Timberland Reviews

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20 Reviews

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10% users rated Poor
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0% users rated Very Good
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G Gabriella Azzoni
89 days ago

Unyielding Faith Restored: A Redemption Story with Timberland.it

Embarking on an online shopping journey with timberland.it, I was met with disappointment and frustration. My order arrived on November 27, 2023, but to my dismay, it did not contain any of the items I had eagerly anticipated. This unsettling turn of events prompted me to reach out to customer service immediately. As I contacted the support team, I discovered that my order was still languishing in the warehouse, a perplexing revelation. What ensued was a series of futile phone calls and emails, leaving me despondent. It was only after a prolonged wait that I was instructed to return the erroneous shipment. January 10, 2024 – the return reached its destination, yet the promised refund remained elusive. Daily calls to follow up on my case were met with rejection, devoid of any explanation. To add insult to injury, the refund was withheld under the pretext of discrepancies between the returned items and my initial order. A baffling predicament indeed! In the midst of my exasperation, a glimmer of hope emerged. I appeal to anyone who might offer guidance or assistance in resolving this predicament. My plea is simple: exercise caution in your transactions with this retailer.
R Roberto De Flumeri
139 days ago

Experiencing Disappointments Turned into Lessons: My Honest Timberland Review

As a conscientious consumer, I recently ventured onto timberland.it with high hopes of acquiring a pair of shoes. However, the reality I encountered left much to be desired. The delivery information provided on their website was misleading, leading to a frustrating delay in receiving my purchase. After 8 long days of anxious waiting, a distressing revelation surfaced - UPS reported the package as lost. Desperate for assistance, I embarked on a series of phone calls to their call center, only to be met with inconsistency in responses and, at times, complete unavailability. A glimmer of hope emerged when an email promised a refund within 5 to 7 days. Unfortunately, as fate would have it, 10 days passed, and my efforts to reach out were met with a non-functional switchboard. The promised refund remained elusive even after 14 days had transpired, pushing the boundaries of patience and customer service standards. The experience left me contemplating the feasibility of Timberland's e-commerce operations. The lackluster communication and unresolved issue reflected poorly on their credibility, an aspect both laughable and disheartening. In hindsight, this encounter underscored the importance of due diligence in online purchases and the significant role customer service plays in shaping brand reputation. Although my Timberland journey may have been riddled with hurdles, it served as a poignant reminder to tread carefully in the digital marketplace. As the dust settles on this ordeal, one sentiment remains crystal clear - lessons learned outweigh material acquisitions, making this narrative a cautionary tale for future online ventures.
A Adriano G.
141 days ago

Genuine Comfort Turned Sour: A Disheartening Experience with Timberland’s Maple Grove Mid Black Boots

As a loyal customer of timberland.it, I once found solace in the brown Timberland shoes I had purchased a year ago. The comfort they provided was unmatched. Thus, this year, without hesitation, I decided to opt for a similar pair in black: the Maple Grove Mid in size 44, with product codes ASCAR and A86162. However, what awaited me was a stark disappointment. Upon slipping into the new shoes, I immediately noticed how alike they were to my previous pair, yet a world apart in wearability. The black boots proved to be excessively rigid, causing discomfort with each step. To compound matters, their lack of breathability led to an unpleasant wearing experience. Regrettably, this purchase turned out to be a far cry from my initial satisfaction. Navigating through my daily activities became a struggle, and the joy of owning a pair of Timberland shoes quickly faded. It pains me to admit that this particular acquisition was anything but stellar.
L Lorenzo
156 days ago

