Users Voice for Tractorsupply

74% users rated Terrible
6% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
Pie Chart Review Representation for Tractorsupply
Tractorsupply Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 13 Sep 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 3.8 5 4.9 4.4 4
Dec 2022 2.6 5 1.8 5 5 5
Jan 2023 5 4.2 5 4.8 4.1 2.6
Feb 2023 5 5 1 5 5 5
Mar 2023 1.4 5 1 5 5 5
Line Chart for Rating of peer stores

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Detailed Tractorsupply Review by

Introduction

Tractor Supply Company is the leading American retailer of rural lifestyle products. Tractorsupply.com is the company's online storefront, which offers an extensive range of products for farmers, ranchers, and outdoor enthusiasts. With over 2,000 stores across the United States, Tractor Supply Company has been in business for over 80 years.

Pros and Cons

Pros: Tractor Supply Company offers a vast range of high-quality products for rural lifestyle enthusiasts at reasonable prices. The website has a straightforward interface, making it easy to find what you are looking for. The company also offers free shipping for most orders above $49. Cons: Tractorsupply.com has limited product offerings in certain categories. Some customers have complained about slow shipping times and a lack of in-store pickup options for online orders.

User Experience

Tractorsupply.com has a clean and user-friendly website design that makes shopping a breeze. Customers can easily navigate through categories and subcategories to find specific products. The website also features customer reviews and ratings, which help customers make informed decisions about the products they purchase. Additionally, the website has a mobile app that allows customers to make purchases on the go.

Pricing and Value for Money

Tractor Supply Company offers competitive pricing for its products, and customers can find great deals and discounts throughout the year. The company's pricing is reasonable, considering the quality of its products. Additionally, the free shipping offer for orders above $49 makes shopping on tractorsupply.com a great value for money.

Alternatives

Tractor Supply Company has several competitors in the rural lifestyle market, including Rural King, Orscheln Farm and Home, and TSC Stores. While these companies offer similar products, each has its unique selling point.

Customer Service

Tractor Supply Company places a high priority on customer satisfaction, and the company's customer service team is available to assist customers with their inquiries and concerns. Additionally, the company has an online help center where customers can find answers to frequently asked questions.

Product Quality and Selection

Tractor Supply Company offers a vast range of high-quality products, including tools, hardware, livestock care items, clothing, and accessories. The company partners with renowned brands in the industry, including Carhartt, Ariat, and Wrangler, to offer customers the best quality products.

Website Usability

Tractorsupply.com has a simple and easy-to-use interface that allows customers to find products and make purchases quickly. The website's search function is efficient, and customers can filter their search results by various criteria, including price, brand, and customer rating.

Returns and Exchanges

Tractor Supply Company has a straightforward return policy that allows customers to return or exchange products within 30 days of purchase. The customer must provide a receipt, and the item must be in its original condition.

Promotions and Discounts

Tractor Supply Company frequently offers discounts and promotions through its website, email newsletters, and social media channels. Customers can save up to 20% on select items when they shop during special sales events.

Reputation

Tractor Supply Company is a reputable company that has been in business for over 80 years. The company has a loyal customer base and an excellent reputation for quality products and customer service. Additionally, the company is committed to promoting rural lifestyles and has launched several initiatives to support rural communities across the United States.

Payment Options

Tractor Supply Company accepts several payment methods, including credit cards, PayPal, and Tractor Supply Company credit cards. The company also offers financing options through its partnership with Blispay.

Loyalty Programs

Tractor Supply Company's Neighbor's Club is a loyalty program that rewards customers with exclusive offers, special discounts, and early access to sales events. Customers earn points for every purchase they make, and these points can be redeemed for rewards.

Customer Reviews

Tractorsupply.com features customer reviews and ratings for each product listed on the website. Customers can leave feedback, rate products, and share their experiences with other customers. This helps other customers make informed decisions about the products they purchase.

Community Involvement

Tractor Supply Company is committed to supporting rural communities and promoting rural lifestyles. The company has launched several initiatives to support local farmers, ranchers, and outdoor enthusiasts, including the Grants for Growing program and the Mobile Fair Tour.

