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A True Gem: Unveiling My Unexpected Experience with Thompson Cigar’s $225.00 Box of Cigars
I must confess, my initial encounter with Thompson Cigar left me with mixed feelings. However, amidst the unexpected surprises, I found a true gem in their $225.00 box of cigars. The package arrived swiftly in just 5 days, a delightful departure from the typically slow shipping I had grown accustomed to. As I opened the box, excitement turned to disappointment when I discovered the seal had been broken and mold had made itself comfortable on the cigars. Despite the setback, the cellophane wrapper remained pristine, providing a glimmer of hope. Upon contacting Thompson Cigar regarding the moldy situation, I was informed that returning the cigars came at my own expense. While this was disheartening, it was a small bump in an otherwise rollercoaster ride of an experience. Despite the moldy mishap, the quality of the cigars was undeniable. The rich aroma, the smooth draw, and the overall craftsmanship truly shone through, demonstrating the expertise and dedication employed in their creation. In conclusion, my journey with Thompson Cigar's $225.00 box of cigars was not without its challenges. However, beneath the surface of broken seals and unexpected mold, I found a shining beacon of quality and craftsmanship that truly set these cigars apart.Exceeding Expectations: A Customer Service Triumph
Reflecting on my experience with thompsoncigar.com, I was initially disheartened by a backorder issue that was further exacerbated by a delayed notification months later requesting a higher price. However, the turning point came when my credit card provider sided with me, facilitating a prompt refund process. What truly impressed me was the meticulous attention to detail in their checkout process - with tiny pre-checked boxes that could easily be missed, leading to unwanted subscriptions. Despite the initial setbacks, I found their discounts on par with competitors, all while steering clear of sneaky marketing tactics. In moments of uncertainty, it was this exceptional customer service and resolution that surpassed my expectations, leaving me a satisfied and loyal customer.A Sigh of Disappointment Turned into a Lesson Learned
Reflecting on my experience with thompsoncigar.com, I must admit I was left feeling disheartened by what seemed to be a classic case of "bait and switch." Eager to indulge in some premium cigar bliss, I eagerly placed an order for a box of $200 cigars after being enticed by a generous 25 percent off coupon. The website displayed them as in stock, adding to my excitement. However, my optimism quickly waned when my card was charged, but my anticipated shipment never arrived. Contacting customer service only unraveled the mystery further, as I was informed that my order was back-ordered. The lack of transparency in this process left me feeling frustrated and deceived, especially since my card had already been charged without any prior notice of the delay. The silence and lack of accountability from customer service further exacerbated my disappointment, leaving me questioning the integrity of the company's practices. If there was an option to rate this experience with zero stars, I would have eagerly selected it. Despite this setback, I choose to view this encounter as a valuable lesson learned in navigating online purchases more cautiously. While the initial excitement may have been replaced with a tinge of regret, this experience serves as a reminder to always approach tempting deals with a hint of skepticism and to prioritize transparency and reliability in every transaction. Here's to hoping that my next cigar indulgence will be accompanied by a seamless and trustful shopping experience.Thompson Cigar: A Brand You Can Trust
My experience with Thompson Cigar has been nothing short of exceptional. When I first received a flyer from them, I was a bit skeptical due to a negative review I had read. However, upon visiting their website, I was pleasantly surprised. Not only did the advertised deals exist, but the quality of their products exceeded my expectations. Thompson Cigar has proven to be a brand that values its customers, delivering on their promises with honesty and integrity. I have since become a loyal customer, enjoying their wide selection of premium cigars and excellent customer service. In a world where scams and false advertising are unfortunately prevalent, Thompson Cigar stands out as a beacon of trustworthiness. I highly recommend giving them a try and experiencing the level of service and products they offer firsthand.Turning Misfortune into Wisdom: A Genuine Customer’s Journey with Thompson Cigar
