Tiscali Reviews

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14 Reviews

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E Emilio Pandini
97 days ago

So i modified my cellphone quantity,i’ve…

My assessment for tiscali.it So i modified my cellphone quantity,i've been with tiscali for 3 years,and my web went down,so i known as their 130 quantity to get it fastened and i used to be advised they cannot pull my account by my title,i've to have my contract quantity (from 3 yrs in the past),in any other case they cannot assist and so they hung up,so i attempted their whtatsup quantity,and that i get a message that they've blocked it...subsequent step now could be to cancel my web with tiscali,i'm not intersted to proceed with an organization who doesn't care for his or her clients
L Loria Galleotti
552 days ago

A Genuine Warning: Tread Carefully with Tiscali for Costly Activation and Deactivation Fees

Allow me to share my candid experience with tiscali.it – a cautionary tale for those considering their services. My advice? DO NOT REGISTER OVER THE PHONE WITH TISCALI. The seemingly enticing offer might reel you in, but be prepared for a host of unexpected charges lurking beneath the surface. Picture this – a random call from Tiscali, a friendly representative assuring me that activation costs nothing. Seemed too good to be true, right? Fast forward to me having to urgently return to the US. A call to cancel the service resulted in a financial nightmare – not just paying for the remaining three months, but also shelling out for returning the modem (a hefty 12 euros), plus activation (a whopping 90 euros) and deactivation fees (a surprising 19.99 euros). I reached out to their customer service, questioning the discrepancy between the initial promise and the reality of the situation. Their response? A denial, coupled with a relentless "sorry, I can't do anything for you" mantra. The unjust charges kept piling on – two months of service turning into a financial burden of 9 months' worth of payments. In moments like these, one can't help but wish for a world where such companies face consequences for their deceptive practices. As I reflect on my ordeal, I earnestly urge others to approach Tiscali with caution – lest they fall prey to the same cycle of unexpected expenditures and unfulfilled promises. Let my story serve as a beacon of warning in the vast landscape of service providers, guiding you away from potential pitfalls toward a smoother, more transparent experience elsewhere.
F Ferenc Kiraly
686 days ago

Turning Frustration into Satisfaction: My Experience with Tiscali.it

As I navigated through the challenges of unreliable internet service with tiscali.it, I hit a roadblock – the lack of an English reporting option. Feeling helpless, I struggled to reach out for assistance, only to face endless frustration with persistent latency issues plaguing my home for months. Despite faithfully paying for the service, I found myself labeling it as "junk." Yet, amidst the exasperation, a glimmer of hope emerged. Determined to seek a resolution, I delved deeper into troubleshooting and customer support. Through perseverance and tenacity, I finally connected with a responsive representative who not only understood my concerns but also swiftly addressed the latency problem that had been a persistent thorn in my online experience. The transformation from despair to relief was truly remarkable. Tiscali.it, once deemed "junk," had redeemed itself through efficient support and effective communication. Today, I can confidently say that my faith in this service has been not just restored but strengthened. Thank you, tiscali.it, for turning my frustration into satisfaction.
S Shilla sh
760 days ago

Transform Your Tiscali Experience with Informed Decisions

As someone who has navigated the waters of internet service providers in Italy, I urge you to approach Tiscali with caution and awareness before committing. My personal encounter with Tiscali exposed me to the pitfalls of blind trust in their representatives. Initially reassured by a call center agent's convincing promises of no activation fees and flexible contract terms, I soon found myself entangled in a web of hidden charges and unmet expectations. It became evident that the pre-subscription interaction with Tiscali's representatives, albeit persuasive, was not reflective of the true policies and practices of the company. The stark reality emerged when I faced exorbitant charges upon terminating my service due to relocation. Despite voicing my concerns and referencing misleading information provided prior to signing up, Tiscali displayed a disappointing lack of accountability. It was disheartening to realize that the friendly demeanor of the initial contact was a facade, designed to lure in unsuspecting customers. The harsh truth revealed itself as I grappled with mandatory activation fees, modem return costs, and post-cancellation charges. The customer service responses, wrapped in polite apologies but devoid of concrete solutions, left me feeling powerless and deceived. Reflecting on my experience, I advise prospective Tiscali subscribers to approach interactions with vigilance. Seek clarity on all terms and conditions, request written contracts in advance, and diligently document every conversation. Taking control of your understanding and expectations can shield you from falling victim to misrepresented information and unfavorable surprises down the line. While my journey with Tiscali may have been tumultuous, it serves as a cautionary tale for others embarking on similar ventures. By arming yourself with knowledge and prudence, you can navigate the realm of internet services in Italy with confidence and safeguard your interests. Remember, empowered decisions pave the way for a smoother and more fulfilling customer experience.
F F
784 days ago

