Users Voice for Totebagfactory

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Totebagfactory
Totebagfactory Overall rating
Customer Support
User Interface

Rate Totebagfactory Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 19 Nov 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 2.2 5 5 5 5
Jan 2023 5 5 1.5 4.1 4.2 3.1
Feb 2023 5 1.3 5 5 5 5
Mar 2023 5 1.2 5 5 5 5
Line Chart for Rating of peer stores

Detailed Totebagfactory Review by

Introduction is an online store that specializes in providing high-quality tote bags to its customers. Established in 2006, the company has made a name for itself as a leading provider of tote bags for various occasions, including weddings, parties, and corporate events. With a reputation for exceptional customer service, high product quality, affordable pricing, and a vast selection of customizable tote bags, has become a favorite online destination for customers in search of tote bags.

Pros and Cons

  • High-quality products
  • Wide range of customization options
  • User-friendly website
  • Affordable pricing
  • Efficient customer service
  • Limited selection of non-tote bag products
  • No refunds on customized products
  • Somewhat limited selection of higher-end tote bags

User Experience

The website is easy to navigate, with clear categories that make it simple to find the right tote bag for any occasion. The customization process is also straightforward, allowing customers to upload their design or logo and choose their preferred color and style. The checkout process is smooth, with a variety of payment options available, including PayPal, credit cards, and Amazon Pay. Overall, the user experience is positive and enjoyable.

Pricing and Value for Money offers competitive pricing, with tote bags available for as low as $0.34 per bag. The pricing varies depending on the bag style and customization options selected. However, when compared to other online tote bag retailers, offers excellent value for money, with high-quality products at affordable prices.


While is a leading provider of tote bags, some alternative online stores sell similar products. These include Custom Ink, Vistaprint, and Discount Mugs. However, stands out thanks to its vast selection of tote bags and customization options, exceptional customer service, and affordable pricing.

Customer Service

The customer service team is highly responsive and efficient, with representatives available by phone and email during business hours. They are knowledgeable about the products and customization process, and able to help customers with any questions or concerns they may have.

Product Quality and Selection is known for providing high-quality tote bags, with a vast selection of styles, sizes, and materials available. The website offers a wide range of customization options, including silk screening, embroidery, and heat transfer printing. Customers can choose from various bag colors and styles, allowing them to find the perfect tote bag for any occasion.

Website Usability

The website is user-friendly and straightforward to navigate, with clear categories that make it easy to find the right bag. The customization process is intuitive, and the checkout process is smooth, with clear instructions every step of the way.

Returns and Exchanges accepts returns and exchanges on non-customized products within 30 days of purchase, as long as the bags are returned in their original, unused condition. Customized products are not eligible for refunds or exchanges.

Promotions and Discounts offers frequent promotions and discounts, including free shipping for orders over $200, and up to 10% off for first-time buyers. The website also has a sale section, where customers can find discounted products.

Reputation has an excellent reputation, with many positive reviews online. Customers praise the company's high-quality products, fast shipping, and exceptional customer service.

Payment Options accepts a variety of payment options, including PayPal, credit cards, and Amazon Pay.

Loyalty Programs does not have a loyalty program at this time.

Customer Reviews

Customers consistently rate highly, with many praising the quality of the products and the efficient customer service. However, some customers have noted that the selection of non-tote bag products is relatively limited.

Community Involvement does not appear to have any significant community involvement initiatives at this time.

Shipping and Costs offers standard shipping throughout the United States, with delivery times ranging from three to seven business days. The company also offers expedited shipping for an additional fee. Shipping costs vary depending on the order size and weight.