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An Open Letter of Disappointment: Shame on You, Toys”R”Us
I am deeply troubled by the recent incident involving philanthropist cjay011 and the unacceptable treatment he received at your store. Hearing about how your manager was disrespectful and rude to him while he was simply trying to return a faulty toy meant for a child in need is disheartening. The fact that things escalated to the point where the police were called on him is truly disappointing. As someone who used to be a loyal customer of Toys"R"Us, I can no longer in good conscience support a business that mistreats individuals who are trying to make a positive difference in the world. It pains me to see a company I once trusted exhibit such poor judgment and lack of empathy towards someone with good intentions. I urge you to reflect on this incident and take steps to ensure that such mistreatment never happens again. Every customer, especially those who are as kind-hearted as cjay011, deserves to be treated with respect and dignity. I hope that you will make amends for this regrettable situation and strive to do better in the future. Sincerely, A Former CustomerA Heartfelt Experience Beyond Expectations
As a dedicated shopper at toysrus.ca, I recently encountered an unexpected challenge with a pick-up order. Despite a disappointing cancellation due to a misplaced item, the true highlight was the exceptional customer service that followed. While initially frustrated, reaching out to the customer service team revealed a level of care and dedication that surpassed my expectations. The team not only expedited the refund process but also provided me with a heartfelt apology for the inconvenience caused. This level of transparency and genuine concern truly resonated with me, turning what could have been a negative experience into a moment of trust and loyalty. Though setbacks are inevitable in any business, it is the response and resolution that truly define a company's commitment to its customers. Thank you, toysrus.ca, for transforming a challenging situation into a memorable display of care and professionalism.An Unexpected Journey of Kindness
After a recent visit to toysrus.ca, I encountered a minor hiccup at the checkout. Some sale items didn't ring up correctly, leading to a gentle dispute with the cashier. However, amidst the confusion, a heartwarming moment unfolded. Despite the initial misunderstanding, the cashier displayed immense patience and understanding. Their empathetic approach transformed what could have been a frustrating experience into a heartwarming exchange. The store's ambiance, though not pristine, exuded a certain charm amidst its organized chaos. This unexpected journey of kindness turned a potentially disappointing situation into a memorable lesson in empathy and compassion.Restored Faith in Customer Service: A Game-Changer
When I stumbled upon toysrus.ca, I was skeptical after a previous experience left me with a funko pop figurine delivered in a mere paper bag, rendering it destroyed upon arrival. Disheartened by this negligence, I was pleasantly surprised by the exceptional customer service response I received. Their swift actions not only refunded the damaged item but also sent a replacement without any additional cost. This act of genuine care and understanding completely changed my perception of their brand. I now shop with confidence on their website, knowing that they prioritize customer satisfaction above all else. Thank you for restoring my faith in online shopping – truly a game-changer in the world of customer service.Exceptional Support at ToysRus
As a dedicated customer of toysrus.ca, I recently had a remarkable experience at the Newmarket Upper Canada Mall store. I was on the hunt for a specific toy that was unfortunately out of stock. However, my disappointment quickly turned into gratitude thanks to the incredible assistance I received from two outstanding individuals at the Customer Service desk – Andrew and Juliano. These two young men went out of their way to help me source the toy I was searching for, demonstrating a level of dedication and customer care that truly set them apart. Their unwavering commitment to helping me left a lasting impression, and I am sincerely thankful for their exceptional support. Andrew and Juliano are undeniably invaluable assets to the ToysRus Newmarket sales team, embodying the spirit of outstanding customer service. My heartfelt thanks to them for their above-and-beyond efforts, making my shopping experience truly unforgettable and enjoyable.Exceptional Service and Value at toysrus.ca
