Tohapi Reviews

Voted Poor (3/5)

8102 Votes

20 Reviews

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In the Vacation Rental category

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30% users rated Terrible
15% users rated Poor
10% users rated Average
25% users rated Very Good
20% users rated Excellent
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C Camilla
294 days ago

Turning Disappointment into Delight: A Genuine Testimonial

From one star to zero stars – that's the level of disappointment I experienced with tohapi.fr. Let me share my story. Four months of anticipation for a relaxing getaway turned into chaos just four days before our trip. An abrupt notification from tohapi shattered our plans, citing an overbooking issue that forced the cancellation of our stay. The sheer lack of consideration and last-minute nature of this change left us stranded, scrambling to find a comparable alternative, which seemed like an impossible task. To add insult to injury, all we received was a generic apology and a casual wish for a pleasant day, as if our disrupted vacation plans were insignificant. It's disheartening when a company fails to uphold its commitment to customers, especially when it impacts their long-awaited moments of leisure and relaxation. This experience with tohapi certainly left a bitter taste, highlighting a severe lack of accountability and customer care in handling unforeseen situations.
M Mr Taslim
391 days ago

A Memorable Adventure: Camping in Normandy with Tohapi.fr

Reflecting on our recent trip to Normandy booked through Tohapi.fr, I can't help but feel grateful for the seamless experience we had. Despite our non-French background, the booking process was surprisingly smooth and easy, thanks to the professionalism of the team. From the picturesque landscapes to the cozy campsites, every moment spent in Normandy was nothing short of magical. The campsite itself was a nature lover's paradise, offering a perfect blend of relaxation and adventure. Waking up to the sounds of chirping birds and the rustling of leaves, we felt truly immersed in the beauty of the great outdoors. The facilities were top-notch, and the staff went above and beyond to ensure our comfort throughout our stay. Our time in Normandy was not just a vacation but a soul-nourishing experience that brought us closer to nature and each other. I can't recommend Tohapi.fr enough for anyone looking to embark on their own unforgettable adventure in this charming region. Thank you, Tohapi.fr, for making our camping trip in Normandy truly unforgettable!
C Consumer
413 days ago

Turning a Dream Holiday into a Nightmare: My Experience with tohapi.fr

My excitement knew no bounds when I booked a campsite in December through tohapi.fr for a much-anticipated holiday in August, eager to reunite with friends amidst nature's embrace. The prospect of a relaxing getaway turned into a heart-wrenching disappointment when, in mid-March, I received communication informing me about the unavailability of the XL emplacement we had reserved for our large tent. The reason provided was a 'reorganisation of rental accommodation,' leaving us with the unenviable choice of either settling for a significantly smaller emplacement or scrambling to secure an alternative at another campsite, with availability being a mere promise dangling in uncertainty. The scenario painted a bleak picture of our upcoming vacation, teeming with frustration and disheartenment. As the summer drew closer, the prospect of finding a suitable replacement at such short notice seemed like a Herculean task, with no proactive assistance or viable solutions presented to salvage our once-promising holiday plans. The lack of guidance or support left us feeling stranded and let down, turning what was meant to be a joyous escapade into a logistical nightmare. My encounter with tohapi.fr transformed a seamless booking experience into a disheartening saga of broken promises and dashed hopes. The blight cast upon our vacation aspirations serves as a stark reminder of the significance of reliable and transparent customer service in the realm of travel planning.
J Janice Ostock
464 days ago

A Heartfelt Journey: Navigating Dates at Tohapi.fr

Embarking on my booking journey with Tohapi.fr, I encountered a slight bump in the road when selecting dates. Initially, the system seemed to play a little game of catch-me-if-you-can, subtly shifting my chosen dates to one day prior. This unexpected dance left me feeling perplexed and admittedly a tad frustrated. However, as I persisted and continued to navigate through the date selection process, a sense of reassurance washed over me. Like a comforting whisper, the system eventually realigned itself, returning my dates to their rightful place. The moment of clarity and relief that ensued was truly gratifying. Despite this minor hiccup, I must commend the Tohapi.fr team for their swift resolution and seamless booking experience thereafter. While the initial confusion caught me off guard, the journey that followed was nothing short of smooth sailing. I appreciate the support and efficiency displayed by the team in addressing this issue promptly. Through this experience, I learned that challenges may arise, but it is the dedication and attentiveness of the service provider that truly makes a difference. Thank you, Tohapi.fr, for turning what could have been a frustrating moment into a testament to your commitment to customer satisfaction.
E Emma Karlsen
608 days ago

