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Great Team you can depend on.
My review for touchbistro.com Firstly, my direct contact is awesome and very responsive. Secondly my customers like the platform it's easy to use and the support is great. Thirdly, great people to work with always available.Revolutionizing Our Bar Experience with TouchBistro
Embarking on our journey as bar owners was both thrilling and daunting. When we stumbled upon TouchBistro, we found more than just a POS system; we discovered a game-changer for our craft beer bar. Over the 2.5 years of operation, TouchBistro transcended our expectations and became an integral part of our success story. The simplicity of TouchBistro's POS system was a breath of fresh air in the bustling world of new businesses. With its user-friendly interface and intuitive design, our team quickly adapted to its functionalities, streamlining our operations effortlessly. The efficiency it brought to our daily tasks was unparalleled, allowing us to focus on delivering exceptional service to our patrons. Beyond its practicality, TouchBistro fostered a sense of camaraderie among our staff. Their positive feedback echoed the system's ease of use and reliability, creating a harmonious work environment where everyone could thrive. It became more than just a tool; it became a catalyst for teamwork and excellence. As we bid farewell to our beloved craft beer bar, we reflect on the pivotal role that TouchBistro played in our journey. To all aspiring bar owners out there, we wholeheartedly endorse TouchBistro as a must-have companion on your entrepreneurial path. Trust us; it's not just a POS system; it's a game-changer in the world of hospitality.Transformative POS System Backed by Stellar Customer Support
From the moment I integrated touchbistro.com’s POS system into my business, I knew I had made the right choice. The seamless functionality and user-friendly interface immediately streamlined my operations, enabling me to focus on what truly matters - my customers. What truly sets touchbistro.com apart is their unparalleled customer and tech support. Whenever I needed assistance or had a question, their team was just a call away, ready to help and guide me through any issue. Their dedication and prompt responses have been instrumental in ensuring smooth operations and maximizing efficiency in my business. I cannot recommend touchbistro.com enough to any business looking to elevate their operations. The combination of a top-notch POS system and exceptional customer support truly sets them apart in the industry. Thank you, touchbistro.com, for transforming the way I do business!Redefining Excellence: A Genuine Testimonial for TouchBistro
Exploring TouchBistro has been an eye-opening journey for our business. Contrary to the challenges some users faced, our experience with TouchBistro has been nothing short of phenomenal. The system is intuitive, user-friendly, and has significantly enhanced our operations. From seamless order placements to swift payment processing, TouchBistro has truly revolutionized our workflow. The menu setup was a breeze, ensuring that every item is accurately reflected for quick and error-free transactions. We have found that TouchBistro not only meets but exceeds our expectations in terms of efficiency and reliability. Their customer service is exemplary, providing timely assistance whenever needed. Unlike some reviews, we have encountered no unexpected charges or discrepancies in billing. TouchBistro has maintained transparency and integrity in all our interactions, fostering a sense of trust and loyalty. In conclusion, TouchBistro has been a game-changer for us. We wholeheartedly recommend it to businesses looking to streamline their operations and elevate customer experiences. Thank you, TouchBistro, for setting the standard of excellence in the industry.A Game-Changer for Restaurant Owners
As a long-time user of touchbistro.com for the past decade, I can confidently say that this platform is a game-changer for restaurant owners. The user-friendly interface and seamless POS system have revolutionized the way I manage my business. One of the standout features of TouchBistro is their exceptional technical support team. With wait times never exceeding 5 minutes, I have always received prompt and efficient assistance whenever needed. This level of support is invaluable in the fast-paced restaurant industry. Not only is the system great for restaurants, but it is also incredibly easy to navigate and customize. Whether it's editing menu items or setting up new features, TouchBistro offers unparalleled flexibility for business owners. I highly recommend TouchBistro to any restaurant owner looking to take their business to the next level. The platform's detailed reports are not only easy to understand but also provide valuable insights for optimizing operations. Additionally, the online options for reservations and gift cards have been a game-changer in attracting and retaining customers. In conclusion, TouchBistro is more than just a POS platform - it's a partner in success for any restaurant owner. Trust me, you won't be disappointed!Redefining Efficiency: Touch Bistro, the Game-Changer in POS Systems!
