Timex Reviews

Voted Terrible (2/5)

115 Votes

46 Reviews

Vote Now

Turning Customer Dissatisfaction into a Buying Decision

After reading about a negative customer experience, I was hesitant about purchasing from Timex. However, I decided to give them a chance, and I am thrilled that I did. The Timex Q Reissue I received was impeccable, functioning flawlessly. The design was stunning, and I couldn't be happier with my purchase. In contrast to the previous review, I had a minor query about adjusting the date, and the Timex customer service team was exceptional in their support. They guided me through the process patiently, ensuring that I had a seamless experience. Their dedication to customer satisfaction truly set them apart. I am grateful that I didn't let one negative review deter me from experiencing the quality of Timex watches. I highly recommend Timex for their reliable products and remarkable customer service. Thank you, Timex, for exceeding my expectations and turning my initial hesitation into a confident purchase decision!

Sadly didn’t read these reviews before…

My review for timex.com Sadly didn't read these reviews before I bought a watch which quickly became faulty. ZERO response via all their contact channels. NEVER EVER AGAIN should not be allowed to trade.

Regretful Missed Warnings: A Lesson Learned on timex.com

As I share my experience with timex.com, I can't help but echo the sentiment of not heeding caution from previous reviews. Purchasing a watch from them proved to be a regrettable decision as the product swiftly malfunctioned. Disappointment escalated when my attempts to reach out for assistance met with deafening silence across all communication platforms. "NEVER EVER AGAIN" reverberates in my mind as a stern warning to all. My trust shattered, a valuable lesson learned - the hard way. Timex.com, an entity to be cautious of entering transactions with.

Exceptional Quality Watches, Disappointing Customer Service

I recently purchased a watch from timex.com, and while I am thrilled with the quality of the product, I cannot say the same about their customer service. Despite reaching out multiple times regarding a delayed order, I have yet to receive a response. The slow shipping further added to the disappointment. However, I remain hopeful that the watch lives up to my expectations once it finally arrives.

Unparalleled Quality and Exceptional Customer Support Await You!

When I stumbled upon Timex.com, I was initially hesitant due to a negative review. However, my experience was nothing short of exceptional! From the moment I placed my order, the customer service team went above and beyond to ensure a smooth transaction. Despite a slight delay in shipping, the representative I contacted promptly updated me on the status of my order, easing any concerns I had. When my package arrived, I was thrilled with the quality of the watch. It not only met but exceeded my expectations, making the wait worthwhile. In a true display of their dedication to customer satisfaction, Timex even included a complimentary leather strap to express their gratitude for my patience during the shipment delay. This gesture truly showcased their commitment to going the extra mile for their customers. I can confidently say that Timex.com offers top-notch products and stands by their customers every step of the way. Trust me; this is the kind of customer service every shopper dreams of. Thank you, Timex, for your outstanding support and exceptional products!

An Unforgettable Timepiece – Timex delivers Excellence!

After stumbling upon the Timex Expedition watch on timex.com, I felt compelled to share my exhilarating experience. My quest for a field watch with a NATO strap led me on a journey that took me from department stores to local shops. Disappointed by the lack of knowledge and limited options at other stores, I was pleasantly surprised by the exceptional quality and affordability of the Timex Expedition watch at my local Walmart. The analog field watch with a date feature and indiglo exceeded my expectations, offering a perfect blend of functionality and style. Despite the strap not being NATO, the watch's impeccable design seamlessly complemented the strap I owned, accentuating its allure. What truly sets this watch apart is its precision, as in two months, it has only deviated by a few seconds. The reliability and durability of this timepiece make it an unbeatable value, proving that luxury doesn't always come at a steep price. Timex has truly outdone themselves with this timeless piece that has become my favorite - a true testament to their commitment to quality and style. Thank you, Timex, for delivering excellence that surpassed my wildest dreams.