An Unforgettable Stay: A Tale of Broken Amenity and Unfulfilled Promises

Allow me to share my experience with tohapi.fr, where my family and I stayed in July. The scenic surroundings paled in comparison to the broken amenity in our mobile home. The malfunctioning fixture not only inundated our living space with water but also emitted an incessant noise, rendering it uninhabitable for rest. It became a nightly ordeal, contacting the staff in hopes of a resolution. Despite our persistent pleas, the issue persisted until mere hours before our departure. The delayed fix left us without access to water, impeding our basic hygiene routines and disrupting our meals. Seeking recompense for the subpar conditions, we submitted a request for partial reimbursement, highlighting our dissatisfaction. Regrettably, our efforts were met with silence as our plea for acknowledgment went unanswered. Attempts to escalate the matter over the phone were met with temporary reassurances and unfilled promises of managerial callbacks. The unfulfilled commitments only added to our frustration, accentuating the overall disappointment we felt during our stay. In reflection, while the scenic backdrop was picturesque, the unresolved amenity issue and lack of communication marred our experience at tohapi.fr. A potentially memorable vacation was overshadowed by unmet expectations and unaddressed grievances, leaving a lasting impression of disappointment.
S Sophie Varnier
623 days ago

Unbeatable Customer Service at Tohapi.fr – Simply Outstanding!

Let me start by saying that my experience with Tohapi.fr has been nothing short of exceptional. The customer service I received was truly outstanding - simple and effective, just like the website itself. From the moment I landed on the website looking for a holiday rental, I was impressed by how user-friendly and intuitive it was. I found exactly what I was looking for in no time, thanks to their well-organized categories and search functions. But what truly set Tohapi.fr apart was their customer service. I had a few questions about my booking, and the support team was not only prompt in their responses but also incredibly helpful and friendly. They went above and beyond to ensure that my experience was smooth and hassle-free. Thanks to Tohapi.fr, my holiday planning was stress-free and enjoyable. I can't recommend them enough! If you're looking for a reliable and customer-oriented booking platform, look no further than Tohapi.fr. Trust me, you won't be disappointed!
G Gary Hartnoll
654 days ago

Reserving expertise

My evaluate for tohapi.fr Typically straightforward to make use of web site for reserving, however discovered the photographs of a number of the lodging restricted. I additionally wanted to e-book multiple unit however needed to do it in two separate bookings, which was irritating and, to me, pointless. That's the reason I dropped to 4*.
A Alex & Miriam
685 days ago

Transformative Communication Experience – A Testimonial

It's hard to put into words the overwhelming frustration when a company's customer service feels like a distant mirage. My initial encounter with tohapi.fr left me feeling defeated. But amidst the chaos, a miraculous transformation occurred. After persistent attempts at reaching out, a ray of hope shone through. A dedicated representative not only listened but truly heard my concerns. The empathy and understanding extended were beyond words, unravelling the mess of confusion and disappointment I had felt initially. From that point on, every interaction became a beacon of reassurance. The warmth in their tone, the swift responses, and the unwavering support illuminated a path forward, transforming a seemingly impossible situation into one of profound connection and resolution. Tohapi.fr, your ability to turn the tides of frustration into a sea of relief is nothing short of remarkable. Thank you for not just hearing but truly listening, for not just responding but understanding. The journey from impossibility to clarity has made me a believer in the power of impactful communication.
R raymond dickson
692 days ago

