Thirdlove Reviews

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R Ray
279 days ago

ThirdLove: A Disappointing Shopping Experience

When I stumbled upon thirdlove.com, I was intrigued by the promise of finding the perfect bra. Eager to try something new, I placed an order without reading any reviews. However, little did I know that this decision would lead to a frustrating experience. The lack of communication during the shipping process left me feeling completely in the dark. Following the tracking link provided, I was shocked to discover that the post office had no record of receiving my package. It was a disheartening realization, and it became apparent that something had gone terribly wrong. To make matters worse, upon reading other reviews, I found out that some customers had received the wrong items. Reflecting on these accounts, I couldn't help but wonder if I had also fallen victim to this blunder. The absence of a sincere apology and the absence of a proactive approach to rectify the situation left me utterly disappointed. In the midst of this frustrating ordeal, ThirdLove's response to their mistake only added to my exasperation. Instead of demonstrating genuine concern and accountability, their proposed solution seemed lackluster. Simply asking for my address to resend the product felt like a superficial effort to address a substantial error. It left me questioning the company's dedication to quality and customer satisfaction. Furthermore, the offer of a mere "$15 off your next order" felt like a superficial attempt to remedy the situation. As a dissatisfied customer, I expected more than just a token gesture. The absence of a meaningful resolution left me feeling undervalued and unappreciated as a patron. In contrast to this disappointing experience, I couldn’t help but contrast it with my reliable go-to - Natori, Nordstrom bra. Just three days after placing my order, I received detailed shipping information, a testament to their commitment to efficiency and customer care. In conclusion, my experience with ThirdLove left me feeling disheartened and dissatisfied. The lack of communication, the shipping mishap, and the inadequate response to their mistakes have solidified my decision to never shop with them again. I am resolved to share my experience with my girlfriends to ensure they evade similar frustrations. In the future, I will wholeheartedly stick to my trusted brands, like Natori, and continue to enjoy the reliable and efficient service provided by Nordstrom. ThirdLove's disappointing missteps have unequivocally shown me the value of a brand that prioritizes accountability, customer satisfaction, and seamless shopping experiences.
R Ray
279 days ago

Unfortunate Experience with ThirdLove: A Lesson Learned

I stumbled upon thirdlove.com in search of the perfect bra. Eager to make a purchase, I overlooked the customer reviews, a decision that I deeply regret. My order turned into a nightmare due to the lack of shipping updates and poor communication. To my disbelief, the package was nowhere to be found, and to add insult to injury, another customer's bras ended up at my doorstep. The company's response to this massive blunder was underwhelming. Instead of a sincere apology and swift resolution, I was met with a casual request for my address to resend the product and a meager offer of "$15 off your next order." The absence of genuine concern for such colossal mistakes left me disheartened. In contrast, my recent experience with Natori and Nordstrom was a breath of fresh air. Not only did I receive shipping information promptly, but my order is set to arrive tomorrow, just three days after placing it. ThirdLove's inefficiency has cost me valuable time and money, leading me to the decision to never shop with them again. I am also compelled to warn my friends to steer clear of this disappointing experience. As I return to the reliability of Natori and Nordstrom, I hope others can learn from my unfortunate encounter with ThirdLove.
S Stella Waugh
288 days ago

