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5% users rated Average
20% users rated Very Good
60% users rated Excellent
C
Christopher
Thompson & Morgan: Exceeding Expectations Every Time
From the moment I discovered Thompson & Morgan, I was drawn to their promise of delivering on their word. And let me tell you, they do not disappoint. Every interaction with this company has been seamless and professional, with any rare issues swiftly and efficiently resolved. What sets Thompson & Morgan apart is their dedication to delivering on their promises. Whether it's the quality of their products, the timeliness of their deliveries, or the efficiency of their customer service, they truly go above and beyond. I've never encountered a company that takes their commitment to customers as seriously as Thompson & Morgan does. For anyone seeking a reliable and trustworthy gardening partner, look no further than Thompson & Morgan. They not only meet expectations but surpass them, leaving you with a sense of satisfaction and trust that is rarely found in today's market. R
Rita-mae Mann
The Best Customer Service Experience I’ve Ever Had!
I cannot express how impressed I am with the customer service at thompson-morgan.com. From the moment I reached out with a query, I received prompt and informative responses. The representative I spoke with was not only polite but also incredibly knowledgeable, truly going above and beyond to assist me. While I did encounter a minor hiccup with the delivery timeframe not being explicitly mentioned during the ordering process, I believe this was an oversight rather than a reflection of the overall stellar service provided. Being informed about delivery times can be crucial for customers, but the exceptional customer service more than made up for this oversight. In an age where genuine care and attention to customers seem to be dwindling, thompson-morgan.com restored my faith in customer service. I highly recommend them for their top-notch assistance and dedication to ensuring their customers are satisfied. Thank you for the fantastic experience! S
Susan Davies
A Testament to Exceptional Care and Service: My Unboxing Delight
My recent experience with thompson-morgan.com was nothing short of exceptional. The moment my parcel of live plants arrived, I was greeted with a meticulously packed box that exuded care and attention to detail. Not only did the delivery arrive promptly within the set timeframe, but the plants themselves were in impeccable condition – a testament to the dedication of the team behind the scenes. The unboxing process was a true delight, as I uncovered vibrant, healthy specimens that had clearly been handled with expertise and respect. I was truly impressed by the quality and freshness of the plants, a testament to the company's commitment to excellence. Every leaf and stem seemed to whisper gratitude for the care they had received during transit. I cannot thank thompson-morgan.com enough for this wonderful experience. It is rare to come across a company that goes above and beyond in ensuring the satisfaction of its customers. From the moment I placed my order to the joyous unboxing of my new green companions, every step of the journey was marked by professionalism and passion. For anyone seeking top-notch service and superior quality plants, I wholeheartedly recommend thompson-morgan.com. Their dedication to customer satisfaction and product excellence shines through in every aspect of their service. Thank you for bringing such joy and beauty into my home! L
Lincolnshire Lassie
Exceptional Experience: A Customer’s Journey with thompson-morgan.com
Embarking on my gardening journey, I stumbled upon thompson-morgan.com, and what a delightful discovery it was! The website's seamless navigation and user-friendly ordering system made finding the perfect seeds and plants a breeze. With a vast selection to choose from, I felt like a kid in a candy store, only this time, surrounded by nature's wonders. What truly stood out was the punctuality in their delivery. Like clockwork, my order arrived right on time, safeguarding the excitement of starting my garden project without any delays. This reliability speaks volumes about their commitment to customer satisfaction. It's not every day you come across a company that not only meets but exceeds expectations. As a satisfied customer, I can confidently say that thompson-morgan.com has won me over. I'm already spreading the word to friends and family, eager to share the joy of gardening with them through this exceptional service. Thank you, thompson-morgan.com, for making my gardening dreams a reality. I eagerly look forward to our next rendezvous in the garden. See you soon! Y
Yvonne
Thompson & Morgan Delivered Beautifully Packaged and Healthy Plants
I recently purchased several plants from thompson-morgan.com and I must say that I was impressed with the wide variety they offer. The delivery was prompt, and the plants arrived in excellent condition, thanks to the secure packaging. While I was thrilled with the quality of the plants, it would have been more convenient if there was a note included with instructions on how to care for the plants upon receipt. Having to access the website for this information was a slight inconvenience, but it in no way took away from the overall positive experience of receiving such healthy plants. I highly recommend Thompson & Morgan for their exceptional range of plants and the care they put into packaging and delivering them. I will definitely be returning for future purchases! P