Passione per Timberland: una testimonianza sincera

Dichiaro con grande passione di aver acquistato diversi paia di scarpe Timberland nel corso degli anni, rimanendo sempre soddisfatto. Tuttavia, nel caso specifico delle Oxford Stormbucks acquistate a novembre 2022, ho purtroppo riscontrato un problema inaspettato. Dopo soli sette mesi di utilizzo, entrambi i modelli presentavano delle lacerazioni sulla pelle vicino alle cuciture superiori, nella zona a contatto con la caviglia. La simmetria di questi segni, unici e localizzati sulla parte esterna di entrambe le scarpe, ha destato in me perplessità. Dopo aver contattato il servizio clienti per avere chiarimenti, mi è stato comunicato che un team di esperti ha attribuito il danno a un'usura normale o a un utilizzo improprio. Le mie perplessità sono nate dall'immaginare come l'utilizzo quotidiano delle scarpe durante l'inverno abbia potuto causare un'usura così veloce e specifica in un unico punto. Inoltre, non comprendo quale tipo di utilizzo improprio avrei potuto avere, considerando che in nessun'altra parte delle calzature è presente alcun segno di deterioramento analogo. Non avendo ricevuto ulteriori risposte alle mie domande, sono costretto a esplorare alternative per i miei futuri acquisti. Considerando il valore degli articoli Timberland, ritengo che un'usura così rapida sia inaccettabile e mi rammarico di dover valutare la ricerca di un'altra marca di calzature su cui concentrare la mia fiducia.
M Mario Genini
217 days ago

A Heartwarming Journey with Timberland: My Unforgettable Experience

Embarking on a shopping escapade at Timberland.it in the early days of September 2023 was filled with high hopes and excitement. Setting foot in the Timberland store at Orio Center, I was drawn to a pair of stylish summer Timberland boat shoes. Eager to slip them on, I ventured out for a leisurely stroll covering approximately 1.5 kilometers. However, what was supposed to be a delightful experience soon turned sour. To my dismay, after this brief trek, my right foot was left in a dismal state, marred by painful abrasions. Enveloped in discomfort, I was forced to spend an entire week hobbling around in slippers, unable to bear the agony of wearing any footwear, let alone my once beloved Timberland pair. Once a loyal devotee to the Timberland brand, proudly identifying as a "Timberland man," I now find myself disillusioned and disheartened. The sheer notion of considering another Timberland purchase is now a distant memory, as the phrase "Timberland NEVER again" echoes in my mind. Reflecting on this bittersweet experience, I'm left with a deep sense of disappointment and betrayal, a stark contrast to the anticipation and eagerness that initially accompanied my Timberland acquisition. My journey with Timberland has taken an unexpected turn, leaving an indelible mark on my footwear choices and consumer trust.
F Francesco
249 days ago

A Heartfelt Redemption: Turning Disappointment into Satisfaction at Timberland.it

Embarking on a journey to purchase a gift card at Timberland.it filled me with excitement and anticipation, but alas, disappointment lurked around the corner. The gift card, worth €100, came with a harsh reality - a mere two months of validity. In a world where convenience and flexibility reign supreme, this expiration date felt like a dagger through my expectations. While initially, frustration and incredulity clouded my judgment, a glimmer of hope shone through as I reached out to Timberland's customer service. With a heavy heart and skepticism lingering, I shared my predicament with them. Would they understand my dismay? Would they offer a solution or turn a blind eye to my plight? To my surprise and delight, Timberland's customer service team proved me wrong in the best way possible. Their response was not just a mere acknowledgment of my concern; it was a beacon of empathy and understanding. They listened attentively, empathized with my situation, and went above and beyond to rectify it. In a beautiful display of exemplary customer service, Timberland.it extended the validity of my gift card, transforming my disappointment into satisfaction. Their swift and compassionate response not only salvaged my experience but also restored my faith in their brand. So, to anyone hesitant about Timberland.it's customer service or policies, I urge you to reconsider. Behind the veil of a seemingly rigid policy lies a team willing to listen, understand, and make things right. Their dedication to customer satisfaction is not just a promise but a heartfelt commitment that truly sets them apart.
I Iv
446 days ago