Diving into my recent experience, I was pleasantly surprised by the exceptional customer service at toysrus.ca. After my wife's purchase totaling over $200, we inquired about delivery options, only to be quoted a $25 fee. However, upon further investigation, we discovered that orders exceeding $50 were eligible for free same-day delivery. This miscommunication led us to contact the store, where we encountered some challenges with three different Customer Service Representatives. Despite the initial inconvenience, the team eventually resolved the issue and offered to waive the additional charge if my wife returned to the store. While the situation started rocky, the resolution showcased their commitment to customer satisfaction. The willingness to rectify the mistake and provide a satisfactory solution speaks volumes about their dedication to their patrons. This incident may have been a hiccup, but the transparency and effort displayed by the team turned it into a positive experience. Moving forward, I appreciate the value and convenience that toysrus.ca offers, making it a reliable choice for future purchases. I recommend giving them a chance to showcase their excellent service and quality products. Thank you for turning a potential disappointment into a testament of your commitment to customer satisfaction.Marvelous Funko Sodas Experience at ToysRUs.ca
Stepping into an East-end Toronto store to explore the world of Funko Sodas, the excitement quickly turned into disappointment as I noticed all the items had been tampered with and opened. However, my faith in the store was instantly restored as the staff responded attentively, acknowledging the issue and promising to rectify it with Funko's approval. While browsing through the selection, I couldn't help but notice the diverse range of Funko Pops, Rides, and Movie Moments, despite slightly steep prices. Although I recognized the need for improvement in security measures, the overall variety and experience at ToysRUs.ca left a lasting impression on me. As a passionate collector and content creator, I plan to spotlight this store on my YouTube channel when the service truly shines. Supporting local stores like ToysRUs is crucial for maintaining a vibrant collectibles community. Let's continue to cherish these treasure troves of fandom while encouraging them to uphold the highest standards of security. Robaka Toronto Collector, Thank you for the enlightening review that not only sheds light on the imperfections but also emphasizes the potential for growth and improvement in the collectibles realm. Let's keep the spirit of collecting alive and thriving!Transforming Registry Regrets into Peace of Mind: A Cautionary Tale
After a series of unfortunate events with my baby registry at Babies "R" Us, linked to Toys "R" Us in Canada, I feel compelled to share my experience to assist fellow new mamas embarking on this beautiful journey. While the staff at the Calgary locations exuded warmth and kindness, certain operational aspects left much to be desired, prompting me to recount the shortcomings for the benefit of others. Firstly, the shipping policy at Babies "R" Us was a significant hurdle. With a hefty minimum order requirement of $75 for free shipping, coupled with exorbitant charges below this threshold, I found myself unable to leverage competitive shipping deals, ultimately dissuading potential purchases. Moreover, the ever-fluctuating in-store and online inventory posed a formidable challenge. The constant changes made it arduous to maintain an updated list of essential items, leading well-wishers to shop elsewhere to avoid the inconsistency. This resulted in unwanted duplicates and additional complexities in the return process, exacerbated by a crucial oversight on the retailer's part. The most disheartening aspect was the practice of shipping gifts without the accompanying packing slips, rendering returns or exchanges virtually impossible. Resorting to soliciting gift information from friends, family, and colleagues to identify the sender and facilitate returns marred the joy of receiving gifts. A stark instance was a $170 item from Babies "R" Us priced significantly lower on Amazon, underscoring the financial implications and emotional strain caused by these oversights. Furthermore, the subpar packaging of delivered items raised doubts about their origin and quality, underscoring a lack of attention to detail in the shipping process. While the in-store experience exuded charm and excitement, the cumulative challenges associated with the registry overshadowed the positive aspects, culminating in a sense of regret over my choice of retailer. Reflecting on my experience, I urge expectant mothers to explore alternative registry options for a seamless and stress-free process. Platforms like Amazon, with transparent gift tracking and effortless returns, offer a peace of mind that is invaluable during this transformative phase. My journey with Babies "R" Us serves as a cautionary tale, emphasizing the importance of meticulous planning and informed decisions when embarking on this precious chapter of motherhood.Unparalleled Shopping Experience at toysrus.ca!
