Users Voice for Ticketsmarter
3% users rated Poor
3% users rated Average
3% users rated Very Good
21% users rated Excellent
Rate Ticketsmarter Coupons Store
| Nov 2022 | 5 | 3 | 4.2 | 1 | 5 | 4.2 |
|---|---|---|---|---|---|---|
| Dec 2022 | 3.2 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 5 | 3.6 | 4.9 | 2 | 3.3 |
| Feb 2023 | 3.9 | 1.8 | 5 | 3 | 1 | 5 |
| Mar 2023 | 3.7 | 5 | 5 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
ticketsmarter.com
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mahabis.com
boomf.com
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Detailed Ticketsmarter Review by Tanya Djavadzadeh
Introduction
In today's world, ticket buying has become a hassle-free process, thanks to online ticket vendors like TicketSmarter. Founded in 2017, TicketSmarter is a safe, reliable, and convenient platform for buying and selling event tickets. Whether you're looking for tickets to a concert, sports event, or theatre show, TicketSmarter provides an easy way to purchase tickets without the risk of handling fraudulent tickets.Pros and Cons
Pros: • Wide selection of tickets for various events. • Easy to navigate website, making it easy to find the perfect ticket. • Competitive pricing, ensuring value for money. • Robust and reliable payment options that protect both buyers and sellers. Cons: • Limited shipping options. • No mobile app yet.User Experience
TicketSmarter provides a seamless user experience with a clean, user-friendly interface that makes it easy to browse and purchase tickets. The website is comprehensively designed, and it's easy to search for events by date, type, or location. The site is optimized to ensure maximum efficiency and a delightful user experience, making it easy for buyers to purchase tickets and for sellers to list their tickets and manage their account.Pricing and Value for Money
TicketSmarter offers competitive pricing compared to other leading online ticket vendors, ensuring buyers get real value for their money. The site is transparent about the cost of tickets and provides detailed information on additional costs such as shipping fees and service charges upfront, helping customers make informed decisions.Alternatives
Although TicketSmarter is among the best online ticket vendors, there are few alternatives such as StubHub, Vivid Seats, and SeatGeek.Product Quality and Selection
TicketSmarter provides a selection of high-quality tickets, ensuring that customers get legitimate tickets to their desired events. The site has a vast inventory of tickets, making it easy for buyers to find tickets to popular events.Website Usability
TicketSmarter has a well-designed website that is easy to navigate. It's straightforward to search for an event or browse by category, date, or location. The site's extensive filter options make it easy to find the ticket that matches your preferences.Returns and Exchanges
TicketSmarter has a 100% satisfaction guarantee, ensuring that customers get what they paid for. The site has a simple and easy process for returning or exchanging tickets, and their customer service team is always on hand to help.Promotions and Discounts
TicketSmarter often runs promotions and discounts for their customers throughout the year. The site has a rewards program that allows loyal customers to earn points that can be used to redeem exclusive discounts.Reputation
TicketSmarter has a solid reputation as a reliable and trustworthy platform for event tickets. The site has obtained the Trustpilot seal of approval and has excellent reviews from its clients. Additionally, the site is accredited by the Better Business Bureau with an A rating.Payment Options
TicketSmarter has a range of reliable and secure payment options, including credit cards, PayPal, and ApplePay. The site ensures that all transactions are safe and secure through the use of encryption technologies and advanced security protocols.Loyalty Programs
TicketSmarter has a loyalty program that offers exclusive discounts and promotions to its members. Members earn points for every ticket purchase and can redeem the points for discounts on future purchases.Customer Reviews
TicketSmarter has a 4.8 out of 5 rating on Trustpilot, with the majority of its customers leaving positive reviews. The site has excellent customer support, and many customers appreciate the level of transparency and trustworthiness that the site offers.Community Involvement
TicketSmarter is actively involved in philanthropy and supports various charities, including the Wounded Warrior Project, the American Cancer Society, and the Ronald McDonald House Charities, among others.Shipping
TicketSmarter provides multiple shipping options, including e-tickets, standard shipping, and express shipping, ensuring that customers receive their tickets on time.Costs