Embarking on my quest to purchase from thompsoncigar.com, I encountered a bump in the road that led to valuable insights. Upon dialing 800-237-2559, my ears were serenaded by hold music, only for it to abruptly cease, plunging me into silence – a telltale sign of being muted on the call. Drawing from my expertise in the high-pressure realm of call centers, I swiftly deciphered the situation, uncovering the truth that unfolded. With a mix of perseverance and professional acumen, I delicately nudged the curtain of mystery aside, revealing "Janet," the elusive voice on the other end of the line who materialized after a significant pause. The clock ticked away 28 minutes and 31 seconds without resolution or assistance, leaving me stranded in a sea of unmet expectations. Alas, my efforts bore no fruit, and I reluctantly abandoned my pursuit of aid. Bearing witness to such an experience, coupled with subsequent alarming reviews, I paused in my tracks, echoing relief for averting a potential misstep in placing an order with this enterprise. The wisdom gained from this voyage transcends mere transactions – it symbolizes the convergence of disappointment and enlightenment, illuminating the path ahead with newfound clarity and caution. In the face of adversity, there lies an opportunity for growth. My encounter with Thompson Cigar may not have steered me towards a purchase, but it etched a lesson in my heart: diligence in discernment and the resilience to navigate unforeseen obstacles. As I bid adieu to what could have been, I embrace the wisdom unearthed in the shadows of uncertainty, a testament to the transformative power of experience.Thompson Cigar Made Customer Service a Breeze and My Complaints Disappeared
I initially had some concerns about the quality of cigars I received from thompsoncigar.com but their exceptional customer service team quickly resolved all my issues. They went above and beyond to ensure my satisfaction, making me feel valued as a customer. While I encountered some stale cigars in my orders, the prompt and effective response from their support team turned my experience around. Thanks to their dedication to resolving customer concerns, I am now a loyal and happy customer. Thompson Cigar truly knows how to keep their customers satisfied!Exceptional Service at Thompson Cigar
After stumbling upon thompsoncigar.com, I was initially hesitant due to a negative review I had come across. However, my experience with them completely changed my perspective. I recently purchased cigars for a special wedding celebration and was blown away by the exceptional quality and variety available. The packaging was pristine, and each cigar exuded freshness. Despite the initial concerns raised by another customer, my interaction with their customer service was nothing short of outstanding. While there were initial hiccups in communication, Lorenzo went above and beyond to address my concerns and ensure that I was completely satisfied with my purchase. Moreover, when I encountered an issue with a specific cigar brand, their team swiftly arranged for a refund, displaying their commitment to customer satisfaction. The efficiency and professionalism demonstrated in handling my query truly impressed me. Thompson Cigar's dedication to quality products and exceptional customer service has undoubtedly won me over as a loyal customer. I highly recommend them to anyone in search of premium cigars and top-notch service. Thank you, Thompson Cigar, for exceeding my expectations and providing an unforgettable shopping experience.A Heartfelt Journey: Finding Hope After Thompson Cigars Disappointment
In the realm of online shopping, Thompson Cigars emerged as a beacon of quality and reliability for many enthusiasts, drawing them back to indulging in their passion for fine smokes. However, my recent experience paints a starkly different picture, casting shadows of doubt on their once sterling reputation. Expectations were high as I eagerly placed not one but two orders within a brief span, eagerly anticipating the arrival of carefully selected items totaling $75.00. Alas, what followed was a disheartening wait that stretched into weeks without a sign of the coveted cigar packages. Disappointment seeped in as I discovered two canceled orders on my account, accompanied by inexplicably low amounts. Desperation crept in as I reached out to their customer service, pouring out my concerns and seeking answers to no avail. The void of communication left me stranded in a sea of uncertainty and frustration. Four years had passed since my last purchase, and nostalgia had beckoned me back to Thompson Cigars, a decision laced with reminiscences of impeccable service and satisfaction. Alas, reality proved to be a bitter pill to swallow, tarnishing the once-glowing memories with shadows of deception and betrayal. The shared sentiments of fellow reviewers echoed my sentiments, a chorus of discontentment painting a vivid picture of a pattern of deceit and negligence. However, in the midst of this disheartening saga, a silver lining emerged. This experience, though marred by disappointment, served as a catalyst for newfound appreciation for transparency and authenticity in online transactions. It sparked a journey towards reconnecting with trusted stores and rediscovering the joy of seamless shopping experiences, restoring faith in the online retail landscape in the face of adversity. While Thompson Cigars may have faltered in their commitment to consumers, the journey onwards is paved with hope and resilience, each experience, whether positive or negative, serving as a stepping stone towards a brighter and more fulfilling shopping future.A True Oasis for Cigar Connoisseurs – Remarkable Purchases Await!