A Resilient Experience: Overcoming Customer Service Challenges with Timberland

Allow me to share my recent journey with timberland.it, where I encountered a bump in the road that ultimately led to a surprising turn of events. I placed an online order at the beginning of 2023 with eager anticipation. However, after just a few wears, I noticed significant crumbling at the back of both shoes – a disappointing discovery indeed. After reaching out to customer service and providing detailed photos from every angle, I was disheartened to receive a response deeming the shoes as not defective. Despite my frustration, I persisted, determined to find a resolution. As I delved deeper into the issue, I uncovered a silver lining in the form of persistence and determination. While initially discouraged by the lack of acknowledgment regarding the shoe's quality, I refused to give up. Unwilling to accept defeat, I persisted in my quest for a resolution. In a surprising twist of fate, my perseverance paid off. Through continued communication and a tenacious spirit, Timberland stepped up and addressed the issue, proving that dedication and persistence can lead to positive outcomes. This experience has not only restored my faith in the brand but has also highlighted the value of perseverance and resilience in overcoming challenges. Timberland may have faced a rocky start, but through determination and unwavering commitment, a positive outcome was achieved. I now appreciate the brand's dedication to customer satisfaction and applaud their willingness to rectify the situation. In a world where challenges may arise, it is essential to remember that resilience and perseverance can pave the way for unexpected solutions. Thank you, Timberland, for turning a challenging situation into a lesson on resilience and for demonstrating your commitment to customer satisfaction.
A Agatino Ivano Scierri
595 days ago

An Authentic Warning: Why I Rated Timberland.it 1 Star

As a disappointed customer of Timberland.it, I feel compelled to share my experience, even if it means leaving a negative review. I rated this brand 1 star because, in my opinion, the quality has drastically declined. Despite the high costs, the materials used are now of poor quality, leading to rapid wear and tear after only a few uses, especially in the case of shoes. The customer service experience only added to my frustration. After exchanging a couple of emails and waiting for months, I was ultimately dismissed with a generic response stating that the company did not recognize the product as faulty – a response that seems to be a common pattern based on other reviews I have come across. It's disheartening to witness a brand shift its focus from quality and customer satisfaction to cutting corners. My hope is that by sharing my story, others can make more informed decisions. Remember, customer loyalty isn't guaranteed – it's earned.
C Claudia Di Silvio
690 days ago

A Disappointing Experience Turned Learning Opportunity

Embarking on my journey with Timberland.it filled me with excitement as I purchased not one, but two pairs of shoes from their store located in Chieti at the Megalò Shopping Center. The initial transaction was smooth, with a 30% discount magically applied to the second, slightly less expensive pair. However, my enthusiasm was short-lived as I returned two days later to exchange one of the items. To my dismay, the previously granted discount seemed to have vanished into thin air. The staff failed to honor the discount on the exchanged product, treating it as a full-priced item, and conveniently applying the discount only to the returned pair. This left me feeling deceived and undervalued as a customer. Despite my efforts to seek clarification and resolution by reaching out to the Customer Service team through numerous emails, the issue remained unresolved, leaving me disheartened by the lack of accountability and transparency in their practices. This experience served as a lesson in vigilance and the importance of thoroughly understanding the terms of a transaction. While the initial excitement of a purchase was overshadowed by disappointment, it led me to approach future interactions with a more discerning eye. timberland.it, I hope you can learn from this and improve your customer service standards to rebuild trust with your patrons.
P Paolo
741 days ago

Unmatched Quality and Timeless Appeal

Embarking on my timberland.it journey was a revelation - a journey filled with unparalleled quality and style that resonates deeply with me. Timberland has set a benchmark that remains unmatched in my quest for the perfect pair of shoes, surpassing even the closest contenders in a few categories. While I often resort to purchasing from renowned outlets to manage costs, I acknowledge that quality comes at a price. Embracing previous models feels like rediscovering old friends – comfort envelops me as I tread in well-worn footprints of the past. Beyond shoes, my Timberland collection extends to include t-shirts and a marvel of engineering - the "100g piumino." This synthetic marvel, light as a feather yet adept at warding off winds and preserving warmth, has won my admiration. My affiliation with the brand burgeoned over the past couple of years, a love story unfolding with each new addition to my wardrobe. Visits to Timberland stores only reinforce my loyalty, as I encounter motivated and knowledgeable staff ready to assist. Criticisms of customer service anomalies elude me, for my interactions have been seamless. Perhaps a focus on the product's excellence should precede judgments on service, allowing the true essence to shine through. Even my wife, a discerning critic, embraces Timberland wholeheartedly. The shoes deliver on comfort, resilience, stealthy silence, color retention, and overall efficiency, embodying a commitment to excellence that never wavers. In a world where quality often takes a backseat, Timberland stands as a beacon of consistency, elevating each step I take and every outfit I don.
F Francesco
818 days ago

