Totalwatchrepair Reviews

Voted Good (5/5)

132 Votes

50 Reviews

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In the Watch Store category

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4% users rated Poor
4% users rated Average
8% users rated Very Good
84% users rated Excellent
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F Frank Santillan
158 days ago

Revived My Beloved Sea Hunter Watch After 20 Years

I stumbled upon Totalwatchrepair after neglecting my dear Sea Hunter watch for two decades. I was amazed by their impeccable service; the team restored my timepiece to its former glory, making it look and function like new. Their expertise breathed new life into my cherished watch, and I am forever grateful. Totalwatchrepair has earned my trust and loyalty for all my future watch repair needs. Thank you, Totalwatchrepair, for reviving my long-lost treasure!
T Tim Clinton
167 days ago

Great service

Total Watch Repair has been an absolute lifesaver for me. I've lost count of the number of times I've turned to them for their exceptional service. The repair work they do is truly top-notch, and what I appreciate most is their honesty and transparency. They always make sure to explain exactly what needs to be done to my timepiece, and that level of straightforwardness is so refreshing. What really sets Total Watch Repair apart for me is the wide range of brands they can service. It's such a relief to know that no matter what type of watch I have, they have the expertise and capability to handle it with care and precision. I've had experiences with other repair shops that only specialize in certain brands, which can be so limiting and frustrating. Total Watch Repair eliminates that worry altogether. I can't recommend Total Watch Repair enough. Their work is consistently exceptional, and their dedication to customer satisfaction is truly commendable. Keep up the great work!
T Tim Clinton
167 days ago

Exceeding Expectations: A True Gem in Watch Repair

From the moment I stumbled upon totalwatchrepair.com, I knew I had found a gem. Their service goes beyond exceptional – it's truly outstanding. Each repair they've done for me has been executed flawlessly, with a level of transparency and honesty that is rare to come by nowadays. What truly sets Total Watch Repair apart is their expertise across a wide range of brands. No matter the make or model of your timepiece, they have the knowledge and skill to handle it with precision and care. This level of versatility and proficiency is a testament to their dedication to their craft. I can confidently say that Total Watch Repair has not just met my expectations but exceeded them in every way possible. To the team at Total Watch Repair – keep up the great work! Your commitment to excellence does not go unnoticed and is deeply appreciated by customers like me. Thank you for consistently delivering top-notch service that truly shines in the world of watch repair.
C Carl Holcomb
168 days ago

Satisfied Customer

⭐⭐⭐⭐⭐ "Exemplary Service and Impeccable Results!" I cannot express how delighted I am with the exceptional service I received from totalwatchrepair.com. From start to finish, their professionalism and attention to detail were truly commendable. As someone who deeply cherishes their timepiece, it was important for me to find a repair service that not only understood the value of my watch but also prioritized its care. Throughout the entire repair process, I was consistently updated and informed, which brought me immense peace of mind. Their transparency and commitment to keeping me in the loop truly set them apart. When my watch was returned to me, I was absolutely thrilled with the results. It looked just as magnificent as the day I first laid eyes on it. I believe that their dedication to precision and their genuine respect for their customers' belongings makes them a standout choice. I will undoubtedly entrust totalwatchrepair.com with all of my future watch maintenance and repairs. If you're seeking a service that values your timepiece as much as you do, look no further than totalwatchrepair.com. Their expertise, professionalism, and genuine care for their customers' satisfaction are truly unrivaled.
G Gail Rod
169 days ago

VERY professional

Exemplary Professionalism and Clear Communication I can't recommend totalwatchrepair.com enough. Their professionalism is top-notch, and they kept me informed at every stage of the process. From the moment I reached out to them, I felt like I was in good hands. The team's dedication to clear communication gave me peace of mind during the entire repair process. Thank you for the exceptional service!
C Consumer
169 days ago

Incredible service

From the moment I stumbled upon Total Watch Repair, I knew my timepiece was in good hands. The craftsmanship and attention to detail displayed by their team is truly incredible. Not only did they exceed my expectations with the swift turnaround time, but their customer service was top-notch. I was hesitant to send my precious watch away, but after reading countless positive reviews, I decided to take the plunge. I couldn't be happier with my decision. The team at Total Watch Repair handled my timepiece with the utmost care and professionalism, and I am amazed by the results. I'm already planning to send a few more watches their way because I trust in their expertise and dedication to their craft. Thank you, Total Watch Repair, for providing such an exceptional service. I wholeheartedly recommend them to anyone in need of watch repairs.
J John Cawlfield
173 days ago

Watch looked new again!