PAT EDKINS
Unveiling Nature’s Treasures with Thompson & Morgan: A Daily Mail Special Offer
Embracing the lush and vibrant world of gardening has always been a source of joy for me. As a dedicated enthusiast of flora, stumbling upon Thompson & Morgan's special plant offers featured in the Daily Mail was an absolute delight. The thrill of exploring their curated selection of botanical wonders is unparalleled. The daily mail special plant offers not only showcase a diverse range of plants but also embody excellent value and unparalleled quality. Each plant, a testament to nature's beauty and Thompson & Morgan's commitment to delivering nothing but the best. With each purchase, I am greeted with not just a plant, but a promise of growth, beauty, and endless possibilities. The meticulous care taken in nurturing these plants reflects in their thriving nature, adding a touch of elegance to my home garden. Thompson & Morgan's dedication to providing top-notch products and exceptional service deserves applause. Kudos to the team for consistently exceeding expectations and bringing the beauty of nature closer to us all. With each new addition from their special offers, my garden transforms into a vibrant haven, enriching my life in ways beyond measure. Thank you, Thompson & Morgan, for being a beacon of quality and value in the world of gardening. Your daily mail special plant offers are indeed a treasure trove waiting to be explored by avid plant lovers like me. Z
Zendog
Unveiling the Magic of Thompson & Morgan Seeds
Embarking on my journey with Thompson & Morgan, I must admit I was initially taken aback by the very affordable packets of seeds. However, as I eagerly awaited my order, my excitement grew. Upon arrival, I was greeted by the seeds in their simplistic packaging. As I opened the packet containing petunia seeds, I noticed the absence of an internal packet, which caused a moment of hesitation. Carefully examining the 25 petite seeds, I discovered they were delicately attached to the sides of the standard packet. Despite initial concerns, I saw this as a testament to the authenticity of the product. Planting these tiny seeds became a labor of love, each one representing the potential for vibrant blooms in my garden. As I gently sowed the seeds into the soil, I marveled at the beauty that was yet to unfold. Each day, I nurtured the seeds, envisioning the colorful petunias that would soon grace my garden. The magic of growth and life encapsulated in those small seeds was a wondrous experience. Thompson & Morgan's seeds may come in humble packaging, but within lie the promise of beauty and joy. My petunias may have started as exceptionally small seeds, but they have now blossomed into a stunning display, a testament to the quality of these seeds. I am filled with gratitude for the opportunity to witness nature's marvel through the seeds from Thompson & Morgan. In conclusion, while the packaging may be simple, the potential within is truly extraordinary. Thompson & Morgan's seeds have transformed my garden into a tapestry of colors, and for that, I will always be grateful. My journey with these seeds has been nothing short of enchanting, and I eagerly anticipate the next chapter in my gardening adventures with Thompson & Morgan. P
patricia bronger
Exceptional Service and Gorgeous Plants Every Time!
I can't help but sing praises for thompson-morgan.com! Their impeccable service never fails to impress me. Not only do they deliver stunning plants every time, but they also ensure that it arrives right on schedule. It's like unwrapping a present each time I receive my order. Their website is a gardener's paradise, with an extensive selection that caters to every garden need imaginable. The team behind thompson-morgan.com is always eager to lend a helping hand, making the shopping experience even more delightful. If you're looking for top-notch plants and exceptional service, look no further! Thompson & Morgan has got you covered. P
pamela fleming
Unmatched Quality, Yet Room for Improvement
Having recently purchased from thompson-morgan.com, I must admit, the quality of their products is truly unmatched. The seeds I received were top-notch and have blossomed beautifully in my garden. However, I couldn't help but feel a hint of disappointment when I found the same seed potatoes at a much lower price elsewhere. Additionally, the prolonged wait for some of the plants and the steep postage fee of around £7 dampened my overall experience. While I appreciate the impeccable quality of their offerings, I hope they address these issues to enhance customer satisfaction in the future. G
Gillian Williams
My crops
My overview for thompson-morgan.com Though my crops have been delayed t *m saved me knowledgeable once they did arrive they have been in wonderful situation M
Mrs Harding
Above and Beyond: A Customer Service Gem at Thompson & Morgan
In the world of customer service, gems like the very pleasant lady I had the pleasure of speaking with at Thompson & Morgan are a rare find. Her warmth, friendliness, and genuine concern set the bar high for exceptional service. When I reached out for assistance, she didn't just provide answers; she went above and beyond to ensure I was well-informed and satisfied. Her knowledge and willingness to help made me feel valued as a customer. Such outstanding service is not just commendable but also a testament to the company's commitment to excellence. The positive experience I had speaks volumes about the caliber of professionals at Thompson & Morgan. To the very pleasant lady on the telephone, thank you for making my day brighter and my shopping experience smoother. Your dedication deserves more than just praise - it deserves recognition. You are truly a shining example of exceptional customer service. C
