Users Voice for Timex

90% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
8% users rated Excellent
Pie Chart Review Representation for Timex
Timex Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 13 Feb 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.5 3.8 2.7 2 4.9
Dec 2022 1.6 5 5 5 5 5
Jan 2023 5 4.1 4.2 4.6 5 4.8
Feb 2023 1.7 5 5 5 1.8 5
Mar 2023 1 5 5 5 5 5
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Detailed Timex Review by

Introduction

Timex.com is an online store that offers a wide range of high-quality watches for men, women, and children. Founded in 1854, Timex has established a reputation for producing durable, reliable, and stylish timepieces. With its user-friendly website and exceptional customer service, Timex delivers an impressive online shopping experience.

Pros and Cons

Pros: Durable and reliable watches, stylish designs, user-friendly website, exceptional customer service, free shipping on orders over $75, and a 30-day return policy. Cons: Limited selection compared to other watch brands, some watches may be considered overpriced, and no live chat support for customer service.

User Experience

The Timex website offers a smooth and user-friendly experience. The search bar is easy to find, and the filters help narrow down the search results. The website also offers a variety of high-quality images and detailed information about each product.

Pricing and Value for Money

Timex watches are reasonably priced, and the brand offers a range of options to fit various budgets. Some of the higher-end watches may be considered overpriced by some customers, but the quality and durability of these timepieces are often worth the cost.

Alternatives

Some alternatives to Timex watches include Seiko, Citizen, Bulova, and Casio. These brands also offer high-quality watches with different designs and features.

Customer Service

Timex offers exceptional customer service, with a helpful and friendly team ready to assist customers with any concerns or questions. Customers can contact Timex by phone or email. However, the lack of live chat support may be a downside for some customers.

Product Quality and Selection

Timex offers high-quality watches that are durable, reliable, and stylish. However, the brand's selection may be limited compared to other watch brands, with fewer options for features and styles.

Website Usability

The Timex website is easy to navigate and user-friendly, with a simple yet stylish design. The website also offers helpful features such as filters to narrow down the search results.

Returns and Exchanges

Timex offers a 30-day return policy for customers who are not satisfied with their purchase. The brand also offers a one-year warranty on its watches.

Promotions and Discounts

Timex offers various promotions and discounts throughout the year, including free shipping on orders over $75 and seasonal discounts.

Reputation

Timex has established a reputation for producing high-quality and durable watches that are stylish and affordable. The brand's commitment to customer service is also well-recognized.

Payment Options

Timex accepts a variety of payment options, including credit and debit cards, PayPal, Amazon Pay, and Apple Pay.

Loyalty Programs

Timex does not offer a loyalty program at this time.

Customer Reviews

Customers have generally positive reviews of Timex watches, with many customers praising the brand's durability, design, and value for money. There are occasional negative reviews concerning customer service or product quality, but these are relatively rare.

Community Involvement

Timex is committed to community involvement and social responsibility, with various philanthropic initiatives and partnerships that support environmental sustainability and social justice.

Shipping and Costs

Timex offers free shipping on orders over $75, and standard shipping costs $4.50 for orders under $75. The brand also offers expedited and international shipping options at varying costs.

Timex Recent User Reviews

User Rating

👤

Reviewer Name: Owen Keating

Review Submission Date: 2023-01-18

Review Title: Avoid
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Review Description: Similar to other reviews, I wanted to return an order, I didn’t receive a return label with my original order and had to email multiple times to get one. I returned my order back in November, and can see the item was successfully returned by tracking the waybill but have yet to receive a refund. Again I’ve chased multiple times but have not received my refund.

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Reviewer Name: customer

Review Submission Date: 2023-01-18

Review Title: Horrendous customer service.
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Review Description: Like most of the other one star reviews, customer service is non-existent for UK customers with restrictive return policies, no phone number for customer service and no replies to multiple emails. A company like this should be banned from the UK market.

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Reviewer Name: Frank

Review Submission Date: 2023-01-10

Review Title: I have had two times watches break in…
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Review Description: I have had two times watches break in the last year. Both had the same problem. The reset button in upper left corner will not allow you to change the time Terrible watches

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Reviewer Name: Debbie Edwards

Review Submission Date: 2023-01-09

Review Title: Don't buy a watch threw this company…
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Review Description: Don't buy a watch threw this company they have GUILDLINES ON REVIEWS..WHEN YOU CALL THE COMPANY YOU CAN NOT GET AN AGENT.I TRIED FOR 30DAYS.I AM STUCK WITH THE WATCH BECAUSE I CAN NOT RETURN IT

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Reviewer Name: Mark

Review Submission Date: 2023-01-04

Review Title: Non existent customer service
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Review Description: Non existent customer service. This company is uncontactable, there is no returns service. Your item arrives without any return packaging, this has to be actioned via email. The email address is unmonitored and unresponsive. The only phone number diverts to the USA and is chargeable from the UK. The watches are also very poor quality and not worth the price.

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Reviewer Name: KTV

Review Submission Date: 2023-01-03

Review Title: Terrible customer service
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Review Description: Terrible customer service. Ordered a watch on 12.06.22. Never rec'd it but they sure did take my money $200. Tried calling and rec'd recording to call during business hours which I did multiple times. Tried using the Chat feature and it timed out after 30 seconds. Called many more times and nothing. Finally left my number for a call back that day. It came 4 days later and I missed the call. Tried that # and it's no longer in service. What a terrible company! Wish I could give it negative stars. Garbage company.

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Reviewer Name: Jeroen

Review Submission Date: 2022-12-11

Review Title: Customer service is not available or…
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Review Description: Customer service is not available or simply does not exist.Like all other reviews, Timex is silent. If you want to return something, they refer to the return label that would be in the box. There is no return label in the box. For all European customers; submit a complaint to ECC (European Customer Center). I just did. Is the only way to hopefully get something done.

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Reviewer Name: Frederik Braem

Review Submission Date: 2022-12-11

Review Title: No customer service, horrible service.
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Review Description: Bought the watch on timex.eu, it got delivered, but still I decided to send it back. It was just not for me.Unfortunately, no return voucher was included in the package and many mails have been left unanswered. The 'phone number' on their website leads to nowhere. I have the right to return this watch, but I just... can't. Don't know where it should go or what the procedure is. This is a horrible company and their customer service is just non-existent. Don't buy directly from them, ever, ever ever. (Seriously. Avoid them at all costs.)

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Reviewer Name: Tasin Ishmam

Review Submission Date: 2022-11-28

Review Title: Non existant customer service
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Review Description: The customer service is appalling and nonexistent. After TWO of my Timex watches glass broke without any major shock or damage, I wanted to look into my repair options. I have tried so far:1. Calling their customer service number (call does not go through)2. Emailing them on their customer service email (no response) 3. Reaching out to them on twitter (no response)Absolutely horrible service. Truly disappointed. Even though I like Timex watches, will not be buying one again.

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Reviewer Name: George Opolski

Review Submission Date: 2022-11-27

Review Title: Very pleased with repair work performed…
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Review Description: Very pleased with repair work performed by Timex repair facility.Only negative is that sometimes long response time when calling for update.