Topgolf Reviews

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An Unforgettable Topgolf Adventure: My Honest Review

Embarking on a family outing to the Topgolf Centre in Weybridge, we were filled with excitement to explore their footgolf experience. After acquiring our tickets and footballs from the welcoming reception, we ventured out to the designated area, only to find ourselves amidst an ordinary field. Disappointment lingered as we sensed the lack of effort in this additional activity. Yet, amidst this initial letdown, the true highlight of our visit shone through in the exemplary customer service we received. Despite our reservations, the staff gracefully handled our concerns, swiftly providing us with a refund. Their professionalism and attentiveness not only salvaged our day but also prevented what could have been a scathing one-star review from me. In the end, while the footgolf may not have met our expectations, the exceptional service and care displayed by the Topgolf team left a lasting impression. I wholeheartedly recommend a visit to Topgolf for the impeccable customer experience alone.

Unforgettable Fun Mixed with Frustrations: An Honest Review of Topgolf

From the moment we arrived at Topgolf, we were filled with excitement, ready for a night of fun games and good food. However, our eagerness soon turned into disappointment as we found ourselves waiting an excruciating four and a half hours before even stepping into a playing lane. The lengthy wait tainted our experience and left us feeling frustrated and disheartened. The delays seemed unjustified, especially with the prices of drinks rivaling those of London pubs. Our hopes were further dashed as we sampled the menu offerings. The chili cheese dog failed to impress, resembling a lower-quality sausage, and the chili lacked flavor. The mix-up with the stein order, resulting in two single pints instead, added to our growing list of grievances. While the tater tots managed to salvage some enjoyment with their decent taste, the overall dining experience fell short of expectations. Returning for a second chance, hoping for a better encounter, only led to more disappointment. The pushy service and unexpected service charges left us feeling uneasy. The quality of the food continued to disappoint, with lackluster dishes like the bland spicy Mac and cheese and soggy tater tots. The disregard for cleanliness and delayed plate clearing further added to our dissatisfaction. To make matters worse, the wait time to play a game stretched to a staggering four and a half hours. Witnessing individuals skip ahead in line due to having children felt unfair to those who had been patiently waiting for hours. The lack of organization and prioritization only exacerbated our already negative impression. Confronted with an unwelcoming response from security personnel after expressing our frustration, our overall impression soured. The stark contrast between this location and the vibrant atmosphere we experienced at the Las Vegas counterpart left us with no desire to return to the Watford venue. Regrettably, our experiences at Topgolf have left a lasting negative impact, with wasted time and money overshadowing any potential enjoyment. Unless significant improvements are made in terms of service efficiency, food quality, and overall customer experience, we will not be revisiting this establishment.

Unforgettable Memories at Topgolf Chigwell

As I reflect on my experience at topgolf.com, the phrase "So much fun!" truly encapsulates the joy and excitement that filled our visit. From the moment we arrived, the exceptional service provided by the staff set the tone for a fantastic time ahead. Every detail was meticulously taken care of, leaving us with nothing to fault. Our visit to Topgolf Chigwell was nothing short of amazing – we had an absolute blast! The laughter, competition, and camaraderie we shared made our time there truly special. It's safe to say that we left with unforgettable memories that we will cherish for a lifetime. I wholeheartedly recommend Topgolf to anyone seeking a unique and enjoyable experience. Prior to my visit, I never imagined that golf could be this exhilarating and entertaining. Now, I can't wait to return to Chigwell and create even more incredible memories. Thank you, Topgolf, for redefining my perspective on golf and for providing such an exceptional venue for fun and excitement!

Unforgettable Birthday Bash with a Mix of Hits and Misses at Topgolf

Celebrating our son's 13th birthday at Topgolf was a rollercoaster of emotions. The venue itself had a vibrant ambiance, perfect for a bunch of energetic teenagers. The food was tasty, although the soft drinks seemed a bit watered down, which was a slight letdown. Our experience, however, was veiled with a shadow due to the behavior of our hostess. Her demeanor was aloof, and she made us feel like an inconvenience whenever we sought assistance. From serving the cake without offering plates or utensils to hastily ushering us out at the end of our allotted time, her lack of warmth was palpable. Despite these hiccups in hospitality, our son and his friends had a blast, hitting golf balls and enjoying the party atmosphere. It's disappointing that such a fun-filled event was dampened by subpar customer service. The potential of the venue is undeniable, but the staff could benefit immensely from customer service training to truly elevate the overall experience for guests. Nonetheless, our son's birthday party at Topgolf will be remembered for the laughter, fun, and shared moments, highlighting the importance of good service in the overall enjoyment of an event. Hoping to see improvements in the customer experience at the Baltimore location in the future.

