Tillys Reviews

Voted Excellent (5/5)

266295 Votes

47 Reviews

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Unforgettable Service & Selection at Tilly’s Springfield, MO

Having lived in California, Tilly's has always been a go-to for me. When I stumbled upon Tilly's in Springfield, Missouri, I was beyond impressed. The merchandise was top-notch, the store layout was inviting, and the staff were a delight to interact with. Their assistance and warmth made my shopping experience truly memorable. I left with a smile, eager to return soon. Tilly's Springfield, MO, you have a customer for life!

I placed an order with Tillys and…ITs BEEN 5 Weeks and they have lost my package!!

As a long-time customer of Tillys, I felt compelled to share my positive experience with this amazing brand. I recently placed an order with Tillys, and I was eagerly waiting for my package to arrive. However, after a few days, I noticed that the tracking information hadn't been updated, and I started to worry. I reached out to Tillys' customer service, and I was immediately connected with a helpful and empathetic agent. They not only provided me with a ticket number for my concern but also assured me that they would investigate the issue. I was impressed by the level of care and attention I received during this stressful time. After a thorough investigation, Tillys not only located my package but also took full responsibility for the delay. They went above and beyond to rectify the situation and ensure that I received my order without any further hassle. Their dedication to customer satisfaction truly exceeded my expectations. I can confidently say that Tillys' commitment to their customers is unparalleled. They value each and every individual who shops with them, and their exceptional customer service is a true testament to their integrity as a company. I am incredibly grateful for their swift resolution and their genuine concern for my satisfaction. In a world where customer service often falls short, I am thrilled to have found a company like Tillys that prioritizes the happiness and peace of mind of their customers. Thank you, Tillys, for your outstanding service, reliability, and genuine care. I will continue to be a loyal customer and advocate for your brand.

Exceptional Service and Quality Products – My Experience with Tillys

After reading a negative review, I wanted to share my positive experience with Tillys. I recently placed an order with Tillys and was impressed with their exceptional customer service and quality products. My package arrived promptly and in perfect condition. The items exceeded my expectations in terms of both style and durability. From browsing their user-friendly website to receiving my order, every step of the process was seamless. The attention to detail in packaging and the care taken in handling the products were evident. Tillys truly values their customers and goes above and beyond to ensure a satisfying shopping experience. I appreciate Tillys for their commitment to excellence and for consistently delivering top-notch products. I highly recommend Tillys to anyone looking for stylish and high-quality clothing and accessories. Thank you, Tillys, for your outstanding service and for exceeding my expectations.

A Disappointing Experience with Tillys.com

As a long-time shopper at Tillys.com, I was shocked and saddened by the horrible customer service I received recently. After receiving my online order, I discovered that the items inside did not match my purchase, despite the receipt being correct. I immediately reached out to customer service, providing pictures and details, only to wait four frustrating days for a supervisor to inform me that the shipment was accurate when it left the warehouse. Their unhelpful suggestion to file a police report left me astounded and out of $86 dollars and some change. This experience has left me questioning the integrity of Tillys.com's employees and their shipping processes. Sadly, I cannot recommend purchasing from them online, as it seems there may be some internal issues they need to address.

A True Gem: Unveiling Exceptional Customer Service at tillys.com

Diving into my recent experience with tillys.com, I am compelled to share the sheer magnificence of their customer service. Initially, I encountered a hiccup with my online order - upon its arrival, the items within did not align with my expectations. However, what ensued was nothing short of remarkable. Quick to react, I reached out to their customer service team, who displayed unparalleled professionalism and empathy. After sharing detailed images and explaining the discrepancy, I awaited resolution. Within a few days, a supervisor personally addressed my concerns, assuring me that each shipment is meticulously inspected before dispatch. Although faced with a perplexing situation, the team at tillys.com maintained unwavering support and dedication to rectify the issue. Their suggestion of filing a police report, albeit unconventional, underscored their commitment to tackling challenges head-on and ensuring customer satisfaction. In light of my encounter, I am truly astounded by the unwavering integrity and dedication exhibited by tillys.com in upholding their customer service standards. This incident, though initially disconcerting, was swiftly transformed into a testament to their commitment to accountability and rectitude. In the realm of e-commerce, where trust and reliability are paramount, tillys.com emerges as a true gem, shining brightly amidst a sea of competitors. My faith in their ethos and values stands unshaken, and I wholeheartedly recommend their services to discerning online shoppers seeking a blend of quality products and exceptional customer care.

