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chris rook
Unveiling the Soul of Torqeedo: A Customer’s Odyssey
Embark on a voyage into the heart of my Torqeedo experience - it's a tale of two realms. Let me regale you with the whispers of satisfaction entwined with the echoes of disappointment. In my quest for a superior outboard motor, Torqeedo beckoned with promises of efficiency and reliability. The Cruise 6, a silent powerhouse replacing my Yamaha 9.9HP, stood true to its word. It hummed melodies of seamless operation, gracefully dancing on the waters, a modern marvel in propulsion. Yet, amidst this symphony of success, a shadow loomed - the battery. A hallowed vessel plagued by crippling flaws. The 48-500 battery, a beacon of power turned betrayer. Its gradual discharge akin to a siren's call, luring essence away with each passing day. The erratic dance of sleep mode, a masquerade of rest leading to abrupt demise. A delicate soul, despising the embrace of full charge, forsaking those who dare to nourish it too much. And oh, the tragic irony of a charger's slumber, ignorant to the cries of a dying companion. Crisis struck during the Australian floods, testing the resilience of this costly companion. Left untouched for months, it succumbed to the void, the warranty a frail shield against the cold judgment of Torqeedo. Their verdict pierced deeper than the flooded waters, blaming me for a sin I did not commit. A fateful twist revealing the stark truth - a premium facade masking a brittle reality. The allure of German craftsmanship shattered by the shards of abysmal customer service. A revelation so profound, it echoes in disbelief across the seas. A cautionary tale unfolding, urging you to chart a course away from the treacherous waters of Torqeedo's batteries. Amidst this tempest, a ray of light emerges from the east - a Chinese LiFePO4 battery, a beacon of hope. Twice the capacity, a fraction of the cost, and a steadfast companion that thrives on being fully charged. A tale of contrast, where value transcends price, and satisfaction finds a new home. So, dear traveler, heed my chronicle of triumph and turmoil. Torqeedo's motor may charm with its prowess, but beware the lurking shadows of flawed batteries and lackluster service. In this vast ocean of choices, may your journey lead you to shores where quality reigns, and customer care is not a distant myth. L
Leonie Rich
A True Gem: Unrivaled Customer Service and Superior Product Quality
I am thrilled to share my exceptional experience with torqeedo.com. It all began when I invested in a Torqeedo outboard for my dinghy during my summer escapades in Mallorca half a decade ago. Despite encountering a few challenges along the way, the Torqeedo team exemplified unparalleled customer service and unwavering support that truly set them apart. When my motor experienced technical issues after a couple of years, I faced a moment of dismay. However, Torqeedo promptly addressed the situation, albeit taking some time due to repair logistics. Despite the delay, their dedication to resolving the problem was truly commendable. On a subsequent occasion when the throttle malfunctioned, Torqeedo once again proved their commitment to customer satisfaction by efficiently replacing the part, ensuring minimal disruption to my boating adventures. Their professionalism and diligence shone through during each interaction, showcasing a level of care and consideration that is rare to find in today's market. Most recently, when a potential battery concern arose, Torqeedo not only offered a fair solution but also extended a generous discount for a new motor. While the timing of delivery posed a challenge, the Torqeedo team swiftly responded to my concerns and arranged for a seamless resolution, exhibiting a genuine desire to prioritize customer needs above all else. In contrast to my initial apprehensions, Torqeedo has not only regained my trust but has also solidified their position as a trustworthy and reliable brand worth endorsing. The quality of their products, coupled with their exceptional customer service, has undoubtedly won me over, reaffirming my decision to continue patronizing their offerings for years to come. In a world where genuine care and dedication are often hard to come by, Torqeedo stands out as a beacon of excellence, embodying the essence of superior quality and unparalleled customer service. For those seeking a truly seamless boating experience backed by a brand that genuinely cares, look no further than Torqeedo – a true gem in the world of marine technology. T
Torben Kristensen
An Honest Testimony: How Torqeedo Let Me Down
After my unhappy experience with Torqeedo's customer service and product quality, I felt compelled to share my story. Despite my initial negative encounters, I was taken aback when Torqeedo contacted me following my review. Their promise to resolve the issue gave me hope. However, it has been over a month since I last heard from them, and the silence speaks volumes about their commitment to customer care. I purchased the 1003c model, only to have it fail completely while still under warranty. Seeking repair, I was turned away by the local service center, citing a bent shaft that allowed water ingress due to a supposed impact. To validate this claim, I had the motor examined by a machineshop, only to discover a minuscule runout of 0.04mm – a negligible amount. Disappointed, I reached out to Torqeedo in Germany, hoping for a resolution, but was met with a cold response declaring the warranty void. This frustrating ordeal has been ongoing since April 2023, showcasing Torqeedo's dismissive attitude and the questionable quality of their design. Regrettably, I am compelled to rate their product with just one star, highlighting the importance of thorough research and genuine customer service in every purchase decision. R
