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74% users rated Excellent
Exquisite Tiles, Exceptional Service
As a homeowner with a keen eye for design, my experience with tileclub.com has been nothing short of exceptional. Their innovative approach to offering samples at reasonable prices allowed me to explore a myriad of options without breaking the bank. The generously sized samples made it effortless to envision how each tile would complement my space. Upon making my selection, the ordering process was seamless, and the prompt delivery exceeded my expectations. The tiles themselves were of impeccable quality, elevating the aesthetic of my home to new heights. I'm thoroughly impressed with the overall 5-star service and would wholeheartedly recommend tileclub.com to anyone in search of top-tier tiles and a seamless purchasing experience. Thank you for exceeding my expectations!General 5-Star Service…
My assessment for tileclub.com Liked the flexibility to buy samples for cheap costs. The samples had been giant sufficient to visualise the way it will look. Ordered the chosen tile and obtained fast supply. General, superior expertise throughout.Exceeded Expectations with Exceptional Service
When I first reached out to tileclub.com with a specific inquiry, I must admit I had some reservations based on a previous customer's experience. However, I was pleasantly surprised by the exceptional service I received from Samantha T. Not only was she incredibly knowledgeable, but she also took the time to address my concerns in a professional and empathetic manner. I was inquiring about product SKU: TCROCIGRNI2040 and had a specific requirement for a full sheet measuring 20"x40". Samantha clarified that they typically don't sell full sheets but offered a viable solution by providing me with the option to order a sample or a box. I greatly appreciated her honesty and transparency throughout our conversation. In my quest to validate the information, I took a screenshot of the website's description that mentioned the ability to order "1 full sheet or box". While the ordering process had some limitations, Samantha's willingness to assist and her courteous demeanor left a lasting impression on me. In today's fast-paced digital world, encountering such dedicated and knowledgeable customer service representatives is a rarity. Samantha's approach exemplifies genuine customer-centric values, and her actions have restored my faith in the brand. Despite the initial discrepancy, her professionalism and understanding have turned my concern into satisfaction. I believe that Samantha T.'s outstanding service reflects positively on tileclub.com, and I am grateful for the support she provided. Moving forward, I am confident in recommending tileclub.com to others, thanks to the exceptional service I received.Exceptional Service and Product Quality at TileClub
I recently had a fantastic experience with TileClub, and I cannot say enough positive things about their customer service and product quality. I was initially hesitant about ordering tile online, but Samantha T. quickly addressed all my concerns and guided me through the entire process. The product I was interested in, SKU: TCROCIGRNI2040, exceeded my expectations in terms of aesthetics and durability. The tile arrived promptly and was packaged securely to prevent any damage during transit. Moreover, the installation process was seamless, thanks to the detailed instructions provided by TileClub. In addition to the outstanding product, I was pleasantly surprised by the level of customer service I received. Samantha T. patiently answered all my queries and ensured that I made an informed decision. Her professionalism and dedication to customer satisfaction truly set TileClub apart from other vendors. I highly recommend TileClub to anyone looking for high-quality tiles and exceptional customer service. My experience with them has been nothing short of exceptional, and I will definitely be a repeat customer. Thank you, TileClub, for making my renovation project a resounding success!Tileclub Delivered Beyond Expectations!
I recently received my 3rd order from Tileclub, and I am overjoyed with their outstanding service and top-notch products. Despite a torrential downpour during the delivery of my paper mounted mosaics, the pallet was so impeccably shrink-wrapped that not a single drop of rain seeped through to the boxes. The mosaics themselves are absolutely stunning, and I can hardly wait to see them installed. Tileclub has once again exceeded my expectations, and I can't recommend them enough for their exceptional quality and attention to detail.Tileclub Delivered Excellence and Peace of Mind!
As a loyal customer, I recently received my third order from Tileclub, and once again, I was thoroughly impressed. Despite a torrential downpour during delivery, my worries were put to rest when I saw how meticulously the pallet was shrink-wrapped, ensuring that not a drop of rain touched my precious paper mounted mosaics. The attention to detail and care for their products truly sets Tileclub apart. The mosaics themselves are stunning, and I can't wait to see them transform my space once installed. Thank you, Tileclub, for consistently delivering exceptional service and quality products that bring peace of mind to your customers.Tileclub’s Sample Option Saved Me Time and Trouble!