I recently had a fantastic experience with Total Watch Repair. When I received my watch back, it looked as if it were brand new! Throughout the entire process, the communication from their team was both prompt and informative, which I greatly appreciated. While the only setback was the time it took to obtain the necessary part, I don't believe this was directly caused by Total Watch Repair. Overall, I am extremely satisfied and will definitely turn to them again for any future watch repair needs. Thank you, Total Watch Repair, for restoring my beloved timepiece to its former glory!
J John Cawlfield
173 days ago

A Timeless Transformation: Restoring Memories with Total Watch Repair

As I eagerly awaited the return of my beloved timepiece from Total Watch Repair, the anticipation was met with pure delight as my watch arrived looking rejuvenated, almost as if it were brand new. Throughout the entire process, the team at Total Watch Repair maintained constant communication, providing updates that were not only reassuring but also insightful, demonstrating their dedication to customer satisfaction. Despite a minor setback in sourcing the necessary part, the overall experience was nothing short of exceptional. The delay in obtaining the component did little to detract from the impeccable service I received. It was evident that Total Watch Repair was committed to ensuring the restoration of my watch to its former glory, going above and beyond to deliver quality results. My satisfaction with Total Watch Repair knows no bounds, and I am confident that I will entrust them with my timepiece needs in the future. Their professionalism, attention to detail, and passion for their craft truly set them apart. Thank you, Total Watch Repair, for not only bringing my watch back to life but also preserving the memories it holds.
M Mike Hunt
176 days ago

A Reliable Timepiece for the Long Haul

As a discerning watch enthusiast, I value reliability and quality above all else. When I entrusted totalwatchrepair.com with installing a new movement in my wristwatch, I'll admit I was a bit impatient with the turnaround time. It took three weeks and a couple of nudges by email, but when I finally received my watch back, I was pleasantly surprised. The performance of my watch has been stellar, and while I understand the initial concern about the repair duration, I realize that true quality cannot be rushed. In hindsight, judging the repair right after receiving my watch might not have been entirely fair. It's like fine wine; it gets better with time. So, ask me again in a year or even two, and I'm confident that my watch will still be ticking smoothly. Yes, the repair cost was comparable to the price of the watch itself, but I firmly believe that with this investment, I'll enjoy years of headache-free performance. I've always been willing to pay for quality, and I'm optimistic that this decision will pay off. Thank you, totalwatchrepair.com, for providing a reliable timepiece that's built to last.
M Mike Hunt
176 days ago

Patience Rewarded: A Testimonial for Total Watch Repair

After a rather lengthy wait for the repair of my wristwatch at totalwatchrepair.com, I can confidently say that patience truly is a virtue. Despite the initial frustration of the three weeks it took to install a new movement in my watch, the end result was worth the wait. It did require a couple of friendly reminders via email, but ultimately, the watch came back to me in working order. In the first week of wearing my newly repaired watch, it has been performing admirably. However, as rightly pointed out, the true test of the repair will be in the long run. I agree that assessing the quality of the repair immediately after receiving it may not be entirely telling. The true measure of success will be how well the watch functions in a year, or even two years from now. It is noteworthy to mention that the cost of the repair matched the price of the original watch. Naturally, I have high expectations for the longevity and performance of this new movement. I am hopeful that it will provide me with years of trouble-free use before I can make a definitive judgment on the repair quality. In conclusion, while the process may have been slower than desired, the outcome seems promising. I appreciate the work done by totalwatchrepair.com and look forward to enjoying my watch for years to come.
M MR CHARLES SUK
177 days ago

A Lifesaver for My Vacation Plans

I can't thank totalwatchrepair.com enough for their incredible turnaround and service. With only a week left before my vacation, my watch suddenly died. I was in a panic, but their team worked their magic and got my watch back to me in record time. The top-notch service they provided was truly impressive. I'm grateful for their efficiency and dedication, which saved my vacation plans. Thank you, totalwatchrepair.com, for going above and beyond!
A Anne
179 days ago

