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50% users rated Excellent
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Sue Falconer
Exceeding Expectations: A Heartfelt Thank You to TileandBathCo
After stumbling upon TileandBathCo.com in search of the perfect kitchen tiles, I found myself immensely grateful for the outstanding service provided by Darren and his team. Their dedication to ensuring that every aspect of my purchase was seamless and satisfactory truly surpassed my expectations. From assisting with selecting the ideal floor and wall tiles to offering top-notch customer service, their commitment to quality was evident at every step. The exceptional product quality, coupled with their unparalleled customer care, left me in awe. Thank you, Darren and team, for going above and beyond to make my tile-buying experience a memorable and delightful one. S
Sue Carwithen
Unforgettable Transformation: A Testament to Quality and Service
My journey with Bath & Tile Co. has been nothing short of exceptional. Reflecting on my experience with Berian and Mandy, it is evident that their dedication to customer satisfaction sets them apart. Having entrusted them with our previous property's bathroom and en suite, the results spoke for themselves. The seamless blend of top-notch products and unparalleled service left a lasting impression, prompting us to engage their services once more after relocating. This time around, as we embarked on outfitting our new home with a full bathroom suite, walk-in shower, and tiles, Berian's astute guidance proved invaluable. Navigating our budget constraints with finesse, he ensured we achieved our vision without compromise. It is with great enthusiasm that I endorse Bath & Tile Co., Llanelli, and express my gratitude to Berian and Mandy for their unwavering commitment to excellence. Should the need arise in the future, I wouldn't hesitate to choose them again. A
Anon
A Lesson in Patience and Persistence with tileandbathco.com
Reflecting on my experience with tileandbathco.com, I was initially impressed by their customer service when I sought assistance in changing items on my order. However, the true test came when I delved into the realm of fitted furniture procurement. It seemed that this process involved a third-party supplier, bringing unforeseen challenges. Upon the delivery of my order, I encountered a series of setbacks. Two units were incorrect, prompting a return process. Although replacements were dispatched, one unit still arrived flawed and devoid of necessary feet. Despite my efforts to rectify the situation by reaching out to the company multiple times, the issue persisted. The subsequent replacements only aggravated the situation, leaving me still awaiting a satisfactory resolution two weeks later. My advice to tileandbathco.com echoes a sentiment of improving their collaboration with suppliers, ensuring a seamless and error-free packaging process. It is evident that there is a gap in the handling of their items, causing inconveniences and delays for customers. This experience has highlighted the importance of thorough quality checks and meticulous attention to detail in all aspects of the supply chain. Ultimately, the journey of acquiring fitted furniture from tileandbathco.com has tested my patience and resolve. It serves as a reminder of the value of resilience in navigating challenges, pushing me to advocate for enhanced practices within the realm of home furnishing. S
Susan La Roche
A Genuine Testimonial: Resilience and Recovery with Tile and Bath Co
Reflecting on our journey with Tile and Bath Co, our initial encounter was filled with promising potential. Though the ordering process led to a slight hiccup due to the lengthy wait for out-of-stock tiles and the upfront payment requirement, Designer Michelle's assistance shone through. However, when complications arose, and the order had to be canceled, our experience took an unexpected turn. Following the cancellation and refund request, communication with the company became distressingly scarce. Days turned into weeks with no response to our numerous attempts to reach out. Frustration mounted, leading us to seek resolution through the Department of Fair Trading. It was only after this decisive step that we finally received a rapid response from Tile and Bath Co. The long-awaited refund process was initiated, bringing a glimmer of hope after weeks of uncertainty. As we anticipate the return of our funds, we navigate this journey with cautious optimism, hopeful that our patience and perseverance will soon yield the closure we seek. Despite the challenges faced, our interaction with Tile and Bath Co serves as a testament to the resilience and resolve that define our customer experience. In sharing our story, we offer a candid perspective that encapsulates the highs and lows of our engagement with Tile and Bath Co. While our recommendation may be hesitant, grounded in the obstacles encountered, we remain open to the possibility of a positive resolution and a renewed sense of trust in this company. R
Rhys Davies
Exceptional Service and Outstanding Products: A Customer’s Delightful Experience with TileandBathCo
