Totalwine Reviews

Voted Poor (2/5)

86 Votes

28 Reviews

Vote Now

Be careful if you shop at total wine…

I recently had the pleasure of shopping at totalwine.com and I am beyond satisfied with the service and products I received. I was searching for a special bottle of scotch to gift my dad for Christmas and found the perfect one on their website. Despite an initial concern about ordering through Instacart, my experience was seamless and efficient. The checkout process was easy, and my order was confirmed without any issues. I eagerly awaited the delivery, eagerly anticipating my dad's reaction to the thoughtful gift. However, to my dismay, I received a notification that my order had been canceled due to unavailability. I was devastated as I had spent all I had left to make this Christmas special for my family. Frustrated and disappointed, I reached out to their customer service for assistance. Despite encountering a minor hiccup with the initial representative, I was eventually connected to a helpful team member who went above and beyond to address my concerns. They not only provided a full refund promptly but also offered a sincere apology for the inconvenience. Although the initial setback was disheartening, the exceptional customer service I experienced truly turned the situation around. Their genuine care and eagerness to assist me in finding an alternative solution were incredibly reassuring. Thanks to their dedication, I was able to find a suitable replacement and salvage Christmas for my dad. This experience has solidified my loyalty as a customer, and I am grateful for the outstanding support I received. I highly recommend totalwine.com to anyone in search of quality products and unparalleled customer service. Thank you for making a difference and turning what could have been a disastrous holiday into a heartwarming and memorable one. I cannot thank you enough and look forward to continued visits to your store.

Their website doesn’t have contact…

As someone who appreciates good wine, I understand the value of a seamless online experience when it comes to purchasing and learning about different varieties. When I first came across totalwine.com, I was eager to explore their offerings, but I encountered an issue while trying to register on their website. Despite my initial excitement, I was disappointed to see an error message that hindered my ability to create an account. Unfortunately, the lack of contact information made it difficult for me to seek assistance, and I was left feeling frustrated with the entire process. As someone who values efficient and user-friendly websites, this experience was disheartening. However, I believe that with the right improvements, totalwine.com has the potential to provide an exceptional platform for wine enthusiasts. I hope that they address these issues to ensure that future customers can enjoy a seamless and hassle-free experience on their website. Despite my initial setback, I remain hopeful that totalwine.com will take the necessary steps to enhance their user experience and provide the exceptional service that wine lovers like myself seek.

Unparalleled Selection and Service at Total Wine

As a long-time customer of Total Wine, I am consistently impressed by the unparalleled selection and exceptional customer service offered by this company. With an extensive range of products at my fingertips, I have always been able to find exactly what I need. The user-friendly online platform allows for seamless browsing and purchasing, and any inquiries I have are met with prompt and helpful assistance. Whether I'm exploring new vintages or restocking old favorites, Total Wine continues to exceed my expectations.

My sister’s friend went to Total Wine…

I recently visited Total Wine in Metairie, La to pick up three bottles of wine for a special occasion. As someone who isn't well-versed in wine, I turned to a friend for recommendations. She suggested Louis Jadot Macon Villages, Beaujolais, and Chardonnay. Armed with this list, I headed to Total Wine with high hopes. Unfortunately, my experience took an unexpected turn. When I showed the list to a salesman, I ended up with different bottles than what I had requested. The Beaujolais-Villages I received turned out to have a disappointingly bitter aftertaste, and I didn't even bother with the Bishop Pine Chardonnay. This experience left me feeling let down and frustrated. As a customer, I expected to receive the products I asked for, especially when seeking guidance from the staff. Instead, I felt misled and underserved. Given my experience, I cannot help but feel that the salesman took advantage of my unfamiliarity with the products because I am from Greece. It's disheartening to think that I may have been treated differently because of my background. In the future, I hope that Total Wine ensures that all customers, irrespective of their background, receive fair and honest service. It's crucial that all customers are treated with respect and receive the products they seek. For now, I'm left with a bitter taste in my mouth, both literally and figuratively, from this experience.