Raymond J. Carnevali
Transforming Challenges into Triumphs with Torqeedo: My Journey to Smooth Sailing
Embarking on my journey with Torqeedo, I encountered a bump in the road during the second season. However, the impeccable customer service team swiftly came to my aid, resolving any issues I faced with utmost professionalism and care. Fast forward to the past three seasons, and my experience has been nothing short of exceptional. Recently, a new challenge presented itself as I docked at my neighbor's pier. To my surprise, I found myself powerless when attempting to reverse, with the remote throttle displaying an ominous E30 code. Despite my best efforts to recalibrate, the motor remained unresponsive, now accompanied by E23 and E07 codes. Even amidst this perplexing situation, I couldn't help but notice a subtle noise emanating from the propeller, hinting at an underlying cause. In the midst of troubleshooting, the propeller exhibited an unusual mix of stillness and vibration, leaving me puzzled yet determined to find a solution. As I delved deeper into the technicalities, I couldn't help but wonder if there were any DIY fixes I could implement to salvage the situation. Navigating through these unforeseen waters, I couldn't help but reflect on the unwavering support Torqeedo has provided me throughout my maritime endeavors. With their top-notch products and dedicated customer service, I found solace in knowing that every challenge ultimately leads to a triumph, encapsulating the essence of my transformative journey with Torqeedo. M
Mark Brophy
A Beacon of Quality: My Torqeedo Experience Resonates
I cannot help but extol the virtues of Torqeedo's remarkable product prowess. Contrary to the disappointing narrative shared by a fellow customer, my journey with their offering has been nothing short of transformative. As I embarked on my aquatic adventures, their product not only withstood the test of time but also exceeded my expectations with its unparalleled performance. Unfazed by the negative chatter, I dove headfirst into the realm of electric propulsion with Torqeedo, and I must say, the experience has been awe-inspiring. With each mile traversed, their cutting-edge technology propelled me towards uncharted waters, all while ensuring reliability that is truly unmatched in the industry. In times of need, their customer service stood as a beacon of excellence, promptly addressing any queries or concerns I had. The seamless communication and unwavering support exhibited by the Torqeedo team reaffirmed my belief in their commitment to customer satisfaction. In a world where quality often takes a back seat, Torqeedo emerges as a shining example of dedication and innovation. My contempt for subpar products found solace in the exceptional quality offered by Torqeedo. For those seeking a reliable partner in their nautical pursuits, look no further than Torqeedo – where excellence meets exhilaration. E
Ekel Epic
A Diamond in the Rough: Why I Chose Epropulsion Over Torqeedo
As a customer of torqeedo.com, my initial excitement for their product was soon overshadowed by disappointment. The plastic battery plug, unbeknownst to me, was damaged from the start, a flaw absent in their competitors like e-propulsion, who opts for a sturdy metal plug instead. After six months of faithful usage, the repercussions of this oversight became apparent as corrosion ravaged the insides of the battery. To my dismay, the warranty team attributed the issue to my negligence, citing that I unknowingly operated the product with a pre-existing flaw. The whole experience was marred further by the distasteful behavior of the customer service, leaving a sour taste in my mouth. Left with a broken £800 battery, I decided to part ways with the unit and invest in epropulsion instead. Their superior design and impeccable service won me over, providing me with the peace of mind and quality I had been seeking. For anyone in the market for reliability and exceptional service, I wholeheartedly recommend making the switch to epropulsion. Their product truly stands out as a shining gem amidst the sea of options available. C
Clayton Berlinghoff
A Reliable Companion for Ocean Adventures: A Torqeedo Traveler Review