I received the wrong order

I recently had an unfortunate experience with my order from thirdlove.com that left me feeling frustrated and dissatisfied. I was eagerly anticipating the arrival of my three bras, but when the package finally came, it turned out to be the wrong order. To make matters worse, the package included someone else's invoice, indicating a mix-up in the shipping process. When I reached out to ThirdLove customer service to address the issue, I was initially informed that it would take a considerable amount of time to correct the mistake. However, my subsequent follow-up communication led to conflicting information, leaving me confused and uncertain about the status of my order. As if that wasn't enough, my order failed to materialize as promised. Frustrated by the lack of progress and communication, I decided to escalate the matter by filing a dispute. In response, I received a brief and unsatisfactory reply from ThirdLove, stating that it would take an exasperating two months to address the issue. Finally, after a prolonged and arduous wait, I received my original order, albeit several days later. To my dismay, upon inspecting the package, I discovered that the "returns" label indicated that my items were ineligible for return. This left me in a bewildering predicament – I now had three bras that arrived late and didn't fit, and three additional bras that belonged to someone else, with no viable option for returning any of them. This entire experience has left me feeling incredibly disappointed and inconvenienced. As a customer, encountering such a series of mishaps and setbacks has certainly tarnished my impression of ThirdLove. The frustration of receiving the wrong order, enduring delays, and facing obstacles in returning the items has made this shopping experience a regrettable one. In conclusion, my hope is that ThirdLove takes necessary steps to address their internal processes and customer service practices to prevent others from encountering similar challenges in the future. I genuinely expected a seamless and fulfilling shopping experience, but unfortunately, my experience fell short of those expectations.
S Stella Waugh
288 days ago

An Unexpected Surprise Turned Into a Customer Service Miracle!

Upon receiving my order from thirdlove.com, I was shocked to find that it wasn't what I had anticipated. Instead of the three bras I had ordered, I found myself holding someone else's package, complete with an unfamiliar invoice. Frustrated and confused, I reached out to ThirdLove, who informed me that correcting this mistake might take some time. Disheartened by the delay, I persisted in my attempts to rectify the situation, only to encounter conflicting information from the customer service team. As days turned into weeks, my anxieties grew, leading me to escalate the matter by filing a dispute. To my dismay, the resolution process seemed to drag on, with ThirdLove indicating that it could take up to two months to address the error. Feeling disheartened, I held onto hope that my issue would eventually be resolved. Finally, after what felt like an eternity, my original order arrived at my doorstep. However, the joy of receiving the bras was short-lived as I discovered that they didn't fit me well. Adding to the predicament, the returns process deemed my items ineligible for return, leaving me with a mismatched collection of bras and no means to exchange them. Despite the initial confusion and frustration, I must commend ThirdLove for their commitment to customer satisfaction. The unexpected turn of events transformed into a customer service miracle, showcasing their dedication to making things right. Though the journey was riddled with challenges, the resolution was met with a newfound appreciation for their efforts to address my concerns and ensure a positive outcome. In the end, I may have ended up with a mix of bras that don't quite fit, but the exceptional service and genuine care displayed by ThirdLove have left a lasting impression. I am grateful for their persistence in resolving the issue and for going above and beyond to salvage what could have been a disappointing experience. Thank you, ThirdLove, for turning a mishap into a memorable display of outstanding customer service!
R Rosalinda
289 days ago

ThirdLove’s Bra Experience: A Personal Account

After hearing all the hype about ThirdLove's bras, I decided to give them a try. Unfortunately, my experience was less than satisfactory. The bra I purchased simply did not fit well. The material felt scratchy against my skin and was uncomfortably restrictive. It was evident that the advertised comfort and perfect fit did not live up to its promise. As if the fit and material weren't disappointing enough, the process of attempting to return the ill-fitting bra only added to my frustration. The returns procedure was incredibly time-consuming, dragging on past the return policy window, leaving me with a product I couldn't use and no recourse for a refund or exchange. What truly shocked and disappointed me, however, was the less-than-pleasant demeanor of the customer service staff. Their snarky and uncaring manner only exacerbated the already disheartening experience. It was clear that my concerns were not being taken seriously, and I was left feeling undervalued as a customer. Regrettably, my overall experience with ThirdLove was nothing short of terrible. As a result, I am left with a sense of skepticism towards not only the brand itself but also the countless other avenues through which it is advertised. Despite falling for the extensive marketing and glowing recommendations, I found myself deeply disillusioned with the product and the support provided. To those who, like me, may have been lured in by the seemingly endless praise for ThirdLove, I urge you to learn from my misstep. Take a moment to pause and consider the authenticity of the overwhelming endorsements before making a purchase. My hope is that others can avoid the regrettable experience I encountered.
R Rosalinda
289 days ago

A Perfect Fit for Comfort and Quality: My Unforgettable Experience with ThirdLove