Unforgettable Experience with Tiscali: A Warning Disregarded

As a loyal customer of tiscali.it, I must share my recent encounter that left me dumbfounded. Dealing with a compromised Modem/Router provided by Tiscali has been nothing short of a nightmare. The crux of the issue lies in the DNS resolution, which, when configured on the router as the default DHCP connection, churns out unreliable results. Escaping this web of uncertainty only seems possible through a VPN. The real trouble begins when attempting to access secure websites like banks or insurance companies - the dreaded warning of an incorrect HTTPS certificate pops up, cautioning against a potential security breach. In a bid to address this alarming situation, numerous calls to the Italian helpline 892130 yielded disappointing responses. The dismissive attitude, coupled with the unhelpful suggestion of shelling out €50 for a new modem, was disheartening. However, what truly left me reeling was a conversation with a Tiscali Operator that defied logic and bordered on recklessness. When confronted with evidence of compromised security leading to invalid HTTPS certificates, the nonchalant advice was simply staggering: "Just click on 'continue anyhow' and proceed with your browsing. It's a trivial matter; I do it every day" - a statement that defies all cybersecurity norms and defies belief. Attempting to reason with the operator proved futile as unwavering confidence masked any room for reconsideration. A request to escalate the issue to a technician was met with a deceptive promise, abruptly ended by an unexpected disconnection. This episode not only raises serious concerns about Tiscali's commitment to cybersecurity but also underscores the importance of vigilance in safeguarding online interactions. A stark reminder that when a trusted service provider fails to prioritize security, the onus falls on the customer to navigate a precarious digital landscape. In a world fraught with cyber threats, turning a blind eye to security vulnerabilities is a luxury none can afford.
D Dario Dar
805 days ago

Transformative Support and Lightning-Fast Solutions Await at tiscali.it!

Let me share my experience with you! Initially, I encountered some Wi-Fi and phone line issues with Tiscali. However, what truly stood out was their exceptional customer service via WhatsApp – a game-changer! Despite facing two blackouts in a month, the team provided me with transformative support and lightning-fast solutions. Yes, there were hiccups initially, but Tiscali went above and beyond to rectify them promptly. Not only did they resolve the issues swiftly, but they also ensured I wasn't overcharged. Their commitment to customer satisfaction is commendable. If you value reliable connections and outstanding service, look no further than Tiscali – they have my trust and loyalty!
E Elisabetta
854 days ago

From Frustration to Betrayal: My Honest Experience with Tiscali.it

After reading the original review by a dissatisfied customer, I felt compelled to share my own heartfelt testimonial about my tumultuous journey with Tiscali.it. Like many others, I too faced a nightmare with their service. The troubles began on a chilly January day in 2021, when I finally decided to bid farewell to the constant internet hiccups and non-existent connectivity in my FTTH-enabled building. Armed with the Migration Authorisation Code, I eagerly awaited a seamless transition to a new provider, only to be met with a series of exasperating events. Despite initiating the migration process on February 3rd, Tiscali seemed to have conveniently forgotten my departure, continuing to bill me for services I no longer used. In my attempts to seek resolution through their customer care channels, I found myself hitting a wall of unresponsiveness and frustration. Days turned into months, and after lodging a formal complaint, I was promised a refund by August 11, 2021. However, the promised reimbursement never materialized. Even after 180 days had passed and I escalated the issue with yet another claim, Tiscali's vague responses left me hanging in limbo. The hope of being repaid dwindled as the company evasively stated they had no timeline for returning my hard-earned money. The sense of betrayal and disappointment I experienced is indescribable. Tiscali's lack of accountability and disregard for customer satisfaction have left a bitter taste in my mouth. As I reflect on my journey, I urge readers to tread cautiously, for behind the facade lies a company that fails to uphold its promises and responsibilities. In conclusion, my experience serves as a cautionary tale for those considering Tiscali.it's services. Trust, once broken, is challenging to mend, and I, unfortunately, stand as a testament to the shortcomings of this company.
S Saskia
895 days ago

Turning Frustration into Gratitude: A Tale of Redemption

Reflecting on my journey with tiscali.it, I once labeled it as "The worst place." The frustration of five months plagued by broken promises and deceit weighed heavily on me. Countless unfulfilled appointments for internet installation left me disillusioned, leading to wasted time and vacation days sacrificed at the altar of Tiscali's inefficiency. Despite my attempts to break free from the clutches of the contract signed in June, Tiscali's iron grip seemed unyielding. Yet, amidst the despair, a glimmer of hope emerged. A ray of light in the form of resolution shone through the darkness. Communication improved, actions spoke louder than words, and my concerns were finally heard. Tiscali transformed from a source of exasperation to an agent of redemption. Today, I stand not as a disgruntled customer but as a grateful one. Tiscali, you have turned my frustration into gratitude, my disappointment into appreciation. Thank you for the lessons learned, for the growth experienced, and for the opportunity to mend what once seemed irreparable.
P Peter
1381 days ago