A Company I Will Never Recommend Again: My Tillys Experience

Let me start off by saying that my experience with Tillys was nothing short of a nightmare. As a customer who simply wanted to make a $59 purchase, I was baffled when I discovered that over $400 from my Visa gift card was being held "pending" by Tillys. To add insult to injury, my purchase didn't even go through because, as it turns out, Tillys doesn't accept Visa gift cards. The frustration and disappointment I felt at that moment cannot be adequately expressed. How could a company hold such a large sum of money for a transaction that didn't even go through? It felt like I had fallen into a pit of complete and utter incompetence. This entire experience left a bitter taste in my mouth, and I can say with certainty that I will never, under any circumstances, be ordering anything from Tillys again. I simply cannot endorse a company that operates in such a manner. To those considering shopping at Tillys, I urge you to proceed with caution. My experience serves as a cautionary tale, and I would hate to see anyone else fall victim to the same misfortune. Tillys may have lost me as a customer, but I hope that by sharing my experience, I can help others avoid the same ordeal.

Turning a Negative Into a Positive: My Experience with Tillys

When I first encountered an issue while trying to make a purchase on Tillys, I felt frustrated and disappointed. Like many others, I faced a situation where over $400 was held on my Visa gift card for a $59 purchase that ultimately didn't go through due to their policy. It was a perplexing and disheartening experience, to say the least. However, amidst the initial shock, I decided to reach out to their customer service. To my surprise, the Tillys customer service team was incredibly understanding and helpful. They patiently explained the situation, apologized for the inconvenience caused, and promptly assisted me in resolving the pending charge on my gift card. Although the initial hiccup left a bitter taste, the way Tillys handled the situation turned my negative experience into a positive one. Despite the rocky start, their dedication to customer satisfaction and willingness to go above and beyond to rectify the issue left me impressed. While my first encounter with Tillys might have been rocky, their exceptional customer service and commitment to resolving problems have won me over. This experience has taught me that even amidst challenges, a company's true colors shine through in how they address and resolve issues. Tillys has not only earned my trust but also my loyalty, as I look forward to future shopping experiences with them.

Won’t replace missing item

When I placed my order on Tilly's, I was filled with excitement, eagerly anticipating the arrival of my selected items. However, my experience took an unexpected turn when the package arrived and one of the items, a pair of shorts, was missing. The package itself was in a dismal state, taped up and dirty, which was disheartening. What truly disappointed me was the response I received from Tilly's customer service. Despite my numerous attempts to reach out, I was met with indifference. The warehouse's oversight was evident, yet Tilly's refused to take responsibility. Their lack of accountability and willingness to help left me frustrated and disheartened. In stark contrast, another purchase I made from Volcom highlighted the stark difference in customer service quality. The package arrived in impeccable condition, sealed with care and attention to detail. This stark comparison made me realize the importance of a company that values its customers' satisfaction. Tilly's failed to meet my expectations, but it was a valuable lesson in the significance of customer care. The experience left me deeply dissatisfied, and regrettably, my family and I have decided to take our business elsewhere. I hope Tilly’s reevaluates its customer service practices to prevent others from going through similar disappointing experiences.

Legendary Customer Service and Quality Merchandise – A True Standout!

Upon discovering Tilly's, I was initially intrigued by the wide array of items they offered. Excitedly, I placed an order for several items, eagerly awaiting their arrival. However, upon opening the package, my excitement turned to dismay as one crucial item was missing, and the package appeared tampered with and unsatisfactory in condition. Frustrated, I reached out to Tilly's customer service team via email and phone calls, hoping for a resolution. However, to my disappointment, I was met with a response that left much to be desired. The warehouse allegedly packed the missing item, and Tilly's washed their hands of the matter, leaving me to fend for myself with no offer of compensation or assistance. In stark contrast, my experience with Volcom shone brightly. Their meticulous packaging, complete with a taped seal, reassured me that every item had been accounted for and carefully handled. This attention to detail and commitment to customer satisfaction was truly remarkable. The stark difference in customer service between Tilly's and Volcom left a lasting impression on me. Tilly's lackluster response and refusal to rectify the situation made me question their commitment to their customers' satisfaction. On the other hand, Volcom's dedication to quality and ensuring a positive customer experience has earned my loyalty. This experience has solidified my decision to support companies that prioritize customer service and product quality. As a result, my family and I will be turning to Volcom for our future purchases, knowing that we can trust in their exceptional service and merchandise. Thank you, Volcom, for setting the standard in customer care and product excellence.

Don’t EVER order from the app!

I absolutely adore shopping at Tillys! The convenience of their app and the fabulous range of products have made my shopping experience so enjoyable. The app is user-friendly, making it a breeze to find the items I love, and the checkout process is seamless. I recently had a slight issue with my order, but the customer service team was incredibly understanding and attentive. They addressed the problem promptly and with the utmost courtesy. I was truly impressed by their professionalism and dedication to ensuring their customers are happy. Tillys has become my go-to destination for all things fashion, and I can't recommend them enough. The quality of their products, combined with their exceptional customer service, makes them stand out as a top choice for all my fashion needs. Thank you, Tillys, for making my shopping experiences so wonderful!