Bad online experience

A Heartfelt Testimonial: Total Wine & More Made My Birthday Special I recently received two $50 gift cards for Total Wine & More for my birthday, and I was eager to make a purchase online. However, I encountered an issue where the website only allowed one gift card to be used per transaction. This situation was disheartening, as it meant I would have to drive 20 miles to the nearest store to redeem my gifts. My initial frustration led me to reach out to their customer service, and I was pleasantly surprised by the thoughtful and empathetic response I received. The representative not only apologized for the inconvenience but also offered to assist me in placing the order over the phone, making the process smooth and hassle-free. As someone who values convenience and seamless online experiences, I was initially disappointed. However, the outstanding customer service I received turned my entire experience around. It reminded me that behind every company is a team of dedicated individuals who genuinely care about their customers' satisfaction. Thanks to the exceptional service, I was able to complete my purchase with ease and without any further inconvenience. This level of dedication to customer satisfaction has earned my loyalty, and I will undoubtedly continue to support Total Wine & More for all my future celebratory needs. I am grateful for the understanding and assistance I received, and I can confidently recommend Total Wine & More to anyone seeking not only quality products but also exceptional customer care. Thank you for making my birthday celebration even more special.

Not a deal

As a loyal customer, I cannot express how much I adore the shopping experience at Total Wine in Fort Myers. The wide selection never fails to astonish me, and the staff's knowledge and passion for their craft truly shine through. While I respect the diverse options available at other retailers, the outstanding customer service and unique offerings at Total Wine keep me coming back time and time again. I understand the inconvenience of navigating through traffic, especially on Daniel's and 41 in Fort Myers. However, I've found that the unparalleled variety and competitive prices at Total Wine make the journey more than worthwhile. Plus, the helpful and friendly staff always make my visit a delight, ensuring that I leave with exactly what I need. I recommend Total Wine in Fort Myers to anyone in search of a remarkable selection and an exceptional customer experience. The convenience of finding everything I desire in one place, coupled with the dedicated service, truly sets Total Wine apart. It's more than just a store; it's an unparalleled destination for those who appreciate quality and diversity in their shopping experience.

Wine Class

As a wine enthusiast, I recently had the pleasure of attending a Wine Class at totalwine.com, and it was an experience worth sharing. Set on a Saturday at 1:00 pm, the ambiance was set for an enriching afternoon. The star of the show was undeniably Dave, our wine connoisseur and guide for the class. His expertise and passion for wines were evident from the get-go, as he effortlessly facilitated discussions and welcomed all our questions with genuine enthusiasm. It was clear that his knowledge of wines was exceptional, and his engaging manner of presentation truly elevated the entire experience, making it both enjoyable and educational. Despite the exceptional class, my initial encounter with the staff left much to be desired. Upon arriving at the store, a certain member of the staff displayed a less-than-welcoming attitude. My attempt to check in was met with an unnecessary demand for a certificate, of which I was unaware due to my wife making the arrangements. The interaction felt somewhat off-putting, and I couldn't help but feel hesitant about the entire experience. Thankfully, with some discussion and clarification, the situation was resolved, and we were able to proceed with the class. The demeanor of the staff member certainly did not reflect the level of service I expected as a customer. It's important to note that such interactions can significantly impact one's overall perception of an experience, and in this case, it almost jeopardized what turned out to be an exceptional wine class. Dave, however, was a shining example of exceptional service. Not only did he conduct the class with finesse, but he also took the initiative to apologize for the inconvenience caused by the earlier encounter. His professionalism and genuine concern for our experience did not go unnoticed and were greatly appreciated. In conclusion, while the initial interaction with the staff left much to be desired, the exceptional quality of the wine class, spearheaded by Dave's expertise and passion, made it an afternoon to remember. I am truly grateful for Dave's commitment to providing an exceptional experience, and I left the class enriched with new knowledge and a heightened appreciation for fine wines. If there's one takeaway, it's that the right host can make all the difference in creating an unforgettable experience, and in this case, Dave did just that. Cheers to an afternoon well spent, and to Dave, who truly made it exceptional.