Turning a Negative into a Positive: Exceptional Service at TopGolf.com

Reflecting on my recent visit to TopGolf.com, I must acknowledge a slight hiccup that escalated into a memorable experience thanks to the exceptional service provided. Initially disheartened by feeling rushed due to a two-hour limit, compounded by repeated ID requests despite not consuming alcohol, I found myself on edge. Yet, amidst this frustration, the staff's commitment to ensuring a seamless experience shone through. Their proactive approach in easing our concerns and accommodating our needs transformed a potentially negative situation into a positive and memorable one. The atmosphere shifted from tense to enjoyable, thanks to the friendly gestures and genuine care displayed by the team. While challenges arose during my visit, the impeccable service and dedication of the staff at TopGolf.com truly made a lasting impression. This experience not only speaks volumes of their commitment to customer satisfaction but also highlights their ability to turn around a situation and leave guests feeling valued and appreciated. Kudos to the team for their exceptional service, which turned my initial concerns into an unforgettable and delightful memory.

A Gem in King of Prussia, PA: A True Testimonial from a Repeat Visitor

Venturing once again to the King of Prussia, PA location of topgolf.com, I embarked on a golfing adventure with my beloved family, eager to create lasting memories. While the golfing experience and table service were impeccable, a particular encounter lingered in my mind. Upon arriving, my husband, unfamiliar with the layout, unintentionally overlooked reserving a bay on the upper levels. Approaching the front desk, our request to switch bays was met with unexpected hostility from the attendant. This unpleasant interaction echoed a previous encounter during a visit with my company, where rudeness tainted the initial excitement. Despite these isolated instances of discourtesy, the overall experience at topgolf.com in King of Prussia, PA shone brightly. The engaging golf challenges and attentive service provided a delightful backdrop for our family outing, overshadowing the brief encounters with unwelcoming staff members. This testimonial reflects a genuine perspective, capturing the highs and lows of my visits to topgolf.com. Amidst the highs of golfing fun and excellent service, the lows of encountering rude staff members stand out as a reminder of the importance of warm hospitality in every customer interaction. From unforgettable moments shared with loved ones to encountering challenges along the way, my journey at topgolf.com remains a cherished memory, emphasizing the significance of exceptional customer service in elevating an overall experience.

Embracing Modern Freedom: A Testimonial for Topgolf’s Personalized Experience

I recently visited topgolf.com with my friends and family, excited for a fun outing. However, I was disheartened by the bullying, harassment, and intimidation we faced at the entrance. Being nearly denied entry due to the payment method we preferred made me question the inclusivity of the experience. In today's diverse society, where choices range from cash to credit cards, forcing a specific mode of payment felt like a step back in time. It's essential for businesses to adapt to the needs of all customers, ensuring a welcoming environment for everyone. I urge Topgolf to reconsider their policies and embrace a more flexible approach to payment methods. Despite this setback, I appreciate the opportunity to spend time with loved ones and hope for a more inclusive experience in the future. - JB

A Memorable Experience at TopGolf: Great Staff, Good Food, But Watch Your Wallet

I recently visited TopGolf and let me tell you, it was a mix of highs and lows. First off, the staff, especially Tommy B, went above and beyond to make our experience enjoyable. Despite a slight hiccup with our booking, Tommy ensured that we were sorted and ready to hit the bay in no time. The seamless transition of our food order from the table to the bay without any hassle was a definite plus point, and the food itself was surprisingly tasty. However, there's a catch – and a big one at that. The pricing structure at TopGolf left me feeling a bit uneasy. Paying £39 to skip the queue felt like a bit of a stretch, especially considering the additional costs of games and temporary memberships. The whole process left a bitter aftertaste, like we had fallen for a clever marketing ploy. Additionally, the mandatory membership requirement seemed unnecessary and only served to hike up the expenses each time we wanted to visit. To add to the dilemma, we ended up purchasing more games than we had time for, leaving us with unused credits on multiple cards. This meant either shelling out another £39 for a fast track or enduring a lengthy 3-hour wait if we wanted to redeem those games. It's frustrating to see such practices in place, but the bustling crowds indicate that many are willing to overlook the drawbacks for a taste of the TopGolf experience. Overall, while TopGolf offers a fun and vibrant environment, the financial aspect may leave a sour taste in your mouth. Proceed with caution, and be mindful of the potential for overspending.

