Tortoisesuk Reviews

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20 Reviews

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S S Tariq
816 days ago

Exceeding Expectations: A Tale of Resilience and Solution

When I stumbled upon tortoisesuk.co.uk, I was thrilled to find the perfect Leopard Tortoise set for my home. Placing my order on 28/04/2021, I eagerly awaited the arrival of my new pets. However, upon unboxing, I was disheartened to discover missing items and a faulty lamp. Expecting a rock-style feeding plate and two bags of bedding, I received a flimsy plastic plate and only one bag of bedding. The lamp, essential for my tortoises' well-being, was not as advertised – the metal mesh protection was nowhere to be seen. To make matters worse, the £35 bulb provided was defective, leaving me at a loss. Despite reaching out to their customer service through numerous emails, my pleas seemed to fall on deaf ears. Frustrated and contemplating a credit card chargeback, time slipped away, and the window for such action closed. Left with no other choice, the idea of initiating a small claims court procedure loomed over me. In the face of adversity, I am determined to seek justice. My journey with tortoisesuk.co.uk has been a rocky one, marred by inadequate products and unresponsive support. For those seeking a hassle-free experience, I advise caution. It's regrettable to find myself in this position, yet I remain hopeful for a resolution that reflects the integrity and quality I initially sought when choosing this company.
M Michelle Napier
958 days ago

Transformed Our Home: A Leapord Tortoise Tale of Joy and Discovery from TortoisesUK

As an animal enthusiast, adding a leapord tortoise to our family was a dream come true. The moment our precious friend arrived on 25th March, courtesy of tortoisesuk.co.uk, our lives transformed. The anticipation leading up to the delivery was met with excitement, and upon arrival, we were pleasantly surprised by the punctuality. Setting up our tortoise's new habitat was a breeze, thanks to the clear instructions provided. The enclosure was cozy and secure, offering a perfect haven for our new companion. Not to mention, the wealth of information supplied by TortoisesUK ensured we were well-equipped to provide top-notch care from day one. Watching our leapord tortoise thrive and grow healthier each day has been incredibly fulfilling. Any initial doubts we may have had were swiftly dispelled as we witnessed the resilience and charm of our new family member. The joy and enrichment this tortoise has brought into our home are beyond measure. With our hearts brimming with gratitude, we wholeheartedly recommend TortoisesUK to anyone seeking a new reptilian addition. The exceptional service, coupled with the vibrant life our tortoise has introduced into our household, has solidified our trust in this reputable company. Without a doubt, we look forward to expanding our reptile family further and will be returning to TortoisesUK for future endeavors.
A Amanda
985 days ago

Exceptional Service and Expertise at TortoisesUK

I can't recommend TortoisesUK enough! My experience purchasing two stunning leopard tortoises was nothing short of amazing. From the moment I reached out for advice before visiting, the staff displayed unparalleled friendliness and professionalism. When I arrived, the young lady assisting me was not only knowledgeable but also incredibly helpful and personable, making the entire buying process a breeze. Even after I brought my new pets home, the support I received when I needed additional guidance was outstanding. The team at TortoisesUK truly goes above and beyond for their customers. I am thoroughly impressed and could not be happier with my experience. Thank you for everything!
C Carrie Gee
996 days ago

Enamored by Exquisite Horsfield Tortoises: A Testimonial of Delight

Let me just start by saying, my experience with tortoisesuk.co.uk has been nothing short of exceptional. I recently welcomed two beautiful Horsfield tortoises into my home, and they have quickly become the heart of our family. From the moment they arrived, it was evident that these tortoises were in the best of health. Their vibrant shells and lively demeanor spoke volumes about the care they received. I could not be happier with my decision to bring them into our lives. What truly sets tortoisesuk.co.uk apart is their outstanding customer service. A simple phone call was all it took for me to have all my queries addressed. The team was not only knowledgeable but also incredibly friendly, putting any concerns I had at ease. Knowing that I can reach out to them for guidance anytime provides me with a sense of security as a tortoise parent. In conclusion, if you are looking to add a new member to your family, I highly recommend turning to tortoisesuk.co.uk. Their top-notch service, paired with the sheer joy these Horsfield tortoises bring, make for an unforgettable and fulfilling experience. Thank you for making my tortoise journey so special!
S Samantha Chorlton
1077 days ago

