However, some products may not meet customers' expectations in terms of quality.

Website Usability

The Whitewillow's website is easy to use, and its fast load times make it accessible to anyone with an internet connection. The site's design is simple, and users can easily navigate to different categories and product pages.

Returns and Exchanges

The Whitewillow accepts returns and exchanges within 10 days of delivery. However, some items, such as customized or made-to-order products, may not be eligible for returns or exchanges. Customers can initiate the return process online or contact customer support for assistance.

Promotions and Discounts

The Whitewillow offers regular promotions and discounts to its customers, making its products more attractive and affordable. Customers can also sign up for the site's newsletter to receive updates on new arrivals, promotions, and exclusive offers.


The Whitewillow has a positive reputation among its customers, thanks to its extensive product selection and affordable prices. However, some customers have raised concerns about the quality of certain products.

Payment Options

The Whitewillow accepts various payment options, including credit cards, debit cards, net banking, and wallet payments. Customers can choose the most convenient option for them.

Loyalty Programs

The Whitewillow doesn't have a loyalty program, but it offers regular promotions and discounts that can benefit loyal customers. Additionally, customers can earn rewards through the site's referral program.

Customer Reviews

The Whitewillow's customer reviews are mostly positive, praising the site's product selection, affordable prices, and customer service. However, some reviews also highlight concerns about product quality and delivery times.

Community Involvement

The Whitewillow doesn't have any significant community involvement initiatives as of now.

Shipping and Costs

The Whitewillow offers free shipping on orders above Rs. 1,000. For orders below Rs. 1,000, a standard shipping fee of Rs. 99 is charged. Delivery times may vary depending on the product's availability and shipping location. Overall, The Whitewillow's shipping costs are affordable and competitive. In conclusion, The Whitewillow is a reliable and affordable e-commerce website that offers a wide range of unique and stylish products. The site provides easy-to-use features, excellent customer service, and regular promotions and discounts that make shopping even more enjoyable. While it may have some drawbacks, such as limited warranties and some concerns about product quality, the site's positives far outweigh the negatives. For anyone looking to add some style and uniqueness to their home, The Whitewillow is definitely worth checking out.

Related Categories