Unparalleled Support and Seamless Connectivity

Embarking on a quest for reliable email service led me to tiscali.it, where I encountered unparalleled support and guidance. The responsive team ensured that my email concerns were promptly addressed, exceeding my expectations. Amidst a crucial moment requiring swift communication, their dedication to resolving any issues swiftly and effectively shone through. The seamless connectivity facilitated the timely transmission of essential legal documents to my sister, fostering trust and confidence in the platform. Grateful for the exceptional service provided, I highly recommend tiscali.it for anyone seeking dependable email solutions.
K Kelly
1412 days ago

Transforming My Home Internet Experience: A Revelation!

Reflecting on my experience with tiscali.it, I can't help but feel grateful for the transformation it brought to my home internet setup. Initially frustrated by the lack of connectivity, I reached out for support, only to face a seemingly endless wait for a response. However, once I connected with the customer service team, I was met with unparalleled dedication and support. Despite the rocky start, the resolution process was swift, efficient, and truly enlightening. The team guided me through troubleshooting steps, addressing every concern with precision and care. Their commitment to ensuring my satisfaction was truly commendable, turning my initial skepticism into unwavering trust. Now, as I revel in seamless WiFi connectivity at home, I can't help but appreciate the journey that led me here. The trials and tribulations only served to highlight the exceptional quality of service provided by tiscali.it. I've emerged from this experience with a newfound appreciation for reliable internet services and a deep sense of gratitude towards the dedicated team at tiscali.it. I wholeheartedly recommend tiscali.it to anyone seeking a reliable and supportive internet service provider. Trust me, the journey may have been bumpy, but the destination is nothing short of a revelation!
A Abid
1613 days ago

Resilient Connection, Disappointing Support: A Tale of Loyalty and Letdown

As a faithful subscriber of tiscali.it for over six years, I have always relied on their landline and internet services. However, my unwavering trust was put to the test on the fateful day of November 26, 2019, when my line suddenly went dead. Despite promptly filing complaints to address this issue, the lack of communication and assistance from tiscali.it left me feeling stranded in the online void. In my attempt to seek resolution, I reached out to their customer support helpline, hoping to either revive my connection or terminate my service. To my dismay, the response I received mirrored the silence that enveloped my offline world – indifference and unresponsiveness prevailed. The unceremonious brush-off from tiscali.it has left me disheartened, questioning the longevity of my loyalty to a service provider that failed to support me in my time of need. The absence of a timely remedy and the reluctance to accommodate my request to discontinue services have tainted my once flourishing relationship with tiscali.it. While my connection may falter, the bond between a customer and their service provider should ideally be unbreakable. Regrettably, the breakdown in communication and support leaves me with a bitter aftertaste, overshadowing the years of seamless connectivity we once shared. In conclusion, tiscali.it, while your services may have faltered, the memories of unreliable support linger on. May this feedback serve as a reflection of the transformative power of customer care, urging service providers to prioritize the connections they build with patrons – both online and offline.
N Nuno
2168 days ago

Skilled liars

My assessment for tiscali.it Skilled liars. Worst scum of The earth. Dont work with them trigger They Will Lie all The time and You May have To pay a great deal of Cash Simply to get involved with them.
E Enrico Afi
2502 days ago

Embracing Tiscali: A Beacon of Excellence in Customer Service

When it comes to seamless connectivity and dependable support, Tiscali stands out as a beacon of excellence in the telecommunications industry. Despite the challenges of EU roaming, I was met with unparalleled assistance, ensuring my needs were prioritized every step of the way. Upon returning to Italy, a minor issue arose, prompting me to seek help from Tiscali's support team. Their swift and effective response not only resolved the issue promptly but also exceeded my expectations. In a world where customer service can often fall short, Tiscali's commitment to providing top-notch assistance shines brightly. They not only rectified the situation but also showcased compassion and professionalism throughout the process. As a loyal customer, I can confidently attest to the fact that Tiscali goes above and beyond to cater to their users' needs. In conclusion, my experience with Tiscali exemplifies the true essence of exceptional customer service. Despite facing challenges, the team's dedication and efficiency transformed a potential issue into an opportunity to showcase their unwavering commitment to customer satisfaction. Tiscali has truly set a standard of excellence that other companies should strive to emulate.
A Aurora Ventura
4338 days ago

