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100% users rated Excellent
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Review article published on: 11 Oct 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2022 5 5 5 5 5 5
Jun 2022 5 5 5 5 5 5
Jul 2022 5 1 4.5 1.3 4.4 1.4
Aug 2022 5 1 4.3 1.3 2.8 5
Mar 2023 5 1 4.8 1 4.5 5
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Detailed Toolbarn Review by

Introduction: is a top-rated online retailer that provides an extensive range of quality tools and equipment for various industries. With over 50,000 items available in their online store, is a popular destination for professionals and DIYers alike. The company has been in operation for over 20 years and has an excellent reputation for providing top-quality products and excellent customer service.

Pros and Cons:

One of the most significant advantages of is its massive inventory of products, including popular brands such as Dewalt, Milwaukee, and Makita. The website's intuitive interface makes it easy to navigate, and the site's search feature is helpful when looking for specific products. Additionally, offers competitive pricing and free shipping on orders over $199. However,'s pricing can be a bit more expensive than other online retailers. The website doesn't always provide the lowest price available for some products. Additionally, the site lacks user reviews for some products, which can be a drawback for some customers.

User Experience: provides a user-friendly interface, allowing for straightforward navigation of the site. The search function is intuitive and responsive, making finding specific products a breeze. Customers can add items to their cart, see shipping costs and estimated delivery dates, and easily checkout, making the entire buying process hassle-free.

Pricing and Value for Money:'s pricing is competitive and fair, with prices that are comparable to other online retailers. Additionally, often runs promotions and discounts, providing customers with excellent deals on top-quality products.


Other popular online tool retailers include Home Depot, Amazon, and Zoro. Each of these retailers also provides a vast selection of tools and competitive pricing, making them excellent alternatives to

Customer Service: has excellent customer service, with a knowledgeable and helpful team that is available to assist customers with any questions or concerns. The website also provides a comprehensive FAQ section, which can help customers get answers to frequently asked questions quickly.

Product Quality and Selection:'s product selection is extensive, with over 50,000 products available in their online store. The site provides products from popular brands such as Dewalt, Milwaukee, and Makita, with a focus on providing high-quality products that meet the needs of their customers.

Website Usability:

The website is easy to navigate, with an intuitive interface and user-friendly design. The search feature is responsive and accurate, allowing customers to quickly find the products they need. Additionally, the website provides helpful information about each product, making it easy to make informed purchasing decisions.

Returns and Exchanges: provides a 30-day return policy that allows customers to return products for a full refund or exchange. However, customers must pay for the return shipping costs, except in cases where the product is defective, damaged, or the wrong item was delivered.

Promotions and Discounts: provides regular promotions and discounts, providing customers with excellent deals on top-quality products. Sign up for their email newsletter to stay informed about upcoming promotions and special deals.

Reputation: has an excellent reputation for providing top-quality products and excellent customer service. The website has an A+ rating with the Better Business Bureau and has a 4.8-star rating on Trustpilot.

Payment Options: provides several payment options, including credit cards and PayPal. The website utilizes secure checkout and ensures that customers' payment information is safe and secure.

Loyalty Programs: provides a loyalty program called "ProPoints," which rewards customers for making purchases on the site. Customers can earn points for every dollar spent, which can be redeemed for discounts on future purchases.

Customer Reviews: provides user reviews for most products, allowing customers to get an idea of the quality and suitability of a product before making a purchase. Additionally, the website provides helpful customer ratings and feedback, making it easy to find the best products for your needs.

Community Involvement: is committed to giving back to the community and provides regular donations to various organizations, including Habitat for Humanity and St. Jude Children's Research Hospital.

Shipping and Costs: provides free shipping on orders over $199. For orders under $199, shipping costs vary depending on the size and weight of the items. The website provides accurate shipping estimates during the checkout process, allowing customers to make informed decisions about shipping costs.

Toolbarn Recent User Reviews


Reviewer Name: Hunter Wolf

Review Submission Date: 2021-06-05

Review Title: Good place to get equipment
Customer Support   



User Interface          


Review Description: Ordered some equipment from them and they were quick and efficient once my product was in stock. I appreciate not having an arbitrary non-communicated time that products are re-stocked and missing them. just let me order and put it on back order. If eventually you or I decide it can't be fulfilled there are options to return that.



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