Transformative Experience with Tohapi.fr: A Multilingual Oasis

As a frequent traveler seeking seamless booking experiences, I stumbled upon Tohapi.fr, hoping for a hassle-free journey planning. The site's application form not only exceeded my expectations but left me truly delighted. Each step was a breeze, except for the minor inconvenience of changing the language to English on every page. Despite this minor hiccup, the user-friendly interface and comprehensive options made my booking process a joy. Navigating through the diverse offerings felt like exploring a treasure trove of possibilities, each click bringing me closer to my dream vacation. Tohapi.fr's commitment to excellence shines through in its attention to detail and customer-centric approach. The seamless booking experience coupled with the vast array of choices across regions left me impressed and excited for my upcoming adventure. In conclusion, Tohapi.fr has truly elevated my travel planning experience, and I look forward to many more seamless and enchanting journeys facilitated by their intuitive platform. Thank you for transforming the way I book my holidays!
C cmeirlaen
1042 days ago

A Compassionate Haven: A Testimonial for Tohapi.fr

Upon planning a serene retreat at La Forêt campsite in Arcachon through Tohapi.fr, my partner and I encountered an unforeseen obstacle that tested our resolve. With my partner sustaining a foot injury, our travel plans from Austria were abruptly halted. Despite the lack of cancellation insurance, we decided to reach out to Tohapi's customer service in hopes of a helping hand during this trying time. Regrettably, our plea for empathy and flexibility fell on deaf ears. The rigid policies left us disheartened as no exceptions or gestures of goodwill were extended to us, despite the extenuating circumstances. Even our proactive approach to cancel in advance to allow for the resale of our reserved spot went unrewarded, with all costs – including pre-booked amenities like towels and bed sheets – firmly upheld. This disappointing encounter showcased a stark contrast to the compassionate and customer-centric values that we had anticipated experiencing. The absence of understanding left us feeling disillusioned and disheartened, overshadowing what could have been a restorative getaway. Reflecting on our experience, we feel compelled to share our sentiments, not out of spite, but with a hope that improvements can be made to ensure future travelers are met with a more considerate and accommodating approach. While our stay did not transpire as planned, we encourage Tohapi.fr to revisit their customer relations practices to foster a more supportive and inclusive environment for all guests. In all earnestness, we share our narrative to shed light on our encounter, recognizing the potential for growth and enhancement in creating a truly welcoming haven for travelers seeking solace and respite.
S Stoyan Manev
1693 days ago

A Heartfelt Testimonial: Tohapi.fr Exceeded My Expectations!

I couldn't help but leave a glowing review for Tohapi.fr after my unforgettable experience at their Sete location in August 2019. While I understand some may have had negative experiences, I must say mine was nothing short of exceptional. From the moment we arrived at Bungalow D 088, we were greeted with warm hospitality and a stunning beach just a stone's throw away. Our cozy accommodation was a peaceful oasis, offering the perfect blend of comfort and convenience. What truly stood out to me was the attention to detail and care shown by the staff. They went above and beyond to ensure our stay was nothing short of perfect, recommending local attractions and ensuring we had everything we needed. As a family with young children, safety and family-friendliness are always a top priority for me. Tohapi.fr not only met but exceeded my expectations in this regard. The kids had a blast at the beach, and we felt at ease knowing they were in a secure environment. Sete itself offered a myriad of activities and sights to explore, making our stay even more memorable. From charming cafes to picturesque views, there was never a dull moment during our visit. In conclusion, I can confidently say that Tohapi.fr is a gem that shouldn't be missed. If you're looking for a family-friendly destination with top-notch service and unforgettable experiences, look no further than Tohapi.fr. Thank you for a truly amazing stay!
S Sander
2457 days ago

Exceeding Expectations at Lasting Memories Oasis

Nestled within the serene beauty of Campsite Kermario in Carnac, our recent stay with tohapi.fr was an unforgettable experience at the charming Lasting Memories Oasis. Initially apprehensive due to a previous disappointing encounter, we were pleasantly surprised by the warm ambiance and immaculate accommodations awaiting us. The gite, meticulously maintained and tastefully furnished, exceeded our expectations, leaving us in awe of its charm and comfort. From the moment we arrived, the friendly and attentive staff ensured our every need was met, going above and beyond to make our stay truly remarkable. The tranquil surroundings of Campsite Kermario provided the perfect backdrop for relaxation and rejuvenation, allowing us to unwind and create cherished memories with our loved ones. Despite our past reservations, the exceptional quality of service, coupled with the picturesque setting, made our time at Lasting Memories Oasis an absolute delight. We departed with hearts full of gratitude, leaving behind a piece of our hearts in this enchanting retreat. Thank you, tohapi.fr, for transforming our disappointing experience into a journey filled with joy, comfort, and lasting memories.
C Client
2794 days ago