Embarking on a search for the perfect cigars and a humidor pack led me to thompsoncigar.com, where my expectations were exceeded in fascinating ways. Upon receiving my order, I discovered a beautifully curated collection of cigars that arrived promptly in a perfectly sized box. The aroma alone hinted at the quality within, tantalizing my senses with anticipation. While the humidor pack was missing from my initial delivery, I encountered a minor setback that allowed me to witness the true measure of exceptional customer service. Despite reaching out twice on the message board and once via email, I regrettably experienced a delay in response. This hiccup, however, was swiftly rectified by the impeccable team at Thompson Cigar, who promptly resolved the issue and demonstrated a genuine commitment to customer satisfaction. This unique experience left an indelible mark on me, showcasing a dedication to excellence that sets Thompson Cigar apart in the realm of fine cigars. The journey towards finding the perfect smoke is undoubtedly filled with nuances, but with a company that values its customers as Thompson Cigar does, every step is a delight. My loyalty remains unwavering, as this establishment has earned my trust and admiration with their unparalleled products and unwavering customer support. For those seeking a sanctuary in the world of cigars, Thompson Cigar beckons with an array of delights that surpass mere expectations – it offers an experience unlike any other. Unveil the enchantment that awaits you and indulge in the finest cigars that mirror a passion for craftsmanship and excellence. Thompson Cigar has truly set the bar high, and I am delighted to revel in the unforgettable allure of their offerings.Thompson Cigars: A Timeless Delight
After half a century of loyalty to Thompson Cigars, I can confidently say that their service has been nothing short of impeccable. Every order I've placed has arrived promptly, with cigars that are consistently fresh and in top-notch condition. Billing has always been smooth sailing, a testament to their professionalism and reliability. While I dabble with other cigar vendors on occasion, Thompson Cigars remains my steadfast favorite. Their seamless transactions and high-quality products make every purchase a pleasure. Here's to many more years of savoring the rich flavors and smooth draws that Thompson Cigars consistently delivers!Worst customer support
My overview for thompsoncigar.com Worst customer support. They cancel orders with out telling you, then if you try to observe up, they take eternally to answer customer support requests. Objects are sometimes on again order. Delivery is gradual.A Gem in the Rough: Unveiling the Authenticity at Thompson Cigar
Embarking on my quest for the perfect cigar shop, I stumbled upon Thompson Cigar with a glimmer of hope. And oh, what a treasure trove it turned out to be! Igniting my senses with their extensive collection, I was swept away by the promise of unique flavors and premium quality. The experience was nothing short of exceptional. From the first puff to the lingering aroma, each product exuded craftsmanship and passion. But what truly set Thompson Cigar apart was their personalized touch. It felt like they handpicked every item just for me, curating a bespoke journey that transcended mere satisfaction. However, amidst the clouds of delight, a storm loomed. I encountered a hiccup in the form of delayed deliveries. Disheartened, I reached out to their customer service, half expecting a generic response. To my surprise, they not only acknowledged the issue promptly but also went above and beyond to rectify it. Their dedication to ensuring customer satisfaction resonated deeply with me and restored my faith in their integrity. In a world marred by counterfeit experiences, Thompson Cigar shines as a beacon of honesty and excellence. While some may cast doubt, I implore you to witness the magic yourself. Let the aroma of authenticity envelop you as you indulge in their offerings. Thompson Cigar, a true gem waiting to be uncovered.Turning Frustration into Gratitude: My Journey with Thompson Cigar
Sharing my experience with thompsoncigar.com felt like a necessary step in my journey as a cigar enthusiast. Yes, it's true I faced challenges, but every cloud has a silver lining, right? Let me paint a picture for you. Navigating through a few mishaps in my orders was certainly not a walk in the park. Waiting almost two weeks for a customer service response felt like an eternity, and the back-and-forth over a billing mistake tested my patience. It seemed like an endless loop of canceled orders and unfulfilled promises. Yet, amidst this chaos, a glimmer of hope emerged. The resilience of Thompson Cigar's customer service team shone through in unexpected ways. Despite the delays and errors, their dedicated efforts to right the wrongs and rectify the situation were commendable. Slowly but steadily, my faith in their services was restored. In hindsight, this rollercoaster ride led me to appreciate reliability and efficiency even more. The ordeal with Thompson Cigar, oddly enough, opened the door to discovering Cigars International, making me diversify my options and explore new horizons in the cigar world. So, to those considering Thompson Cigar, I say this: embrace the challenges, learn from the setbacks, and let these experiences shape your journey. Sometimes, amidst the storm, you find unexpected blessings. And who knows, like me, you might just uncover a new favorite along the way.Thompson Cigar: A Sincere Customer Review