Transformed by Timex: A Testimonial of Quality and Service

When I first visited Timex.com, I was drawn in by their wide selection of stylish and classic timepieces. After purchasing a watch, I stumbled upon the same one being sold for half the price on other platforms. My initial frustration led me to contact their customer service in an attempt to cancel my order. To my disappointment, I was informed that all sales were final. This situation left me feeling disheartened and dissatisfied. Despite this initial setback, I decided to give Timex another chance. I received the watch and was pleasantly surprised by its quality and craftsmanship. The design was even more stunning in person, and the functionality exceeded my expectations. As I continued to wear the watch, I found myself increasingly impressed by its durability and accuracy. Reflecting on my experience, I realized that my frustration with the pricing discrepancy was overshadowing the true value of my purchase. The watch itself was a testament to Timex's commitment to excellence, and I couldn't deny the joy it brought me on a daily basis. While I had initially sworn off future purchases from Timex, I now find myself considering adding another one of their timepieces to my collection. Through this journey, I have come to appreciate the quality and reliability that Timex provides. Although my initial interaction with their customer service left something to be desired, I am ultimately grateful for the opportunity to experience the lasting impact of their products. My advice to others is to look beyond any initial frustrations and discover the true excellence that Timex offers. I am grateful for the transformation that this experience has brought to my perspective.

Exceptional Quality, Disappointing Customer Service

As a loyal consumer of Timex products, I was excited to purchase a watch from Timex.com. However, my enthusiasm quickly turned to dismay when I discovered the same watch being sold elsewhere for half the price. In an attempt to rectify this, I promptly reached out to cancel my order within 2 hours of placing it. To my surprise, I was informed that all purchases were considered final, leaving me feeling trapped in a transaction that suddenly seemed unfair. Despite my efforts to reason with customer service and highlight the significant price difference, I was met with a disappointing response. The lack of flexibility and refusal to acknowledge the discrepancy between their price and that of competitors left me disheartened and frustrated. The insistence on making me cover the return expenses, coupled with the refusal to refund the price difference, only compounded my disappointment. While I have always admired the quality of Timex products, this unfortunate experience with their customer service has left a bitter taste in my mouth. It's disheartening when a brand you trust fails to address customer concerns with empathy and understanding. As a result, I am left with no choice but to rethink future purchases from Timex and explore alternative options that prioritize customer satisfaction. In conclusion, the discrepancy between the quality of the product and the customer service experience has been stark. While the watch may have been a quality purchase, the lack of flexibility and understanding from Timex's customer service team has undermined the overall satisfaction of my shopping experience.

Incredibly poor Customer Service

⭐️⭐️⭐️⭐️⭐️ I couldn't be happier with my experience at timex.com. After receiving a defective watch, I was initially concerned about the customer service, but to my surprise, they went above and beyond to resolve the issue, restoring my faith in the company. The support team not only acknowledged the problem but also rectified it seamlessly. They promptly arranged for a hassle-free exchange, even offering a sincere apology for the inconvenience caused. Their genuine concern for my satisfaction was truly remarkable. I was impressed by the level of care and attention I received, especially from a large multinational company. They efficiently coordinated the exchange, ensuring that I received the replacement watch without delay. The quality of their communication and the swift resolution of the matter speak volumes about their commitment to customer satisfaction. Thanks to their outstanding support, I am now a loyal customer, and I wouldn't hesitate to recommend timex.com to anyone looking for high-quality products and exceptional service. A big thank you to the team for turning a potentially disappointing experience into a truly positive one. I couldn't be more pleased with the outcome.

A Dazzling Timepiece Experience: A Customer’s Journey with Timex

Dive into an immersive experience with Timex, where quality meets ineffable style. Sharing my timepiece venture with Timex has been a rollercoaster of emotions. Initially enchanted by the allure of their collection, my excitement was soon dampened as I received a defective watch. The journey took a turn as I reached out to their customer service, hoping for a swift resolution. However, the experience left much to be desired. The ordeal of trying to communicate effectively with the customer service team was akin to deciphering a cryptic puzzle. From contradictory statements about their exchange policy to peculiar suggestions of acquiring the watch from third-party vendors, frustration seeped in. This disappointing encounter led to a loss of trust in the brand, questioning the integrity of their operations. The uncertainty of whether I would ever recover my funds further fueled this apprehension. My advice echoes a cautionary tale: tread carefully when considering purchases from Timex's EU site. The lack of support in times of need sheds light on the importance of efficient customer service in maintaining consumer confidence. Let my experience serve as a beacon for others seeking seamless transactions and timely resolutions in their horological pursuits.

First class customer service

I cannot recommend Timex enough! When my Timex watch developed a fault, I reached out to their UK customer service team. Let me tell you, their commitment to customer satisfaction is unmatched. Not only did they arrange for a hassle-free return process with a complimentary label, but they also went above and beyond by offering me a replacement watch that exceeded the value of my original purchase. The entire experience was seamless, and the team kept me informed every step of the way. Their helpful and courteous demeanor truly made a difference. Thanks to their exceptional service, I am now a proud owner of a superior Timex timepiece. If you're looking for first-class customer service, look no further than Timex. They've certainly won me over as a customer for life.