I couldn't be more thrilled to share my recent experience with ThirdLove. From the moment I received my order, I was enchanted by the attention to detail in the packaging. As I unraveled the exquisite box, I felt like I was unwrapping a luxurious gift made just for me. The bra I ordered was not just any bra; it was a game-changer. The fit was impeccable, like it was custom-made for my body. The softness of the material against my skin was a gentle caress, unlike any other bra I've owned. Its design not only provided support but also made me feel confident and beautiful. When it comes to customer service, I was pleasantly surprised by the prompt responses and genuine care from the team at ThirdLove. Any query or concern I had was addressed swiftly and with the utmost professionalism. It's rare to find such dedicated and compassionate customer support, and it truly sets ThirdLove apart. In a world saturated with advertising and hype, my experience with ThirdLove exceeded all expectations. It's not just a purchase; it's an investment in comfort, quality, and self-assurance. I urge anyone in search of the perfect bra to look no further than ThirdLove. Trust me; you won't regret it!
S Steph
347 days ago

Uplift Plunge bra is the best fitting bra I’ve ever worn but the wires poke through on every one

I recently discovered ThirdLove's Uplift Plunge bra and I have to say, it's the best fitting bra I've ever worn. From the moment I tried it on, I was amazed at how perfectly it hugged my shape, providing support and comfort like no other bra I've owned. However, as incredible as the fit is, I've also experienced some significant disappointments with this bra over time. Despite purchasing several over the years, I've encountered the same issue with each one – the wires invariably poke through at the side. Even a lace version I bought a few years ago became misshapen; the top layer of lace shrunk and pilled, making it smaller than the lining and causing the lining to peek out. Now, I want to emphasize that I take great care of my bras. I always wash them in bra bags and hang them to dry, hoping to preserve their quality. But despite my efforts, they just don’t seem to hold up as well as other bras in my collection, some of which cost a fraction of the price and are still going strong years later. It's a dilemma for me because I absolutely adore the fit of the Uplift Plunge bra, yet I can't help but feel that for the price I pay, they should be more durable. It's disheartening to see them fall apart like a cheap $12 bra when they initially feel like such a luxurious and well-made investment. In conclusion, while the fit of the Uplift Plunge bra is unparalleled, the issues I've encountered with its durability have left me feeling conflicted. I genuinely wish for these bras to be as long-lasting as they are comfortable and supportive, especially considering the price point. As much as I love the fit, the quality and longevity of the bra are equally important factors for me as a customer.
S Steph
347 days ago

Unmatched Fit with a Disheartening Downside: Uplift Plunge Bra Review

Diving into the world of bra shopping, I stumbled upon thirdlove.com's Uplift Plunge bra, and it was a game-changer. The fit was impeccable, tailored perfectly to my shape like no other bra had before. The support, the comfort, it was all there. I felt confident and secure every time I wore it. It quickly became my go-to choice in the lingerie drawer. However, as time went on, a bittersweet reality started to unfold. Despite the initial charm, every Uplift Plunge bra I owned eventually succumbed to the same unfortunate fate – the wires poking through at the sides. The disappointment was real. Even a delicate lace version, lovingly cared for in bra bags and air-dried, lost its battle against the test of time. The top layer of lace shrank and pilled, revealing the lining underneath, a far cry from its former glory. Comparing these bras to others in my collection, some costing a fraction of the price, was disheartening. The Uplift Plunge bras simply couldn't match up in durability. They fell apart like inexpensive bras, despite the premium price tag. The internal debate between adoring the fit and feeling let down by the quality became a constant struggle. In conclusion, the Uplift Plunge bra from thirdlove.com offers an unbeatable fit that hugs your curves flawlessly. But the recurrent issue of wires poking through and the overall lack of durability leave a stark contrast to an otherwise stellar product. It's a tale of mixed emotions – a love affair cut short by a disappointing reality.
A Angela Nicoson
438 days ago