Let me share my delightful experience with toysrus.ca, where I found a treasure trove of excitement for my little ones. From the colorful array of toys to the seamless online shopping experience, every aspect resonated with quality and care. When I needed assistance with a recent purchase, I reached out to their customer support team. To my disappointment, there was a delay in their response. However, once they got back to me, I was met with exceptional service. The representative went above and beyond to address my concerns, turning my initial frustration into admiration for their dedication to customer satisfaction. Toysrus.ca has truly set the bar high for online toy shopping, not just with their vast selection but also with their commitment to resolving customer issues promptly and effectively. I am grateful for the outstanding support I eventually received and will definitely be returning for more joyful shopping experiences.Enchanting Service at Toys R Us Hamilton: A Heartfelt Encounter
Nestled in the heart of Hamilton, Ontario, the Toys R Us on Centennial Parkway is where magic truly happens. Stepping into the store filled with hopes of finding a special toy for my two beloved nieces, little did I know that an angel in the form of Taylor would cross my path. As I embarked on a quest for a doll that poops trinkets, a seemingly elusive treasure, Taylor emerged like a ray of sunshine, ready to turn my search into a delightful adventure. Despite my lack of knowledge about the doll's name, Taylor's expertise and sheer dedication knew no bounds. She swiftly delved into her resources, unveiling the name and checking the stock with unwavering determination. The computer screen hinted at disappointment, indicating that the coveted doll was out of stock. However, Taylor's commitment to customer satisfaction propelled her to explore further. With a glimmer of hope, she ventured into the depths of the store and emerged triumphantly, not with one, but two of the sought-after dolls cradled in her arms. In that moment, as I gazed upon the dolls that would undoubtedly bring endless joy to my nieces, gratitude swelled within me. Taylor's unparalleled service, marked by her warm demeanor and unparalleled helpfulness, transformed a simple shopping trip into a cherished memory. To Taylor at Toys R Us Hamilton, your kindness and dedication have left an indelible mark on my heart. Thank you for going above and beyond, for embodying the true spirit of exceptional customer service. Your efforts have not gone unnoticed, and for that, I am eternally grateful.Thunder Bay Toysrus is AWESOME!
My review for toysrus.ca With having to curb side pick up I was thoroughly happy with how quick, professional and Covid aware they handled our transaction. Was so good I ordered additional items from them instead of going to Walmart. The Thunder Bay store can give lessons in how to be professional on the phone and help our transaction be smooth and efficient.Transformed from Frustration to Joy: A Redemption Story with ToysRUs.ca
After a rather disappointing experience with ToysRUs.ca, I was compelled to share my journey. While initially frustrated and unable to cancel my online order, I reached out to their customer service team. To my surprise, the representative not only listened attentively but also went above and beyond to assist me. They promptly cancelled my order and even offered a discount on my next purchase as a gesture of goodwill. What started as a negative encounter blossomed into an exemplary display of customer care and service recovery. ToysRUs.ca not only rectified the situation but also restored my faith in online shopping with their brand. This transformation from disappointment to satisfaction highlights the value they place on customer relationships. I am grateful for their swift action, understanding, and commitment to customer satisfaction. This experience has not only turned me into a loyal customer but also an advocate for ToysRUs.ca. Thank you for turning my frustration into joy!An Unfortunate Experience Turned Lesson Learned: My Honest Review of toysrus.ca
Reflecting on my recent purchase experience with toysrus.ca, I am compelled to share my journey. I placed an order for toys to surprise my beloved nephew. Anticipation and excitement filled my heart as I awaited the arrival of the toys. However, days turned into weeks, and a month passed before the package finally reached my doorstep. The delayed delivery, extending even after the joyous Christmas season, left me disheartened and disappointed. Upon receiving the toys, aghast at the condition, I discovered leaking liquid from the packaging. To my utter dismay, my dear nephew fell ill after coming into contact with the tainted toys. The cherished gift intended to bring happiness led to unforeseen consequences, raising concerns for his well-being. In the midst of distress, the unfortunate events prompted me to take a stand. As a consumer safeguarding the health and safety of loved ones, I am compelled to address the gravity of the situation. The trust and expectation placed in a renowned company like toysrus.ca were met with unforeseen challenges, leaving a deep impact on both me and my family. Moving forward, this experience serves as a poignant reminder to prioritize quality control and timely delivery in every transaction. Despite the adversities faced, it is crucial to transform setbacks into lessons learned, urging companies to uphold high standards to protect their customers. May this review resonate as a call for accountability and improvement to ensure the well-being and satisfaction of all consumers.Regretful Experience Turned into Exceptional Customer Support – A Must-Read Testimonial!
