"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
ThisWorks.com is an online wellness and beauty retailer that offers a wide range of high-quality skincare, body care, sleep, and beauty products. Founded in 2003 by former Vogue beauty director, Kathy Phillips, This Works aims to help individuals achieve a better night's sleep and improve their overall wellbeing.
Pros and Cons:
Pros:
- Wide selection of products for various beauty and wellness needs
- All-natural, high-quality ingredients
- Free shipping on orders over $50
- 30-day money-back guarantee
- Free samples with every order
- Pay later options available
Cons:
- Higher-end pricing for some products
- Limited availability in some regions
User Experience:
ThisWorks.com has a user-friendly interface with easy navigation and visually appealing product displays. Users can explore multiple categories such as skincare, sleep, and beauty to find products that cater to their needs. There are also plenty of product reviews from customers to help users make informed purchase decisions.
Pricing and Value for Money:
ThisWorks.com offers a broad range of products at varying price points to cater to different budgets. While some of their products may be a bit pricier than other brands, the all-natural, high-quality ingredients used in their products provide great value for money.
Alternatives:
Some alternatives to ThisWorks.com include Sephora, Birchbox, and Avon.
Customer Service:
ThisWorks.com has a customer service team that is available via email or phone. They are also active on social media platforms, enabling customers to reach out and ask questions or share feedback. Customers can expect fast responses and prompt problem resolution.
Product Quality and Selection:
ThisWorks.com offers a wide range of high-quality skincare, sleep, and beauty products made from all-natural ingredients. Their selection includes best-sellers such as the Deep Sleep Pillow Spray and the Perfect Legs Skin Miracle. All products are cruelty-free, vegan-friendly, and dermatologist-approved.
Website Usability:
ThisWorks.com has a user-friendly website that is easy to navigate. The homepage displays featured products, while the top menu presents product categories. Users can easily search for specific products and add items to their cart with just a few clicks.
Returns and Exchanges:
ThisWorks.com offers a 30-day return policy for unused products. Customers have the option of a full refund or replacement of the product.
Promotions and Discounts:
ThisWorks.com offers a range of promotions and discounts throughout the year, including seasonal sales and discounts on featured products. Customers can also subscribe to the This Works newsletter to receive exclusive offers and discounts.
Reputation:
ThisWorks.com has a positive reputation in the beauty industry and amongst customers. The brand's commitment to using all-natural ingredients and producing high-quality products has earned them a loyal following.
Payment Options:
ThisWorks.com offers a variety of payment options, including credit card, PayPal, Google Pay, and Apple Pay.
Loyalty Programs:
ThisWorks.com currently does not offer a loyalty program.
Customer Reviews:
ThisWorks.com has a large number of positive customer reviews, with many customers praising the benefits of their sleep products and the overall quality of their skincare range.
Community Involvement:
ThisWorks.com actively supports various charitable organizations, including Women's Aid and Smart Works.
Shipping and Costs:
ThisWorks.com offers free standard shipping on orders over $50 within the US. For orders under $50, shipping costs $5.95. Express shipping options are also available for an additional cost. International shipping is available, with costs varying depending on the destination.
Review Title: Never leave home without pillow spray
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Review Description: I never leave home without the pillow spray and recently had a sample of their hand cream which has a great smell and feels very nice to the touch. Dry leg oil is another favourite. Often deals to be had either direct or through retailers like M&S so worth shopping around
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Reviewer Name: Claire Fielden
Review Submission Date: 2022-12-06
Review Title: This Works are Innovators!
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Review Description: This Works is innovative, agile, swift, value for money and most of all its works!
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Reviewer Name: Carla Van Der Veen
Review Submission Date: 2022-12-06
Review Title: Amazing products and prompt shipping
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Review Description: Amazing products and prompt shipping. Excellent customer service team who help resolve any problems you may have.
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Reviewer Name: Dawn
Review Submission Date: 2022-12-06
Review Title: I love this company’s products!!!
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Review Description: I love this company’s products. Everything from the shower gel to the face products and candles. Their pillow spray is the most amazing thing ever and puts me to sleep every time I use it. My family are all receiving Xmas presents from ThisWorks this year!! I hope the start doing travel sizes soon on the shower gels and face creams like this pillow sprays, so I can take it all with me every where I travel!!!
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Reviewer Name: Dawn Merwanji
Review Submission Date: 2022-12-06
Review Title: Great products and good customer…
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Review Description: Great products and good customer service. I’ve given as gifts too and recipients love this little bit of luxury.
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Reviewer Name: cs1
Review Submission Date: 2022-11-10
Review Title: Unable to apply a 25% off code at…
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Review Description: Unable to apply a 25% off code at checkout and no way to cancel the order. Wrote a note coming a their contact us form because the phone goes unanswered but no one has got back to me. I guess I will just have to return the goods straight away for a refund
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Reviewer Name: Alison Potter
Review Submission Date: 2022-09-15
Review Title: Excellent customer service
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Review Description: I bought two products directly from their website, but when they arrived one of the products wasn’t what I ordered. After contacting This Works they got back to me straight away and organised the delivery of the missing item. Very kind, communicative and easy to deal with. Thank you!
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Reviewer Name: VD
Review Submission Date: 2022-07-16
Review Title: Awful customer experience
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Review Description: Awful customer experience. I have used the company before and like their products. However with the last delivery the courier messed up and This Works was really not interested in whether the package reached me or not. No response to my emails and when I spoke to someone they didn't really help and told me to wait. No interest whatsoever in providing a service. Very disappointing but there are plenty of other products in the market by companies who do care so I will be changing the products I use.
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Reviewer Name: Customer
Review Submission Date: 2022-07-03
Review Title: This works..... only it didn't
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Review Description: Decided to try .. This works deep sleep pillow spray, deep sleep body cocoon and deep sleep wash. I'm so disappointed. Even after several sprays I carnt even smell the pillow spray. Iv lain down to sleep but tossed and turned as much as any other night. Expensive for something that doesn't work.
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Reviewer Name: Alison
Review Submission Date: 2022-06-20
Review Title: Perfect Legs Skin Miracle
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Review Description: Perfect Legs Skin Miracle makes your legs look good, but batch I got came off on clothes, sheets and towels. Use it but be careful and definitely wash it off before bed. I have contacted M&S (where I bought it) and ThisWorks.