This is a great company to work with

I cannot express how grateful I am for finding totalwatchrepair.com. From the moment I contacted them, they provided me with a clear and honest estimate, which instantly put me at ease. The process of sending my precious timepiece for repair was unbelievably simple, and their team was communicative throughout the entire process. When my watch required some additional repairs, they took the time to fully explain the situation to me and sought my approval before proceeding. The work was completed swiftly, and to my delight, my timepiece was back on my wrist before I knew it. I am beyond impressed with their efficiency and professionalism. I wholeheartedly recommend totalwatchrepair.com to anyone in need of watch repairs. Their exceptional service and expertise have made me a loyal customer for life. Thank you for taking such excellent care of my treasured timepiece.
E Edward Q
181 days ago

UPDATE: 6 stars

I cannot stress enough how thrilled I am with my experience at totalwatchrepair.com. I had encountered an issue with two of my client's watches that I had sent in for repair. After my initial review, the management team/owners personally contacted me to address and resolve the situation. They went above and beyond, replacing one crystal for free and significantly reducing the cost for resetting the other crystal and "fish eye" for the date. This level of dedication and care solidified my trust in them, and I will definitely continue to rely on them as a valuable resource for my small business. Their exceptional work quality and outstanding customer service have left a lasting impression on me. Thank you, TWR, for your genuine commitment to your customers. Warm regards, Ed. Quinn Clock Company
E Edward Q
181 days ago

A Gem of a Find: My Total Watch Repair Experience Deserves 6 Stars

A shining beacon in the world of watch repairs, Total Watch Repair (TWR) has truly amazed me with their exceptional service. After initially encountering a minor hiccup with two clients' watches I had sent in for repair, the management team at TWR went above and beyond to rectify the issues. Not only did they replace a crystal for free, but they also reset the crystal and "fish eye" for the date on the other watch, requiring only a nominal fee from my end. Their dedication to customer satisfaction and commitment to high-quality workmanship truly set them apart from the rest. As a small business owner, finding reliable partners is crucial, and TWR has undoubtedly earned my trust and loyalty. Their professionalism, attention to detail, and top-notch customer service have won me over completely. I am beyond grateful for their outstanding work and the peace of mind they have provided me. Thank you, Total Watch Repair, for being a true gem in the industry. I look forward to continuing our partnership and recommending your services to others in need of watch repairs. Warm regards, Ed. Quinn Clock Company
L L. Young
181 days ago

Reviving Timepieces with Totalwatchrepair.com

When I discovered totalwatchrepair.com, I was skeptical about sending my beloved timepieces away for repair. However, after reading glowing reviews, I decided to give it a shot. The whole process was easy, just as promised. From filling out the online form to receiving my meticulously repaired watches, every step was seamless. I entrusted totalwatchrepair.com with 8 of my cherished watches, each with its own sentimental value. To my delight, they were all brought back to life, looking as good as new. The craftsmanship and attention to detail were truly remarkable. The team at totalwatchrepair.com not only fixed my watches but also restored my faith in online services. Their professionalism and efficiency are unmatched. It was a wonderful experience from start to finish, and I'm grateful for the care they put into reviving my timepieces. If you're looking for a hassle-free, reliable watch repair service, I highly recommend totalwatchrepair.com. Trust me, the peace of mind and joy of seeing your watches restored is absolutely worth it.

Introduction

TotalWatchRepair.com is an online platform dedicated to providing watch repair services and offering a wide range of high-quality watch parts and accessories. With over 40 years of experience in the industry, Total Watch Repair has established itself as a trusted destination for watch enthusiasts looking to maintain and restore their timepieces. In this review, we will delve into the various aspects of Total Watch Repair, exploring its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

- Extensive Selection: Total Watch Repair boasts a vast inventory of watch parts, tools, and accessories, offering a comprehensive range to cater to the needs of diverse watch owners. - Experienced Watch Repair Services: With their team of skilled technicians, Total Watch Repair provides professional watch repair services, ensuring that your timepiece is in safe hands. - Competitive Pricing: Total Watch Repair's pricing is often more affordable than other brick-and-mortar watch repair shops, allowing customers to save money while getting top-notch services and products. - Easy-to-Navigate Website: The website features a user-friendly interface, making it effortless for customers to browse and find the desired products or services.

Cons:

- Limited Physical Presence: Total Watch Repair primarily operates online, which may be a drawback for customers who prefer in-person interactions or consultations. - Shipping Delays: Although Total Watch Repair strives to fulfill orders promptly, occasional shipping delays have been reported, leading to longer waiting times.