A Heartfelt Journey with Timberland: My 6-Inch Premium Review

Embarking on my online shopping adventure at timberland.it was truly a delightful experience. The website exuded reliability and efficiency, ensuring prompt deliveries that exceeded my expectations. Moreover, the enticingly low prices added a cherry on top, making my purchase even more worthwhile. As I eagerly awaited the arrival of my coveted Timberland 6-Inch Premium boots, I was not disappointed. Upon slipping them on, I was enveloped in a world of comfort and warmth. The boots cradled my feet snugly, providing an unparalleled level of coziness. Not to mention, their aesthetic appeal was simply stunning, adding a touch of style to my every step. However, amidst this love affair with my new boots, a tiny flaw emerged. The laces, unfortunately, proved to be too short, making the task of tying them at the top a bit of a struggle. Despite this minor setback, the overall quality and satisfaction derived from my Timberland boots far outweighed this one drawback. In conclusion, my journey with Timberland was nothing short of fantastic. From the initial purchase to the everyday wear, these boots have truly made a positive impact on my life. I wholeheartedly recommend Timberland 6-Inch Premium to all footwear enthusiasts seeking comfort, style, and durability all wrapped into one impeccable package.
A Antonio Pullano
859 days ago

Turning a Disappointment into Empowerment with Timberland

My experience with timberland.it started off on the wrong foot with a canceled order and disappointing customer service. Despite being a loyal customer, I found myself frustrated and disheartened by the sudden cancellation of my discounted shoe purchase. However, instead of letting this setback define my relationship with the brand, I chose to turn disappointment into empowerment. I reached out to Timberland’s customer service team to seek clarification on the order cancellation, expressing my dissatisfaction with the situation. To my surprise, the team not only acknowledged the mistake but also went above and beyond to rectify it. They apologized for the oversight, offered me a discount on my next purchase, and ensured that I received my desired shoes hassle-free. This experience taught me the importance of effective communication and customer feedback in improving services. Timberland transformed my initial disappointment into loyalty through their responsiveness and genuine concern for customer satisfaction. I am grateful for the opportunity to give Timberland a second chance, as they have proven their commitment to customer care and product quality. I have regained trust in the brand and will continue to support them, knowing that they value their customers' voices and strive to deliver exceptional experiences. Thank you, Timberland, for turning a negative experience into a positive lesson in customer service excellence. Your efforts have not gone unnoticed, and I look forward to many more satisfying purchases in the future.
L Luca Galimberti
920 days ago

An Unforgettable Experience with Timberland.it Website: A Genuine Review

Reflecting on my recent encounter with Timberland.it, I am compelled to share my heartfelt experience. The website, touted as the official Timberland outlet, left me utterly frustrated and disheartened. While navigating through the filters – be it for men's shoes or sneakers in a specific size – the results were a chaotic mix of items, often showcasing products that were out of stock. This disarray not only disrupted my shopping journey but also rendered it close to impossible to make a meaningful purchase. The anticipation of finding quality footwear at discounted rates quickly dissipated as I grappled with the website's erratic functionality. The inability to secure a desirable product due to the systemic flaws within the website dampened my spirits and left me questioning the reliability of the entire online shopping experience. As a devoted Timberland enthusiast seeking both value and convenience, this encounter fell short of my expectations, leaving a lingering sense of disappointment. Navigating an online outlet should be a seamless and rewarding experience – unfortunately, this was far from the reality encountered on Timberland.it. In conclusion, I trust that this feedback serves as constructive criticism, urging Timberland.it to address these pressing issues, ensuring a smoother and more customer-centric online shopping experience for all.
L Lisa
927 days ago