After 15 years in the hospitality industry, I can confidently say that Touch Bistro stands out as the best POS system I've ever encountered. Its ability to adapt seamlessly to the evolving needs of businesses, coupled with its proactive approach in addressing any issues, has truly impressed me. One of the standout features for me is the way Touch Bistro updates. Previously, updates would disrupt our operations, often occurring at inconvenient times. However, after engaging in discussions within the community threads, this issue was swiftly resolved, showcasing Touch Bistro's commitment to listening to its users. Designed specifically for restaurants, Touch Bistro caters to the intricate details of the industry, such as splitting checks, managing ticket times efficiently, and providing user-friendly training options. These tailored features have undeniably become our greatest asset, especially with the seamless online ordering capabilities that enhance our customers' experience. Thank you, Touch Bistro, for creating a product that is not only user-friendly but also prioritizes the unique needs of the restaurant industry. Your dedication to improving efficiency and customer satisfaction has truly set you apart as a game-changer in the world of POS systems.Revolutionizing my Business: Seamless, Customizable, and Reliable
I cannot stress enough how much TouchBistro has transformed the way I run my business. The user-friendly interface combined with its high level of customization options has truly made a significant difference. By tailoring menus and making necessary modifications, I have streamlined operations, leading to increased efficiency and higher customer satisfaction. With TouchBistro's Point of Sale system, I no longer worry about lost revenue or discrepancies in cash management. The ability to assign individual cash boxes to staff members has brought a new level of accountability to our transactions, ensuring every penny is accurately recorded. While no software is without its hiccups, any minor bugs that have cropped up were swiftly resolved, thanks to their dedicated support team. Their prompt response and efficient bug fixes have only solidified my trust and reliance on TouchBistro. In conclusion, TouchBistro is not just an app; it's a game-changer. Its seamless functionality, adaptability, and reliability have empowered me to elevate my business to new heights. I wholeheartedly recommend TouchBistro to any business looking to enhance their operations and provide a superior customer experience.Uncovering the Heart of TouchBistro: Navigating Through Challenges with Hope
As a loyal user of TouchBistro EPOS, I can't help but acknowledge its functionality but also shed light on the glitches that often accompany its use. Despite its hiccup in performance at times, I found that the system managed to carry out its primary tasks efficiently. However, it wasn't all smooth sailing. TouchBistro Reservations, unfortunately, fell short of expectations, leaving much to be desired in terms of function as a reliable booking system. The frustration of dealing with its shortcomings prompted us to seek alternatives. In our quest for a more dependable solution, we made the switch to ResDiary and Newbridge. The transition proved to be a breath of fresh air, offering a seamless booking experience that truly elevated our operations. While our journey with TouchBistro had its bumps along the way, it ultimately led us to discover better-suited options that aligned with our needs. Through perseverance and an unwavering commitment to improvement, we navigated through the challenges, emerging with renewed optimism and a newfound sense of direction in our business operations.Transforming Our Business with Touch Bistro: A Year in Review
Reflecting on our journey with Touch Bistro over the past year, I am simply blown away by the impact it has had on our independent restaurant. This system is not just another product – it's an absolute game-changer. As someone with three decades of experience in the industry, I can confidently say that Touch Bistro stands head and shoulders above the rest in terms of user-friendliness and management efficiency. What sets Touch Bistro apart is not only its seamless interface but also the range of additional features it offers. From a sophisticated frequent diner rewards program to seamless online ordering that prints directly to our kitchen, this system has truly revolutionized our operations. Equally impressive is Touch Bistro's customer support. Their team is not only highly accessible but also extraordinarily responsive. Their problem-solving skills are second to none and have, at times, felt like an additional training resource for our staff. If you are in the market for a comprehensive, user-friendly, and value-packed solution for your restaurant, I cannot recommend Touch Bistro highly enough. It has been a game-changer for us, and I am excited to see where the next year with this incredible system takes us.Running Towards Seamless Solutions
Having stumbled upon touchbistro.com, my journey began with high hopes for an efficient online ordering system. While most aspects of the KDS setup were smooth sailing, a glitch involving deleted menu items left me stranded. Cue the frustrating cycle of support calls, with no resolution in sight even after hours of troubleshooting. The onboarding team, Ivan and Theo, initially seemed promising but turned into mere echoes of unfulfilled promises. Their silence spoke volumes, leaving me stranded in a sea of unmet expectations. Reaching out to a manager and support proved equally futile, as my pleas for a simple modifier group addition resulted in a 20-minute hold followed by a sudden disconnection. The prospect of being charged monthly for a dysfunctional online ordering feature only added insult to injury. In this whirlwind of disappointments, the phrase "run, don't walk away" resonates deeply. It's a stark reminder to not settle for subpar service and to sprint towards solutions that truly deliver.Torisho Lights Up with TouchBistro: A Seamless Partnership