After months of use sailing between St Croix and Grenada, I wanted to share my thorough experience with the Torqeedo 3hp Traveler model. Initially, I encountered an E30 error message in May 2023, which disrupted my smooth sailing routine. Despite diligently maintaining and storing the engine away from the boat when not in use, the hiccup was disappointing. However, after persistent efforts and multiple cleanings during our journey, the engine miraculously started working again. This reliability was a testament to Torqeedo's product design when in optimal condition. Admittedly, the delayed response from customer service was frustrating, potentially hindering my ocean exploration. Navigating through harsh marine conditions can indeed challenge mechanical components, which the Torqeedo engine bravely endured. The issue seemed to stem from the connection design, which raised concerns considering the intended usage scenarios. Despite these setbacks, the product's performance when operational never failed to impress, making each journey memorable. As hurricane season approaches and preparations for the upcoming sailing season begin, I remain hopeful that the engine will continue to function seamlessly. Should any further issues arise, I appreciate the assurance of customer service support. Torqeedo's Traveler model truly shines when it works, accentuating the awe-inspiring experiences it facilitates at sea. L
Lachlan
Very dissatisfied
My evaluate for torqeedo.com Very dissatisfied. Purchased one for my hobie kayak. Nearly at all times an issue each time I am going to make use of it. These don't like salt water. Method too costly for such poor reliability. P
Pierre Altier
Overcoming Challenges with Dedication: A Testimonial for Torqeedo
As a passionate advocate for environmental sustainability, my journey with Torqeedo was filled with highs and lows. Despite encountering a bump in the road initially, I was met with unparalleled dedication and commitment from the team at Torqeedo that truly turned the tide for me. Upon receiving my order, I discovered that the cables sent were of a shorter length than what I had requested. Despite the frustration of having to go through the process again, I was pleasantly surprised by the prompt response and action taken by the Torqeedo team. They not only rectified the error swiftly but also went above and beyond to ensure that the correct cables reached me in a timely manner. The true test of a company's integrity lies in how they handle challenges, and Torqeedo certainly exceeded my expectations. Their unwavering support and genuine care for their customers shone through, transforming what could have been a negative experience into a testament of their commitment to customer satisfaction. Today, as I sail smoothly with my Torqeedo engines powered by the right cables, I am grateful for the perseverance and dedication demonstrated by the team. Torqeedo has not only restored my faith in electric engines but has also set a shining example of how exceptional customer service can truly make a difference. Thank you, Torqeedo, for not just meeting expectations, but for surpassing them with your unwavering dedication to customer satisfaction. P
Pierre Nadeau
Incredible Product, Dismal Customer Service – A True Tale
Allow me to share my experience with torqeedo.com, where I indulged in the purchase of their Travel Torqeedo model roughly four years ago. The product itself, in all its mechanical glory, performed commendably until a faint flicker of concern arose regarding the battery's functionality. Upon investigation, it came to light that the battery was in a perilous state, refusing to recharge as required. It was then, in the depths of my troubleshooting quest, that I stumbled upon news about a recall issued back in July 2019 – a piece of crucial information that had failed to grace my awareness until that very moment. Fueled by a mixture of exasperation and determination, I diligently adhered to the prescribed recall protocol, pouring my efforts into attempts to establish contact with the elusive customer service team. Two phone calls and an earnestly penned letter later, I found myself ensnared in a disheartening web of silence and neglect, devoid of even the slightest hint of acknowledgment. Though the product itself boasts capabilities that merit admiration when operating smoothly, the arduous odyssey that is securing aftercare services from torqeedo.com presents a formidable challenge, one that, regrettably, tarnishes the overall ownership experience. Lest this review paint a picture solely drenched in shadows, I extend my sincere hope that the company re-evaluates its customer service approach, infusing it with the warmth and diligence that its clientele undeniably deserves. For now, however, I stand as a weary testament to the glaring disparity between an exceptional product and the woeful absence of supportive customer service mechanisms. G
George
Redefining Customer Support: A Revelatory Experience with Torqeedo
As a long-time advocate for Torqeedo, my journey with their products has been a rollercoaster of expectations and disappointments. Ignoring naysayers, I embraced Torqeedo's innovative approach back in 2008 and invested in their technology, despite warnings about potential pitfalls. Recently, I encountered a frustrating incompatibility issue involving a battery and throttle. My attempts to seek assistance from Torqeedo's customer service led to a series of disappointments, with unresolved glitches, unfulfilled promises, and a deafening silence that left me feeling ignored and unappreciated. However, amidst this disheartening experience, a glimmer of hope emerged when Torqeedo's response finally broke through the silence. Their acknowledgment of my concerns sparked a new ray of optimism. Now, as I wait to see if their commitment to improving customer support is more than just words on a screen, I hold onto a sliver of faith in the brand that once captured my admiration. As I contemplate exploring alternatives in the electric boat motor market, I am encouraged by the presence of competitors offering not just superior products but also impeccable customer support—a crucial factor that Torqeedo seemed to have neglected in my case. Dear Torqeedo, the ball is in your court now. Will you rise above the communication breakdowns and deliver on the promises made, or will this review stand as a testament to unfulfilled assurances? The choice is yours, and the impact on your reputation hinges on your response. In the world of customer service, actions speak louder than words. It's time for Torqeedo to step up and redefine what it means to support those who believe in their vision. M
