"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
Toms.com is an online store for shoes, eyewear, and apparel. The company was founded in 2006 with a simple goal: to improve lives through business. Toms.com operates on a one-for-one model, where for every pair of shoes purchased, a pair is given to a child in need. The company has donated over 100 million pairs of shoes to children around the world.
Pros and Cons
Pros:
- One-for-one model
- Variety of shoes, eyewear, and apparel
- Free shipping on orders over $59
- 30-day return policy
Cons:
- Limited selection of plus-size clothing
- Some products are expensive
- Limited sizing options
User Experience
Toms.com has a user-friendly interface that makes it easy to search for products by category, size, and color. The website also features a blog that provides helpful tips on how to style your Toms products. Additionally, customers can sign up for the Toms email newsletter to receive alerts about new products, promotions, and events.
Pricing and Value for Money
Prices on Toms.com vary depending on the product, with shoes ranging from $25 to $120. Toms products may be expensive compared to other brands, but the company's one-for-one model offers exceptional value for money. For every purchase made, Toms donates a pair of shoes to a child in need, making it a socially conscious brand that customers can feel good about supporting.
Alternatives
Some alternatives to Toms.com include:
- Allbirds.com: A shoe brand that uses sustainable materials
- Rothy's.com: A shoe brand that uses recycled materials
- Everlane.com: A clothing brand that focuses on transparency and ethical manufacturing
Customer Service
Toms.com offers excellent customer service, with a helpful FAQ section on their website and a customer service team that can be reached by email or phone. Additionally, the company offers a 30-day return policy and free shipping on orders over $59.
Product Quality and Selection
Toms.com offers a variety of shoes, eyewear, and apparel for men, women, and children. The products are high quality and made with sustainable materials. However, the selection of plus-size clothing is limited, and some products can be expensive.
Website Usability
Toms.com has a user-friendly website that is easy to navigate. Customers can search for products by category, size, and color, and the website offers helpful product descriptions and photos.
Returns and Exchanges
Toms.com offers a 30-day return policy on all products. Customers can initiate a return or exchange on the company's website, and the company provides free return shipping labels.
Promotions and Discounts
Toms.com offers promotions and discounts throughout the year, including sales and discounts for newsletter subscribers. Additionally, the company offers a 10% discount to students and military personnel.
Reputation
Toms.com has a reputation for being a socially conscious brand that is committed to improving lives through business. The company's one-for-one model has been praised by customers and the media alike, and Toms has received numerous awards for their social impact and sustainable practices.
Payment Options
Toms.com accepts payments via credit card, PayPal, and Apple Pay.
Loyalty Programs
Toms.com currently does not offer a loyalty program.
Customer Reviews
Customer reviews on Toms.com are generally positive, with customers praising the company's products and customer service. However, some customers have noted issues with sizing and product availability.
Community Involvement
Toms.com is committed to improving lives through business and has donated over 100 million pairs of shoes to children around the world. The company also supports various initiatives, including mental health awareness and sustainable manufacturing practices.
Shipping and Costs
Toms.com offers free shipping on orders over $59. Shipping times vary depending on the destination, but most orders are delivered within 5-7 business days. Toms.com also offers international shipping for an additional fee.
Review Description: I ordered a pair of Mallows in a final sale which should have been fine. I wear size 10 always without question. These are so big they are at the least a size 11. Calling Toms they said no returns. Even a credit would have been nice. Now I'm out $12.97. They definitely do not run true to size!
👤
Reviewer Name: Mikal Mullaly
Review Submission Date: 2023-01-17
Review Title: Horrible company
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Why does it take up to 14 business days to process a refund? That is insane! They received the shoes 10 days ago and have probably already resold them; I am out shoes AND money. I was going to use the refund to buy another pair - I got a pair for Christmas but wrong size - now there's no way I'm going to give Toms money. I am extremely disappointed!
👤
Reviewer Name: Irene Keller
Review Submission Date: 2022-12-30
Review Title: worst experience ever
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Tom's had been the worst experience I had with ordering shoes and the customer service. I got the wrong shoe, well I got someone else's order. Then the customer service blamed me for ordering a sale item that can not be replaced. They claimed to process my return but 72h nothing happened. No email back with return information nothing. But customer service said its all in process and could care less. So unprofessional, unbelievable bad service for a company who claims doing so much good in the world. I will never buy a Tom's Shoe again.
👤
Reviewer Name: HS
Review Submission Date: 2022-12-10
Review Title: Package shows delivery to wrong…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Package shows delivery to wrong address. Contacted Toms CS and they said the tracking was wrong so I asked for the correct tracking number and they couldn't provide it. Ended up disputing the CC charge as they couldn't get me any info even though tracking showed delivery was to some other state. They also refused to refund me saying they cant refund something they already shipped.
👤
Reviewer Name: Barry Lyndon
Review Submission Date: 2022-11-02
Review Title: Total disappointment
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: No refunds, huge amount of problems with ordering and delivery, the same goes for service. Extremely disappointed and do not recommend it to anyone!
👤
Reviewer Name: Emily Wilson
Review Submission Date: 2022-08-21
Review Title: I have ordered shoes twice in a past…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I have ordered shoes twice in a past month and the order says it went through. Then I go back on my account and it says my items are still there. Guess I'm not able to order anymore.
👤
Reviewer Name: John Smith
Review Submission Date: 2022-07-31
Review Title: WORST COMPANY RETURNS POLICY
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Returned a pair of shoes 3 weeks ago, and although they have received, am STILL waiting for refund. They are full of excuses about Brexit etc, but suffice it to say, this is appalling service. As for the shoes, first pair I had after a few dozen wearings started gaping and thus became almost a size bigger. The second pair broke at side after same amount of time. So all in all, void this lot for quality and service.
👤
Reviewer Name: Brooke Allinson
Review Submission Date: 2022-07-22
Review Title: Beware Toms does not offer free return
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Beware Toms does not offer free return! Also they have no stores in Canada that you can return instore. I'm from Toronto and if I wanted to return my 2 pairs of shoes, I would have to pay $30 as you need to ship them to BC. When I called there was nothing that they could do for me and a manager was suppose to return my call but did not. I would never ever buy from this company again!!!
👤
Reviewer Name: Karen Bergman
Review Submission Date: 2022-04-26
Review Title: I ordered 2 pairs of Tom!s boots
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I ordered 2 pairs of Tom!s boots I have had a pair before this and ordered according to the previous size When my 2 new pairs came they were 1 inch shorter although both were suppose to be 71/2.I have been in touch h with customer service twice hoping they would pay for my return shipping as this was not my fault.They have refused !!!I will nit be a returning customer ?
👤
Reviewer Name: Alexandra Pociecha
Review Submission Date: 2022-03-21
Review Title: They don't even deserve a one star
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: They don't even deserve a one star, the quality of your crappy shoes are like paper. I could barely slip the shoes on when they should just be regular slip ons. In the process of trying to get them on they pinched the skin on my foot and caused a HUGE bruise. Screw this company, their shoes are straight trash and I will NEVER order from them again. Should of just kept getting my Skechers bobs, WAY better shoe company! DON'T waste your money at TOMS, I had a feeling I shouldn't have when I did and I was right !