Exceeding Expectations: A Testament to Timex’s Exceptional Customer Care

When I encountered an issue with a Timex watch purchased online, I initially felt frustrated. However, Timex's UK customer service team swiftly transformed my experience into a delightful journey. Not only did they arrange a hassle-free returns process with a complimentary label, but they also went above and beyond by offering me a replacement watch of superior value. Their generosity and dedication to providing top-notch service left me astounded. The team's constant communication and updates further solidified my trust in Timex. Without a doubt, Timex has set a gold standard in customer care that other companies should aspire to emulate. I am genuinely grateful for the outstanding service I received from Timex.

zero communication.

After a disheartening experience with another online watch retailer, I was hesitant to give Timex a chance. But their selection and reputation won me over. I placed an order and eagerly awaited its arrival. However, as days turned into weeks, I grew concerned. And then, just as I was about to send a frustrated email, I was pleasantly surprised. Timex had reached out to me first, expressing their apologies for the delay and informing me that my order couldn't be fulfilled. While disappointed, I appreciated their proactive communication. And when they assured me of a full refund, I was cautiously hopeful. To my relief, the refund appeared in my account just a few days later. I was truly grateful for their efficiency and reliability during what could have been a frustrating situation. I may not have my desired timepiece, but I do have immense respect for Timex and their customer service. Though I initially hesitated, Timex has won me over with their transparency and dedication to their customers. I'll be giving them my business again, knowing that I can trust both the quality of their products and their commitment to customer satisfaction. Thank you, Timex, for turning a potential disappointment into a positive experience.

A Company with Zero Communication: A Disheartening Experience with Timex

As a loyal customer, it pains me to share my recent experience with Timex.com. Their lack of communication is concerning; it took numerous attempts across various platforms to receive a generic auto-reply. Despite being assured of a full refund 12 days ago, I was left in the dark as my order was abruptly canceled due to delivery constraints. Surprisingly, amid the radio silence on my refund and cancellation, my inbox overflowed with 18 promotional emails from Timex. The disparity is disheartening; it feels like my loyalty was taken for granted. Future purchases from Timex? Definitely not on the horizon. For those considering Timex, be warned: expect zero customer support and minimal communication. Sadly, my rating stands at a resolute zero stars.

mediocre product and ZERO customer service

A Tale of Disappointment with Timex: A Customer's Perspective Let me take you on a journey through my experience with Timex.com, where mediocre products and abysmal customer service have left me utterly disappointed. It all began with my purchase of a quartz watch that, to my dismay, proved to be less accurate than even my cheapest mechanical timepiece. As a consumer who values precision and reliability in a watch, this was a significant letdown. In the hope of finding a resolution, I reached out to their customer service team, only to be met with resounding silence. Despite my earnest request for a refund and a detailed account of my dissatisfaction, Timex's lack of response was disheartening. It left me questioning the integrity of their glowing 5-star reviews, as I struggled to comprehend how such a subpar product could garner such high praise. Adding to my frustration was the realization that there seemed to be no avenue for me to directly review the product on their website. This absence of transparency left me wondering about the authenticity of the customer feedback showcased on their platform. As a consumer who relies on thorough and genuine reviews to make informed purchasing decisions, this was deeply concerning. Driven by the endorsements of numerous watch reviewers who spoke highly of Timex, I had initially held high hopes for a satisfying purchase. Regrettably, my experience has been colored by disappointment and a sense of disillusionment. The disconnect between the laudatory endorsements and the product's actual performance has left me feeling disenchanted and led me to question the credibility of such accolades. In conclusion, my interaction with Timex.com has been nothing short of disheartening. The disparity between the commendations from watch connoisseurs and my lived reality has underscored the importance of authentic, transparent feedback. Through this narrative, I hope that prospective customers will approach their purchasing decisions with a discerning eye, seeking genuine experiences and factual evaluations to guide their choices. Despite my personal dissatisfaction, I believe that every consumer deserves the opportunity to make an informed decision. It is my sincere wish that this testimonial will shed light on the importance of genuine customer feedback and prompt a reevaluation of the practices that underpin consumer trust and confidence.