TicketSmarter is transparent about its costs, and customers can expect to pay for the cost of the ticket, service fees, and shipping costs. However, the pricing is still competitive compared to other online ticket vendors.Ticketsmarter Recent User Reviews
Duration
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Reviewer Name: Anonymous
Review Submission Date: 2022-01-24
Review Title: Scammed
Review Submission Date: 2022-01-24
Review Title: Scammed
Review Description: I had bought tickets October 1st 2021. Never received tickets on or before the event on January 19 2022. Seller kept claiming the tickets were going to be sent in “10-15 mins” repeatably. They never were. When I did receive an email that the tickets had been processed- they had already been claimed by another customer. My seller had tried calling and made excuses as to why the seats had now changed due to covid restrictions. Not only were they completely different tickets, he changed them TWICE on me using the phrase “ I am upgrading your tickets”. There customer service representative was sent conversations I had with the seller and had also made phone to the seller as well. The customer service representative acknowledged I had been sent a fake URL to my email and that MY tickets had already been claimed by someone else. I made SEVERAL phone calls along with emails and chats trying to resolve this issue so I would be able to attend the event. I had purchased these tickets for my mother’s birthday and was completely let down. She had flown in and had got a hotel - to an event we could not go to due to the incompetence of this company and them using untrustworthy “sellers”. Did TicketSmarter acknowledge that the seller had scammed me? Yes. Did they acknowledge that the seller trying to change my seats not only once but twice was in not in compliance with how they conduct business? Yes. Was I refunded? Yes. Was I ever compensated for my mothers travel expenses and hotel costs and her birthday gift now being non existent. NO. I had requested for at least a future credit to an event of our choosing or to be reimbursed for her travel expenses and they said they couldn’t do that. So not only did we wait months to NOT receive tickets for an event, we spent more than what we got back to attend an event we never got tickets for. Absolutely disappointed and after reading reviews I am realizing I am one out of tons that had an issue with them. DO NOT USE THIS COMPANY TO PURCHASE TICKETS.
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Reviewer Name: Anonymous
Review Submission Date: 2022-01-24
Review Title: Scammed
Review Submission Date: 2022-01-24
Review Title: Scammed
Review Description: I had bought tickets October 1st 2021. Never received tickets on or before the event on January 19 2022. Seller kept claiming the tickets were going to be sent in “10-15 mins” repeatably. They never were. When I did receive an email that the tickets had been processed- they had already been claimed by another customer. My seller had tried calling and made excuses as to why the seats had now changed due to covid restrictions. Not only were they completely different tickets, he changed them TWICE on me using the phrase “ I am upgrading your tickets”. There customer service representative was sent conversations I had with the seller and had also made phone to the seller as well. The customer service representative acknowledged I had been sent a fake URL to my email and that MY tickets had already been claimed by someone else. I made SEVERAL phone calls along with emails and chats trying to resolve this issue so I would be able to attend the event. I had purchased these tickets for my mother’s birthday and was completely let down. She had flown in and had got a hotel - to an event we could not go to due to the incompetence of this company and them using untrustworthy “sellers”. Did TicketSmarter acknowledge that the seller had scammed me? Yes. Did they acknowledge that the seller trying to change my seats not only once but twice was in not in compliance with how they conduct business? Yes. Was I refunded? Yes. Was I ever compensated for my mothers travel expenses and hotel costs and her birthday gift now being non existent. NO. I had requested for at least a future credit to an event of our choosing or to be reimbursed for her travel expenses and they said they couldn’t do that. So not only did we wait months to NOT receive tickets for an event, we spent more than what we got back to attend an event we never got tickets for. Absolutely disappointed and after reading reviews I am realizing I am one out of tons that had an issue with them. DO NOT USE THIS COMPANY TO PURCHASE TICKETS.
