Users Voice for Thrivemarket

25% users rated Terrible
6% users rated Poor
2% users rated Average
2% users rated Very Good
65% users rated Excellent
Pie Chart Review Representation for Thrivemarket
Thrivemarket Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Feb 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 5 4 4.2 4.5 2
Dec 2022 2.8 2.2 5 5 5 5
Jan 2023 5 5 2.6 3.6 4.1 5
Feb 2023 4.2 1.3 5 5 5 1.8
Mar 2023 3.9 1.2 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Thrivemarket Review by

Introduction

Thrive Market is an online retailer that offers healthy, organic, non-GMO, and sustainable products at discounted prices. Their mission is to make healthy living accessible and affordable to everyone. They have a wide range of products, including food, beauty, home, pet, and baby products. Thrive Market is a membership-based store, and members can save up to 50% off retail prices.

Pros and Cons

Pros:
  • Offers healthy, organic, non-GMO, and sustainable products
  • Discounted prices
  • Wide range of products
  • Membership-based store
  • Members can save up to 50% off retail prices
Cons:
  • Membership fee required
  • Limited selection of some products
  • Occasional out of stock items

User Experience

Thrive Market has a user-friendly website that is easy to navigate. They have a search bar that allows users to find products easily. The website also has detailed product descriptions, nutritional information, and reviews from other customers. Their website is mobile-friendly, and they have an app that is available for download on the App Store and Google Play.

Pricing and Value for Money

Thrive Market offers competitive prices, and their membership fee is affordable. Members can save up to 50% off retail prices, which makes it a great value for money. They also offer free shipping for orders over $49.

Alternatives

Some alternatives to Thrive Market include Whole Foods, Sprouts, and Trader Joe's. However, Thrive Market offers a unique benefit of being an online retailer, which allows for convenient shopping from the comfort of your own home.

Customer Service

Thrive Market has a great customer service team that is available via phone, chat, or email. They are responsive and helpful, and they offer a 30-day return policy for products that do not meet customers' satisfaction.

Product Quality and Selection

Thrive Market offers a wide range of high-quality products, including organic, non-GMO, and sustainable products. They have strict product standards and only sell products that meet their standards. They also have a selection of exclusive brands that are not available in other retailers.

Website Usability

Thrive Market's website is easy to navigate, and they have a search bar that allows users to find products easily. They also have detailed product descriptions, nutritional information, and reviews from other customers. The website is mobile-friendly, and they have an app that is available for download on the App Store and Google Play.

Returns and Exchanges

Thrive Market offers a 30-day return policy for products that do not meet customers' satisfaction. They will refund the purchase price, and the customer will be responsible for the shipping costs unless the product was defective or damaged.

Promotions and Discounts

Thrive Market offers various promotions and discounts to its members, including daily deals, free gifts, and exclusive offers. They also offer a referral program, where members can earn $25 in credit for every referral.

Reputation

Thrive Market has a good reputation for offering high-quality products at discounted prices. They have been featured in Forbes, The New York Times, and The Wall Street Journal, among others. They have also received positive reviews from customers.

Payment Options

Thrive Market accepts all major credit cards, PayPal, and Apple Pay as payment options.

Loyalty Programs

Thrive Market offers a referral program, where members can earn $25 in credit for every referral. They also offer a Thrive Gives program, where they donate a free membership to a family in need for every new paid membership.

Customer Reviews

Thrive Market has many positive customer reviews on their website and other review sites such as Trustpilot, Yelp, and Google.

Community Involvement

Thrive Market has a Thrive Gives program, where they donate a free membership to a family in need for every new paid membership. They also partner with non-profit organizations to help improve access to healthy food in underserved communities.

Shipping and Costs

Thrive Market offers free shipping for orders over $49. For orders under $49, they charge a flat rate of $5.95 for shipping. They ship to all U.S. states, including Hawaii and Alaska. They also offer international shipping to certain countries for an additional fee.

Thrivemarket Recent User Reviews

User Rating

5 stars

123

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Reviewer Name: william flynn

Review Submission Date: 2023-02-03

Review Title: Great customer service
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Review Description: Just started with thrive market.....good prices great customer service

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Reviewer Name: Dee

Review Submission Date: 2023-02-03

Review Title: Great products and Outstanding Customer Service
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Review Description: The delivery was made on time. The products are priced much better than regular grocery stores and they have a large selection of paleo and gluten free items.

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Reviewer Name: M Raymond

Review Submission Date: 2023-02-02

Review Title: Great choice for those wanting home delivery, huge selection, and great deals!
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Review Description: My chat with a Thrive representative (Doriz) went very smoothly, addressed my concerns, and offered information re my future decision to continue with Thrive. I appreciated her efforts & understanding!Michelle

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Reviewer Name: AgronoxDT

Review Submission Date: 2023-01-29

Review Title: Greed in nice packaging.
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Review Description: Overpriced. Membership fee for price matching slightly less overpriced products. Parasitic and unacceptable. Go to your local co-ops and farmers market instead of feeding this greedy corporate entity posing as progress.

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Reviewer Name: Cindy Griffin

Review Submission Date: 2023-01-28

Review Title: Excellent customer service and quality of items
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Review Description: Excellent customer service. Try to make things right when a good item was opened; not only made it right went beyond the call of duty to make me happy. I’ve never been disappointed in quality of food from Thrive Market. It always tastes amazing and a bargain for most of it. I love being able to care for my body all in once place whether it’s food nourishment or skin care, it’s all in one place. And now with the pet food, my kitty will be able to enjoy from the same place as his mom ?.

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Reviewer Name: SM McElduff

Review Submission Date: 2023-01-27

Review Title: Your having "auto renew charge of…
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Review Description: Your having "auto renew charge of $59.95" enabled without explicitly asking people if they are willing to be charged that much $$, which is a lot is terrible. My wife very computer illiterate and vulnerable to such scams. Thankfully, Discover alerted me this was happening. I am thinking good reviews here were made by people with vested interest in allowing company to continue making unauthorized charges, somebody is making (uh, taking) money.

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Reviewer Name: N B

Review Submission Date: 2023-01-26

Review Title: I appreciate the efforts to make it as…
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Review Description: I appreciate the efforts to make it as easy as possible for the shopper and I the customer service was great and everything shipped fast and the free gifts are very fun

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Reviewer Name: Deni Kurtz

Review Submission Date: 2023-01-25

Review Title: Thrive Market is the Best!
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Review Description: Thrive Market is my favorite online website. The membership is awesome and the prices and selection of products can’t be beat. Julianna in customer service will go the extra mile in helping you with any concerns or questions. Thank you so much!

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Reviewer Name: Michele VanderLaan

Review Submission Date: 2023-01-25

Review Title: My auto-ship was being scheduled right…
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Review Description: My auto-ship was being scheduled right after I placed an order with those items and I contact them they canceled and refunded immediately.

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Reviewer Name: Mallory M

Review Submission Date: 2023-01-24

Review Title: You know a company is predatory when…
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Review Description: You know a company is predatory when they make you speak with an agent in order to cancel your membership. There is zero way to do this through the account details, chat bot, etc. You must speak to an agent. Currently, I am waiting in a long queue with 6 people ahead of me to speak to someone. They make this complicated on purpose - which tells you everything you need to know!