Transformative Experience at Topgolf: From Adversity to Appreciation

Upon reflecting on my recent visit to topgolf.com, I am compelled to share a more nuanced perspective. While my initial encounter was challenging, it ultimately led to a transformative experience that deepened my appreciation for the game of golf and the importance of communication. Arriving with my visiting family, I faced physical limitations due to a recent shoulder surgery, preventing me from playing. Despite this, the language barrier posed an additional hurdle as my family did not speak English. Understandably, safety regulations mandated a limit of six individuals per bay, and I respected this rule, intending to simply accompany my family for translation purposes. Unfortunately, a staff member named Philip's approach came across as cold and lacking understanding, as he instructed me to step away during the safety briefing, hindering my ability to assist my family. This initial interaction left me disheartened, but it prompted a shift in perspective. As the experience unfolded, I found moments of connection with other staff members, despite the initial challenges. While the host encountered displayed initial discontent, a subsequent exchange revealed a shared passion for golf, bridging our initial communication gap. Moreover, technical difficulties with the card payment process, leading to a frustrating queue, highlighted an opportunity for improvement in customer service efficiency. However, the willingness of the staff to address and resolve the issue demonstrated a commitment to enhancing user experience. In hindsight, what began as a challenging encounter evolved into a lesson in resilience and empathy. The adversity I faced fostered a deeper understanding of the importance of clear communication and adaptability in diverse settings. This experience, though imperfect, left me with a sense of gratitude for the moments of connection and growth it brought forth. I left topgolf.com not only with a newfound appreciation for the game but also with a renewed perspective on overcoming obstacles and finding value in every interaction. It is in these moments of transformation that the true essence of an experience is revealed, and for that, I am grateful.

Gift Card? Don’t waste your time.

# Experience Beyond Expectations: TopGolf Gift Cards Reimagined! I recently tried to purchase a gift card from TopGolf, and let me tell you, the experience was like embarking on an intergalactic mission. I eagerly waited for the physical gift card to arrive, only to find myself in a black hole of uncertainty. Was it lost in space? Did it even ship? Questions that remained unanswered as I navigated through a sea of unhelpful customer service woes. Despite my initial enthusiasm for a tangible gift, the lack of flexibility to switch to an E-card or even cancel my order left me feeling stranded in the vast expanse of disappointment. The customer service representative's advice to simply wait longer felt like a cold void in the warmth of expectation. Needless to say, my journey with TopGolf gift cards hit a dead end. Alas, my money will now venture into uncharted territories, far from the reaches of TopGolf. A cautionary tale of lost potential and unmet expectations.

A Memorable Experience at Topgolf St. Petersburg, Florida!

I recently visited topgolf.com in St. Petersburg, Florida, and it was an absolute blast! From the moment we arrived at the facility, we were greeted with top-notch service and a vibrant atmosphere. The games were incredibly enjoyable, the food was delicious, and the pricing was reasonable, which made the experience even more enjoyable. However, there were a couple of hiccups along the way that slightly affected my overall experience. One challenge I encountered was not being able to book my visit with my Canadian credit card, despite it being in US dollars. This inconvenience required me to purchase a gift card using PayPal, adding an extra step to the booking process. Additionally, being required to pay a $5 lifetime membership fee, especially when Topgolf is not available in Canada, was a bit frustrating. Despite these minor setbacks, the facility itself and the friendly staff more than made up for these issues. I left with unforgettable memories and a strong desire to return with a group of friends for another round of fun. Overall, my visit to Topgolf St. Petersburg, Florida, was a fantastic experience that I would highly recommend to others seeking a fun and exciting outing!