Stepping into the digital age with TouchBistro has been a game-changer for us at Torisho Beach. Our year-long journey with the TouchBistro POS platform has been nothing short of exceptional. From streamlining our operations to enhancing customer experience, TouchBistro has truly revolutionized the way we do business. What sets TouchBistro apart is not just its cutting-edge technology but also its outstanding customer support team. Whenever we encountered any hurdles, the Technical Support team was there to assist us promptly and efficiently. Their expert guidance and swift resolution of any issues ensured that our business operations ran smoothly at all times. Moreover, our dedicated Account Manager and the team of specialists have been instrumental in tailoring the platform to suit our unique needs. Their in-depth knowledge and proactive approach have helped us unlock the full potential of TouchBistro, enabling us to offer top-notch service to our customers. In a nutshell, TouchBistro has not only met but exceeded our expectations. The seamless partnership between Torisho Beach and TouchBistro has not only improved our operational efficiency but has also enhanced our overall customer satisfaction. We couldn't be happier with our decision to choose TouchBistro, and we look forward to many more years of fruitful collaboration.Enhancing Your Business on a Budget with Touch Bistro – A Testimonial
As a small business owner striving to manage expenses wisely, I found Touch Bistro to be a game-changer. Their services are tailored perfectly for budget-conscious businesses like mine. The detailed back-of-house reports and insightful graphs have empowered me to make informed decisions that drive my business towards success. One aspect that truly stands out is their customer service. The convenience of accessing virtual assistance over the phone, complete with a callback feature to eliminate long waiting times, reflects their dedication to customer satisfaction. Knowing that help is just a call away has alleviated any concerns I might have had about integrating new technology into my operations. However, one minor inconvenience I encountered was the lack of automatic bank draft payment options. As a business without a credit card, I had to rely on my personal card for transactions. While this didn't hinder my overall experience significantly, having more payment alternatives would have been beneficial. In conclusion, Touch Bistro has proven to be a valuable partner in optimizing my business processes without breaking the bank. Their user-friendly interface, insightful analytics, and efficient customer support make them a standout choice for businesses looking to thrive within budget constraints. I highly recommend Touch Bistro to fellow entrepreneurs seeking to elevate their operations affordably.A Game-Changer for Our Busy Ice Cream Shop
Having stumbled upon TouchBistro in 2018, our ice cream shop's game changed completely. As a bustling shop with a wide array of made-from-scratch ice cream options, operating smoothly is paramount. The Point-of-Sale and Kitchen Display features have been our saving grace, revolutionizing the way we manage orders and streamline our kitchen operations. Not only does TouchBistro keep chaos at bay during our fast-paced hours, but their customer service is commendable. Despite a few hiccups due to power outages, the prompt and efficient support from TouchBistro's team has always kept us up and running seamlessly. We owe a significant part of our success to TouchBistro and cannot imagine our shop without it.TouchBistro Saves the Day for our Bustling Ice Cream Shop Business
Embracing the fast-paced world of custom ice cream creations can be as delightful as it is challenging. In our bustling ice cream shop where every scoop holds a sprinkle of happiness, TouchBistro has been the unsung hero behind the scenes, orchestrating a symphony of flavors seamlessly. The point-of-sale system and kitchen display have become our trusty companions, ensuring that operations glide like a well-choreographed dance. Without TouchBistro, the chaos that could ensue might resemble a melted sundae on a scorching summer day. Since welcoming TouchBistro into our daily routine in 2018, the journey has been nothing short of sweet. While a rare power outage has attempted to throw a sprinkle in our ice cream, the responsive TouchBistro customer service team swooped in like a cherry on top, swiftly resolving any hiccups that dared to challenge our smooth operation. TouchBistro isn't just a software provider; they are the backbone of our efficiency, the silent partner in our success story. To every scoop, every smile, and every seamless transaction, we owe a scoopful of gratitude to TouchBistro for being the cherry on top of our ice cream enterprise.A Diamond in the Rough: My Journey with Touch Bistro
As a small business owner searching for a point of sale solution, I stumbled upon Touch Bistro. Despite the negative reviews, I decided to give them a chance. Initially, I encountered some bumps in the road - the onboarding process was a bit rough, and there were moments of frustration with the customer service. However, as time went on, I began to uncover the hidden gems within Touch Bistro. The key was persistence. Instead of giving up, I dedicated time to work through the issues, communicate my concerns effectively, and seek solutions. To my surprise, Touch Bistro's team stepped up to the plate. They not only addressed my issues promptly but also went above and beyond to ensure that my business ran smoothly. Today, I can proudly say that Touch Bistro has transformed my operations. The features that once seemed out of reach are now seamlessly integrated into my daily workflow. From streamlining orders to improving inventory management, Touch Bistro has become an invaluable asset to my business. So, to those who may be skeptical, I urge you to look beyond the surface. Yes, there may be challenges along the way, but with perseverance and open communication, Touch Bistro can truly shine. Give them a chance, and you may just uncover a diamond in the rough, like I did.No Results Found
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{{{reviewBody}}}Introduction
TouchBistro is a powerful and user-friendly iPad point-of-sale (POS) system specifically designed for restaurants and foodservice establishments. With its comprehensive features and intuitive interface, it streamlines operations, enhances customer service, and helps boost revenue. This editorial review will provide an in-depth analysis of touchbistro.com, covering various aspects to help you make an informed decision.