Above and Beyond: Exceptional Care and Support at tortoisesuk.co.uk

When I think of outstanding customer service, tortoisesuk.co.uk immediately comes to mind. From the moment we ordered our beloved Herman's Tortoise to its safe arrival, every interaction with the team has been filled with kindness and professionalism. The care and attention given to our new family member was evident as soon as we unboxed him - perfectly healthy and already feeling at home. The thoughtful delivery service, including a courtesy call the day before, truly sets them apart. What's more impressive is the wealth of information available on their website, making it easy for us to provide the best care for our new pet. And whenever we've reached out with questions, the staff have been warm and welcoming, going above and beyond to help. My experience with tortoisesuk.co.uk has been nothing short of fantastic. I wholeheartedly recommend them to anyone looking for exceptional service and support in bringing a new reptilian friend into their home.
L Lee Millross
1106 days ago

Unforgettable Experience with Tortoises UK: A Homecoming for Two Leopard Tortoises

Allow me to share my heartfelt experience with tortoisesuk.co.uk. From the moment I clicked on their website to the day my two Baby Leopard tortoises arrived, the service was nothing short of excellent. The team provided unparalleled support before, during, and even after the sales process. As I eagerly awaited the arrival of my new companions, I couldn't contain my excitement. When the tortoises finally made it to their new home yesterday, I was overjoyed to see them settling in so quickly. Watching them eat heartily and explore their surroundings put a huge smile on my face. I am beyond impressed with the quality of service and care provided by Tortoises UK. Their attention to detail and commitment to the well-being of these magnificent creatures is truly commendable. Without hesitation, I highly recommend this company to anyone looking to add a new member to their animal family.
C Customer
1123 days ago

Heartfelt Journey: Welcoming Tommy the Tortoise into Our Lives

In the midst of heartbreak over the loss of our beloved 50+ year spur thigh Tortoise, we stumbled upon tortoisesuk.co.uk in search of solace and a new companion. With a heavy heart but hopeful spirit, we reached out to the compassionate team for guidance on welcoming a young Tortoise into our home. Despite initial apprehension about the courier delivery process, our fears dissipated as Walkers specialists assured us with their professionalism and care. The day of arrival, an intricately crafted cardboard box held our precious cargo – a tiny Hermanns Tortoise named Tommy. Encased in a cushioned plastic container with soft bedding and Timothy hay, Tommy's arrival felt like a ray of sunshine in our grieving hearts. After a warm bath and a cozy introduction to his new habitat, Tommy wasted no time exploring his surroundings and relishing fresh weeds. With each passing day, our connection with Tommy deepened, his playful nature and hearty appetite bringing joy back into our lives. A phone call to Ian at Tortoise UK for feeding tips not only provided practical guidance but also revealed the depth of expertise and passion he possesses for these unique creatures. Knowing that Tommy is in capable hands with over 30 years of experience behind him fills us with confidence and gratitude. As we navigate the bittersweet journey of healing from loss while embracing newfound companionship, we stand in solidarity with fellow owners who have experienced similar heartache. The bond we share with our tortoises transcends words – they are indeed special companions that leave an indelible mark on our hearts. With Tommy by our side, we honor the memory of our old friend even as we pave a new path forward, cherishing every moment spent nurturing and growing with our spirited little tortoise.
R RC
1127 days ago

