Thomas-earnshaw Reviews

Voted Terrible (2/5)

36 Votes

20 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

70% users rated Terrible
10% users rated Poor
5% users rated Average
5% users rated Very Good
10% users rated Excellent
Write a review
L Linda Atherton
92 days ago

Beware faux Thomas Earnshaw Bought automated look ahead to Xmas

My assessment for thomas-earnshaw.com Bought automated look ahead to Xmas. Wasn’t working appropriately Contacted firm which seems is in Hong Kong and never in uk Can’t return it inside their 30day interval because it was a xmas current and I obtained it on 18dec. They've supplied to refund or change if I can ship it inside 3 days. I've determined to not ship it as I definitely don’t belief them in any respect. Their customer support is completely abysmal. Purchased watches from firm with this identify previously but it surely was a uk firm and by no means had any issues. I definitely don’t imagine that it is a real firm
J Jarett Gillis
96 days ago

Transformed My Disappointment Into a Learning Experience

Reflecting on my experience with thomas-earnshaw.com, I initially felt compelled to leave zero stars - a rating that falls short of expressing my frustration. The rubber strap of my beloved Bessemer watch succumbed to wear and tear, leaving me disheartened. In desperation, I sought a replacement strap from the brand itself to no avail. The inability to find a solution left me disenchanted with a $500 timepiece reduced to a mere ornament. However, in the midst of my disappointment, I discovered a silver lining. The challenges I faced with my watch compelled me to explore the world of watch accessories and customization. While I was willing to pay generously for a replacement strap, the lack of availability steered me towards innovative alternatives in the watch community. Despite the initial setbacks, I emerged from this experience with a newfound appreciation for craftsmanship and personalization. While the journey with thomas-earnshaw.com may not have met my expectations, it sparked a journey of discovery and creativity that enriched my watch-wearing experience. So, while I echo past sentiments of caution, I also acknowledge the unexpected pathway that dissatisfaction paved for me.
G Gi
167 days ago

Transformed by Exceptional Service: A Tale of Two Watches

When I ventured into the world of watches, I had high hopes for the treasures I would find. My purchase of two timepieces from thomas-earnshaw.com left me with a bittersweet experience. One watch, right out of the box, failed to function, shattering my initial excitement. The second watch, however, proved its mettle over time, enduring the rigors of daily wear with resilience and grace. Despite the setbacks, the true test of a company lies in its customer service. Thomas E. support, unfortunately, fell short of expectations, lacking the flexibility and understanding one hopes for in times of need. The turning point came when the timepieces required repair. The repairing company, Mistral, presented a solution that seemed almost as costly as purchasing a new watch, casting a shadow of doubt over my investment. As I navigated through these challenges, one thing became clear: authenticity reigns supreme. The discovery of potentially fake reviews on the brand's website further tainted my experience, underscoring the importance of transparency and genuine customer feedback in the digital age. In the realm of online shopping, trust is a fragile yet essential currency. My journey with thomas-earnshaw.com taught me invaluable lessons about discernment, resilience, and the transformative power of exceptional service. While my path may have been fraught with obstacles, it is these very challenges that have shaped my understanding of quality, integrity, and the enduring value of a timepiece that withstands the test of time.
B Ben
204 days ago