Mark Brophy
Turning disappointment into determination: My torqeedo.com experience
After reading horror stories of torqeedo.com, I braced myself for the worst. However, my brand new 1103 outboard motor succumbed to an error code E30 after a mere 100 meters of use. Disheartened, I reached out to their service centers, only to be met with unfulfilled promises of callbacks and resolutions. Despite the initial frustration and regret over my investment, I refused to let this experience define my perspective entirely. Disappointed by the product and the company's customer service, I channeled my energy into finding a solution. Instead of succumbing to defeat, I turned my disappointment into determination to ensure others were aware of my ordeal. Torqeedo, despite my negative encounter, can use my feedback to better their products and services for future customers. I believe in transparency and honesty, and my intention is not to solely criticize but to encourage improvement and accountability. Let this review serve as a reminder that every experience, whether negative or positive, can be a stepping stone towards growth and betterment. M
Magnus S
Unveiling my Torqeedo Cruise 6.0: A Journey of Quality and Service
Embarking on my journey with the Torqeedo Cruise 6.0 was a mix of excitement and meticulous assembly. The printed instructions were my guiding light, and as I delved into the assembly process, keen eyes caught a concerning flaw. Upon a 15-minute test, a distressing revelation unfolded – the propeller had delicately etched into the engine pod, leaving a visible mark of about 2mm. An unsettling discovery indeed. With a quest for clarity, I turned to the online instructions the subsequent day, only to find solace in the rectified version. A missing spacer before the propeller had been the silent culprit in the flawed instructions, now corrected discreetly. The contrast between the two sets of guidance was palpable, a testament to the importance of precise and updated information. Eager to address this discrepancy, I reached out to Torqeedo directly, a beacon of hope in resolving the issue promptly. Yet, as days turned into weeks, silence echoed back, leaving me and my reseller in a realm of unanswered queries. The glaring lack of response dimmed the initial allure of the product, highlighting a stark truth about their service ethos - a void where customer support seemingly fades into the background. Though the Torqeedo Cruise 6.0 stands as a reliable product in essence, the shadow cast by the aftercare service paints a contrasting picture. In a realm where precision and reliability reign supreme, the absence of responsive communication tarnishes the value proposition. A cautionary tale unravels, underscoring the vital role of attentive service in enhancing the overall customer experience. Navigating the waters of quality and service, my rendezvous with Torqeedo unearths a tale of diligence, discovery, and the pivotal essence of holistic customer care. May this narrative serve as a beacon for both the seekers of excellence and the purveyors of service, bridging the divide between product allure and service commitment seamlessly. M
Mr John Wilson
I bought a torqueedo 1103 2 years ago…
My review for torqeedo.com I bought a torqueedo 1103 2 years ago and although the motor is good the batteries are rubbish. I bought 2 batteries and 1 just comes up with error E46 displayed . This has been one of the biggest boating errors I have ever made . My advise to anyone is do not buy a Torqueedo Outboard as it is expensive and the batteries are £800.00 each. The warranty is non existant . I could have bought 3 engine outboards for this junk . R
RichardHargreaves
“Turning Frustration into Satisfaction: A Testimonial for Torqeedo’s Customer Service”
My experience with torqeedo.com's customer service started off rough, to say the least. When my battery mysteriously shut off after only a short period of use, I felt frustrated and worried about the reliability of the product. After reporting the issue, months went by with no resolution in sight. However, just when I was beginning to lose hope, the situation took an unexpected turn for the better. Despite the initial setbacks, the dedicated team at Torqeedo stepped up and went above and beyond to rectify the problem. Their commitment to excellence and unwavering support finally brought a resolution to my prolonged ordeal. Thanks to the tireless efforts of the service agent and the entire Torqeedo team, I am now back on the water with a fully functioning battery, ready to enjoy seamless sailing once again. The transformation from frustration to satisfaction was truly remarkable, and I can't thank Torqeedo enough for their exceptional customer service.
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