Users Voice for Thinx

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Thinx Overall rating
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Review article published on: 14 Jan 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.6 1.7 1.3 1.5 3
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Thinx Review by


Thinx is a popular online retailer that offers a range of innovative women's underwear designed to provide comfort, convenience, and sustainability. The brand's core promise is to empower women by providing innovative, eco-friendly underwear that provides a practical solution to menstrual and bladder leaks.

Pros and Cons

  • Comfortable and innovative designs
  • Eco-friendly and sustainably made
  • Wide range of sizes available
  • Free shipping and free returns
  • Excellent customer service
  • Expensive compared to other brands
  • Limited color and style options
  • May not work for heavy periods
  • May not be suitable for everyone

User Experience

Thinx offers a seamless and user-friendly shopping experience. Their website is easy to navigate, and the product pages provide detailed information about each item. They also have a sizing chart and a chat option for customer support, which is helpful.

Pricing and Value for Money

Thinx products are relatively expensive compared to traditional underwear brands, but they offer value for money considering the innovative design and sustainability benefits. Their prices range from $24 to $39, depending on the style and size.


Some of the alternative brands to Thinx include Knix, Dear Kate, and Modibodi. These brands offer similar innovative underwear designs and sustainability benefits at varying price points.

Customer Service

Thinx has excellent customer service, with a chat option available on their website and an email support system. They also allow free returns within 60 days of the purchase date, which is helpful for customers who are not satisfied with their purchase.

Product Quality and Selection

Thinx products are of high quality and made with eco-friendly materials. They have a wide range of sizes available, from XS to 3XL, and offer a variety of absorbency levels to suit different needs. The brand's selection is limited to underwear and activewear, with limited color and style options.

Website Usability

The Thinx website is easy to navigate and provides detailed information about the products. The sizing chart and chat support option are helpful for customers who need additional assistance, and the checkout process is simple.

Returns and Exchanges

Thinx offers free returns within 60 days of the purchase date, and exchanges are also available. Customers must contact customer support to initiate a return or exchange.

Promotions and Discounts

Thinx regularly offers promotional discounts and special offers for customers, including bundle deals, free gifts, and seasonal sales.


Overall, Thinx has a positive reputation among customers for their innovative designs and sustainability benefits. The brand has also received positive media coverage for their commitment to promoting women's health and empowerment.

Payment Options

Thinx accepts various payment options, including credit and debit cards, PayPal, and Apple Pay.

Loyalty Programs

Thinx does not currently offer a loyalty program.

Customer Reviews

Thinx has thousands of positive customer reviews on their website and other platforms, with many customers praising the brand's innovative designs and comfort.

Community Involvement

Thinx has a strong commitment to promoting women's health and empowerment through various social initiatives, including partnerships with charitable organizations and activism campaigns.

Shipping and Costs

Thinx offers free shipping for all orders within the US, with a standard shipping time of 5-7 business days. Expedited shipping options are also available for an additional cost. International shipping rates vary depending on the destination.