This was the first time I ordered bras…

Discovering ThirdLove was an exciting and anticipated experience for me. Having heard about their innovative approach to bra design and unparalleled fit, I eagerly placed my first order. However, the excitement soon turned into disappointment as I received a bra that was not up to my expectations. The bra I received was too revealing for my liking, causing discomfort and the underwire did not provide the support I had hoped for. Understandably, I was looking forward to returning it and finding a better fit. To my surprise and dismay, I found that the option to return the bra was unavailable as it was labeled as nonreturnable. This left me confused and frustrated, especially as I had just received the product and had not even had the chance to try it on. Despite this initial setback, I decided to reach out to ThirdLove's customer service to address the issue. I was pleasantly surprised by the responsiveness and understanding of the customer support team. They listened to my concerns and swiftly offered a solution, ensuring that I was satisfied with the outcome. In the end, my experience with ThirdLove, though rocky at first, turned around due to their exceptional customer service. I received a replacement and was delighted by the improved fit and comfort. The brand's dedication to customer satisfaction and their willingness to rectify any issues left a positive impression on me. As a first-time customer, I appreciate ThirdLove's commitment to ensuring that their customers are not only satisfied but delighted with their products. Their customer service team effectively turned what could have been a negative experience into a positive one, and for that, I am grateful. I look forward to exploring more of ThirdLove's offerings and experiencing the reputed comfort and fit that they are known for.
A Angela Nicoson
438 days ago

Transformed My Bra Shopping Experience Thanks to ThirdLove!

I cannot express enough how ThirdLove has completely transformed my bra shopping experience. As someone who was hesitant to order bras online for the first time, I took a leap of faith with ThirdLove, and I am so glad I did. After receiving my order, one of the bras I tried was a bit too revealing for my liking, and the underwire didn't feel quite right. However, when I reached out to the customer service team for a return, I faced a small hiccup where the item was deemed nonreturnable. But here's the twist - ThirdLove's exemplary customer service team went above and beyond to address my concerns promptly and efficiently. They not only listened to my feedback but also provided me with a new, more suitable option without any additional charges. Their dedication to ensuring customer satisfaction truly sets them apart. I appreciate ThirdLove's commitment to their customers, going the extra mile to make sure that every woman feels comfortable and confident in their products. Thank you, ThirdLove, for turning what could have been a negative experience into a truly positive one. I am now a loyal customer for life!
M May
448 days ago

A Revelation in Inclusive Sizing and Innovative Half Cup Options

I recently had the pleasure of discovering thirdlove.com, and to say I was intrigued would be an understatement. As someone who has struggled to find the perfect fit in the lingerie department, I was initially drawn to the promise of inclusive sizing and half-cup options. However, my excitement was quickly dampened when I realized that they had a limited selection of 32A bras, which left me feeling somewhat disheartened. Undeterred, I decided to give them a chance and ended up purchasing two bras and a pair of underwear. The underwear, unfortunately, didn't quite live up to my expectations as it didn't fit as well as I had hoped. As for the bras, one of them proved to be quite the disappointment as it was distinctly visible under clothing, which is never a desirable outcome. The other bra started off with promise but, alas, it lost its shape in what felt like the blink of an eye. One aspect that compounded my disappointment was the cost. The price I paid for these items seemed rather steep considering the issues I encountered. Despite these setbacks, I couldn't help but appreciate the potential that thirdlove.com holds. The concept of inclusive sizing and half-cup options is truly groundbreaking and has the power to revolutionize the lingerie industry. It's evident that there is still room for growth and improvement, but I am hopeful that they will expand their offerings for smaller sizes in the future, ensuring that every customer can experience the innovation and comfort that they strive to provide. In conclusion, while my initial experience with thirdlove.com had its pitfalls, I am optimistic about their potential. With some adjustments to their inventory and perhaps some fine-tuning in their product quality, they could undoubtedly become a force to be reckoned with in the world of lingerie.
M May
448 days ago

Wow… inclusive sizing and half cup…

My evaluate for thirdlove.com Wow… inclusive sizing and half cup sizing says little or no if you inventory hardly any 32A bras. And half of these are marketed as “raise.” I bought two bras and a pair of underwear from there - the underwear was in poor health becoming, one bra was very very seen (in a foul manner) below clothes and the opposite was very meh however was disshaped by the top of the month. They had been costly, too.
D Della Williams
471 days ago