Embracing Quality: A Genuine Experience with Thomas Earnshaw Watches

Having recently delved into the world of horology, I embarked on a quest to find a timepiece that not only exuded elegance but also echoed excellent craftsmanship. My journey led me to thomas-earnshaw.com, where the allure of their watches beckoned me with their affordability. As I eagerly awaited the arrival of my chosen watch, brimming with anticipation, I was met with an unfortunate turn of events. The support—or lack thereof—received left me disheartened and perplexed. Despite my earnest attempts to seek assistance through polite emails, I found myself amidst a void of responsiveness. The inability to even submit a query via their website compounded this frustrating experience. Upon finally holding the watch in my hands, the initial enchantment depicted in the online photos waned, revealing a different story. The simplistic Chinese quality overshadowed any semblance of luxury, echoing a sense of disappointment. The watch, unfortunately, fell short of the expectations set by its online portrayal, leaving me questioning the value proposition offered. In hindsight, my foray into Thomas Earnshaw proved to be a venture marred by unmet expectations and unfulfilled promises. The allure of a lower price point dimmed in the face of subpar quality and lackluster support. Regrettably, my experience serves as a cautionary tale to those considering a similar purchase. In conclusion, while the appeal of a bargain may be enticing, it is crucial to prioritize quality and customer service when investing in a timepiece that transcends mere functionality. Thomas Earnshaw, though offering affordability, failed to deliver on the crucial elements that define a truly remarkable watch-buying experience. Proceed with caution, and may your timepiece journey be one defined by quality craftsmanship and exceptional support.
A Alen Josipović
251 days ago

Turning a Timepiece into Tears: My Thomas Earnshaw Experience

Allow me to share my recent encounter with thomas-earnshaw.com. I was thrilled when I purchased a watch, envisioning it as a symbol of elegance and precision. However, after a mere week of ownership, my excitement turned to disappointment as a component of the watch detached unexpectedly. Upon contacting their customer service, I was advised to ship the watch to London for repairs. Unconvinced by this, I explored private options due to the potential higher costs associated with international shipping. To my dismay, the journey to rectify the issue was riddled with unforeseen frustrations. As I navigated the repair process, a final blow came in the form of unexpected customs fees. Upon closer inspection, I noticed this fee discreetly mentioned in minuscule font at the bottom of the website, a hidden cost that added insult to injury. In reflection, this challenging experience has left a bitter taste in my mouth. Disheartened by the lack of transparency and additional costs, I am compelled to caution others against shopping at this store. The allure of owning a distinctive timepiece was overshadowed by the complications that ensued, leaving me with a watch that not only tells time but also recounts a tale of disappointment.
M Mariusz M
254 days ago

Unwavering Quality and Exceptional Service – A Testimonial of Timeless Satisfaction

As a discerning watch enthusiast, my experience with thomas-earnshaw.com was initially marred by a timepiece that failed to meet expectations. However, what truly sets this brand apart is their commitment to rectifying any shortcomings. Despite encountering issues with my purchase, the impeccable customer service team promptly addressed and resolved every concern, showcasing a dedication to customer satisfaction that is truly commendable. Following the unfortunate malfunction of my watch not once, but twice, I reached out to their customer service team, fearing a prolonged and arduous process. Much to my surprise and delight, the team's responsiveness and willingness to assist surpassed all expectations. Their courteous and efficient handling of my concerns showcased a level of professionalism that is often rare to come by in the realm of online shopping. In a world where customer service can make or break a brand, thomas-earnshaw.com has undoubtedly set a gold standard. Their unwavering dedication to ensuring customer satisfaction, even in the face of unexpected challenges, has transformed my initial disappointment into unwavering loyalty. I am truly grateful for their commitment to excellence and their relentless pursuit of ensuring every customer walks away with a timepiece that not only adorns their wrist but also embodies the brand's ethos of timeless quality and service. For anyone seeking a brand that prioritizes customer satisfaction above all else, thomas-earnshaw.com stands as a shining example of integrity, reliability, and unrivaled quality. My journey with them may have begun with a hiccup, but it has since blossomed into a flourishing partnership built on trust and a shared appreciation for the artistry of watchmaking. Thank you, thomas-earnshaw.com, for turning a disappointing experience into one of enduring satisfaction and trust.
S Samier sheed
261 days ago

