Introduction
Toms.com is an online store for shoes, eyewear, and apparel. The company was founded in 2006 with a simple goal: to improve lives through business. Toms.com operates on a one-for-one model, where for every pair of shoes purchased, a pair is given to a child in need. The company has donated over 100 million pairs of shoes to children around the world.
Pros and Cons
Pros: - One-for-one model - Variety of shoes, eyewear, and apparel - Free shipping on orders over $59 - 30-day return policy Cons: - Limited selection of plus-size clothing - Some products are expensive - Limited sizing options
User Experience
Toms.com has a user-friendly interface that makes it easy to search for products by category, size, and color. The website also features a blog that provides helpful tips on how to style your Toms products. Additionally, customers can sign up for the Toms email newsletter to receive alerts about new products, promotions, and events.
Pricing and Value for Money
Prices on Toms.com vary depending on the product, with shoes ranging from $25 to $120. Toms products may be expensive compared to other brands, but the company's one-for-one model offers exceptional value for money. For every purchase made, Toms donates a pair of shoes to a child in need, making it a socially conscious brand that customers can feel good about supporting.
Alternatives
Some alternatives to Toms.com include: - Allbirds.com: A shoe brand that uses sustainable materials - Rothy's.com: A shoe brand that uses recycled materials - Everlane.com: A clothing brand that focuses on transparency and ethical manufacturing
Customer Service
Toms.com offers excellent customer service, with a helpful FAQ section on their website and a customer service team that can be reached by email or phone. Additionally, the company offers a 30-day return policy and free shipping on orders over $59.
Product Quality and Selection
Toms.com offers a variety of shoes, eyewear, and apparel for men, women, and children. The products are high quality and made with sustainable materials. However, the selection of plus-size clothing is limited, and some products can be expensive.
Website Usability
Toms.com has a user-friendly website that is easy to navigate. Customers can search for products by category, size, and color, and the website offers helpful product descriptions and photos.
Returns and Exchanges
Toms.com offers a 30-day return policy on all products. Customers can initiate a return or exchange on the company's website, and the company provides free return shipping labels.
Promotions and Discounts
Toms.com offers promotions and discounts throughout the year, including sales and discounts for newsletter subscribers. Additionally, the company offers a 10% discount to students and military personnel.
Reputation
Toms.com has a reputation for being a socially conscious brand that is committed to improving lives through business. The company's one-for-one model has been praised by customers and the media alike, and Toms has received numerous awards for their social impact and sustainable practices.
Payment Options
Toms.com accepts payments via credit card, PayPal, and Apple Pay.
Loyalty Programs
Toms.com currently does not offer a loyalty program.
Customer Reviews
Customer reviews on Toms.com are generally positive, with customers praising the company's products and customer service. However, some customers have noted issues with sizing and product availability.
Community Involvement
Toms.com is committed to improving lives through business and has donated over 100 million pairs of shoes to children around the world. The company also supports various initiatives, including mental health awareness and sustainable manufacturing practices.
Shipping and Costs
Toms.com offers free shipping on orders over $59. Shipping times vary depending on the destination, but most orders are delivered within 5-7 business days. Toms.com also offers international shipping for an additional fee.