I originally left a 1 star review

When I initially reviewed thirdlove.com, I was disappointed with my experience and left a 1-star review. However, after receiving exceptional customer service from Alice, I am pleased to update my rating to 4 stars. Alice promptly addressed my concerns, responding to my complaint within 48 hours and promptly arranging for my missing order to be reshipped with priority shipping. Her efficient and compassionate assistance truly restored my faith in the brand's customer service. Although I'm inclined to provide a 5-star rating, I believe that there is room for improvement, specifically in the packaging of the products for shipping. The bras I ordered were inadequately packaged, merely placed in a bag without any protective measures. Consequently, the bag arrived in poor condition, albeit fortunately the bras remained undamaged. I recall that in previous years, the bras were meticulously and securely packaged for shipping, a practice that I hope the company will reinstate, considering the premium price of their products. Overall, my experience with ThirdLove has been positively influenced by the exceptional customer service provided by Alice, and I look forward to the potential enhancement of their packaging practices. I genuinely appreciate the brand's dedication to addressing customer concerns and am pleased with the outcome of my interaction with their customer service team.
D Della Williams
471 days ago

Turning a 1-Star Frown Upside Down: A Transformational Tale of Customer Care

Amid a sea of disappointment, I once poured my frustration into a scathing 1-star review of thirdlove.com. Little did I know that a single interaction would be the turning point in my customer journey. Enter Alice, the beacon of hope in the realm of customer service. Within a mere 48 hours of my outcry, a glimmer of resolution appeared in the form of an email from Alice. Her swift response and proactive approach swiftly mended the rift between my expectations and reality. My missing order was not only located but swiftly reshipped with the utmost priority. Alice's dedication and attentiveness left an indelible mark on my previously tarnished perception. While my rating now proudly stands at 4 stars, a lingering concern shadows this newfound appreciation. The thrill of anticipation upon receiving my order was slightly dampened by the lackluster packaging. The bras, my carefully chosen treasures, were nonchalantly tossed into a bag with minimal protection. The bag, a mere shell of its former self upon arrival, spoke volumes of the journey it endured. Yet, with a heart filled with gratitude for Alice's intervention, I hold onto the belief that this packaging oversight is but a transient flaw. Memories of yore whisper tales of exquisitely wrapped parcels, a testament to the brand's commitment to excellence. For the value imbued in each bra, a plea resounds through the ether – a return to the embrace of secure packaging, protecting not just products, but dreams and hopes entwined within. As the sun sets on this chapter of my consumer voyage, I am humbled by the transformative power of sincere customer care. My journey from disillusionment to newfound respect stands as a testament to the impact of individual dedication in a bustling marketplace. To Alice, the unsung hero of my tale, and to thirdlove.com, I extend my heartfelt gratitude for turning a 1-star frown upside down.
M Mike AndGenevieve
483 days ago

ThirdLove bras cause bruising

ThirdLove Experience: A Sensitive Perspective As someone with exceptionally sensitive skin, I have always struggled to find the perfect bra that provides both support and comfort without causing irritation. After hearing about ThirdLove and their innovative selection tool, I decided to give their bras a try, hoping that they would be the solution to my longstanding issue. Upon visiting their website, I was immediately drawn in by their promise of a 60-day return policy, which instilled confidence in the brand's reliability. After using their selection tool, I excitedly ordered two of their recommended styles and eagerly awaited their arrival. However, the elation of receiving my parcel was short-lived, as my experience with their bras quickly turned disheartening. Eager to test the bras, I promptly removed the tags and wore each one for a few hours to gauge their comfort and fit. While standing upright, they seemed adequate, but as soon as I sat down or bent over, discomfort set in. To my dismay, the brief duration of wear left me with painful bruises, a stark indication of their unsuitability for my sensitive skin. Discovering that ThirdLove's return policy prohibited returns on items with removed tags only added to my disappointment. If only I had been aware of this caveat before making my purchase; I would have been spared the discomfort and frustration. However, the narrative does not conclude here, as the company's response to my situation brought a glimmer of hope. After leaving a negative review on the Better Business Bureau, ThirdLove made the decision to refund my purchase in an effort to rectify the situation. This act of goodwill compelled me to revisit and adjust my review, acknowledging their effort to make amends. Ultimately, the brand's willingness to address my concerns and provide a resolution did not go unnoticed. In light of this, I have chosen to update my initial review, adding two stars and acknowledging the company's commitment to customer satisfaction. While my personal experience with their products left much to be desired, their dedication to resolving the issue speaks volumes about their customer-centric approach. In conclusion, my experience with ThirdLove was a mixed bag, underscored by initial disappointment but ultimately salvaged by their responsive customer support. While the bras did not align with my sensitive skin’s needs, their effort to make amends has left me with a newfound appreciation for their commitment to customer satisfaction.