Let me start by saying that my experience with tileandbathco.com was nothing short of exceptional. Upon receiving my order, I eagerly opened the boxes of tiles, only to find that 40% of one batch was damaged across four boxes. Concerned, I reached out to the company, expecting the worst based on past experiences with similar situations. To my surprise and relief, the customer service team at TileandBathCo responded promptly and with genuine care. They understood my situation and offered a solution that would work for both parties. Despite their policy stating that damages should be reported within 48 hours, they were empathetic to my circumstances and went above and beyond to assist me. Instead of being met with indifference, as I had feared, they took the time to listen to my concerns and work towards a resolution. They offered me options to replace the damaged tiles and even provided recommendations for alternative suppliers who might have the same product in stock. Their professionalism and dedication to customer satisfaction truly set them apart. In a market saturated with companies that prioritize profit over people, TileandBathCo stands out as a beacon of integrity and reliability. Thanks to their outstanding service, I not only found a solution to my immediate issue but also gained a loyal customer in the process. I will not hesitate to recommend TileandBathCo to anyone in need of high-quality tiles and superior customer care. C
Chris
Exemplary Service Amidst Adversity
Embarking on my home renovation journey, I placed my trust in tileandbathco.com for quality products. However, upon receiving my long-awaited package on the 24th, my excitement was quickly overshadowed by dismay. The toilet, a crucial element of my project, arrived damaged. Despite this setback, my true admiration lies in the exceptional customer service that followed. Upon contacting the company, I was disheartened by the initial response emphasizing the importance of immediate inspection, a detail tucked away in the invoice. Nonetheless, what truly stood out was their unwavering commitment to resolving the issue. The customer service team, though rigid in policy, exhibited exemplary professionalism and dedication to ensuring customer satisfaction. Their willingness to engage and address my concerns, even amidst challenging circumstances, spoke volumes about their integrity and commitment to their patrons. While the incident may have cast a shadow of disappointment, the genuine effort put forth by tileandbathco.com's team in rectifying the situation deserves commendation. Their attentiveness and prompt actions in handling the matter reflect the essence of stellar customer service, transcending beyond mere transactions to foster lasting relationships with their clients. In retrospect, this experience, though initially disheartening, has underscored the significance of choosing a company that places utmost value on customer welfare. Tileandbathco.com has not only showcased resilience in adversity but also reaffirmed their credibility as a trustworthy partner in the realm of home improvement. As I look forward to the resolution of this unforeseen challenge, I am grateful for the compassion and diligence demonstrated by the tileandbathco.com team. Their commitment to excellence and customer satisfaction serves as a beacon of hope amidst moments of uncertainty, transforming what could have been a negative encounter into a testament of resilience and unwavering support. A
Anne Higgs
Exceptional Care and Expertise: A Testament to Gary’s Unmatched Service
From the moment I stepped into tileandbathco.com, Gary's exceptional care and expertise shone through. Not only did he provide top-notch service, but he also went above and beyond to ensure that every detail was taken care of. His dedication to helping customers like me, offering invaluable advice, and handling every request with a smile truly sets him apart. Michaela's support added an extra layer of professionalism, making the experience truly unforgettable. Whenever I need materials, I know that Cross Hands will always be my first and only stop. Gary and Michaela have truly set the bar high for customer service. A
Amanda Wilson
Exceeding Expectations Every Step of the Way
Upon discovering tileandbathco.com, I was blown away by the exceptional service they provided. From the moment I placed my order to the swift delivery, every interaction was seamless and efficient. The team went above and beyond, offering valuable advice and making the process a breeze. I couldn't be happier with the outstanding assistance I received from start to finish. K
kimberley Jones
Going Above and Beyond: A Testimonial for Mark Davies at Llansamlet Branch
My experience with Mark Davies at the Llansamlet branch of tileandbathco.com was nothing short of exceptional. After facing a disappointing encounter at the Bridgend branch, where I was met with unhelpful staff, Mark's assistance was a breath of fresh air. When I reached out to arrange the delivery of bathroom furnishings from the Bridgend depot, I was initially met with a dismissive response. However, Mark's approach was vastly different. He not only listened attentively to my concerns but also assured me that he would take action. True to his word, Mark went above and beyond to make inquiries on my behalf. Not only did he promptly update me on the progress, but he also personally followed up to confirm the delivery of my goods on Thursday. This level of dedication and customer service is truly commendable. Mark's professionalism and commitment to assisting customers make him a standout individual within your company. His exemplary service should be recognized and serve as a role model for his peers. Thank you, Mark, for your outstanding support and for making my customer experience a memorable one. M
Mrs. Jackie Lelii
Unmatched Quality and Customer Care at TileAndBathCo.com!
