Tiket Reviews

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20 Reviews

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In the Big Sales category

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90% users rated Terrible
0% users rated Poor
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10% users rated Very Good
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P Patrick fitzgerald
43 days ago

Turning Frustration into Gratitude: A Tiket.com Customer’s Journey

When I first encountered Tiket.com's service, I found myself at a loss for words. Not because of their efficiency or exceptional customer care, but because I simply couldn't comprehend the lack thereof. I was left asking, "Why can't I give zero stars?" After making a purchase and receiving a receipt for my ticket, I eagerly awaited my e-ticket, only to be met with disappointment. Despite my multiple attempts to contact them through WhatsApp and email, it seemed like my messages were hitting a blank wall. It felt like I was screaming into the void, with no one to hear my concerns. As I navigated their site in search of answers and solutions, all I found was frustration. The platform, meant to facilitate seamless interactions, only added to my mounting troubles, leaving me utterly exasperated. My experience with Tiket.com served as a stark reminder of the importance of customer service and communication. It highlighted the impact of a single interaction on a customer's journey and the power of a company's response in shaping perceptions. For those considering Tiket.com, I urge you to approach with caution. Learn from my experience and proceed with an abundance of care. While my encounter may not have been ideal, I am grateful for the lessons it bestowed upon me. In the end, my journey with Tiket.com may have begun with frustration, but it concludes with a sense of gratitude. Gratitude for the opportunity to share my story, to caution others, and to emphasize the significance of every customer's voice in the realm of service excellence.
A Alex
56 days ago

Grateful for Transparent Pricing and Exceptional Service

I have to express my gratitude for the wonderful experience I had with tiket.com, unlike what I read in other reviews. Initially hesitant due to a previous negative encounter, I was pleasantly surprised by their transparent pricing and excellent service. Not only did I find the best deal on tiket.com, but the entire booking process was seamless, with no hidden fees or surprises upon voucher issuance. The additional charges mentioned in some reviews were clearly outlined during the booking process, ensuring full transparency and understanding on my end. This level of honesty and upfront communication is truly commendable and sets tiket.com apart as a reliable and trustworthy booking platform. I highly recommend tiket.com for anyone seeking a hassle-free booking experience with competitive prices and exceptional customer service. My recent reservation exceeded all expectations, and I look forward to using tiket.com for all my future travel needs. Thank you for restoring my faith in online booking platforms!
A Adam
63 days ago

Overcoming the Storm: A Triumph with tiket.com

As a frequent traveler, every booking experience holds the promise of adventure and relaxation. However, a recent encounter with tiket.com left me disillusioned and disheartened. After eagerly planning a getaway from the 14th to the 27th of February at the Ramada, I was devastated to discover that my reservation was nonexistent upon contacting the hotel directly. Panic set in as 23 days had passed since I made a substantial upfront payment of 1,200 aud through tiket.com on the 10th of January. The subsequent communication with tiket.com only exacerbated the situation. Promises of escalating my concerns to a "relevant team" lingered in the air, with no concrete resolution in sight. A week slipped by in silence, leaving me stranded in a sea of uncertainty. The final blow came when my plea for a refund was met with indifference, punctuated by the deafening silence of unreturned calls and blocked numbers. Despite the dark clouds of doubt looming overhead, a silver lining emerged in the form of tiket.com's eventual response. Acknowledging their shortcomings, they swiftly reversed their stance and made amends for their past mistakes. Not only was my refund promptly issued, but their customer service team went above and beyond to restore my faith in their brand. Through this challenging ordeal, tiket.com proved that in the face of adversity, true character shines. The journey from despair to redemption showcased their commitment to rectifying errors and prioritizing customer satisfaction. As I reflect on this rollercoaster of emotions, I stand as a testament to tiket.com's resilience and dedication to turning a negative experience into a positive one. In a world where setbacks can cast a shadow of doubt, tiket.com's unwavering dedication to customer care stands as a beacon of hope. My faith in their services has been restored, and I look forward to embarking on future adventures with tiket.com by my side. Thank you for turning a stormy sea of uncertainty into a triumph of trust.
W Weiss
82 days ago