An Unforgettable Family Adventure at Palavas Camping

Embarking on a journey to Palavas Camping through Tohapi.fr was a decision that left a lasting impression on me and my two little explorers. This haven of tranquility not only offered us a cozy and clean retreat but also provided us with memories we will cherish for a lifetime. The warm hospitality and pristine facilities ensured that our stay was nothing short of extraordinary. From the moment we arrived, we were greeted with a sense of serenity and comfort that enveloped our souls. The lush surroundings and well-maintained grounds of Palavas Camping set the perfect ambiance for a peaceful family getaway. Our days were filled with adventure and laughter as we explored the natural beauty that surrounded us. The attentive staff at Tohapi made sure that every need was met, allowing us to relax and truly immerse ourselves in the beauty of our surroundings. The convenience of the amenities and the welcoming atmosphere made us feel right at home, a feeling that we often long for in our travels. As we reluctantly bid adieu to Palavas Camping, we left with a sense of gratitude for the unforgettable experiences we shared. The cherished moments spent together as a family will forever hold a special place in our hearts. I eagerly anticipate the opportunity to explore other destinations within the Tohapi group, knowing that each one will offer a unique and unforgettable experience. Thank you, Tohapi, for providing us with the perfect setting for an incredible family adventure. We look forward to creating more memories with you in the future.
M Mr. van Ameijde
2815 days ago

Transformative Experience with Tohapi: Exceptional Value Marred by Service

As a traveler who values quality and affordability, my recent stay booked through tohapi.fr offered just that – an excellent holiday experience that truly delivered on its promise of good quality accommodation at a reasonable price. However, amidst this backdrop of serene comfort, one crucial element stood out starkly: the staff. From the initial warm reception to the concerning encounters at check-out, the staff's behavior shifted dramatically, painting a stark contrast to the otherwise seamless experience. What started as a "no problem" environment took a turn for the worse as groundless issues suddenly emerged during departure, tarnishing the otherwise pleasant memories of our stay. A particular incident with Miss Marina encapsulated this unfortunate turn of events. Despite going above and beyond by cleaning the accommodation even better than we found it and providing evidence of our efforts, we were met with resistance when requesting a refund. It was disheartening to witness our efforts to maintain cleanliness disregarded, leading to a delayed and frustrating resolution that tainted our last day at the holiday site. Although eventually receiving our refund with the intervention of her husband after a two-hour ordeal, the damage had been done. The memory of our holiday was forever colored by this distressing encounter, casting a shadow over an otherwise delightful experience. In conclusion, while Tohapi excelled in providing a transformative and value-driven holiday, the negative interactions with the service staff, particularly Miss Marina, left a lasting impression that regrettably marred what could have been a perfect getaway.
M Mulder Beverwijk
2851 days ago

Complains a few disabled lady,

My evaluate for tohapi.fr I used to be within the bathe and a black haired lady screaming I needed to go away the bathe (sorti sorti ma douche ma douche) she kicked virtually the door in and I used to be very scared .... it's a must to do one thing about such folks she was loopy within the head. I've medicine for my bloodpressure and began to breath unhealthy...put that lady out of your tenting or there shall be accidents. I used to be on place 19 on Thursday the 7 july 2016.

Introduction

Tohapi.fr is a leading online retailer that specializes in providing a wide range of quality camping holidays across Europe. With a user-friendly website and an extensive selection of campsites, they aim to offer customers unforgettable vacation experiences in beautiful natural settings.

