Users Voice for Tomtop

21% users rated Terrible
1% users rated Poor
1% users rated Average
4% users rated Very Good
73% users rated Excellent
Pie Chart Review Representation for Tomtop
Tomtop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Tomtop Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 10 Apr 2019

Last updated by on 06 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2022 5 2.4 2.8 5 4.2 4.2
Dec 2022 1 5 5 5 5 5
Jan 2023 5 1.7 3.4 2.7 3.6 4.1
Feb 2023 3.6 5 5 3 5 5
Mar 2023 3.2 5 5 5 5 5
Line Chart for Rating of peer stores

tomtop.com

lookfantastic.com

fragrancex.com

banggood.com

mahabis.com

pureformulas.com

Detailed Tomtop Review by

Introduction

Tomtop.com is a Chinese online retailer that offers a wide range of products, including electronics, clothing, jewelry, and home and garden items. The company was founded in 2004 and has since grown to become a popular destination for online shoppers looking for affordable prices and a diverse selection of products.

Pros and Cons

Pros:
  • Wide selection of products
  • Affordable prices
  • Regular promotions and discounts
  • Free shipping on many products
  • Easy to use website
Cons:
  • Long shipping times from China
  • Inconsistent quality of products
  • Customer service can be slow to respond

User Experience

Tomtop.com's website is easy to navigate and has a modern design. The homepage features a range of categories, including New Arrivals, Top Sellers, and Deals. Visitors can search for products by keyword, category, or brand, and can filter results by price, popularity, and other criteria.

Pricing and Value for Money

Tomtop.com offers competitive prices on most products, and frequently runs promotions and discounts. However, some products are priced higher than competitors, and shipping costs can be high for larger items.

Alternatives

Some alternatives to Tomtop.com include:
  • Amazon
  • eBay
  • AliExpress
  • Banggood

Customer Service

Tomtop.com's customer service can be slow to respond, and some customers have reported difficulty getting refunds or exchanges for damaged or incorrect products.

Product Quality and Selection

Tomtop.com offers a wide selection of products, ranging from high-end electronics to affordable fashion items. However, some customers have reported inconsistent quality, with some products being poorly made or not as described.

Website Usability

Tomtom.com's website is easy to navigate, with clear categories and filters to help customers find what they are looking for. The checkout process is straightforward, with options for payment and shipping.

Returns and Exchanges

Tomtom.com offers a 14-day return policy for most products. However, some customers have reported difficulty getting refunds or exchanges for damaged or incorrect products.

Promotions and Discounts

Tomtom.com frequently runs promotions and discounts, with deals on a range of products. Customers can sign up for the company's email newsletter to stay up-to-date with the latest offers.

Reputation

Tomtom.com has a mixed reputation, with some customers reporting positive experiences and others reporting difficulty with customer service or inconsistent product quality.

Payment Options

Tomtom.com accepts a range of payment options, including credit cards, PayPal, and wire transfers.

Loyalty Programs

Tomtom.com does not currently offer a loyalty program, but some promotions and discounts may be available to repeat customers.

Customer Reviews

Customer reviews on Tomtom.com are mixed, with some customers reporting positive experiences and others reporting difficulties with customer service or product quality.

Community Involvement

Tomtom.com does not have a significant involvement with any specific community or charity at this time.

Shipping and Costs

Shipping costs vary depending on the product and destination. Some products may qualify for free shipping, while others may have higher shipping costs due to their size or weight. Shipping times can be long due to the company's location in China.

Tomtop Recent User Reviews

User Rating

5 stars

212

4 stars

24

👤

Reviewer Name: Ruth

Review Submission Date: 2023-02-02

Review Title: Very quickly delivered
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very quickly delivered. The trumpet is very good, at least for beginners. The price is absolute fair. I am very content with the instrument. Thanks a lot for the good service!

👤

Reviewer Name: Jorge Costa

Review Submission Date: 2023-02-02

Review Title: Easy to create an account and buy.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Easy to create an account and buy.

👤

Reviewer Name: Stuart Pentlow

Review Submission Date: 2023-02-01

Review Title: Bought before let down this time
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought several items from here, but my last purchase (solar test meter) was broken and did not function from day one. Several E mails from an obscure E mail address advised me to take it to be fixed locally, Its sad they have let themselves down this time, my advice is steer clear Now it reads order cancelled but I have paid for it . .

👤

Reviewer Name: Fabian

Review Submission Date: 2023-02-01

Review Title: Seems like a scam
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought the FLSUN V400 3D Printer, but now the order is on hold for over a week without any notice as to why from tomtop. There is no support contact available which means if your order has any problems there is nothing you can do. I probably have to contact my credit card provider to cancel the payment, I would advise anyone to avoid this hassle and choose another seller.Edit:Regarding the reply of tomtop: That‘s just a lie, my credit card has already been charged last week. I‘m going to contact Visa to cancel the payment, very disappointed.

👤

Reviewer Name: James Slattery

Review Submission Date: 2023-02-01

Review Title: I got a t92 smartwatch and one earphone…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I got a t92 smartwatch and one earphone did not work I wrote a complaint and got told to put it on YouTube so they can see the problem but the music can't be heard

👤

Reviewer Name: keef u

Review Submission Date: 2023-01-26

Review Title: Won't refund for faulty product
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought a $130 CO2 Meter that didn't work and after a lot of back and forth they offered to refund me $20. What a scam, I wouldn't recommend purchasing anything from this company

👤

Reviewer Name: Alex Matvienco

Review Submission Date: 2023-01-22

Review Title: Very dissapointed
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very dissapointed. Ordered a smart doorbel which don't work properly with all instructions in Chinese. When I asked for a return they didn't even reply to my request. Do not recommend to anyone. Just for piece of mind stay away.

👤

Reviewer Name: M.Mahdavian

Review Submission Date: 2023-01-20

Review Title: Product quality and delivery
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: 1-The parcel delivery took a long time, about 8 days the parcel was in the destination. 2- the product is not up to a good quality. The instruction is with very fine print. Not much information about installing.

👤

Reviewer Name: Santi Vidal VISUUA

Review Submission Date: 2023-01-20

Review Title: LEGAL SCAMMERS
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The product is fine but if you ask for a legal invoice you will understand clearly that this company does not pay taxes. They do the fish and never send it properly. After asking for a proper invoice multiple times, there is a VAT number missing, no date, no adress, etc. They are not straightforward in telling you the truth and they try to pull your hair and play with your patience.

👤

Reviewer Name: Bia Reis

Review Submission Date: 2023-01-19

Review Title: No problems
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered the product on the 29th Dec 2022, and it arrived on the 16th Jan 2023. Using the tracking number I could check where my Gamestick was and everything happened according to what was expected.The games I played are working, so there's nothing to complain.Thank you so much!