Users Voice for Totalpetsupply

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Totalpetsupply Overall rating
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Review article published on: 11 Nov 2019

Last updated by on 06 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Dec 2022 5 5 5 5 1.8 5
Jan 2023 5 4.9 1.3 3 5 5
Feb 2023 5 3 5 5 3.4 1.8
Mar 2023 5 5 5 5 3.1 5
Line Chart for Rating of peer stores

Detailed Totalpetsupply Review by

Introduction is an online retailer that specializes in providing high-quality pet products at affordable prices. The company has been in operation since 2011 and has since gained a reputation as a trusted supplier of pet medications, food, and accessories.

Pros and Cons

Pros: offers a wide range of pet products at highly competitive prices. The website is easy to navigate, and the checkout process is simple and straightforward. The company also offers free shipping on all orders over $99, which is an excellent bonus. Cons: the website's design could be more modern and user-friendly, and some users have reported issues with receiving their orders on time.

User Experience has a user-friendly website that is easy to navigate. The website's search feature is fast and effective, making it easy to find the products you need quickly. The checkout process is also simple and straightforward, and the company offers several payment options, including PayPal and all major credit cards.

Pricing and Value for Money offers highly competitive pricing on all their products, making it an affordable option for pet owners on a budget. The company also offers discounts and promotions regularly, making it easy to save even more money on pet products.


Other online pet retailers include Chewy, Petco, and PetSmart. While these retailers offer similar products, often has more competitive pricing.

Customer Service offers excellent customer service, with a dedicated support team available via phone or email. The website also has a comprehensive FAQ section that answers many common questions.

Product Quality and Selection offers high-quality pet products from top brands. The company has a vast selection of pet products, including food, toys, medications, and accessories.

Website Usability's website is easy to use, with a clean design and intuitive user interface. The website's search feature works well, and the checkout process is straightforward.

Returns and Exchanges offers a 30-day return policy on all products. The company's returns process is simple and straightforward, making it easy to return or exchange products if needed.

Promotions and Discounts offers discounts and promotions regularly. The company's promotions can be found on the website's homepage or by subscribing to their email newsletter.

Reputation has a solid reputation as a trusted supplier of pet products. The company's customer reviews are generally positive, with many customers praising the company's high-quality products and affordable pricing.

Payment Options accepts PayPal and all major credit cards, making it easy to pay for your pet products online.

Loyalty Programs does not currently offer a loyalty program for their customers.

Customer Reviews has a solid reputation, as evidenced by the many positive customer reviews on the website. Many customers praise the company's high-quality products and affordable prices.

Community Involvement does not currently have any community involvement programs or initiatives.

Shipping and Costs offers free shipping on all orders over $99. The company's shipping costs for orders under $99 are reasonable and competitive with other online retailers. Orders are generally shipped within 1-2 business days, with delivery taking 2-7 business days depending on your location. In conclusion, is an excellent option for pet owners looking for high-quality products at affordable prices. While the website could be more modern and user-friendly, the company's customer service and wide selection of pet products make it a trusted source for all your pet needs.

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