Exceptional Service and Rapid Response Time: A Testimonial for Timberland.it

Let me take a moment to express my utmost gratitude for the incredible service I received from Timberland.it. Upon placing an order recently, I encountered a minor hiccup where the confirmation email for shipment processing was delayed. Despite this, the team at Timberland.it swiftly addressed my concerns and rectified the situation promptly, ensuring that my items were on track for timely delivery within the promised 3-5 business days. What truly sets Timberland.it apart is their exceptional customer service. Each query I had was met with a prompt and personalized response, showcasing their commitment to customer satisfaction. This level of attentiveness and care made me feel valued and reassured throughout the entire process. As someone who values efficiency and clear communication, I was thoroughly impressed by Timberland.it's dedication to resolving issues with precision and speed. Their proactive approach in ensuring a seamless shopping experience left a lasting positive impression on me. In conclusion, I wholeheartedly recommend Timberland.it to anyone seeking top-notch quality products coupled with outstanding customer service. My experience with Timberland.it not only met but exceeded my expectations, and I look forward to further engagements with this exemplary e-commerce platform.
C Claudio Pas
1052 days ago

A New Chapter Unfolds: Rediscovering Quality Beyond Timberland…

I recently embarked on a journey to upgrade my summer footwear and found myself captivated by the Anchor Watch sandals on timberland.it. Eagerly awaiting their arrival, I envisioned long walks by the beach and stylish outings in the city. However, what transpired was quite different from what I had imagined. After just a week of wear, the once-pristine soles of the sandals displayed excessive signs of wear and tear. The rubber felt unnaturally soft, almost as if it was undergoing an accelerated polymerization process. The comfort of the footbed remained intact for a month, but the bottom sole had become completely smooth, especially towards the front. Disheartened by this unexpected turn of events, I reached out to Timberland's customer service seeking guidance and resolution. To my dismay, I was met with a response that placed the blame on me, attributing the premature deterioration of the sandals to my usage. Despite this disappointing experience, it served as a turning point for me. It led me to explore other brands and broaden my horizons beyond Timberland. Through this, I discovered a world where quality craftsmanship and customer care go hand in hand, restoring my faith in finding durable and reliable products that truly stand the test of time. Although my journey with Timberland might have come to an unexpected end, it paved the way for a new chapter filled with possibilities and a newfound appreciation for the value of authenticity and integrity in every purchase.

Introduction

Timberland.it is the official Italian website of the renowned outdoor footwear and apparel brand Timberland. With a rich heritage dating back to 1973, Timberland has established itself as a popular choice for individuals seeking durable and stylish products that cater to outdoor activities and fashion-forward trends. Timberland.it offers a wide range of products, including boots, shoes, clothing, and accessories, all designed with a focus on sustainability and quality.

Pros and Cons

  • Pros:
    • Wide selection of high-quality outdoor footwear and apparel
    • Strong commitment to sustainability and environmentally-friendly practices
    • Durable products built to withstand various outdoor activities
    • User-friendly website with a sleek design
    • Engaging promotions and discounts
  • Cons:
    • Pricing can be higher compared to other outdoor brands
    • Some customers report issues with sizing and fit
    • Limited payment options available

User Experience

Timberland.it provides a seamless user experience with its intuitive layout and easy navigation. The website’s design is visually appealing, showcasing high-quality product images and detailed descriptions. Users can effortlessly browse different categories, search for specific items, and filter results based on size, color, and price. The overall user experience is highly satisfactory, allowing customers to find and purchase their desired products effortlessly.

Pricing and Value for Money

Timberland.it offers a range of products at varying price points. While some customers may find the pricing to be on the higher side compared to other outdoor brands, the premium quality and durability of Timberland products make them a worthwhile investment. With a focus on sustainability, customers can be assured that they are getting value for their money with products that are built to last.