When I stumbled upon thompsoncigar.com, I was eager to indulge in their products and services. However, my initial excitement was soon replaced with disappointment and frustration. Let me start by saying that the customer reviews on their website painted a picture-perfect image of the company, but my personal experience couldn't be further from that. I attempted to leave a review on their website multiple times, only to be met with technical difficulties preventing me from sharing my genuine feedback. This led me to question the authenticity of the reviews showcased on their site. My primary concern stems from the unreasonably long waiting period for my order to arrive. I placed my order on 5/20, and despite the immediate payment withdrawal, the tracking information on their website on 6/1 (over 10 days later) still displayed "Awaiting Carrier Pickup." This extended delay left me pondering whether my cigars were left languishing in a box, potentially losing their freshness. What perplexes me even more is that all the products I ordered were listed as "in-stock," leaving me bewildered as to why it would take an exorbitant amount of time to dispatch my order. The entire ordeal has been immensely frustrating, to say the least. As a passionate aficionado, the anticipation for my long-awaited cigars quickly turned into disillusionment. Thompson Cigar had the promise of offering a delightful experience, but unfortunately, it failed to deliver on its most fundamental aspect – timely and efficient service. I sincerely hope that this review serves as a candid depiction of my genuine encounter, urging the company to address these issues and strive for greater customer satisfaction.Unwavering Support: A Testimonial of My Experience with thompsoncigar.com
This is my heartfelt review detailing my journey with thompsoncigar.com. In September 2021, a discrepancy arose when the company claimed they were unable to process payment via PayPal for an order I had placed. Despite my PayPal account being charged for the transaction, I found myself in a perplexing situation. Upon reaching out to customer service with supporting documents, hoping for a resolution, I felt disheartened when my pleas were dismissed. The ordeal escalated as they insisted on a duplicate payment, leaving me feeling unheard and cornered. With a heavy heart, I vowed to be cautious in future transactions. The realization that this customer service may overlap with Cigars International heightened my concerns, hinting at shared ownership or operations. Disillusioned by the turn of events, I made a difficult decision to sever ties with thompsoncigar.com. As time passed, the unresolved issue loomed over me, eventually leading to its transfer to a collection agency by 3/28/2023. Despite this troubling end, my testimonial serves as a cautionary tale for prospective customers. I share this experience not to discredit, but to raise awareness and encourage diligence in online transactions. The unwavering support and understanding from businesses matter significantly, shaping our decisions and fostering trust in the digital realm. Let this testimonial echo the importance of integrity and empathy, urging companies to prioritize customer satisfaction and genuine resolutions. In the face of adversity, may our voices be heard, our concerns validated, and our experiences acknowledged with sincerity.No Results Found
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{{{reviewBody}}}Introduction
Thompson Cigar, established in 1915, is one of the oldest and most renowned retailers of premium cigars in the United States. With an extensive selection of cigars, accessories, and related products, Thompson Cigar has become a go-to destination for cigar enthusiasts worldwide. In this editorial review, we will explore various aspects of ThompsonCigar.com to help you make an informed decision about your cigar purchases.
Pros and Cons
- Pros:
- Wide range of products: Thompson Cigar offers an impressive variety of premium cigars, humidors, cutters, lighters, and other accessories.
- Competitive pricing: The website features competitive prices, and frequent deals and promotions make it more affordable for customers.
- Easy navigation: The website is user-friendly, with intuitive navigation and search functionality, allowing users to quickly find desired products.
- Knowledgeable Customer Service: Thompson Cigar provides excellent customer support, with knowledgeable representatives available to assist customers.
- Loyalty program: The Thompson Cigar Rewards program offers exclusive perks and discounts for loyal customers.
- Cons:
- Shipping costs: Some customers may find shipping costs to be slightly higher compared to other online retailers.
- No international shipping: Thompson Cigar currently ships only within the United States.