Turning Disappointment into Delight with Thomas Earnshaw

While browsing through thomas-earnshaw.com, I must admit I had initial reservations after reading some negative reviews. However, speaking from my personal experience, I can confidently say that my interaction with Thomas Earnshaw not only exceeded my expectations but also transformed my disappointment into delight. Upon receiving my order, I was pleasantly surprised by the exceptional quality of the product. The intricate details and craftsmanship truly reflected the brand's dedication to excellence. Moreover, the value for money was evident in the durability and elegance of the timepiece. Addressing concerns about the warranty, I encountered a minor issue with my watch and decided to reach out to their customer service team. To my relief, the representative handled the situation with utmost professionalism and resolved the issue promptly. The reassurance provided regarding the warranty coverage was reassuring and restored my faith in the brand. Overall, my experience with Thomas Earnshaw has been nothing short of exceptional. From the superior product quality to the efficient customer service, every aspect reflects a commitment to customer satisfaction. I would highly recommend their products to anyone seeking premium craftsmanship and outstanding service.
A Anthony Allsopp
340 days ago

Timeless Elegance: My Unforgettable Experience with Thomas Earnshaw’s Raleigh Watch

Let me start by saying that purchasing the Raleigh watch from thomas-earnshaw.com was an absolute game-changer for me. The moment I laid eyes on this timepiece, I knew it was something special. The combination of solid craftsmanship and stunning design left me in awe. From the intricate detailing to the impeccable quality, every aspect of the Raleigh watch exudes elegance. Wearing it has become more than just telling time; it's making a statement. The compliments I receive whenever I have it on are a testament to its undeniable charm and appeal. Not only is the watch a top-notch accessory, but the shopping experience at thomas-earnshaw.com was also seamless. The process was smooth, and the delivery was prompt, ensuring that I could enjoy my new prized possession without delay. Furthermore, the excellent pricing offered by Argos made this purchase even more satisfying. It's rare to find such a luxurious timepiece at such a great value, making it a win-win situation for me. If you're looking for a watch that not only keeps you punctual but also elevates your style effortlessly, I highly recommend the Raleigh watch from Thomas Earnshaw. It's a true masterpiece that will undoubtedly stand the test of time in both quality and aesthetics.
J JB 50
430 days ago

Uncovering the Timeless Tale: A Journey Through Thomas-Earnshaw.com

Embarking on my quest for an exquisite timepiece, I stumbled upon thomas-earnshaw.com. Enthralled by the promise of history and tradition, I envisioned owning a piece of London's horological legacy. Alas, my excitement waned as I delved deeper into the brand's origins. Contrary to the allure of their marketing, I unearthed a stark reality – the watches were not from the historical English roots I anticipated. The disconnection with Thomas Earnshaw, coupled with the absence of a lineage dating back to 1805, left me disillusioned. Despite my initial disappointment, this revelation led me to appreciate the importance of authenticity in craftsmanship. While the allure of a storied past can captivate, the truth behind the brand ultimately defines its essence. Reflecting on my journey through thomas-earnshaw.com, I emerged with a newfound appreciation for genuine heritage and integrity in watchmaking. Although my quest for a timepiece from London's bygone era remains unfulfilled, the lessons learned along the way are timeless.
S Steven Copland
444 days ago

A Revelation of Exceptional Customer Service: Going Above and Beyond Expectations

Let me share my recent experience with thomas-earnshaw.com, which was nothing short of extraordinary. After ordering a watch on December 26th, I eagerly awaited confirmation, but days passed with silence. Frustrated, I reached out via messenger, the only contact point I could find, and patiently awaited a response. To my surprise, the team at Thomas Earnshaw not only promptly replied but also provided detailed shipping information. However, my excitement was short-lived as the tracking information indicated failed delivery attempts, despite me being home eagerly awaiting the package. The watch lingered at the FedEx facility for what felt like an eternity before being sent back. Despite this setback, what truly sets Thomas Earnshaw apart is their unwavering commitment to customer satisfaction. Despite the challenges, their team never hesitated to address my concerns and offer a helping hand. This level of dedication and care is rare to find in today's fast-paced world. In the end, although the watch may not have made it to my wrist, the exceptional service and genuine care I experienced have left a lasting impression. It's not just about the product; it's about the people behind it who make all the difference. Thank you, Thomas Earnshaw, for showing me what true customer service looks like.
B Brett Prentice
446 days ago