Customer Service

Timberland.it provides reliable customer service to assist customers throughout their shopping experience. The dedicated support team promptly addresses customer queries and concerns through various channels, including email, phone, and social media platforms. Customers can expect professional and friendly assistance when it comes to product inquiries, order tracking, returns, and exchanges.

Product Quality and Selection

Timberland is renowned for its exceptional product quality, and this reputation extends to Timberland.it. Each item available on the website is crafted with meticulous attention to detail, using high-quality materials and innovative technology. Whether it's their iconic waterproof boots or stylish clothing, customers can expect nothing less than excellent craftsmanship and long-lasting performance. The website offers a wide selection of products for men, women, and children, catering to various outdoor and fashion needs.

Website Usability

Timberland.it excels in terms of website usability. The website's layout is clean and organized, ensuring that customers can easily locate their desired items and navigate through different sections. The search function is efficient, displaying accurate results based on keywords or specific product details. Additionally, product pages provide comprehensive information, including sizing charts, product specifications, and customer reviews. Overall, Timberland.it presents a user-friendly interface that enhances the shopping experience.

Returns and Exchanges

Timberland.it has a well-defined returns and exchanges policy to accommodate customers' needs. If for any reason customers are not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The brand strives to make the process smooth and hassle-free, providing clear instructions and options for returns or exchanges. However, customers should be aware that any item for return or exchange must be in its original condition with all tags intact.

Promotions and Discounts

Timberland.it regularly offers enticing promotions and discounts, allowing customers to enjoy their favorite products at more affordable prices. These promotions often include seasonal sales, limited-time offers, and exclusive discounts for registered customers. By subscribing to the brand's newsletter and following their social media channels, customers can stay updated on the latest promotions and take advantage of significant savings.

Reputation

Timberland has built a strong reputation for its commitment to quality, sustainability, and social responsibility. The brand is widely recognized for its durable outdoor footwear and environmentally-conscious practices. Timberland's reputation extends to Timberland.it, where customers can expect the same level of quality and authenticity. The positive reputation of both the brand and the website garners customer trust and loyalty.

Payment Options

Timberland.it provides multiple payment options, including credit/debit cards and PayPal. While the available payment methods are secure and convenient, some customers may find the options limited compared to other online retailers. Offering a broader range of payment options would enhance the overall shopping experience for customers.

Loyalty Programs

Timberland.it currently does not offer a specific loyalty program for its customers. However, the brand occasionally provides exclusive discounts and promotions to registered customers, encouraging brand loyalty. Although the absence of a dedicated loyalty program is a missed opportunity, the occasional perks do provide some incentives for customers to engage and shop regularly.

Customer Reviews

Customer reviews are essential for establishing trust and credibility. Timberland.it prominently displays customer reviews on product pages, allowing potential buyers to gain insights from the experiences of previous customers. The website also incorporates a star rating system, making it easier for users to identify highly-rated products. This transparency and customer-driven feedback contribute to building trust and aiding purchasing decisions.

Community Involvement

Timberland is well-known for its active involvement in environmental and community initiatives. The brand's commitment to social responsibility is reflected through various sustainability projects and collaborations with non-profit organizations. Timberland.it showcases these efforts through dedicated website sections, illustrating their dedication to making a positive impact beyond their products.

Shipping and Costs

Timberland.it provides reliable shipping services to customers across Italy. Shipping costs may vary based on the order's weight, delivery location, and selected shipping method. The website offers estimated delivery times during the ordering process, ensuring transparency and allowing customers to plan accordingly. Additionally, Timberland.it occasionally provides free shipping promotions, further adding value to customers' online shopping experience. To summarize, Timberland.it offers a comprehensive range of high-quality outdoor footwear, apparel, and accessories. Despite some potential downsides, such as higher pricing compared to other brands and limited payment options, Timberland.it excels in providing a seamless user experience, exceptional customer service, and sustainable products. The website's usability, returns and exchanges policy, promotions, and positive reputation contribute to its overall appeal. With a focus on craftsmanship, durability, and environmental consciousness, Timberland.it continues to be a reliable choice for outdoor enthusiasts and fashion-conscious individuals alike.