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Reviewer Name: Anonymous
Review Submission Date: 2022-01-24
Review Title: Scammed
Review Submission Date: 2022-01-24
Review Title: Scammed
Review Description: I had bought tickets October 1st 2021. Never received tickets on or before the event on January 19 2022. Seller kept claiming the tickets were going to be sent in “10-15 mins” repeatably. They never were. When I did receive an email that the tickets had been processed- they had already been claimed by another customer. My seller had tried calling and made excuses as to why the seats had now changed due to covid restrictions. Not only were they completely different tickets, he changed them TWICE on me using the phrase “ I am upgrading your tickets”. There customer service representative was sent conversations I had with the seller and had also made phone to the seller as well. The customer service representative acknowledged I had been sent a fake URL to my email and that MY tickets had already been claimed by someone else. I made SEVERAL phone calls along with emails and chats trying to resolve this issue so I would be able to attend the event. I had purchased these tickets for my mother’s birthday and was completely let down. She had flown in and had got a hotel - to an event we could not go to due to the incompetence of this company and them using untrustworthy “sellers”. Did TicketSmarter acknowledge that the seller had scammed me? Yes. Did they acknowledge that the seller trying to change my seats not only once but twice was in not in compliance with how they conduct business? Yes. Was I refunded? Yes. Was I ever compensated for my mothers travel expenses and hotel costs and her birthday gift now being non existent. NO. I had requested for at least a future credit to an event of our choosing or to be reimbursed for her travel expenses and they said they couldn’t do that. So not only did we wait months to NOT receive tickets for an event, we spent more than what we got back to attend an event we never got tickets for. Absolutely disappointed and after reading reviews I am realizing I am one out of tons that had an issue with them. DO NOT USE THIS COMPANY TO PURCHASE TICKETS.
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Reviewer Name: Anonymous
Review Submission Date: 2022-01-24
Review Title: DON'T WASTE YOUR MONEY!
Review Submission Date: 2022-01-24
Review Title: DON'T WASTE YOUR MONEY!
Review Description: I bought my tickets on January 16 and I got an email stating that I should be getting another email with instructions on how to download my tickets. The email said that I should be getting my tickets by January 17. Today is January 24th and I haven't received anything. No tickets and no email. Reading all the reviews makes me think I they stole almost $700 from me. DON'T WASTE YOUR MONEY!
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Reviewer Name: Anonymous
Review Submission Date: 2022-01-24
Review Title: DON'T WASTE YOUR MONEY!
Review Submission Date: 2022-01-24
Review Title: DON'T WASTE YOUR MONEY!
Review Description: I bought my tickets on January 16 and I got an email stating that I should be getting another email with instructions on how to download my tickets. The email said that I should be getting my tickets by January 17. Today is January 24th and I haven't received anything. No tickets and no email. Reading all the reviews makes me think I they stole almost $700 from me. DON'T WASTE YOUR MONEY!
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Reviewer Name: Anonymous
Review Submission Date: 2022-01-24
Review Title: DON'T WASTE YOUR MONEY!
Review Submission Date: 2022-01-24
Review Title: DON'T WASTE YOUR MONEY!
Review Description: I bought my tickets on January 16 and I got an email stating that I should be getting another email with instructions on how to download my tickets. The email said that I should be getting my tickets by January 17. Today is January 24th and I haven't received anything. No tickets and no email. Reading all the reviews makes me think I they stole almost $700 from me. DON'T WASTE YOUR MONEY!
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Reviewer Name: Omar Veliz
Review Submission Date: 2023-02-04
Review Title: cart jacked
Review Submission Date: 2023-02-04
Review Title: cart jacked
Review Description: the tickets i had sold out as they were in my cart wth
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Reviewer Name: Shonna Pinnock
Review Submission Date: 2023-02-04
Review Title: The fact that you all charging 30 in…
Review Submission Date: 2023-02-04
Review Title: The fact that you all charging 30 in…
Review Description: The fact that you all charging 30 in fees insane
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Reviewer Name: Kaitlin E Lounsbury
Review Submission Date: 2023-02-03
Review Title: Excellent service for tickets
Review Submission Date: 2023-02-03
Review Title: Excellent service for tickets
Review Description: Excellent service for purchasing concert tickets with extra protection and reminders to ensure no one misses it!
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Reviewer Name: Jeanette Hunt
Review Submission Date: 2023-02-03
Review Title: It was easy and quick and it even…
Review Submission Date: 2023-02-03
Review Title: It was easy and quick and it even…
Review Description: It was easy and quick and it even provided insurance from any unforeseen problems just in case of an emergency my money will be refunded.
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