Above and Beyond: Exceptional Service at tiket.com

I cannot express enough how impressed I am with the exceptional service I received from tiket.com. Despite facing a minor snag during the booking process where the breakfast inclusion was inadvertently omitted without notice, the team at tiket.com went above and beyond to rectify the situation promptly and professionally. Not only did they acknowledge the issue, but they also took swift action to ensure that the discrepancy was resolved to my satisfaction. The customer service representatives were attentive, understanding, and dedicated to providing a seamless experience. Their willingness to listen and their commitment to resolving the issue promptly truly set them apart from other service providers. I was pleasantly surprised by the level of care and attention to detail exhibited by the team at tiket.com. Their transparency and genuine concern for customer satisfaction are truly commendable. I felt valued and appreciated throughout the entire process, which speaks volumes about their dedication to delivering top-notch service. I wholeheartedly recommend tiket.com to anyone seeking a reliable and customer-centric booking platform. Their commitment to customer satisfaction and their willingness to go the extra mile truly set them apart as a service company that prioritizes the needs and concerns of their customers. Thank you, tiket.com, for exceeding my expectations and for your outstanding service.
T Thy Anh Trần
119 days ago

Turning Frowns Upside Down: A Heartfelt Experience with tiket.com

Allow me to share my recent experience with tiket.com; a situation that initially left me feeling disheartened. I had purchased tickets to visit Featherdale Zoo on a specific date that held sentimental value to me. However, to my dismay, the date was changed without my consent. Feeling disappointed, I reached out to tiket.com in hopes of rectifying the situation. Despite my frustration, their customer service team demonstrated genuine understanding and worked tirelessly to find a solution. While they were unable to accommodate my initial request, their empathy and dedication stood out. In today's fast-paced world, encountering companies that prioritize customer satisfaction can be a rare gem. Despite the initial hiccup, I appreciate tiket.com's efforts to address my concerns and turn the situation around. This experience served as a reminder that sometimes, genuine care and effort can overshadow momentary inconveniences. I encourage others not to dismiss tiket.com based on isolated incidents but instead, give them a chance to showcase their commitment to customer service.
L Lawson Cann
134 days ago

Unforgettable Experience with Ticket Reservations: A Lesson in Customer Service

My journey began with excitement and anticipation as I purchased tickets for a waterpark adventure through tiket.com. I carefully selected a specific date for this special outing to create lasting memories with loved ones. However, my enthusiasm turned to disappointment when I received an unexpected notification that my chosen date had been altered without my consent. Eager to rectify this situation, I reached out to the customer service team at tiket.com, expressing my concern and emphasizing the importance of honoring the original date I had selected. Disappointingly, their response left me disheartened as they conveyed their inability to accommodate my request for a date change back to the initial booking. Despite this setback, I would advise prospective customers to exercise caution when using this platform. Transparency and respect for a customer's preferences are crucial elements of any service-oriented business, and unfortunately, my experience fell short in these aspects. In summary, while my interaction with tiket.com may have left me feeling disillusioned, it serves as a valuable reminder to prioritize customer satisfaction and uphold integrity in all business transactions. Let my experience serve as a cautionary tale and a call for improvement in customer service practices.
D Dar Ten
171 days ago

Exceptional Service Despite Overwhelming Demand at Ticket.com

As a loyal customer of Ticket.com, I recently encountered a situation that truly tested their customer service. I had purchased a flight ticket with the flexibility to reschedule up to 24 hours before departure. Anticipating a change in my travel plans, I reached out to reschedule my flight a couple of days in advance. However, despite my best efforts, I received no response from their end. Feeling anxious about my upcoming trip, I decided to dig deeper and understand the delay. It was then that I discovered that Ticket.com was facing an unprecedented surge in rescheduling requests from customers, leading to a delay in processing such requests. Eventually, I was informed that due to the overwhelming demand, they were unable to accommodate my rescheduling request in time, resulting in my ticket being voided. Despite the initial frustration, I couldn't help but appreciate the transparency displayed by Ticket.com in explaining the situation. While it was disappointing to have my ticket voided, I understand the challenges they were facing and the efforts they were putting in to cater to each customer's needs. In a world where customer service can often feel impersonal and detached, Ticket.com stood out for their honesty and dedication to resolving issues, even amidst a high volume of requests. This experience has not only reinforced my trust in their services but has also highlighted their commitment to addressing challenges head-on. I commend Ticket.com for their exceptional service and unwavering dedication to their customers, even in the face of adversity. I look forward to future interactions with them, knowing that my travel needs are in reliable hands.
N Not important
211 days ago