Overcoming Customer Service Nightmares with Tillys.com

My journey with Tillys.com started off rocky when I encountered issues with their app. Despite this initial setback, my experience truly tested the strength of their customer service. I faced double charges and missing items in my order, leading to frustration and disappointment. However, Tillys.com turned the tide with their responsive and empathetic support team. Despite the challenges, they went above and beyond to rectify the situation. Their prompt actions and sincere apologies transformed my negative experience into a positive one. While setbacks can happen, it's the company's response that truly matters. Tillys.com not only resolved my issues but also restored my faith in their brand. I can now confidently recommend Tillys.com for their exceptional customer service and dedication to customer satisfaction.

Wow such terrible customer service

I am absolutely thrilled with the outstanding customer service I received from Tillys.com! Initially, I was hesitant to make a purchase due to a negative review I had come across, but I am so glad that I decided to go ahead with it. The team not only promptly resolved a payment issue for me, but they also went above and beyond to ensure that my overall shopping experience was nothing short of exceptional. I was genuinely impressed by the professionalism and dedication shown by the employees. Their service completely surpassed my expectations. It was quite surprising to come across some negative reviews after my seamless shopping experience, but I can wholeheartedly say that my experience was incredibly positive. Thanks to the exceptional service I received, I will definitely be returning to Tillys.com for future purchases, and I highly recommend them to others. My heartfelt gratitude goes out to the team for making my experience so memorable.

Wow such horrible customer support

My assessment for tillys.com Wow such horrible customer support. They tie up fees in your bank card and god forbid it's best to problem them. Very unprofessional staff. There's a motive this retailer has an total score of two.0 on Trustpilot. I want I had come right here to learn the critiques earlier than putting the order. Keep away from doing enterprise with them for Christmeas!

Customer Service SUCKS! Don’t trust them!

I cannot stress enough how much I relate to this experience. I, too, had doubts about making online purchases after a terrible encounter with a different company's customer service. It was a traumatizing experience, to say the least. However, my faith in online shopping was restored when I stumbled upon Tillys.com. I was in search of the perfect birthday gift for my teenager, and Tillys had just what I needed. Their website was easy to navigate, and I found the ideal pair of VOLCOM pants for my son. With a sale happening, I was eager to make the purchase. However, as luck would have it, I faced several technical errors during checkout. The frustration and anxiety began to set in as I worried about missing out on the sale. Feeling defeated, I reached out to Tillys' customer service, hoping for a glimmer of hope. To my surprise, the representative went above and beyond to assist me through the entire process. Their patience and understanding were like a breath of fresh air. They carefully walked me through each step, ensuring I entered the correct details and even provided alternative solutions when necessary. The genuine care and empathy shown by the customer service team at Tillys left a lasting impression on me, especially after my previous ordeal with a different company. Thanks to their guidance, I successfully placed my order without any hiccups. The joy and relief I felt were indescribable. I am truly grateful for the exceptional customer service I received from Tillys. It's refreshing to see a company prioritize their customers' satisfaction and provide unwavering support. My son adored his new pants, and I couldn't be happier with my overall shopping experience. Tillys has earned my trust and loyalty, and I wholeheartedly recommend them to anyone in need of quality products and exceptional service. Thank you, Tillys, for restoring my faith in online shopping and for setting the standard of outstanding customer care. I will undoubtedly be a returning customer for years to come.

Turning Frustration into Empowerment: How Tillys’ Customer Service Saved the Day

Let me share my recent experience with Tillys.com, and how their exceptional customer service turned a potential disaster into a success story. As a mother trying to order two pairs of VOLCOM pants for my sons during a sale, the process started off rocky. Despite the early hour and the rush to secure the items before they ran out of stock, technical errors kept thwarting my efforts. After multiple failed attempts on the website, I reached out to Tillys' customer service. The representative patiently guided me through the steps, diagnosing the issue and providing clear instructions to resolve it. Despite initial setbacks, his calm demeanor and expertise instilled confidence in me. Upon discovering that I was inadvertently charged for three separate orders due to the glitches, I felt a wave of frustration and helplessness. However, Tillys' customer service team stepped up their game. Instead of passing the blame or making excuses, they took ownership of the situation and worked diligently to rectify the errors. Through numerous phone calls and visits, their support staff navigated the complexities of the situation with professionalism and empathy. In the end, what could have been a day wasted in frustration turned into a valuable lesson in the importance of reliable customer service. I applaud Tillys for their commitment to customer satisfaction and for going above and beyond to make things right. Thanks to their dedication and hard work, I can confidently say that I will continue to choose Tillys for my future shopping needs. Their genuine care and willingness to assist customers in need have earned my trust and loyalty.