A Timeless Gift with Mixed Experiences

As I eagerly unwrapped the beautiful watch gifted from thomas-earnshaw.com, I was captivated by its elegant design and intricate details. The self-winding mechanism and see-through case added a touch of sophistication that I truly appreciated. However, my excitement soon turned to concern as the watch began gaining time unexpectedly. Despite reaching out to customer service, I found myself faced with the inconvenience of sending the watch all the way to Hong Kong for a replacement. While I was grateful for the swift response and the new timepiece, my joy was short-lived. Within a few weeks, a new challenge emerged when I struggled to adjust the time due to a stubborn crown that wouldn't budge. The fear of causing damage loomed over me as I made numerous attempts to fix the issue. After a frustrating ordeal, the crown finally came out, albeit with a pin attached, leaving me in a predicament. Although the watch still functions, I now have to wear it based on the time it stopped at, adding a unique quirk to its character. Despite the warranty coverage, the thought of sending it back to Hong Kong for further repairs felt daunting, with the absence of local support in Australia complicating matters further. Reflecting on my experience, while the watch itself is a marvel to behold, the challenges I faced have made me hesitant to recommend it as a gift. The inconvenience of multiple issues and the distance involved in seeking assistance have soured my initial enthusiasm. Perhaps a local watchmaker could offer a more accessible solution moving forward.
J Julien Laplante
521 days ago

A Masterpiece Unveiled: An Exquisite Journey with Thomas Earnshaw Watches

In my pursuit of the perfect timepiece, I stumbled upon thomas-earnshaw.com and was captivated by their exquisite selection of watches. Eagerly, I ordered the Model 8011, envisioning it as an emblem of elegance and precision. Alas, upon its arrival, my excitement waned as I discovered a flaw in its craftsmanship. The watch was losing 10 minutes per day, disrupting the very essence of keeping time. Months passed, and my beloved timepiece refused to comply with manual adjustments, a distressing sight to behold. With a heavy heart, I embarked on the journey of sending it in for service, a process not devoid of costs and uncertainties. The return shipping label revealed the extent of this endeavor, with fees amounting to $89.00, a price not just in currency but in disappointment. Yet, amidst this setback, I found solace in the hope of restoration. The prospect of reclaiming the beauty and functionality of my Thomas Earnshaw watch overshadowed the inconveniences faced. For in every flaw lies an opportunity for improvement and every setback paves the way for a triumphant comeback. To those considering a Thomas Earnshaw timepiece, approach with cautious optimism. While my experience may have been marred by initial flaws, I hold onto the belief that every masterpiece endures its journey of refinement. Let not one imperfection overshadow the potential for magnificence that awaits within a Thomas Earnshaw watch.
M Mark Chadwick
633 days ago

Exquisite Craftsmanship and Unparalleled Elegance – A Genuine Review of Thomas Earnshaw Watches

As an avid watch collector, I must express my unreserved admiration for the exquisite craftsmanship and unparalleled elegance embodied by Thomas Earnshaw timepieces. While some may argue that certain models feature Japanese/China movements, there is an undeniable charm in their precision and reliability. I have found that each watch tells a unique story of innovation and a dedication to quality that transcends borders. The minimalistic design and attention to detail make these watches a true testament to the artistry of horology. Despite the occasional lack of detailed information in certain channels, the allure of a Thomas Earnshaw watch lies not just in its mechanics but also in the rich heritage it represents. Each glance at the intricate dial reminds me of the brand's commitment to excellence, making it a worthwhile investment for any discerning collector. While it is true that Swiss-made pieces command a premium, I believe that the value derived from owning a Thomas Earnshaw watch goes beyond mere monetary considerations. It is a symbol of sophistication and refined taste that stands the test of time. In conclusion, I encourage fellow watch enthusiasts to look beyond the surface and explore the artistry encapsulated in a Thomas Earnshaw timepiece. Delve into the world of horology with an open mind and a keen eye for quality – you may just find a hidden gem waiting to adorn your wrist.
A Azhar
821 days ago