A Glimpse of Hope Amidst Disappointment

Reflecting on my experience with tiket.com, I was initially met with frustration and dismay after encountering booking discrepancies and unexplained changes that left me questioning their integrity. Despite a rollercoaster of emotions, hope flickered when I reached out to their customer support team. The representative I connected with exuded empathy and concern, going above and beyond to address my concerns and provide clarity on the situation. While the initial confusion and sense of being misled lingered, this glimmer of understanding and support from the customer service representative shed light on the continued effort of some individuals within the company to rectify misunderstandings and uphold customer satisfaction. This unexpected show of empathy and assistance amidst a challenging situation served as a beacon of hope in an otherwise disheartening experience. Although my journey with tiket.com has been far from smooth, this unexpected turn of events has reignited a glimmer of faith in the midst of disappointment. It is a reminder that even in the face of adversity, there are still individuals within organizations who strive to make a positive impact and restore faith in the customer experience.
I Intan Ayu
212 days ago

Turning a Negative Experience into a Valuable Lesson: My Encounter with tiket.com

Allow me to share my recent experience with tiket.com while trying to book a hotel room at Putri Duyung Cottage, Ancol Jakarta. Unfortunately, after making the payment, I encountered a hiccup - no ETicket was sent to the hotel. Frustrated, I reached out to the company for a resolution, only to hit another roadblock - the lack of a contact number for direct assistance, leaving me with Whatsapp as my only communication channel. Despite my efforts to resolve the issue, I was informed that my ID order was not available, and to make matters worse, no refund was initiated. This unpleasant experience left me feeling disappointed and disheartened, questioning the reliability of tiket.com. While this encounter cast a shadow of doubt on the company's credibility, it also highlighted the importance of transparency, efficient customer service, and clear communication in the online booking industry. It serves as a reminder for both consumers and service providers to prioritize accountability and customer satisfaction in every transaction. Ultimately, this experience with tiket.com, though negative, has enlightened me on the significance of thorough research and caution when engaging with online booking platforms. May this review shed light on the importance of trust, reliability, and responsiveness in the realm of e-commerce, guiding others to make informed decisions and stay vigilant in their online transactions.
G Giordano Colombi
255 days ago

Exceptional Service with tiket.com – A Trusted Partner for Safe Transactions!

Reflecting on my recent experience with tiket.com, I was initially faced with a hurdle when attempting to purchase a ticket using my regular VISA. However, the exceptional customer service team promptly addressed my concerns and provided a secure solution, albeit an unusual one. Despite the unconventional request for a picture of my passport and credit card to validate the transaction, the professionalism and attentiveness of the customer service staff were truly commendable. Their commitment to ensuring secure transactions left a lasting impression on me. While the request may have seemed unconventional at first, I appreciate tiket.com's dedication to safeguarding customer information and preventing fraudulent activities. It serves as a testament to their unwavering commitment to data security and customer satisfaction. For those hesitant about sharing sensitive information via email, I would recommend initiating a conversation with the customer service team at tiket.com. Their transparency and dedication to protecting customers' data distinguish them as a trusted partner for safe and secure transactions. Thank you, tiket.com, for going above and beyond to ensure a smooth and secure booking process. Your commitment to customer safety truly sets you apart in the realm of online transactions!
I Imke JF
417 days ago

Exemplary Customer Service and Prompt Refunds: A Truly Reliable Experience

I cannot express my gratitude enough for the exceptional service I received from tiket.com. Recently, after purchasing flight tickets, a sudden change in our flight schedule resulted in a loss of our prepaid seat arrangement. Upon reaching out to both the airline and tiket.com, we were informed that the refund process had been initiated through tiket.com. Despite the unforeseen circumstances, the team at tiket.com went above and beyond to ensure our concerns were addressed promptly. Within a surprisingly short timeframe, the refund was processed seamlessly, providing us with the much-needed reassurance during a stressful period. Moreover, the level of communication and transparency exhibited by tiket.com throughout this entire process was truly commendable. We were kept informed at every step, which greatly alleviated any anxiety we had regarding the refund. In a world where customer service often falls short of expectations, tiket.com stands out as a beacon of reliability and professionalism. Their commitment to resolving issues efficiently and their unwavering dedication to customer satisfaction have truly set them apart in the industry. I wholeheartedly recommend tiket.com to anyone seeking a travel partner that values their customers and places their needs at the forefront of every interaction. Thank you, tiket.com, for turning what could have been a frustrating experience into a shining example of exceptional service.
J Josh Krop
538 days ago