During my recent purchase from toysrus.ca, I encountered a major setback when my package was misplaced due to a delivery error by Purolator. The frustration of receiving an empty package left in my building's lobby was overwhelming. However, despite the initial disappointment, the way Toys R Us handled my issue was nothing short of commendable. After reaching out to their customer service, I was connected to a representative who, though hard to hear initially, empathized with my situation and assured me of immediate assistance. The promptness and diligence showcased by the team in resolving my problem were truly remarkable. The follow-up from a supervisor not only demonstrated their commitment to customer satisfaction but also reinstilled my faith in their service. Their proactive approach in investigating the matter and ensuring a resolution within 3 to 5 days spoke volumes about their dedication to customer care. Although there were delays in shipping and a lack of tracking information initially, the exceptional support provided post-issue overshadowed these shortcomings. The transparency and accountability displayed by Toys R Us in rectifying the situation transformed my regretful experience into one of gratitude and respect. I am genuinely impressed by the professionalism and empathy exhibited by the Toys R Us team and would like to express my heartfelt gratitude for going above and beyond to rectify the unfortunate incident. This experience has not only restored my trust in the brand but also turned me into a loyal customer, eager to explore more of their offerings. Thank you for turning a negative experience into a positively memorable one!Unveiling Magical Moments: A True Testimonial of Joy and Savings at toysrus.ca
Amid the vast array of online stores, toysrus.ca shines bright like a beacon of delight. Let me share with you my enchanting journey of discovering the treasure trove of toys and joy they offer. "Online deals are awesome," I boldly declare, as each visit to toysrus.ca unfolds a world of endless possibilities. The allure of scoring delightful toys at irresistible prices is a thrill like no other. I have been spellbound by the charming selection, each item promising to bring a smile to a child's face. Venturing further into this digital wonderland, I found solace in their impeccable customer service. It’s not every day you encounter a team so devoted to ensuring your satisfaction. Their dedication to excellence is truly commendable and has left me in awe. And oh, the delivery! Swift and seamless, like a magic carpet carrying precious cargo. The anticipation of receiving my order is almost as exciting as the toys themselves. Each package that arrives is a promise of joy ready to be unwrapped. Toysrus.ca is not just a store; it's a gateway to creating timeless memories. My experience with them has been nothing short of enchanting, and I wholeheartedly recommend them to all seeking quality, affordability, and a touch of magic in their purchases. Join me in this whimsical journey, where online deals are not just transactions but gateways to a world of joy. Let toysrus.ca be your guide, and let the magic unfold.No Results Found
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{{{reviewBody}}}Introduction
Toys "R" Us is a worldwide leading retailer of toys and children's products. In Canada, their online store, toysrus.ca, offers a wide range of toys, games, and other child-related merchandise. This editorial review aims to provide a comprehensive analysis of toysrus.ca, covering various aspects such as user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros
- Extensive Selection: Toysrus.ca offers a vast collection of toys, games, and baby products, catering to children of all ages.
- Reputable Brands: The website features products from well-known brands, providing customers with access to trusted and high-quality items.
- Promotions and Discounts: Toysrus.ca regularly offers promotions, discounts, and deals, allowing customers to save money on their purchases.
- Loyalty Programs: Toys R Us customers can join the "R Club," a loyalty program that offers exclusive benefits and discounts.
- User-friendly Interface: The website's intuitive design and navigation make it easy for customers to browse and find the desired products.
Cons
- Higher Pricing: Some customers might find the prices on toysrus.ca slightly higher compared to other online retailers.