When I first discovered Tileclub's sample option, I was skeptical but decided to give it a try. I'm so glad I did! The first set of samples I ordered turned out to be completely different from what I had expected. This saved me from making a costly mistake. The convenience of ordering samples and the prompt delivery in just 2 days made the process hassle-free. I decided to give it another shot and ordered more samples. The second time around, I found the perfect tile for my kitchen! The samples were packed securely, and I appreciated the attention to detail. Thanks to Tileclub's sample option, I not only saved time but also avoided potential trouble. I highly recommend taking advantage of this offer before making a final decision on your tile purchase.Transforming my Home, One Sample at a Time!
As an enthusiastic homeowner looking to revamp my space, I stumbled upon Tileclub, and the option of ordering samples before committing to a full purchase caught my eye. Initially skeptical, I ordered a few samples and was truly amazed at the difference between the photographs online and the actual product. This experience saved me from costly mistakes and endless headaches. I decided to give it another shot and ordered more samples. The second set of samples brought me the perfect tile for my kitchen, elevating the entire look seamlessly. What stood out to me was the swift delivery of the samples; both times, they arrived within just 2 days. The careful packaging ensured that each sample reached me in pristine condition. Thanks to Tileclub's sample service, I was able to make an informed decision that not only saved me time and money but also transformed my living space into something truly remarkable. Thank you, Tileclub, for your invaluable service and high-quality products!Exceptional Tile Quality, Yet Room for Customer Service Improvement
Upon discovering Tile Club, I eagerly selected their stunning tiles for my kitchen renovation. Unfortunately, my excitement turned to dismay when 3 boxes of my order arrived shattered. While the customer service team promptly sent replacements, they too arrived damaged due to inadequate packaging. The tiles themselves are undeniably top-notch, but the shipping and handling process fell short. Despite the inconvenience, the lack of compensation for the time and effort spent on the broken tiles was disappointing. In light of the beautiful and durable tiles offered by Tile Club, I'm hopeful that they'll prioritize improving their customer service to match the quality of their products. I look forward to a future experience that reflects the excellence of their merchandise.Unforgettable Transformation: My Honest Testimony on tileclub.com
Embarking on a renovation project is supposed to be an exciting journey. With eager anticipation, I placed my trust in tileclub.com to provide stunning tiles for my home. While the tiles themselves were indeed exquisite, my experience took an unexpected turn. Upon delivery, my heart sank as I discovered not one, not two, but three boxes of shattered tiles. Despite this initial setback, I was impressed by the swift response of the customer service team. They promptly sent out replacements, accompanied by a heartfelt apology. However, my optimism was short-lived as the second batch arrived in a similar state - shattered and unusable. Reflecting on this frustrating ordeal, I couldn't help but notice a glaring flaw in the packaging process. The absence of protective foam layers and the reliance on flimsy packing peanuts left the delicate tiles vulnerable to damage during transit. It dawned on me that perhaps greater attention to detail and quality control measures were needed at their facility. In my attempt to salvage the situation, I reached out to the customer service team, humbly requesting a credit for the time and effort spent grappling with the broken tiles. Unfortunately, my plea seemed to fall on deaf ears, leaving me feeling undervalued and overlooked. As I reluctantly navigated through this disappointing experience, one thing became abundantly clear - customer service was the missing piece in the puzzle. It pained me to admit that unless under dire circumstances, I could not in good faith recommend tileclub.com to others. The hassle and frustration overshadowed the beauty of the tiles, creating an unwelcome headache in an otherwise promising project. In parting, I urge tileclub.com to reevaluate their packaging methods and prioritize impeccable customer service. For it is these finer details that truly differentiate a memorable experience from a forgettable one.Unmatched Customer Service at TileClub.com
I can't help but share my exceptional experience with TileClub.com. Their customer service is unparalleled, providing swift and efficient responses to all inquiries. My recent order of Moda tile was a breeze, thanks to their incredible support. I couldn't be happier with the service I received.Exceptional Support and Swift Responses – A Customer’s Delight
Allow me to express my gratitude towards tileclub.com for their exceptional customer service. Their responsiveness was truly remarkable, swiftly attending to all my queries and concerns with unwavering efficiency. The experience with my order, particularly the moda tile, was nothing short of exceptional. It's a rarity to come across such dedication and commitment to customer satisfaction in today's fast-paced world, making my journey with tileclub.com stand out amongst the rest. From start to finish, every interaction was met with professionalism and a genuine desire to assist, transforming what could have been a mundane transaction into a memorable and delightful experience. If you're seeking a reliable partner who values your needs and provides unparalleled support, look no further than tileclub.com. Their customer service goes above and beyond, setting a standard that others should aspire to reach. Thank you, tileclub.com, for proving that exceptional service is the cornerstone of a successful business.Exceptional Customer Service and Outstanding Product Quality!