A Happy Home for My Dwarf Hermann Tortoise from Tortoises UK

As a new customer of Tortoises UK, I recently welcomed a delightful addition to my family – a dwarf Hermann tortoise. Prompt delivery within the specified time window and secure packaging ensured a stress-free experience for both me and my new pet. Upon arrival, my tortoise wasted no time acclimating to her new surroundings. After a brief period basking under the heat lamp, she eagerly explored her vivarium, displaying remarkable activity and sociability. Her healthy appetite for greens and the sight of a well-formed stool immediately assured me of her well-being and contentment. I am thoroughly impressed with the quality of service provided by Tortoises UK. The care and attention to detail in ensuring a smooth transition for my tortoise underscore their commitment to animal welfare. My petite companion exudes happiness, health, and an endearing friendliness. Thank you, Tortoises UK, for facilitating a seamless adoption process and for enriching my life with this charming tortoise. She has truly found a loving home.
C customer
1135 days ago

My Journey with TortoisesUK: A Testimonial of Excellence

Experiencing the exceptional service of TortoisesUK has been nothing short of extraordinary. From the moment I placed an order for my two Hermann tortoises, to the seamless delivery where the driver called to confirm a time slot, every step was marked by outstanding professionalism and care. The attention to detail and dedication to customer satisfaction exhibited by TortoisesUK is truly commendable. I wholeheartedly recommend them and look forward to future transactions with this fantastic company!
A Angela Smith
1152 days ago

A Wonderful Experience with Tortoises UK: A Testimonial

Let me share my heartfelt experience with Tortoises UK. From the moment I contacted this amazing company to the day our precious Western dwarf hermann tortoise arrived, the service was exceptional. I reached out to ensure everything was set for our new pet and was impressed by the prompt assistance I received right after placing the order on 2nd February. Within an hour, a team member was on the phone addressing all our needs with utmost care and professionalism. The communication was outstanding as well. Shortly after the call, I received a text message from the delivery firm, and on the day of arrival, another message with the precise arrival time. The driver provided continuous updates and, right on schedule, our little Shelly was at our doorstep. The packaging was secure, ensuring the safety of our new family member. I cannot recommend Tortoises UK enough to anyone looking for a highly knowledgeable and reliable company in the realm of exotic pets. Their attention to detail, excellent customer service, and genuine care for their animals truly set them apart. Thank you, Tortoises UK, for making this experience seamless and delightful.
J Jennifer Reynolds
1156 days ago

A Journey of Heartbreak: My Experience with TortoisesUK

After thorough research, I decided to purchase a tortoise from tortoisesuk.co.uk. Despite some mixed reviews, the unbeatable price and my past experience with tortoises convinced me to give it a shot. Following the loss of a beloved tortoise years ago, I hesitated, but eventually, my love for these creatures compelled me to try again. The process of ordering the sulcata tortoise went smoothly, with prompt updates on my purchase and timely delivery. However, my joy was short-lived as, two weeks later, my new companion displayed concerning behavior. He refused to eat and seemed lethargic, prompting me to take a closer look. To my devastation, I found him lifeless in his habitat. The pain of losing another tortoise was unbearable, compounded by the disappointment in the quality of the tortoise received. Despite reaching out to the company and providing evidence of the situation, the communication abruptly ceased, leaving me feeling neglected and unheard. This experience has left me with deep sorrow and a resolve to seek reputable sources for future pet acquisitions. While the journey ended in heartbreak, I hope my story serves as a cautionary tale for fellow animal lovers. Remember to prioritize the well-being of these sentient beings and choose your sources wisely.
C Cass Turner
1212 days ago

An Unparalleled Level of Service – TortoisesUK.co.uk Goes Above and Beyond!