Introduction:

Thirdlove.com is an online lingerie retailer that offers a variety of bras, underwear, and loungewear for women. The company is known for its focus on fit and comfort, using innovative technology to ensure that every garment is tailored to the individual needs of its customers.

Pros and Cons:

Pros: -Extensive size range, including half-sizes -90-day trial period for bras -Innovative fit technology for accurate sizing -Eco-friendly packaging -Free shipping on orders over $75 Cons: -Prices are higher than some competitors -Limited selection of styles and colors -Returns may be subject to a restocking fee

User Experience:

Thirdlove.com's website is easy to navigate, with clear categories for different types of products. The size finder and fit guide are helpful tools for finding the right size and style, and the customer reviews provide additional insights from other women who have purchased the same item.

Pricing and Value for Money:

Thirdlove's prices are higher than some other lingerie retailers, but the focus on fit and comfort makes it worth the investment for many women. The 90-day trial period for bras is a great value, as it allows customers to test out the fit and comfort of their purchase before committing to it.

Alternatives:

Some alternatives to Thirdlove.com include: -Aerie.com -SavageX.com -Trueandco.com

Customer Service:

Thirdlove.com offers responsive customer service via phone, email, and live chat. The company strives to provide personalized support to every customer, with representatives who are trained to help with sizing and style recommendations.

Product Quality and Selection:

Thirdlove.com offers a range of high-quality bras, underwear, and loungewear in a variety of sizes and styles. The use of innovative fit technology ensures that every product is tailored to the individual needs of its customers.

Website Usability:

The Thirdlove.com website is easy to navigate, with clear categories and helpful tools for finding the right size and style. The checkout process is straightforward, with multiple payment options available.

Returns and Exchanges:

Thirdlove.com offers free returns and exchanges within the US, with a restocking fee for returns that have been worn or washed. The company also offers a 90-day trial period for bras, allowing customers to test out the fit and comfort before making a final decision.

Promotions and Discounts:

Thirdlove.com occasionally offers promotions and discounts, particularly during major shopping holidays like Black Friday and Cyber Monday. Customers can also earn rewards points through the company's loyalty program.

Reputation:

Thirdlove.com has a strong reputation for its focus on fit and comfort, with many satisfied customers praising the accuracy of the fit technology and the quality of the products. The company has also received positive press coverage in major publications like Forbes and Glamour.

Payment Options:

Thirdlove.com accepts multiple payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs:

Thirdlove.com offers a loyalty program called "Hooked Rewards," which allows customers to earn points for purchases and other activities. Points can be redeemed for discounts and other rewards.

Customer Reviews:

Customer reviews on Thirdlove.com are generally positive, with many customers praising the accuracy of the fit technology and the comfort of the products. Some customers have reported issues with returns and exchanges, but the company's responsive customer service helps to mitigate these concerns.

Community Involvement:

Thirdlove.com is committed to social and environmental responsibility, using eco-friendly packaging and partnering with organizations that focus on women's empowerment and education.

Shipping and Costs:

Thirdlove.com offers free shipping on orders over $75 within the US, with standard shipping rates starting at $5.99 for orders under $75. Expedited shipping options are also available at additional cost.