Shipping and Costs

Tractor Supply Company offers free shipping for orders above $49. The company ships to all 50 states, and customers can choose from several shipping options at checkout. The company also offers in-store pickup for certain items, but this option is not available for all products. Shipping costs vary depending on the customer's location, the weight of the item, and the shipping method selected.

Tractorsupply Recent User Reviews

User Rating

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Reviewer Name: Mary Riffle Hale

Review Submission Date: 2023-01-28

Review Title: have credit card with them but seems…
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Review Description: have credit card with them but seems like payment keeps going up instead of down even though balance keeps going down know when payed off i am not using anymore!!

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Reviewer Name: Trisha Spencer

Review Submission Date: 2023-01-23

Review Title: poor service
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Review Description: visited the store, as an item was listed one price but rang up another. when I showed the cashier, she said I'm sorry we will fix that right away and still did not honor the price listed. I contacted corporate they forwarded my email address to the store manager who basically called me a liar. then lied in the email saying there was another sign in front or on the item and there was no sign. This company allows their employees treat customers like crap. I shopped there to try and support our local store, but I will no longer do so.

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Reviewer Name: Lee Cook

Review Submission Date: 2023-01-04

Review Title: I have went to tractor supply Asheboro…
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Review Description: I have went to tractor supply Asheboro nc can't find any dog dewormer or shots on 3 different occasions even though showed in stock you best call first make sure they got hands on it they will look it up on computer tell you we have it drive all way up there nothing in stocks I will never step my feet in there again be customer for years they have went south no management what so ever

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Reviewer Name: Shane Rondeau

Review Submission Date: 2022-12-31

Review Title: Friendliest staff in the country
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Review Description: My local tractor supply in Pageland South Carolina has one of the friendliest staffs I’ve ever seen and they always help me out and are very friendly when I walk through the door

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Reviewer Name: kevin shrout

Review Submission Date: 2022-12-29

Review Title: On the 22nd of December I called…
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Review Description: On the 22nd of December I called Tractor Supply in Winchester and made sure the item I want to purchase is in stock then I went online to purchase it to get it at a cheaper price they made me wait till the order came in they would not give me the one in stock and they sent me the wrong item and I will not fix it I purchased two 6 amp DeWalt batteries for 199 and they sent me one they are all about Shady business practice and I don't recommend anyone ever doing business with Tractor Supply ever

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Reviewer Name: John

Review Submission Date: 2022-12-27

Review Title: Cast iron set broken, won't respond
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Review Description: Ordered a cast iron set, came broken. It's been a few weeks (they say it takes 2 days tops) and they still haven't responded to my 2 request for a replacement.

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Reviewer Name: Joseph R.

Review Submission Date: 2022-12-25

Review Title: I ordered a couple gifts 10 days before…
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Review Description: I ordered a couple gifts 10 days before Christmas that were supposed to come form the store here locally, they were in stock. Instead they take a week to even ship them from TX, to AZ, to NM, to AL, to NC, to NY, to CT, and I still have nothing here on Christmas eve, 11:00 pm. I had already experienced the absolute worst nightmare of trying to purchase a lawnmower they didn't even have, yet they put a hold on the money for 4 months! Tractor supply is the absolute worst and I will never EVER do business with them EVER again.

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Reviewer Name: brad nelson

Review Submission Date: 2022-12-23

Review Title: GREEDY
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Review Description: They wanted almost 10 bucks for a can of Rustoleum spray paint . Not from me they wont. Use to shop here regular .Not any more ! Im going to Lowes or Home Depot. I have no tolerance for corporate GREED!!! .

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Reviewer Name: Chris Shea

Review Submission Date: 2022-12-14

Review Title: You never get your package
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Review Description: I will never buy online from Tractor supply again! They used UPS that does not take a picture when they delivered. So there's no way of knowing if the package really came. Now I'm out of 100$ and my dad's Christmas present.

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Reviewer Name: Crissie

Review Submission Date: 2022-12-06

Review Title: Ordered a pair of pants online
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Review Description: Ordered a pair of pants online. They were delivered by throwing them down on the ground while I was not home. A dog chewed them up and customer service says not my problem. So as long as they get your money they could care less if you have a product in tact. They say they care about the customer.that is a bold face lie.

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