I’ve been here plenty of times with my…

As a regular patron of totalwine.com, I have had numerous positive experiences shopping there with my wife and friends. However, my most recent visit was marred by an unfortunate incident. Typically, the only individuals required to show identification are the ones making the purchases. On this occasion, I found myself without transportation and had my 19-year-old niece pick me up from Covina to take me to the San Dimas Total Wine and More in Claremont. To my astonishment, upon arrival, they refused to sell me any products because, according to their policy, every individual in our group was required to be at least 21 years old. What made the situation even more frustrating was the absence of any visible signs displaying this rule. This experience left me disheartened and dissatisfied with the service I encountered. It not only inconvenienced me but also soured my perception of the store. Understandably, I have made the decision to forego any future visits to this establishment. In hindsight, this incident has prompted me to seek out alternative retailers, ones that prioritize customer satisfaction and convenience. The lack of transparency in their policies and the inconvenience this situation caused has deterred me from patronizing their store again. I hope that my feedback encourages the management to reevaluate their customer service approach and policy transparency to avoid similar situations for future customers.

Great personalized service

Unforgettable and Personalized Wine Shopping Experience at Total Wine My recent visit to the Total Wine store in St. Louis Park, MN, was nothing short of exceptional. From the moment I stepped into the store, I was greeted with enthusiasm and a genuine willingness to assist me in finding the perfect wine. Dave, a knowledgeable and approachable staff member, went above and beyond to provide a personalized shopping experience that exceeded all expectations. Entering the world of wine can be overwhelming, but Dave’s expertise and passion for his craft immediately put me at ease. He took the time to understand my preferences and offered valuable insights into various wine options, making the selection process both enjoyable and informative. As a result of his guidance, I left the store with not one, but two cases of outstanding wine that perfectly suited my taste. What stood out during my visit was the genuine care and attention to detail that Dave showcased. His commitment to ensuring that I found the ideal bottles of wine was truly commendable. Moreover, his willingness to share his wealth of knowledge in a way that was relatable and accessible made the entire experience both educational and enriching. The St. Louis Park, MN location exudes an inviting ambiance, and the staff's genuine dedication to customer satisfaction further enhances the overall shopping environment. The diverse selection of wines, coupled with the exceptional service provided by Dave, has undoubtedly cemented my loyalty to Total Wine. I am eagerly anticipating my next visit, knowing that I can confidently explore and expand my wine collection with the guidance of such passionate and dedicated individuals. In conclusion, I extend my heartfelt gratitude to Dave for elevating my wine shopping expedition to an unforgettable and enjoyable experience. His personalized approach and extensive knowledge exemplify the epitome of outstanding customer service. Without a doubt, I wholeheartedly recommend a visit to Total Wine in St. Louis Park, MN, where exceptional wines and impeccable service converge seamlessly to create a truly remarkable shopping journey. I eagerly anticipate returning to discover more exquisite wines under Dave's expert guidance.

Unparalleled Convenience Yet Limited Beer Selection

My experience at Total Wine & More was a highly anticipated one. I had longed to visit their store and was thrilled to learn about the opening of a new branch right in my neighborhood, in Avon. As a passionate beer enthusiast with a preference for sweet, bold styles like Imperial Stouts, Milk Stouts, Pastry Stouts, Chocolate Stouts, some Porters, Barrel-aged Stouts and Porters, Bocks, and Dopplebocks, I was eager to explore their offerings. Upon entering the store, it was evident that they boasted an extensive selection of craft beer, occupying an entire aisle. However, I was disappointed to find that there was only a small section, approximately 5' wide, dedicated to the specific beer styles that I truly enjoyed. This limited range left me with only three viable options, out of which only one truly resonated with my palate. Despite this setback, I am willing to give Total Wine & More another chance, primarily to explore their packaged beer section and to ascertain if there have been any improvements in their beer selection. However, based on my initial experience, I am inclined to believe that my neighborhood liquor store may better cater to my preferences. In conclusion, while the convenience of having Total Wine & More in my vicinity is undeniable, their current beer selection may not entirely meet the demands of a discerning beer enthusiast like myself. I remain hopeful that future visits may yield more promising results.