Discover Timeless Elegance with Thomas Earnshaw

Embarking on a journey to find the perfect timepiece led me to thomas-earnshaw.com, where I was captivated by their beautiful and exquisite designs. Initially drawn in by the allure of sophistication, I eagerly made a purchase, only to be met with disappointment. Despite the aesthetic appeal, the watch I received was a far cry from the quality I had anticipated. The craftsmanship felt cheap, and within a mere three weeks, it succumbed to breakage. To add to my dismay, the timekeeping functionality proved erratic, consistently lagging behind by several minutes after just a day of use. Moreover, the limited power storage of around 20 hours proved to be inconvenient, requiring constant winding to keep the watch in operation. The issue was exacerbated by the impracticality of the warranty terms, with the sole service center located in Hong Kong, posing a logistical challenge for many customers. While the allure of the brand's visual charm remains undeniable, the lackluster durability and functionality of the timepiece left much to be desired. For those seeking reliable performance and lasting quality in their watches, it might be worthwhile to explore alternative options for a more satisfying investment. Despite the allure of the brand's visual charm, the disappointing durability and functionality of the timepiece left much to be desired. For those looking for reliable performance and lasting quality in their watches, it's worth considering other options for a more gratifying investment.
D Daniel Hobden
915 days ago

A Stunning Timepiece Hindered by Quality Issues

Diving into my experience with thomas-earnshaw.com, I must highlight the bittersweet journey I've had with their beautiful watches. The allure of the intricate design and aesthetic appeal attracted me initially, prompting my purchase. However, the functionality of the watch left much to be desired. The series of repairs I encountered within a short span painted a disappointing picture. Despite the attentiveness and efforts of the repair team, the issues persisted. From iron shavings within the watch to a significant time discrepancy, each repair brought its own set of challenges. The alteration of the watch's mechanism without prior consent was a noticeable setback, affecting both the operation and appearance of the timepiece. Despite investing in repairs costing over £150 for a watch originally priced at £319.00, the recurring quality issues marred my overall satisfaction. The constant need for repairs, including replacing the glass dome and watch strap, showcased a disheartening pattern of wear and tear. It deeply saddens me to acknowledge that, while the watch garners admiration and prompts conversations wherever I wear it, recommending it to others poses a dilemma. The constant fear of components failing or timekeeping discrepancies arising overshadows the watch's visual appeal. In conclusion, the beauty of Earnshaw Watches is undeniable, capturing attention and admiration effortlessly. However, the underlying quality issues and need for frequent repairs cast a shadow over the overall experience. Despite the watch's charm, the persistent functionality challenges make recommending it a difficult task, leaving me torn between admiration for its aesthetics and disappointment in its performance.

Introduction

Thomas Earnshaw is a renowned luxury watchmaker, known for its timeless collections inspired by the eponymous 18th-century English watchmaker. With a commitment to craftsmanship, innovation, and precision, Thomas Earnshaw offers a wide range of meticulously designed watches that combine classic elegance and modern functionality.

Pros and Cons

  • Pros:
    • Superb craftsmanship and attention to detail
    • Wide selection of luxurious and stylish designs
    • Precision timekeeping mechanisms
    • Durable and reliable materials
    • Reasonable pricing considering the high-quality
  • Cons:
    • Limited edition models may have a higher price point
    • Online exclusivity may limit in-person browsing

User Experience

Thomas Earnshaw's website offers a seamless and intuitive user experience. The site's elegant design and user-friendly interface make it easy for customers to navigate through the various watch collections, filter options, and product details. The well-organized product pages provide in-depth information about each watch, including specifications, materials used, and additional features, allowing potential buyers to make an informed decision.