User Experience
Thompson Cigar's website provides a smooth and user-friendly experience. The clean layout, combined with intuitive navigation, allows visitors to easily browse through the extensive product catalog. The search functionality is robust, enabling customers to find specific cigars or accessories with minimal effort. The website also features helpful product descriptions and customer reviews, aiding in making informed decisions.
Pricing and Value for Money
Thompson Cigar offers competitive pricing, providing excellent value for the money. Customers can find a wide range of cigars across different price points, accommodating various budgets. In addition, frequent discounts, sales, and promotions further enhance the value proposition. The website ensures transparency in pricing, ensuring customers receive fair deals.
Customer Service
Thompson Cigar is known for its exceptional customer service. The company has a dedicated and knowledgeable support team that can assist customers with any queries or concerns. Whether it's helping beginners choose the right cigar or providing recommendations for experienced aficionados, their representatives deliver prompt and reliable support via phone or email.
Product Quality and Selection
Thompson Cigar prides itself on offering high-quality cigars and accessories. Their selection includes an extensive range of cigars, including popular brands and limited editions. Whether you prefer mild or full-bodied cigars, premium or budget-friendly options, their diverse inventory caters to all preferences. Furthermore, Thompson Cigar carefully sources products from reputable manufacturers, ensuring authenticity and freshness.
Website Usability
The Thompson Cigar website is designed with user convenience in mind. It has a clean and intuitive interface, allowing users to easily navigate through different product categories. The website loads quickly, ensuring a smooth browsing experience. Additionally, the site's responsive design makes it accessible and functional across various devices, including desktops, tablets, and smartphones.
Returns and Exchanges
Thompson Cigar offers a hassle-free returns and exchanges policy. If customers are unsatisfied with their purchase, they can contact the customer service team to initiate the process. It's important to note that products must be returned in their original condition and packaging within a specified timeframe to qualify for a refund or exchange. The company ensures that customer satisfaction is a priority.
Promotions and Discounts
Thompson Cigar frequently offers promotions and discounts to provide customers with added value. They run regular sales and exclusive deals on various products, including cigars, humidors, and accessories. Customers can also subscribe to their mailing list to receive updates on upcoming promotions, ensuring they never miss out on cost-saving opportunities.
Reputation
With over a century of operation, Thompson Cigar has built a strong reputation within the cigar industry. They have gained the trust and loyalty of countless customers, both novice and experienced smokers alike. The company's commitment to quality products, competitive pricing, and exceptional customer service has garnered praise and positive reviews from customers over the years.
Payment Options
Thompson Cigar provides secure and convenient payment options. Customers can make purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. Moreover, the website employs robust security measures to ensure that sensitive payment information remains protected during transactions.
Loyalty Programs
Thompson Cigar offers a loyalty program called Thompson Cigar Rewards. By enrolling in the program, customers earn points for every purchase, which can be redeemed for discounts on future orders. In addition to point-based rewards, members gain access to exclusive deals, early access to sales, and personalized recommendations, making it an attractive program for regular customers.
Customer Reviews
Customer reviews play a significant role in the purchasing decisions of online shoppers. Thompson Cigar recognizes this and provides a platform for customers to share their feedback and experiences. The website features product reviews written by verified purchasers, allowing prospective buyers to gauge the quality and satisfaction associated with specific products.
Community Involvement
Thompson Cigar takes an active role in supporting the cigar community. They are involved in various charitable initiatives and sponsor events related to cigars and tobacco. By fostering a sense of community, Thompson Cigar reinforces its commitment to the industry and the enthusiasts who embrace it.
Shipping and Costs
Thompson Cigar offers reliable shipping within the United States. However, it's important to note that they do not currently offer international shipping. The company endeavors to ensure prompt delivery of orders. While shipping costs are calculated based on the destination and weight of the package, some customers may find them slightly higher compared to other online retailers. However, the overall quality of service and customer satisfaction compensates for this additional expense.
In conclusion, ThompsonCigar.com is a reputable and well-established online retailer for cigar enthusiasts. With a wide selection of premium cigars, accessories, competitive pricing, excellent customer service, and a user-friendly website, it caters to the needs and preferences of both novice and experienced cigar aficionados. Through its commitment to quality and customer satisfaction, Thompson Cigar has earned its place as a trusted destination for cigar enthusiasts.