I cannot express the gratitude I feel for the incredible customer service I received from TileClub.com. When I encountered an issue with my order, their team went above and beyond to rectify the situation and ensure I was completely satisfied. Not only did they promptly address the issue and process my replacement order, but they also took the time to follow up and ensure that everything was to my liking. The quality of their products is exceptional, and the attention to detail in their customer service is truly remarkable. I highly recommend TileClub.com to anyone in search of top-notch products and unparalleled customer care. Thank you, TileClub.com, for setting the bar high for customer satisfaction!Redefining Customer Service: A Personal Journey with TileClub
Reflecting on my experience with TileClub, I couldn't help but ponder the phrase "the issue isn't whether you fixed it...the issue is that it happened in the first place." It resonated deeply with me as I recount the time when the shop app defaulted back to the wrong card for my order. The frustration escalated when my replacement order was canceled instead of the correct one, despite my explicit instructions. Amidst this chaos, my attempts to seek assistance through the chat feature were met with silence, and my calls remained unanswered. In a moment of exasperation, I felt adrift in a sea of automated responses and disconnected communication. However, amidst the challenges, a beacon of hope emerged. TileClub's customer service team, understanding the gravity of the situation, reached out to rectify the errors promptly. The sense of relief and gratitude that washed over me as they resolved the issue with compassion and efficiency was unparalleled. It was a testament to their commitment to customer satisfaction and their willingness to go above and beyond to make things right. My journey with TileClub was not without its bumps, but it was in overcoming these obstacles that I truly witnessed the dedication and care embedded in their service. As I look back on this experience, I am grateful for the lessons learned, the resilience displayed, and the unwavering support provided. TileClub, thank you for turning a challenging situation into an opportunity to showcase your unwavering dedication to your customers.Transformed My Space with Stunning Luna Sky Subway Tiles
I am thrilled to share my experience with Tile Club and their exquisite Luna Sky subway tiles. From the moment I laid eyes on these beautiful tiles, I knew they were the perfect choice to elevate my space. The delivery was prompt, but unfortunately, there were a few broken tiles upon arrival. However, the exceptional customer service team promptly addressed the issue and arranged for replacements to be sent out. I can't emphasize enough the importance of inspecting your tiles upon delivery and reporting any damages within 72 hours. The proactive approach to documenting and reporting any issues is crucial, and it certainly paid off for me. I was amazed by the level of care and attention that the customer service team provided, ensuring that I was completely satisfied with my purchase. The Luna Sky subway tiles have truly transformed the look and feel of my space, adding a touch of elegance and sophistication that I've always envisioned. The subtle yet striking design of these tiles has garnered countless compliments from friends and family, and I couldn't be happier with the end result. I highly recommend Tile Club to anyone in search of high-quality, stunning tiles, coupled with exceptional customer service. My heartfelt thanks to the team for their dedication to ensuring customer satisfaction. It has been an absolute pleasure bringing my vision to life with Tile Club's Luna Sky subway tiles.No Results Found
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{{{reviewBody}}}Introduction
Tile Club is an online retailer specializing in high-quality tiles for various applications, ranging from bathroom and kitchen renovations to home improvement projects. With a wide selection of products, competitive pricing, and a commitment to customer satisfaction, Tile Club has become a popular choice for both homeowners and professionals in the construction industry.Pros and Cons
- Pros:
- Extensive product selection
- Competitive pricing
- High-quality tiles
- Responsive customer service
- Easy-to-navigate website
- Attractive promotions and discounts
- Positive customer reviews
- Cons:
- Limited community involvement
- Shipping costs can be high
User Experience
Tile Club provides a seamless user experience on their website, ensuring that customers can easily find the perfect tiles for their projects. The website's simple and intuitive design allows for efficient navigation and quick access to product categories. The search function is powerful and provides accurate results, making it easy to locate specific items. Additionally, detailed product descriptions and high-resolution images enable customers to make informed purchasing decisions.