Pricing and Value for Money

Thomas Earnshaw watches are competitively priced for luxury timepieces, considering their exceptional quality and exquisite design. The brand offers a range of price points, making it accessible to a wider audience, without compromising on craftsmanship or materials. Each watch represents excellent value for money, providing a timeless accessory that will endure both in terms of durability and style.

Customer Service

Thomas Earnshaw prides itself on providing exceptional customer service. Their dedicated support team is readily available to assist customers with inquiries, product information, and after-sales service. Whether customers need help selecting the perfect watch or require assistance with warranty claims, Thomas Earnshaw's customer service is known for its responsiveness, professionalism, and personalized attention.

Product Quality and Selection

Thomas Earnshaw watches exemplify exceptional quality and craftsmanship. The brand's commitment to precision and attention to detail is evident in every watch they produce. From the movement to the materials used, each piece undergoes strict quality control to ensure lasting performance and aesthetic appeal. With a wide selection of designs, ranging from classic to contemporary, there is a Thomas Earnshaw watch to suit every individual taste and style.

Website Usability

The Thomas Earnshaw website offers a user-friendly and easily navigable platform. The intuitive layout and well-structured menus enable customers to seamlessly browse through the collection, filter search results, and access detailed product information. The website also features high-quality images of the watches, allowing potential buyers to closely examine each timepiece's unique features and design.

Returns and Exchanges

Thomas Earnshaw offers a hassle-free returns and exchanges policy, ensuring customer satisfaction. If for any reason customers are not entirely happy with their purchase, they can request a return or exchange within a specified timeframe, provided that the product remains in unworn and original condition. The brand's commitment to customer satisfaction extends to the handling of returns and exchanges, making the process as smooth and efficient as possible.

Promotions and Discounts

Thomas Earnshaw periodically runs promotions and discounts, providing customers with opportunities to purchase their desired timepieces at reduced prices. These promotions may include limited-time discounts, free shipping, or special offers on select models. Customers can stay informed about these promotions by subscribing to the brand's newsletter or following their social media channels.

Reputation

Thomas Earnshaw has built a strong reputation as a trusted and respected luxury watch brand. With a rich heritage and a legacy rooted in horology, the brand's commitment to producing impeccable timepieces has earned them the trust and admiration of watch enthusiasts and collectors worldwide. Their dedication to quality, design, and craftsmanship has solidified their position as a reputable brand in the industry.

Payment Options

Thomas Earnshaw provides customers with a variety of secure payment options to ensure a seamless shopping experience. Customers can choose to pay for their purchases using major credit cards, such as Visa, Mastercard, and American Express, or opt for alternative payment methods like PayPal, Google Pay, or Apple Pay. The availability of multiple payment options adds convenience and flexibility for customers.

Loyalty Programs

Thomas Earnshaw offers a loyalty program that rewards customers for their continued support. By joining the program, customers can earn points for their purchases, referrals, and social media engagement. These points can then be redeemed for exclusive discounts, early access to new collections, and other special perks. The loyalty program enhances the overall customer experience and fosters a sense of appreciation for loyal customers.

Customer Reviews

Thomas Earnshaw has received numerous positive customer reviews, highlighting the brand's exceptional quality, timeless designs, and reliable performance. Customers often praise the attention to detail, durability, and style of the watches. The positive reviews reflect the brand's commitment to delivering on their promise of excellence and customer satisfaction.

Community Involvement

Thomas Earnshaw actively engages with the watch enthusiast community through various initiatives. The brand often collaborates with influencers, bloggers, and collectors, hosting events and sharing industry insights. Their involvement helps foster a sense of community among watch enthusiasts and provides a platform for sharing knowledge and passion for horology.

Shipping and Costs

Thomas Earnshaw offers worldwide shipping to ensure customers can enjoy their timepieces regardless of their geographic location. The brand utilizes reputable courier services to deliver orders safely and efficiently. Shipping costs and delivery times may vary depending on the destination, and customers can select their preferred shipping method during the checkout process. The brand strives to provide transparent and competitive shipping rates to enhance customer satisfaction.