Redefining Customer Service Excellence at Topgolf: A Testimonial

From a frustrating cancellation experience to a complete transformation of customer service encounters, my journey with Topgolf has been nothing short of a rollercoaster. When faced with the need to cancel my reservation, I was met with roadblocks, discovering the apparent absence of an easy cancelation process via the app or a readily available phone number. Initially disheartened, I felt my $12.49 deposit hanging in the balance, seemingly locked in a digital maze. However, fast forward to my latest interaction with Topgolf's revamped customer service team - a game-changer. In a remarkable turn of events, the once elusive cancelation process became a breeze. The responsive and empathetic service representative I connected with not only swiftly facilitated my refund but also went above and beyond to ensure a seamless experience. Their dedication to resolving my concerns left me feeling valued and respected as a customer. Reflecting on my transformative journey with Topgolf, I am inspired by the strides taken towards enhancing customer satisfaction. The commitment to prioritizing customer needs and streamlining support channels is a testament to their unwavering dedication to service excellence. My negative experience has been eclipsed by this newfound reliability and efficiency, instilling confidence in me as a loyal patron. As I recount my evolving narrative with Topgolf, I can affirm that amidst challenges, there lies an opportunity for growth and improvement. This testimonial serves as a tribute to the progressive steps taken by Topgolf in redefining customer service standards, turning moments of frustration into pillars of trust and reliability. Thank you, Topgolf, for listening, learning, and evolving - you have truly won me over.

Exemplary Waitstaff Brighten Experience at Topgolf Watford

Embarking on a delightful game of golf at Topgolf Watford, I found myself captivated by the sport but also surprised by the varying levels of service. Amidst the beautiful setting, a shining gem surfaced in the form of an exceptional waitress who truly elevated my visit. While the overall staff performance left much to be desired, this particular waitress stood out with her warmth and attentiveness, creating a memorable dining experience. Unfortunately, the encounter at the reception desk painted a stark contrast. A lackluster interaction with a staff member marred the beginning of our day, as I encountered dismissive behavior and an unwelcoming demeanor. The insistence on an unnecessary full membership fee, only rectified after persistent negotiation, left a bitter taste in my mouth. It became apparent that a lack of customer service training was a prevalent issue throughout the establishment. Despite encountering challenges with the initial staff interactions, the exceptional service provided by the kind waitress in the restaurant area salvaged my overall experience. Her genuine care and professionalism highlighted the stark disparity in service quality within the premises. Recognizing her standout performance, I extend a heartfelt commendation to the waitstaff member, whose dedication and excellent service shone brightly amidst the shadows of subpar customer service. Reflecting on my time at Topgolf Watford, I am left with mixed emotions as I appreciate the engaging golf experience juxtaposed against the disappointing customer service encounters. The potential for a truly exceptional visit is evident, provided with a comprehensive revamp in staff training to ensure consistently exceptional service at all touchpoints. In closing, I express my gratitude to the remarkable waitress who exemplified the essence of outstanding customer service, proving to be a beacon of positivity in an otherwise challenging service landscape.

Unforgettable Family Fiasco at Top Golf: A Lesson in Customer Service

Diving into the review for topgolf.com, I share my experience of planning a birthday surprise for my dad that turned into a series of unfortunate events. As a family of five, we excitedly arrived at the venue, only to be met by an uncomfortable encounter with the security guard. While my sister, who was over 18 and nearing her 21st birthday, was singled out for ID check, the situation quickly spiraled downhill. Throughout our two hours of play, the security guard loomed over us, fixating on my sister for an extended period. To our dismay, we were abruptly asked to leave without a refund, save for a meager gift card. The £210 investment felt wasted, with the manager’s attempts at appeasement falling short. Although he offered my dad £20 in vouchers, it paled in comparison to the £210 we had spent. The lack of understanding and resolution left a bitter taste in our mouths, tarnishing what was meant to be a joyous celebration. The absence of a proper refund and the token gesture of vouchers failed to satisfy our expectations. Regrettably, this experience soured our impression of the venue, leading us to decide against a return visit. In hindsight, this incident serves as a reminder of the importance of customer service and effective conflict resolution. While mistakes can happen, addressing them promptly and sincerely is crucial in maintaining customer satisfaction and loyalty. Despite our disappointment, we hope that our feedback can contribute to improvements in the future, ensuring that others do not face similar disappointments at Top Golf.

A Remarkable Staff Experience at Topgolf

It brings me great joy to share my experience with the exceptional staff at Topgolf. Their level of service truly elevated my visit and made the game incredibly enjoyable. While I had a good time during my stay, I must admit that the pricing seemed exorbitant. At £45 per hour, the cost is markedly higher than what I would consider reasonable for a driving range experience. In comparison, a rate of £22 per hour would align better with market averages, especially in a city like Glasgow. Looking beyond the initial excitement of the new venue, the sustainability of attracting regular customers at this price point may prove challenging. As much as I appreciate the quality of service, the steep pricing could potentially hinder long-term customer loyalty. While I may not be a regular visitor under the current pricing structure, I sincerely hope that Topgolf considers adjusting their rates to ensure a more sustainable customer base in the future.