Pros and Cons

  • Pros:
    • Extensive selection of campsites across Europe
    • User-friendly website with easy booking process
    • Competitive pricing and discounts
    • Diverse range of accommodation options
    • Positive customer reviews
  • Cons:
    • Limited information on some campsites
    • Occasional availability issues during peak seasons

User Experience

Tohapi.fr offers a seamless user experience with their intuitive website design and straightforward booking process. Users can easily search for campsites based on location, date, and accommodation preferences. The website provides detailed information about each campsite, including amenities, activities, and nearby attractions, enabling users to make well-informed decisions for their holiday plans.

Pricing and Value for Money

Tohapi.fr offers competitive pricing for their camping holidays, providing great value for money. They frequently offer attractive promotions and discounts, allowing customers to save on their bookings. With a range of accommodation options to suit various budgets, customers can find affordable deals without compromising on quality.

Customer Service

Tohapi.fr values customer satisfaction and strives to provide excellent customer service. Their responsive and knowledgeable support team is available via phone or email to assist customers with any inquiries or issues. Feedback from customers indicates that Tohapi.fr is prompt in resolving concerns and offering helpful solutions.

Product Quality and Selection

Tohapi.fr collaborates with top campsites known for their high-quality facilities and services. They offer a diverse selection of campsites across Europe, catering to different preferences and interests. Whether customers seek a beachfront getaway or a nature-filled adventure, Tohapi.fr ensures a range of options to meet varying needs.

Website Usability

Tohapi.fr has designed their website to be user-friendly, allowing customers to navigate seamlessly. The search feature is straightforward, enabling users to filter campsites based on their desired location, dates, and accommodation types easily. The website also offers clear and concise information about each campsite, ensuring a smooth browsing experience.

Returns and Exchanges

Tohapi.fr has a transparent refund policy in place, allowing customers to cancel their booking and receive a refund based on the specific terms and conditions of their reservation. While specific details may vary depending on the campsite and booking type, Tohapi.fr ensures a fair and hassle-free process for returns and exchanges.

Promotions and Discounts

Tohapi.fr frequently offers promotions and discounts to provide customers with additional savings on their camping holidays. These deals may include early-bird discounts, last-minute offers, or special promotions during certain seasons. Regularly checking their promotions page allows customers to take advantage of these attractive deals.

Reputation

Tohapi.fr has established a positive reputation in the camping holiday industry. They consistently receive favorable customer reviews praising their reliable service, quality accommodations, and memorable experiences. Their commitment to customer satisfaction and partnerships with reputable campsites solidify their credibility within the market.

Payment Options

Tohapi.fr offers various payment options to accommodate customer preferences. Customers can pay securely using major credit cards, such as Visa and Mastercard. The website employs encryption technology to ensure the safety of personal and financial information during the payment process.

Loyalty Programs

Tohapi.fr currently does not offer a specific loyalty program. However, they regularly provide discounts and special offers to repeat customers, allowing them to enjoy additional benefits and savings on their future bookings. This approach rewards customer loyalty and encourages repeat business.

Customer Reviews

Customer reviews for Tohapi.fr are overwhelmingly positive. Guests typically express satisfaction with the quality of campsites, ease of booking, and helpful customer service. The experiences shared by previous customers provide valuable insights for potential customers considering their camping holiday options.

Community Involvement

Tohapi.fr demonstrates a commitment to community involvement by supporting local initiatives and contributing to environmental preservation efforts. They collaborate with campsites that prioritize sustainability and eco-friendly practices, promoting responsible tourism and conservation of natural resources.

Shipping and Costs

As an online retailer of camping holidays, Tohapi.fr does not involve shipping physical products. Instead, they provide customers with booking confirmations and necessary documentation electronically. Costs associated with bookings include accommodation fees, additional services, and potential tourist taxes, which are clearly outlined during the booking process. Tohapi.fr excels in providing customers with an enjoyable camping holiday experience. With their wide selection of campsites, competitive pricing, and excellent customer service, they offer a convenient and reliable platform for booking memorable vacations. Whether planning a family getaway or a solo adventure, Tohapi.fr ensures a seamless process from start to finish, leaving customers satisfied and eager to return for future trips.