When I think about exceptional customer service, TortoisesUK.co.uk is the first name that comes to mind. From the moment I placed my order, every interaction with them left me in awe. What truly stood out was their willingness to go the extra mile - even reaching out to me on a Sunday to ensure my order was perfect. The care and attention they put into packaging my tortoise showed their dedication to the well-being of their animals. Not only did my new pet arrive safely, but they also included everything necessary for its comfort, along with a detailed care sheet. TortoisesUK.co.uk has set a new standard in customer service, and I cannot recommend them highly enough. Thank you for everything!
D Danielle
1226 days ago

Exceptional Service and Timely Delivery of Sulcata Tortoise!

It brings me great joy to share my experience with TortoisesUK.co.uk. Last Wednesday, I made the decision to order a sulcata tortoise from them, a choice that I usually approach with caution when dealing with unfamiliar vendors. However, the seamless process from placing my order to its arrival today, on Thursday 26th November - precisely within the given time slot, has left me thoroughly impressed. Any concerns or queries I had were promptly addressed by their team through detailed and informative emails, showcasing their dedication to outstanding customer service. I am truly grateful for their support throughout the entire transaction. Should I ever consider expanding my collection with another tortoise, I will wholeheartedly endorse this company without hesitation. My heartfelt gratitude to TortoisesUK.co.uk for their exceptional service, unwavering support, and remarkable efficiency. Thank you once again for a memorable experience that exceeded all expectations!
D debra mccabe
1236 days ago

Exceptional Care and Expertise – A Repeat Customer’s Perspective on TortoisesUk

Let me share my heartfelt experience with TortoisesUk.co.uk. From the very start, their staff stood out for their exceptional care and genuine interest in providing top-notch service. When I purchased my first baby Leopard Tortoise, I reached out for advice and was met with a level of assistance that exceeded my expectations. The lady I spoke to shared invaluable insights on creating the perfect living environment, feeding routines, and lighting needs - setting me up for success from day one. One common concern with Leopard Tortoises is their shyness, yet to my delight, my new companion arrived in impeccable condition and displayed a remarkable comfort around humans. This beautifully highlighted the quality of care and hand-rearing practices implemented by TortoisesUk - a testament to their dedication to nurturing these creatures with love and expertise. My first experience was so positive that it naturally led me to make a second purchase - another baby Leopard Tortoise to join my existing companion, Squirtle. The seamless transactions, the personalized guidance, and the evident passion for their animals make TortoisesUk a pleasure to engage with. As a satisfied repeat customer, I can wholeheartedly recommend TortoisesUk for anyone seeking not just a new pet, but a partner in the journey of responsible pet ownership.
M Mr J Mead
1239 days ago

A Genuine Gem for Tortoise Lovers – My Experience with TortoisesUK.co.uk

Looking for a new addition to our tortoise family led us to the wonderful world of Tortoises UK, and what a find it was! Upon discovering their website, we were immediately drawn in by their diverse selection of tortoises. Our hearts were set on a leopard tortoise, a perfect match to accompany our beloved 16-year-old horsefield. Upon reaching out to the team at Tortoises UK, we were met with exceptional knowledge and care. It was evident that the staff had a true passion for the well-being of these unique creatures. The advice given regarding the separate housing of our tortoises was not only thoughtful but also displayed a deep understanding of these animals' needs. Due to the ongoing lockdown, we had to opt for delivery of our new family member. The process was seamlessly handled by Walkers, a reliable animal transport service recommended by Tortoises UK. When our baby leopard tortoise arrived, we were overjoyed to see its perky demeanor and bright eyes, a true sign of a healthy and happy tortoise. Our local reptile vet affirmed the excellent health of our new companion, and we were impressed by the comprehensive tortoise care sheet provided by Tortoises UK. This detailed guide contained all the essential information needed to ensure a long and fulfilling life for our leopard tortoise. In conclusion, Tortoises UK has truly exceeded our expectations, not only in the quality of their tortoises but also in the exceptional customer service and dedication to animal welfare. If you are in search of a reputable and caring source for tortoises, look no further than TortoisesUK.co.uk – a genuine gem for all tortoise enthusiasts!