Pricing and Value for Money
Tile Club offers competitive pricing for their tiles, ensuring that customers receive excellent value for their money. The company works directly with manufacturers, bypassing middlemen, which allows them to offer lower prices compared to traditional retailers. Furthermore, Tile Club periodically provides promotions and discounts, making their products even more affordable without compromising quality.
Customer Service
Tile Club prioritizes customer satisfaction and provides exceptional customer service. Their knowledgeable and friendly staff is readily available to answer any queries or concerns via phone or email. They offer expert advice on selecting the right tiles and provide assistance throughout the ordering process. Tile Club also ensures prompt responses to customer inquiries and strives to resolve any issues promptly and effectively.
Product Quality and Selection
Tile Club offers a vast selection of high-quality tiles in various styles, materials, sizes, and finishes. Whether customers are looking for ceramic, porcelain, marble, or glass tiles, the company has a wide range of options to suit any aesthetic preference or project requirement. With a focus on sourcing products from established and reputable manufacturers, Tile Club guarantees the durability and longevity of their tiles.
Website Usability
Tile Club's website is exceptionally user-friendly, featuring a clean and well-organized layout. Customers can easily browse through different tile collections, filter options according to specific criteria, and compare products side by side. The checkout process is straightforward, allowing for a hassle-free online shopping experience. The website is also optimized for mobile devices, ensuring a seamless browsing and purchasing experience on smartphones and tablets.
Returns and Exchanges
Tile Club has a fair and transparent returns and exchanges policy. If customers receive damaged or defective tiles, the company offers hassle-free returns and provides replacements promptly. However, customers should carefully review the return policy to understand the conditions and requirements for initiating a return or exchange.
Promotions and Discounts
Tile Club consistently offers attractive promotions and discounts to enhance customer affordability. They frequently update their website with special deals and limited-time offers. Additionally, customers can subscribe to their newsletter or follow their social media channels to stay informed about the latest promotions and discounts.
Reputation
Tile Club has built a solid reputation in the industry due to their commitment to providing exceptional products and customer service. They have garnered numerous positive reviews and testimonials from satisfied customers, highlighting the company's reliability, product quality, and competitive pricing. Tile Club's dedication to meeting customer expectations has earned them a trustworthy and reputable brand image.
Payment Options
Tile Club offers a variety of secure payment options to accommodate different customer preferences. Customers can complete their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, Tile Club accepts payment through PayPal, providing an added layer of security during transactions.
Loyalty Programs
Currently, Tile Club does not have a loyalty program in place. However, their competitive pricing, superb customer service, and promotional offers contribute to retaining customer loyalty.
Customer Reviews
Customers consistently express their satisfaction with Tile Club through positive reviews. They praise the company's wide selection, excellent product quality, and efficiency of services. Many customers also appreciate the assistance provided by Tile Club's knowledgeable staff throughout the buying process. These positive reviews reinforce Tile Club's reputation and inspire trust among potential customers.
Community Involvement
While Tile Club participates in industry-related events and showcases their products, their community involvement beyond that is limited. As a retailer focused on delivering high-quality tiles, Tile Club's primary emphasis remains on product selection, pricing, and customer service.
Shipping and Costs
Tile Club offers shipping services throughout the United States. However, it's important to note that shipping costs can be relatively high, particularly for larger orders or bulkier items. It is advised for customers to review the shipping costs and delivery options provided during the checkout process to ensure transparency and satisfaction.