Thompsoncigar User Reviews

Introduction

Thompson Cigar is one of the oldest and most respected names in the cigar industry. Established in 1915, the company has been selling premium cigars and accessories for over 100 years. With its online store, thompsoncigar.com, the company offers customers a wide selection of high-quality cigars from top brands, as well as all the necessary accessories for the perfect smoke.

Pros and Cons

Pros:

• Wide selection of cigars and accessories
• Competitive prices
• Fast shipping
• Easy to navigate website
• Excellent customer service

Cons:

• Some complaints about quality control
• No free shipping available

User Experience

Thompsoncigar.com offers a user-friendly website that is easy to navigate. The layout is clean and straightforward, and the search function is efficient. The shopping experience is seamless, with clear product descriptions, prices, and images. The checkout process is quick and easy, with multiple payment options available.

Pricing and Value for Money

Thompson Cigar offers competitive prices for its premium cigars and accessories. They also offer frequent promotions and discounts, providing customers with further value for their money. While shipping costs are not included in the product prices, they offer fast and reliable shipping options at reasonable rates.

Alternatives

Some of the main alternatives to thompsoncigar.com include JR Cigar, Cigars International, and Famous Smoke Shop. While each of these retailers offers a similar selection of cigars and accessories, Thompson Cigar stands out for its competitive pricing and high-quality customer service.

Customer Service

Thompson Cigar is known for its excellent customer service. Their customer service team is available six days a week, and they respond to inquiries promptly. Customers can contact them via phone, email, or live chat for any questions or concerns.

Product Quality and Selection

Thompson Cigar offers a wide selection of high-quality cigars from the top brands in the industry. Customers can choose from a variety of sizes, blends, and flavors to suit their taste. They also offer a range of accessories, including humidors, lighters, and cutters.

Website Usability

The thompsoncigar.com website is easy to use, with a simple and clean design. Navigation is straightforward, and customers can easily find the products they are looking for using the search function or by browsing through the different categories.

Returns and Exchanges

Thompson Cigar offers a satisfaction guarantee, allowing customers to return or exchange products within 30 days of purchase. Products must be in their original packaging and in new, unused condition. Shipping costs are the responsibility of the customer, and returns are processed promptly.

Promotions and Discounts

Thompson Cigar offers frequent promotions and discounts throughout the year. Customers can take advantage of special deals on certain products, as well as free gifts with purchase. They also offer a rewards program, allowing customers to earn points for each purchase that can be redeemed for future discounts.

Reputation

With over a century of experience in the cigar industry, Thompson Cigar has established a reputation for quality and reliability. They are known for their competitive pricing and excellent customer service, which has helped them build a loyal customer base over the years.

Payment Options

Thompson Cigar accepts multiple payment options, including Visa, Mastercard, Discover, and American Express. They also offer PayPal as a secure payment option.

Loyalty Programs

Thompson Cigar offers a rewards program, where customers can earn points for each purchase that can be redeemed for discounts on future purchases. They also offer exclusive discounts and promotions to members of their email list.

Customer Reviews

Thompson Cigar has received positive reviews from customers, praising their selection, pricing, and customer service. Some customers have noted issues with quality control, but these seem to be rare occurrences.

Community Involvement

Thompson Cigar is involved in various community events and sponsorships, including Cigar Rights of America and the Cigar Association of America. They also have a blog section on their website where they share cigar news and reviews.

Shipping and Costs

Thompson Cigar offers fast and reliable shipping options, with delivery times of 3-5 business days. Shipping costs vary depending on the order value and delivery location. While they do not offer free shipping, their rates are reasonable and competitive with other retailers in the industry.

Conclusion

Overall, Thompson Cigar is a reliable and trustworthy online retailer for premium cigars and accessories. With competitive pricing, a wide selection of high-quality products, and excellent customer service, they have established themselves as one of the top retailers in the industry. While there are some minor drawbacks, such as no free shipping and occasional quality control issues, they are far outweighed by the positives.