Pros:
- Easy-to-use interface: TouchBistro offers a clean and intuitive interface, making it effortless for restaurant staff to navigate and train new employees.
- All-in-one solution: From order taking to inventory management and staff scheduling, TouchBistro has numerous features that cover all essential aspects of restaurant management.
- Reliability and stability: TouchBistro boasts a rock-solid platform, ensuring seamless performance even during peak hours, preventing any disruption in operations.
- Robust reporting and analytics: The POS system provides extensive reports and analytics, enabling businesses to gain insights into sales, inventory, and customer behavior, empowering them to make data-driven decisions.
- Customization options: Restaurants can tailor the system to meet their specific needs, whether it's menu organization, floor plans, or branding.
Cons:
- Pricey for small establishments: The cost of TouchBistro may be prohibitive for small restaurants or startups with limited budgets.
- Learning curve for complex setups: While the system is user-friendly, restaurants with complex setups, such as multi-location or franchises, may require additional training and setup time.
- Limited offline functionality: TouchBistro relies heavily on an internet connection, which may pose challenges during internet outages or unstable connections.
User Experience:
TouchBistro offers a remarkably streamlined user experience. Its intuitive interface enables staff members to quickly adapt to the system with little training required. The user-friendly design minimizes order errors and enhances overall efficiency. Additionally, the system's real-time updates and smooth navigation contribute to a seamless user experience.
Pricing and Value for Money:
While TouchBistro may have a higher price point compared to some competitors, it offers excellent value for money. The comprehensive range of features, reliability, and top-notch customer support justifies the investment. Pricing plans are scalable, allowing businesses to choose a plan that suits their needs and budget.
Customer Service:
TouchBistro puts significant emphasis on customer support. They provide timely and responsive assistance to address any issues, ensuring minimal disruption to restaurant operations. The support team is knowledgeable, friendly, and readily available via phone, email, and live chat.
Product Quality and Selection:
TouchBistro excels in product quality, as demonstrated by its stable and reliable POS system. With a wide range of features encompassing menu customization, table management, reporting, and more, it caters to the unique needs of the restaurant industry. Regular updates and enhancements ensure that TouchBistro keeps pace with industry trends.
Website Usability:
The TouchBistro website is well-structured and easy to navigate. Visitors can quickly find information about the product, pricing, features, and customer testimonials. The website also includes a resource section with helpful guides, videos, and case studies, further enhancing usability.
Returns and Exchanges:
TouchBistro has a clear returns and exchanges policy. In case of hardware issues, they provide prompt assistance to resolve the problem or facilitate a replacement, ensuring minimal downtime for the restaurant's operations.
Promotions and Discounts:
TouchBistro occasionally runs promotions and discounts, which can offer cost savings to new or existing customers. These promotions are typically featured on their website, making it easy for interested parties to take advantage of the offers.
Reputation:
TouchBistro has established a strong and reputable presence in the restaurant industry. It is widely recognized for its innovative approach, reliability, and exceptional customer service. The company has garnered positive reviews from customers and industry experts alike, cementing its reputation as a trusted POS system provider.
Payment Options:
TouchBistro supports various payment options, including credit/debit cards, mobile payments, split payments, and integration with popular payment processors. This flexibility ensures that the system can accommodate diverse customer preferences.
Loyalty Programs:
TouchBistro allows restaurants to create and manage their own loyalty programs directly within the POS system. This convenient feature helps businesses build customer loyalty, increase repeat visits, and drive sales.
Customer Reviews:
Customer reviews for TouchBistro are overwhelmingly positive. Users praise its ease of use, reliability, extensive feature set, and the impact it has on improving their restaurant operations. The positive feedback from satisfied customers reaffirms the effectiveness and high quality of TouchBistro's POS system.
Community Involvement:
TouchBistro is actively involved in the restaurant community. They regularly participate in industry conferences, webinars, and other events, sharing their expertise and insights with restaurateurs. Their commitment to supporting the community further establishes their authority and trustworthiness.
Shipping and Costs:
TouchBistro offers reliable shipping services for any required POS hardware. The costs associated with shipping depend on the destination and the specific hardware purchased. However, TouchBistro strives to keep these costs reasonable for its customers.
In conclusion, TouchBistro provides an outstanding POS solution for restaurants and foodservice establishments. With its intuitive interface, robust features, and excellent customer support, it enhances operations and helps businesses thrive in a competitive industry. The system's reliability, customization options, and comprehensive reporting contribute to its value for money. TouchBistro's positive reputation and involvement in the restaurant community further build trust and confidence. Although it may not be the most affordable option for smaller establishments, the benefits it brings make it a worthwhile investment for businesses seeking a polished and efficient POS system.