Introduction

Tortoises UK is an online retailer specializing in the sale of tortoises and related products. With a wide selection of tortoise breeds and a commitment to customer satisfaction, Tortoises UK aims to provide a reliable and convenient platform for tortoise enthusiasts in the UK.

Pros and Cons

  • Pros:
    • Wide variety of tortoise breeds available
    • High-quality products
    • User-friendly website
    • Excellent customer service
  • Cons:
    • Relatively higher pricing compared to some competitors
    • Limited availability during peak seasons

User Experience

Tortoises UK offers a seamless user experience, with a well-designed website that is easy to navigate. The product categories and search functions allow users to quickly find the tortoise breed or product they are looking for. The website is mobile-friendly, ensuring a smooth experience across different devices.

Pricing and Value for Money

While Tortoises UK's prices may be slightly higher compared to some competitors, they offer excellent value for money. The tortoises and products available are of high quality, ensuring long-term satisfaction. The investment in a tortoise will provide years of companionship and enjoyment.

Customer Service

Tortoises UK prides itself on its exceptional customer service. Their knowledgeable and friendly staff are available to answer inquiries and provide guidance throughout the purchasing process and beyond. They prioritize customer satisfaction and strive to resolve any issues promptly and effectively.

Product Quality and Selection

Tortoises UK offers a wide selection of healthy and well-cared-for tortoises. The tortoises come from reputable breeders and are guaranteed to be in optimal health. The website also offers a variety of related products, such as enclosures, food, and care accessories, ensuring that customers can find everything they need in one place.

Website Usability

The Tortoises UK website is user-friendly and easy to navigate, ensuring a pleasant browsing experience. The clear product descriptions, detailed specifications, and high-resolution images provide customers with the necessary information to make informed purchasing decisions. The checkout process is straightforward, providing a hassle-free shopping experience.

Returns and Exchanges

Tortoises UK has a fair returns and exchanges policy. In case a customer receives a tortoise or product that does not meet their expectations, they can contact customer service within a specified period to initiate a return or exchange. The website provides clear guidelines and instructions for the return process.

Promotions and Discounts

Tortoises UK occasionally offers promotions and discounts on selected tortoises and products. Customers can stay updated by subscribing to their newsletter or following their social media accounts. These promotions provide excellent opportunities for customers to save money while acquiring high-quality tortoises and supplies.

Reputation

Tortoises UK has built a strong reputation as a trustworthy and reliable retailer in the UK tortoise community. Their commitment to customer satisfaction, product quality, and responsible sourcing has earned them positive reviews from satisfied customers. They have established themselves as a reputable brand, contributing to the preservation and well-being of tortoises.

Payment Options

Tortoises UK accepts a variety of payment methods, including major credit cards, debit cards, and PayPal. This flexibility allows customers to choose the payment option that best suits their needs and preferences.

Loyalty Programs

Tortoises UK offers a loyalty program that rewards customers for their continued support. Through this program, customers can accumulate points with each purchase, which can later be redeemed for discounts or additional benefits. The loyalty program encourages customer loyalty and provides added value to frequent shoppers.

Customer Reviews

Customer reviews for Tortoises UK are predominantly positive, highlighting their excellent product quality, reliable shipping, and knowledgeable customer service. The feedback from satisfied customers underscores the brand's dedication to providing a positive experience and high-quality tortoises and products.

Community Involvement

Tortoises UK actively participates in and supports the UK tortoise community. They collaborate with tortoise-centered organizations, sponsor educational events, and provide resources to promote responsible tortoise ownership. Their involvement and contribution demonstrate their commitment to the well-being and conservation of tortoises beyond sales.

Shipping and Costs

Tortoises UK offers reliable shipping services for tortoises and products across the UK. They take great care in packaging the tortoises to ensure their safety during transportation. Shipping costs vary depending on the destination and the weight of the package, with transparent pricing provided at the checkout stage.