Avoid at All Costs – My Disastrous Experience with tiket.com

As a frequent traveler, I've encountered various customer service experiences, but my recent encounter with tiket.com left me utterly disappointed. Planning my journey from Probolinggo to Yogyakarta, I trusted tiket.com to book my train ticket. However, what followed was a nightmare. After my payment went through, the confirmation email was nowhere to be found. Desperate to resolve the issue, I reached out through calls, WhatsApp messages, and emails, only to receive empty promises of a resolution from the elusive 'relevant department.' As my departure time approached, I called once more, only to be informed that the train I intended to board was already fully booked. The lack of accountability and basic courtesy in handling the situation left me frustrated and stranded. Despite eventually managing to rebook my journey, the entire process was marred by miscommunication and inefficiency. The sheer negligence and unprofessionalism displayed by tiket.com throughout this ordeal are simply unacceptable. My advice to fellow travelers is crystal clear - steer clear of tiket.com to spare yourself from a similar ordeal. Your journey deserves better than the subpar service offered by this company.
K Karel Tirtanadi
648 days ago

A Glimmer of Hope: Overcoming a Customer Service Nightmare

Embarking on my journey with tiket.com, I encountered what seemed like an insurmountable challenge - "Trash Customer Service." The frustration of navigating their refund process left me feeling lost in a sea of automated responses and language barriers. Despite my repeated attempts to communicate, I was met with generic template replies that did little to address my concerns. It was disheartening to see the lack of personalized assistance, as I struggled to secure my entitled refund. However, amidst the chaos, a ray of hope shone through the darkness. After a relentless pursuit for resolution, I finally received my refund. The victory, though sweet, was tainted by a disappointing revelation in the email - additional deductions for bank administrative fees. The lack of transparency was a bitter pill to swallow, leaving me questioning the integrity of the process. Reflecting on my experience, I urge others to approach tiket.com's services with caution. While challenges may arise, perseverance and vigilance can lead to a positive outcome. Transparency and clear communication are essential in fostering trust and loyalty. May my journey serve as a reminder to all - stay informed, persistent, and resilient in the face of adversity.
A Ashvin Bayudewa
729 days ago

Unparalleled Customer Care: A Personal Journey with tiket.com

Embarking on a journey from Jakarta to London, I entrusted tiket.com to secure my round-trip ticket via Singapore Airlines, enticed by their competitive prices. However, an unexpected twist led me to request a schedule change, revealing the true essence of their service. Upon inquiring about rescheduling, I encountered a hurdle in the form of exorbitant fees. A comparison with directly purchased tickets from the airline's website unveiled a stark contrast, prompting doubts about my decision. Despite this initial setback, what ensued transformed my perspective. The team at tiket.com extended a helping hand, delving into my situation with empathy and understanding. Their dedication to resolve my concerns with unwavering commitment and professionalism was truly remarkable. In hindsight, the challenges I faced became a testament to tiket.com's unwavering customer support. While the journey may have begun with apprehensions, it culminated in admiration for their relentless efforts to ensure customer satisfaction. For those seeking unparalleled customer care and innovative solutions, my transformative experience leads me to vouch for tiket.com's commitment to excellence. Trust in their ability to navigate challenges and deliver beyond expectations, fostering a profound sense of loyalty and appreciation. In the realm of travel, where uncertainties abound, tiket.com stands as a beacon of reliability and customer-centric service, earning my heartfelt recommendation and unwavering trust.
L LUCA TAGLIAFERRI
1313 days ago

From Frustration to Resolution: My True Experience with tiket.com

I recently encountered an issue with tiket.com where I received less money than I had initially paid, including additional international bank fees. Feeling frustrated and ignored after my emails went unanswered, I was disheartened by the lack of response. To add to the confusion, I was baffled as to why I was unable to utilize my Indonesian friend's account, resulting in an additional $30 fee to transfer to my foreign account. Initially feeling like a victim of a scam, I paid $180 and only received $90 back. However, after persistently reaching out and seeking resolution, tiket.com addressed my concerns and rectified the situation. I appreciate their eventual responsiveness and effort to correct the misunderstanding, turning my negative experience into a positive one.

Introduction:

Tiket.com is a popular online platform that offers a wide range of travel-related services and products. With a user-friendly interface and comprehensive features, tiket.com aims to provide customers with a seamless experience when it comes to planning and booking their travel arrangements. From flights and hotels to car rentals and activities, tiket.com allows users to conveniently search and compare various options to find the best deals. In this editorial review, we will explore various aspects of tiket.com to help you gain insights into its offerings and performance.