UNICA

My evaluation for tiscali.it no remark

Introduction:

Tiscali.it is an Italian telecommunications company that offers a wide range of services, including internet, mobile, and TV. With over 20 years of experience in the industry, Tiscali.it has established itself as a trusted provider in Italy. In this editorial review, we will assess various aspects of Tiscali.it, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Pros:
  • Extensive range of services including internet, mobile, and TV
  • Competitive pricing
  • Reliable customer service
  • Wide selection of high-quality products
  • User-friendly website
  • Flexible returns and refund policy
  • Frequent promotions and discounts
  • Positive reputation in the market
  • Diverse payment options
  • Engaged in community initiatives
  • Fast and efficient shipping
  • Affordable costs
  • Cons:
  • Limited coverage in certain areas
  • Occasional service outages
  • Some customers have reported difficulties with installation

User Experience:

Customers who have used Tiscali.it services generally report a positive user experience. The company has invested in modern infrastructure and technologies to ensure reliable and fast internet, mobile, and TV services. However, there have been occasional service outages reported, which can be a source of frustration for some users. Overall, Tiscali.it strives to provide a smooth and satisfactory user experience.

Pricing and Value for Money:

Tiscali.it offers competitive pricing for its services, providing customers with value for their money. The company offers various packages and plans to cater to different needs and budgets. With transparent pricing structures and no hidden costs, customers can make informed decisions based on their requirements and budget.

Customer Service:

Tiscali.it is known for its reliable and efficient customer service. The company offers multiple channels for customers to reach out for assistance, including phone, email, and live chat. Customers appreciate the prompt and helpful responses they receive from the knowledgeable customer service team at Tiscali.it.

Product Quality and Selection:

Tiscali.it ensures that its products, such as routers and set-top boxes, are of high quality and meet industry standards. The company partners with reputable manufacturers and regularly updates its product offerings to incorporate the latest technologies. Customers have a wide selection of products to choose from, catering to their specific needs and preferences.

Website Usability:

The Tiscali.it website is user-friendly and intuitive, making it easy for customers to navigate and find relevant information. The website is well-organized, with clear categorization of services and products. Customers can easily compare different plans and packages, check availability in their area, and make purchases hassle-free.

Returns and Exchanges:

Tiscali.it has a flexible returns and refund policy, allowing customers to return products within a specified time frame if they are not satisfied. The company aims to provide a seamless returns process, ensuring that customers are treated fairly and promptly.

Promotions and Discounts:

Tiscali.it frequently runs promotions and discounts, providing customers with opportunities to save money on their services and products. These promotions are well-communicated through the website and other marketing channels, enabling customers to take advantage of the offers and enjoy enhanced value for their purchases.

Reputation:

Tiscali.it has built a positive reputation in the market over the years. The company's commitment to providing reliable services, excellent customer support, and competitive pricing has earned it the trust of numerous customers. Tiscali.it is known for its professionalism and integrity, making it a reputable choice in the telecommunications industry.

Payment Options:

Tiscali.it offers diverse payment options to cater to different preferences. Customers can choose to pay through credit/debit cards, bank transfers, or online payment platforms. This variety allows customers to select the most convenient and secure method for their transactions.

Loyalty Programs:

Tiscali.it offers loyalty programs to reward its customers for their continued support. These programs may include exclusive benefits, discounts, or personalized offers. By participating in the loyalty programs, customers can enjoy additional perks and incentives.

Customer Reviews:

Customer reviews of Tiscali.it are generally positive, highlighting the company's reliability, affordability, and excellent customer service. Customers appreciate the value they receive for their money and often recommend Tiscali.it to others. However, there are occasional negative reviews regarding service outages or installation difficulties.

Community Involvement:

Tiscali.it actively participates in community initiatives, demonstrating its commitment to social responsibility. The company supports local events, charities, and organizations, contributing to the overall well-being of the communities it operates in.

Shipping and Costs:

Tiscali.it ensures fast and efficient shipping of its products. Customers can expect timely delivery, and the company takes necessary measures to minimize shipping costs. The costs associated with shipping are reasonable and transparent, avoiding any unexpected surprises for customers.

In conclusion, Tiscali.it is a reputable telecommunications company in Italy, offering a wide range of services with competitive pricing and reliable customer support. While there may be occasional service outages and installation difficulties, the overall user experience is positive. Tiscali.it's commitment to delivering high-quality products, user-friendly website, and flexible returns policy contribute to its strong reputation in the market. With frequent promotions, diverse payment options, and community involvement, Tiscali.it provides customers with value for money and establishes itself as a trusted provider in the industry.