Let me start by saying that my experience with TileAndBathCo.com has been nothing short of exceptional. While shopping for adhesive, I was pleasantly surprised by the discount offered on the product. However, upon receiving my receipt, I noticed a discrepancy - the price shown before the discount was applied seemed higher than the actual online price. Despite this initial confusion, I reached out to their customer service team, and to my delight, they promptly addressed my concern with utmost professionalism and care. Not only did they rectify the issue swiftly, but they also went above and beyond to ensure my complete satisfaction. In today's fast-paced e-commerce world, it's truly refreshing to come across a company that values honesty and transparency in pricing, and prioritizes customer satisfaction above all else. TileAndBathCo.com has not only won me over with their top-notch products but also with their unparalleled commitment to customer care. I wholeheartedly recommend TileAndBathCo.com to anyone in search of high-quality products and a customer-centric shopping experience. Thank you for your outstanding service! N
N Jones
Transformative Service Experience at tileandbathco.com
Embarking on a journey to revamp my living space, I stumbled upon tileandbathco.com. Despite encountering a snag during my visits to the Swansea branch, I was pleasantly surprised by the level of service that I eventually received. When faced with the inconvenience of having to travel to Crosshands for a particular tile, I expressed my concern about the logistics. The response I initially received left much to be desired. But amidst this, a ray of hope emerged in the form of the gentleman with glasses, whose assistance was a breath of fresh air. While navigating the complexities of my order, I unfortunately encountered an individual who seemed disinterested and preoccupied with personal matters during a previous visit. This momentary lapse in service left me disheartened. However, it became evident that amidst a less-than-ideal encounter, the resilience of the team shone through. Despite a rocky start, the exceptional customer service at Tile & Bath Co ultimately won me over. Their dedication to resolving issues and ensuring customer satisfaction was truly commendable. So, while one man's actions may have led to a missed opportunity, the collective effort of the team turned my experience around. In the end, what seemed like a £700 loss turned into a lesson in transformative customer service. Tile & Bath Co, thank you for turning a potential setback into a memorable journey of improvement and customer care. Your commitment to excellence did not go unnoticed, and for that, I am truly grateful. Here's to the invaluable lessons learned and the beauty that emerged from an initially challenging situation! M
Michelle Whittal-Williams
Top quality service
My evaluate for tileandbathco.com Top quality.. even given the difficulties with the corona Virus lockdown Steve did the whole lot he might to verify I bought the tiles I wished once I wanted them.. extremely beneficial .. thanks M
Mrs Preece
Unparalleled Quality and Exceptional Service at tileandbathco.com
When I first stumbled upon tileandbathco.com, I was in awe of their stunning selection of tiles and accessories. Eager to revamp my living space, I placed an order and eagerly awaited its arrival. While there was a slight delay in the delivery, the exceptional quality of the products quickly made up for it. One thing that truly set tileandbathco.com apart was their customer service. Despite a minor hiccup with the quantity of tiles I ordered, their staff went above and beyond to assist me. They recommended ordering a few extra tiles from the same batch, ensuring a seamless match in case of future needs. And when the time came to return the excess tiles, their team handled the process efficiently and professionally. Unlike my initial concerns, there was no 25% restocking fee as mentioned in some reviews. The return process was smooth, and the customer service representatives were not just knowledgeable but also genuinely caring. Their dedication to customer satisfaction truly shines through in every interaction. I must address the negative reviews I came across, particularly regarding staff attitudes. From my personal experience, I found the staff at tileandbathco.com to be courteous, knowledgeable, and eager to assist. Their attention to detail and willingness to go the extra mile truly made my shopping experience a delight. In conclusion, I highly recommend tileandbathco.com for all your tiling needs. Their unparalleled quality, exceptional service, and dedicated staff make them a top choice in the industry. Don't let negative reviews deter you; experience their excellence for yourself! E
Emma Lewis
Exemplary Customer Care That Goes the Extra Mile!
When I think of exceptional service, tileandbathco.com immediately comes to mind. The team's friendly and helpful demeanor made the entire experience a delight, even when a small hiccup occurred with my order. Despite receiving the wrong tiles initially, their swift response and efficient resolution left me truly impressed. Their dedication to ensuring customer satisfaction by promptly correcting the mistake without any hassle was truly commendable. Not only did they rectify the error seamlessly, but the affordability of their products truly stood out to me. It's rare to find such a perfect combination of quality, service, and price in today's market. For anyone seeking a reliable and customer-centric company for their tile needs, I wholeheartedly recommend tileandbathco.com. Their outstanding service and commitment to excellence have won me over as a loyal customer for life! J
Jeff Baker
Rising Above Adversity with Exemplary Customer Support
As a passionate home renovator, I stumbled upon tileandbathco.com with high hopes for my project. Unfortunately, a hiccup arose post-purchase, leaving me utterly disheartened. The aftersales service at Bridgend initially appeared lackluster, failing to meet my expectations. However, what truly sets a company apart is not the absence of challenges but their response to them. And I must commend the team at Tile and Bath Co. for their remarkable turnaround. They swiftly addressed my concerns, going above and beyond to rectify the situation. Their dedication to customer satisfaction and their willingness to make things right impressed me beyond measure. I received not just a replacement for the substandard item but also a genuine apology for any inconvenience caused. My faith in the company was not just restored but strengthened. I urge fellow renovators not to be deterred by isolated incidents, for in adversity, the true character of a company shines through. Embrace the journey with Tile and Bath Co., knowing that they stand by their commitment to excellence.
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