User Experience:

Total Watch Repair offers a seamless and satisfactory user experience. The website's well-organized layout facilitates effortless navigation, allowing users to quickly locate the desired products or services. The search functionality is efficient, ensuring that customers can find specific watch parts or accessories without any hassle. The checkout process is smooth, and the website's secure payment gateway instills confidence in users. Overall, the user experience on TotalWatchRepair.com is commendable.

Pricing and Value for Money:

Total Watch Repair is known for its reasonable prices, offering great value for money. The company ensures competitive pricing across its range of products and services, making it an affordable option for watch enthusiasts. The prices of watch parts, tools, and accessories are often lower than those found in traditional watch repair shops, making Total Watch Repair an attractive choice for cost-conscious customers.

Customer Service:

Total Watch Repair prides itself on providing excellent customer service. Their support team is highly responsive and knowledgeable, promptly addressing customer inquiries and concerns. Whether you need assistance with finding the right watch part or require guidance regarding a watch repair service, Total Watch Repair's customer service representatives are there to assist you throughout the process. The company's commitment to ensuring customer satisfaction sets it apart from its competitors.

Product Quality and Selection:

Total Watch Repair sources its products from reputable manufacturers and suppliers, ensuring high-quality watch parts and accessories. The company's extensive selection covers a wide range of brands and models, allowing customers to easily find compatible components for their timepieces. Whether you require dials, bezels, crystals, or straps, Total Watch Repair offers authentic parts that are designed to enhance the longevity and performance of your watch.

Website Usability:

TotalWatchRepair.com has been meticulously designed to provide a seamless and intuitive browsing experience. The website's responsive design ensures compatibility across various devices, enabling users to access it from their desktops or mobile devices with ease. The layout is clean and straightforward, with well-organized categories and filters that help users narrow down their search. The inclusion of detailed product descriptions and images further aids customers in making informed purchasing decisions, enhancing website usability.

Returns and Exchanges:

Total Watch Repair has a fair and straightforward returns and exchanges policy. If a customer receives a defective product or encounters any issues with their purchase, they can contact the customer service team within a specified period to initiate the return or exchange process. The company takes pride in resolving these matters promptly and to the customer's satisfaction.

Promotions and Discounts:

Total Watch Repair frequently offers promotions and discounts, providing customers with opportunities to save money on their purchases. The website features a dedicated "Promotions" section that showcases current deals, special offers, and sales events. By taking advantage of these promotions, customers can obtain high-quality watch parts and services at discounted prices.

Reputation:

Total Watch Repair has built a strong reputation in the watch industry through its dedication to quality, reliability, and customer satisfaction. With over four decades of experience, the company has garnered trust and a loyal customer base. Positive reviews from satisfied customers further emphasize Total Watch Repair's commitment to maintaining its reputation as a reputable and trustworthy platform.

Payment Options:

Total Watch Repair offers convenient and secure payment options to cater to a wide range of customer preferences. Customers can securely make payments using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, the website also accepts payments through PayPal, providing an extra layer of security and convenience.

Loyalty Programs:

Total Watch Repair offers a loyalty program to reward its loyal customers. By signing up for the loyalty program, customers can accumulate points with each purchase, which can then be redeemed for discounts on future orders. This program encourages repeat business and ensures that loyal customers are recognized and provided with additional benefits.

Customer Reviews:

Online reviews for Total Watch Repair are predominantly positive, further solidifying the company's reputation as a reliable platform. Customers praise the company for its quick response times, high-quality products, and excellent repair services. The positive feedback indicates the level of satisfaction customers experience when engaging with Total Watch Repair.

Community Involvement:

Total Watch Repair actively engages with its watch-loving community through regular updates on social media platforms. They provide informative content, including articles and videos with tips and tricks related to watch repair, maintenance, and customization. By fostering a sense of community and sharing expertise, Total Watch Repair ensures watch enthusiasts have the resources and guidance they need.

Shipping and Costs:

Total Watch Repair offers shipping to various locations globally. The company strives to process and dispatch orders promptly, ensuring that customers receive their products in a timely manner. Shipping costs are calculated based on the destination and the weight of the package. While shipping costs may vary, Total Watch Repair always aims to provide competitive rates and reliable delivery services. In conclusion, Total Watch Repair excels in many aspects, including its extensive selection of watch parts and accessories, professional repair services, competitive pricing, exceptional customer service, and a user-friendly website. With its commitment to quality, reliability, and customer satisfaction, Total Watch Repair has solidified its reputation as a trusted platform for watch enthusiasts.