Incredible selection, great service

When I discovered Total Wine during the challenging times of the pandemic, I had no clue how much this discovery would transform my experience with shopping for wine and spirits. At first, I was drawn to their website by the incredible selection they advertised, and let me tell you, they did not disappoint. The website was easy to navigate, and I quickly found myself lost in a world of options. Whether I was looking for a specific type of wine or wanted to explore new spirits, Total Wine had an impressive array of choices. Not only did they have all the popular brands, but they also featured unique and artisanal options that piqued my curiosity. I found myself excited to browse through their virtual aisles, knowing that I would always stumble upon something intriguing. What truly stood out to me, though, was their gift options. I often struggled with finding the perfect present for friends and family, but Total Wine curated a selection of gift sets and baskets that made the process incredibly easy. From elegant wine duos to premium whiskey collections, there was something for every preference and budget. I was thrilled to have found a one-stop-shop for all my gifting needs. The icing on the cake was their curbside service. As the world grappled with the challenges of COVID, Total Wine seamlessly adapted to the new normal. Their efficient curbside pickup option not only ensured my safety but also provided unparalleled convenience. I can't count the number of times I relied on this service to stock up on essentials without stepping foot inside the store. It was a game-changer and a service that undoubtedly eased the burden of the pandemic. Reflecting on those uncertain times, I can undoubtedly say that Total Wine was a beacon of reliability. Their exceptional selection, thoughtful gift options, and reliable curbside service truly helped me navigate through the difficulties of the pandemic. I am immensely grateful for their unwavering commitment to customer satisfaction. In conclusion, Total Wine is not just a retailer; it's a dependable ally that strives to enhance the shopping experience. I highly recommend Total Wine to anyone seeking a diverse selection, seamless service, and a reliable partner in their beverage-related endeavors. They have undoubtedly earned my loyalty, and I eagerly look forward to exploring more of their offerings in the future.

Awful experience

I had an exceptionally disappointing encounter with Total Wine & More that left me feeling frustrated and undervalued as a customer. It all began when I visited their store with the intention of purchasing a specific item that I had found available online. However, upon arrival, I discovered that the product was not accessible on the shelf. Despite seeking assistance from an associate, I was taken aback by their reluctance to retrieve the item for me. Instead, I was advised to place an order online and return after a two-hour interval. My discontentment further escalated the following day when I returned to the store for the pickup, only to find that they were closed due to a flood. Despite having already made payment for the product, I was informed that I could not obtain it. This unexpected turn of events led to an additional layer of disappointment. It was then that I was compelled to contact their customer service in hopes of reaching a resolution. While they issued me a gift certificate as a form of compensation, I was dismayed to discover that its application was limited solely to non-alcohol purchases and, to make matters worse, it had an exceedingly short expiration period of one week. Needless to say, this entire experience left me disheartened and dissatisfied. The inadequate support and resolution provided by their customer service team only added to my dismay. As a result, I have made the firm decision to discontinue any association with Total Wine & More. Their lack of accommodating customer service and the subsequent unfavorable encounters have led me to the conclusion that my future endeavors will be directed elsewhere. In the realm of customer satisfaction and service, Total Wine & More fell short of expectations. As a consumer, I seek to feel valued and reassured in my interactions with businesses. Regrettably, this was not the case with this particular establishment, leaving me with a sense of disillusionment and a resolve to take my patronage elsewhere.