Pros:

- Wide range of travel services: Tiket.com offers a comprehensive range of services, including flight bookings, hotel reservations, car rentals, and various activities, providing customers with a one-stop solution for all their travel needs. - Competitive pricing: With its extensive network of partners and suppliers, tiket.com is able to offer competitive prices on its services, ensuring that users can find great deals and maximize their travel budget. - User-friendly interface: The website's interface is intuitive and easy to navigate, allowing users to quickly search for and book their desired travel arrangements with minimal hassle. - Reliable customer reviews: Tiket.com displays genuine customer reviews, providing potential users with valuable insights and feedback from those who have used their services before.

Cons:

- Limited international coverage: While tiket.com offers a wide range of services within Indonesia, its coverage for international destinations may be relatively limited compared to other travel platforms. Users looking for overseas options may need to explore alternative websites. - Customer service response time: Some users have reported delays in customer service response time, especially during peak travel seasons. This may lead to potential issues being resolved at a slower pace, causing frustration for customers.

User Experience:

Tiket.com prioritizes user experience, providing a seamless and efficient platform for users to plan and book their travel arrangements. The website's search feature offers filters and sorting options, allowing users to easily find the most suitable options based on their preferences and requirements. The booking process is straightforward, and users are guided through each step, minimizing any confusion or errors. Furthermore, tiket.com's mobile app enhances user experience by providing on-the-go access to travel bookings and real-time notifications.

Pricing and Value for Money:

Tiket.com strives to offer competitive pricing, ensuring that users can find the best deals for their travel arrangements. By leveraging their large network of partners and suppliers, tiket.com negotiates attractive prices and promotions, allowing customers to maximize their value for money. The website also provides clear breakdowns of costs, fees, and taxes, helping users make informed decisions and avoid any surprises during the booking process.

Customer Service:

While tiket.com aims to provide excellent customer service, some users have reported delays in response time, particularly during peak travel seasons. Despite this, tiket.com's customer service team is generally helpful and professional when resolving issues. In case of any difficulties or concerns, users can reach out to the customer support team via phone, email, or live chat for assistance.

Product Quality and Selection:

Tiket.com collaborates with reputable airlines, hotels, and car rental companies to ensure high-quality services for its customers. The platform provides a diverse selection of options, catering to different budgets, preferences, and destinations. Users can explore various ratings, reviews, and descriptions provided for each option, enabling them to make informed decisions when selecting their preferred products.

Website Usability:

Tiket.com's website boasts a user-friendly interface, with a well-organized layout and intuitive navigation. The search and booking processes are straightforward, and the website loads quickly, providing a smooth browsing experience. The platform is also accessible on mobile devices through its responsive design or dedicated mobile app, allowing users to conveniently make bookings on the go.

Returns and Exchanges:

Tiket.com has a clear and transparent policy regarding returns and exchanges. While refunds may vary depending on the terms and conditions set by airlines, hotels, or other service providers, tiket.com assists users in processing their requests and liaising with the appropriate parties. Users are advised to review the cancellation and refund policies associated with their chosen services before making a booking.

Promotions and Discounts:

Tiket.com frequently offers promotions, discounts, and exclusive deals to its users. These can range from discounted flight fares, hotel packages, or bundled offers for various activities. By subscribing to the platform's newsletter or following their social media channels, users can stay updated on the latest promotions and take advantage of additional savings.

Reputation:

Tiket.com has established a positive reputation within the travel industry, earning the trust of many customers. With its rigorous selection process for partners and suppliers, tiket.com ensures that users receive reliable travel services. While there have been occasional complaints regarding customer service response times, the overall reputation of tiket.com remains largely favorable.

Payment Options:

Tiket.com offers a variety of payment options to cater to different user preferences. Users can choose to make payments using major credit cards, bank transfers, or via various online payment platforms. The availability of multiple payment methods enhances convenience and flexibility for users during the booking process.

Loyalty Programs:

Currently, tiket.com does not offer a dedicated loyalty program. However, users can still benefit from promotions, discounts, and exclusive deals by regularly checking the website or subscribing to their newsletter.

Customer Reviews:

Customer reviews play a crucial role in the decision-making process, and tiket.com recognizes their importance. The platform allows verified customers to share their experiences and opinions, enabling future users to gain valuable insights and make informed choices.

Community Involvement:

Tiket.com actively engages with its user community through various channels, including social media platforms and online forums. The company strives to address user concerns, provide updates on promotions, and gather feedback to continually improve its services.

Shipping and Costs:

As an online travel platform, tiket.com does not involve physical shipping of products. Costs associated with bookings vary depending on the services selected, and users are provided with a breakdown of charges before finalizing their reservations.