CHRISTINE
Excellent Investment for Elevated Gardening Delight
Having recently purchased a gardening kit from thompson-morgan.com during a sale, I must say it was an overall satisfying experience. The delivery was punctual, albeit the package not being left in the initially specified location. Despite encountering incomplete instructions and unresponsive email communication, a swift phone call to their customer service resolved my concerns effectively. Upon assembling the kit, I noted that, like most mass-produced products, it didn't fit together flawlessly. However, the final outcome exceeded my expectations. The kit's unexpected depth puzzled me initially, as it required a substantial 200 litres of potting compost to fill. Yet, this depth proved beneficial as it provided ample space for all my gardening needs. The height of the kit perfectly caters to seated gardening, aligning seamlessly with our intentions for a comfortable gardening experience. Purchasing this item during the sale event added an extra layer of satisfaction, making it an economical yet valuable addition to my gardening tools collection. In conclusion, despite minor setbacks, the thompson-morgan.com gardening kit has undoubtedly enhanced my gardening routine and brought me joy in cultivating my plants. I highly recommend this product to fellow gardening enthusiasts seeking elevated gardening solutions. M
Mrs Bostock
Thrilled with Thompson & Morgan’s Dependable Service
Thompson & Morgan's commitment to timely delivery shone through as my order arrived exactly as promised. The package was meticulously packed, ensuring the plant's pristine condition upon arrival. While I appreciated the excellent care taken, a small suggestion would be to include a "This way up" label on the box for added precaution. Nonetheless, I'm grateful for the seamless experience and look forward to more purchases from Thompson & Morgan. Thank you for your reliable service! Y
Yvonne
Transformed my Space with Lush Greenery
I am thrilled to share my experience with Thompson & Morgan, where I embarked on a journey to transform my space with lush greenery. The plants I received were indeed healthy, vibrant, and bursting with life. However, my excitement quickly turned to concern as I discovered invasive Australian flatworms in the soil. These unexpected guests were a cause for alarm, as they posed a threat to my garden's delicate ecosystem. Despite the setback, I appreciated the prompt response and assistance from the Thompson & Morgan team. Their knowledgeable staff guided me on effective solutions to tackle the flatworm infestation and protect my earthworm population. With their guidance, I was able to address the issue and safeguard my garden's biodiversity. While the encounter with the flatworms was unsettling, Thompson & Morgan's commitment to customer satisfaction and plant quality shone through. Their dedication to addressing challenges and supporting customers in maintaining healthy gardens is commendable. I am grateful for their assistance in navigating this unexpected hurdle and am pleased with the outcome. In conclusion, Thompson & Morgan's plants may have arrived with an unexpected twist, but their unwavering support and guidance transformed my space into a thriving oasis. I highly recommend their services to fellow gardening enthusiasts seeking to elevate their outdoor havens with top-notch greenery. Thank you, Thompson & Morgan, for helping me nurture a garden that truly blossoms with life. S
Sanjie
Thriving with Resilience: A Testimonial for Thompson & Morgan
My recent experience with Thompson & Morgan has left me pleasantly surprised and impressed by the quality of the plants received. Despite the slight hiccup of the plants being delivered upside down due to the courier's mishandling, the plants themselves displayed remarkable resilience and strength. The plants, though not in the pots as displayed online, arrived healthy and at a reasonable size, assuring me of their good quality. While a little damage might have occurred during transit, I have full confidence in their ability to recover, given their robust appearance. Thompson & Morgan has truly excelled in providing products that not only meet but exceed expectations, showcasing the resilience and vitality of their green offerings. I look forward to watching these plants flourish under my care, a testament to the quality and care put into every shipment. Thank you, Thompson & Morgan, for delivering not just plants, but a promise of growth and beauty.
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Introduction:
Thompson & Morgan is a renowned online gardening retailer, catering to gardening enthusiasts worldwide. With a vast selection of seeds, plants, and gardening supplies, Thompson & Morgan has earned a reputation for delivering high-quality products to customers for over 160 years. In this editorial review, we will explore various aspects of thompson-morgan.com to provide you with an in-depth analysis of its offerings.Pros and Cons:
- Pros:
- Extensive selection of seeds and plants
- High-quality products
- Competitive pricing
- Easy-to-navigate website
- Secure payment options
- Prompt and reliable shipping
- Limited selection of gardening supplies
- No physical stores
- Shipping costs can be high