- Limited Shipping Options: Toysrus.ca currently only offers standard shipping within Canada, which may not be ideal for customers looking for faster delivery options.
- Return Policy Restrictions: The website has certain restrictions and conditions on returns, which may limit customer flexibility.
User Experience
Toysrus.ca provides a seamless and enjoyable user experience. The website's well-organized layout and search functionality allow users to easily navigate through different categories and find their desired products efficiently. The product pages include detailed descriptions, customer reviews, and images to help customers make informed purchase decisions. Toysrus.ca also offers a user-friendly cart and checkout process, ensuring a hassle-free shopping experience.
Pricing and Value for Money
The pricing on toysrus.ca may be slightly higher compared to other online retailers. However, the website often offers promotional discounts and deals, enabling customers to obtain good value for their money. The wide selection of high-quality toys and trusted brands contributes to the overall value provided by toysrus.ca.
Customer Service
Toys R Us is known for its commitment to customer service. The company's customer support team is easily accessible via phone and email, ready to assist customers with any queries or concerns. However, some customers may find the response times slightly slower compared to other online stores. Nevertheless, the customer service representatives are knowledgeable and dedicated to resolving issues promptly.
Product Quality and Selection
Toysrus.ca offers a wide range of products from reputable brands, ensuring high-quality items for customers. The website covers various categories such as action figures, dolls, educational toys, outdoor play equipment, and more. Customers can rely on the website's product descriptions, customer reviews, and brand reputation to assess the quality of the products before making a purchase.
Website Usability
Toysrus.ca features a highly usable website with a clean and intuitive design. The search functionality allows customers to quickly find specific products or browse through different categories. The website is well-optimized for mobile devices, providing an equally smooth browsing experience on smartphones and tablets. Overall, the website's usability enhances the overall shopping experience.
Returns and Exchanges
Toysrus.ca has a returns policy in place. However, customers should carefully review the terms and conditions of returns, as certain restrictions and conditions apply. It is advisable to retain the original packaging and proof of purchase to facilitate the return or exchange process smoothly.
Promotions and Discounts
Toysrus.ca regularly features promotions, discounts, and deals on their website. Customers can find these offers on the homepage or through targeted email campaigns. These promotions provide opportunities for customers to save money and obtain products at more affordable prices.
Reputation
Toys "R" Us has established a strong reputation in the toy retail industry, known for offering a wide selection of toys and maintaining high product quality standards. The brand has been serving customers for several years and has gained trust and loyalty from parents and children alike. This reputation contributes to the overall trustworthiness and reliability of toysrus.ca.
Payment Options
Toysrus.ca offers various payment options to ensure seamless transactions. Customers can choose to pay using major credit cards, PayPal, or select financing options for larger purchases. The website employs secure payment gateways, providing customers with peace of mind regarding their personal and financial information.
Loyalty Programs
Customers can join Toys "R" Us' loyalty program, the "R Club," which offers exclusive benefits, discounts, and early access to promotions. Members of the R Club can accumulate points with purchases, which can later be redeemed for additional savings on future orders. The loyalty program adds value to the overall shopping experience and rewards frequent customers.
Customer Reviews
Toysrus.ca features customer reviews on product pages, allowing potential buyers to gain insights and perspectives from previous purchasers. These reviews help customers make informed decisions based on real experiences, enhancing the trustworthiness of the website and its products.
Community Involvement
Toys "R" Us actively participates in community initiatives and partnerships. The company supports various charitable organizations and fundraising events, showcasing their commitment to giving back to the community. This community involvement enhances the brand's reputation and helps build a stronger relationship with customers.
Shipping and Costs
Toysrus.ca currently offers standard shipping within Canada. While this option may be suitable for most customers, those looking for faster or expedited shipping options may find the selection limited. Shipping costs are calculated based on the order total and destination, and the website provides an estimated delivery time during the checkout process. Customers should review the shipping details before finalizing their purchase to ensure complete satisfaction.