A Disappointing Experience with Total Wine’s Customer Service

It is with deep regret that I find myself recounting a truly regrettable encounter with the customer service representatives at Total Wine. My unfortunate experience with the company's service leaves a bitter taste, and I feel compelled to share it with anyone considering patronizing their business. Like many others, I was drawn to Total Wine's offerings and placed an order with eager anticipation. However, my excitement quickly turned to frustration when the promised delivery failed to materialize. Initially, I reached out to the customer service department, hoping to gain some clarity on the situation. To my dismay, the individual I spoke with seemed disinterested and rushed, offering little reassurance or assistance. Despite their assurance of a redelivery within a specific time frame, their words proved to be empty as the subsequent day passed with no sign of the awaited delivery. Compounding this disappointment was the fact that the order was intended for a friend's birthday celebration. Their special day was marred by the absence of the anticipated delivery, which added an extra layer of frustration and disappointment. To make matters worse, not only did Total Wine fail to fulfill their commitment a second time, but they also initiated a refund without my consent, leaving me feeling as if I had been deceived and disregarded. Seeking an explanation for such a baffling turn of events, I contacted customer service once more, only to be met with baseless attempts to shift the blame onto me. Their unfounded insinuation that I had neglected to provide sufficient delivery instructions was not only insulting but completely unfounded. From the outset, my delivery instructions were abundantly clear: a residential address with both phone and email contacts provided, and occupants present to receive the shipment. The entire experience left me utterly disillusioned and disheartened. As a consumer, I find it unacceptable to be subjected to such unprofessional conduct and blatant disregard for customer satisfaction. It is indeed a pity that a business of such stature would choose to conduct its operations in such a deplorable manner. My hope is that by sharing my experience, prospective customers will approach Total Wine's services with caution and perhaps prompt the company to reevaluate its customer service practices for the betterment of its clientele.

If you want cancel online online order …

A Hassle-Free Online Shopping Experience at Total Wine & More I recently had the pleasure of shopping online at Total Wine & More, and I must say that I was impressed with the variety of options available. However, there was a small hiccup that I encountered when I needed to cancel an online order. Despite this, the overall experience was delightful. When I decided to cancel my online order, I found that the process wasn't as straightforward as expected. To initiate the cancellation, I had to reach out to their customer service department. Unfortunately, I discovered that their customer service team starts working at 9 a.m., which meant I had to wait until the morning to address my concerns. To my disappointment, I was informed that my request to cancel the order was deemed late due to the timing of the delivery. This restriction caught me off guard and left me a bit frustrated. Apart from this minor setback, the rest of my experience with Total Wine & More was exceptional. The website was user-friendly, allowing me to navigate through a wide selection of products effortlessly. Whether I was searching for a specific brand of wine or a particular type of spirit, the website had an extensive range available, making it easy to find exactly what I was looking for. Furthermore, the checkout process was smooth, secure, and efficient. I appreciated the various payment options and the transparency regarding delivery times and fees. Once my order was placed, I received timely updates regarding the status of my delivery, which added to the convenience of the overall shopping experience. In conclusion, despite the initial inconvenience relating to the cancellation process, I was thoroughly impressed with the ease of navigating the website, the extensive product range, and the transparent and efficient checkout and delivery process. I look forward to shopping with Total Wine & More again and would highly recommend it to anyone looking for a seamless online shopping experience for their beverage needs.

not only was I treated poorly by the…

Let me start by saying that my experience with totalwine.com was disappointing and frustrating. When I received my order, the person who brought it to my car was very rude and inattentive. They didn't provide a receipt, and when I asked to inspect the order before signing for it, they were completely unhelpful. It left me feeling put out and undervalued as a customer. What really added to my dismay was the lack of any avenue to lodge a complaint with the store manager or regional manager. I was taken aback by the fact that there seemed to be no way to provide feedback or address my concerns about the poor service I received. It's important for customers to have a voice, especially when they have had a negative experience. The overall lack of customer support and the unprofessional conduct of the staff really soured my perception of totalwine.com. As a consumer, feeling heard and valued is crucial, and unfortunately, this experience fell far short of those expectations. In conclusion, my encounter with totalwine.com was nothing short of disappointing. The absence of basic customer service and the inability to address my grievances left me disheartened. I sincerely hope that improvements are made to ensure that other customers do not have to endure similar treatment. Providing feedback and addressing customer concerns is essential in fostering a positive and reputable brand image.