Users Voice for Tradeinn
6% users rated Poor
1% users rated Average
2% users rated Very Good
23% users rated Excellent
Rate Tradeinn Coupons Store
| Nov 2022 | 5 | 4.2 | 4 | 1.1 | 4.4 | 5 |
|---|---|---|---|---|---|---|
| Dec 2022 | 1.9 | 5 | 5 | 5 | 5 | 2 |
| Jan 2023 | 5 | 4.1 | 1 | 1.3 | 4.1 | 5 |
| Feb 2023 | 1.3 | 5 | 5 | 5 | 5 | 1 |
| Mar 2023 | 1.8 | 5 | 5 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
tradeinn.com
pureformulas.com
hammacher.com
dhgate.com
greenmangaming.com
amiclubwear.com
Detailed Tradeinn Review by Aisha Bachlani
Introduction
Tradeinn.com is an online store founded in 1997 with the aim of bringing together an inclusive range of outdoor and sports products under one roof. With headquarters in Girona, Spain, it has grown into a successful operation with an enviable range of products that cater to a wide range of customers worldwide.Pros and Cons
Pros:- Wide variety of products to choose from
- Competitive pricing
- Free shipping for orders above €99
- Easy returns and exchanges
- Loyalty program for returning customers
- Customer service response times can be slow
- No live chat support
- Charges for returns and exchanges
User Experience
The website is easy to use with clear product images and detailed descriptions. The navigation menus are intuitive, and the product search function is effective. However, the site can be slow to load, and filtering options could be improved for a better user experience.Pricing and Value for Money
Tradeinn.com offers competitive pricing, and their regular promotions and discounts make for even better value for customers. However, some products may have higher prices than comparable products available from other websites.Alternatives
Some alternatives to tradeinn.com include Amazon, Backcountry, REI, and Campsaver. However, Tradeinn.com has a more extensive range of outdoor and sports products than these competitors.Customer Service
Tradeinn.com’s customer service has mixed reviews, with some customers experiencing long response times, while others have praised the company’s friendly and informative customer support. However, there is no live chat support option available on the website.Product Quality and Selection
Tradeinn.com offers a broad range of outdoor and sports products from some of the most trusted brands in the industry. The products on offer are of high quality, and the selection is extensive, catering to a diverse range of needs.Website Usability
The website’s usability is generally efficient with responsive features such as quick product searches, secure checkout, and “my account” functionality. However, filtering options could be improved for a better user experience. The website can also be slow to load at times.Returns and Exchanges
Tradeinn.com offers easy returns and exchanges within 30 days of purchase, but customers are responsible for the shipping fee, which can be costly. The returns procedure is, however, straightforward, with clear instructions provided online.Promotions and Discounts
Tradeinn.com offers regular promotions and discounts, which can be accessed by signing up for their newsletter or checking their website’s promotions page.Reputation
Tradeinn.com has a good reputation in the outdoor and sports industry, with a strong focus on customer satisfaction. It has won accolades from various sources, including the prestigious E-commerce Awards for Best Sports Website in 2017.Payment Options
Tradeinn.com offers various payment options, including credit and debit cards, PayPal, Apple Pay, and bank transfers.Loyalty Programs
Tradeinn.com offers a loyalty program for returning customers, where they can earn points with each purchase, which can be redeemed for discounts on future purchases.Customer Reviews
Customer reviews on Tradeinn.com are mixed, with customers expressing both praise and criticism for different aspects of their experience.Community Involvement
Tradeinn.com is involved in community projects for environmental conservation and protection of endangered species, supporting organizations such as the World Wildlife Fund.Shipping and Costs
Tradeinn.com offers free shipping for orders above €99, which is a considerable advantage over other sites. However, shipping speeds can be slower than expected for some customers, and the international shipping charges can be steep, making it a better option to purchase from a local store.Tradeinn Recent User Reviews
Duration
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Reviewer Name: Olivia Benet Muñoz
Review Submission Date: 2023-02-04
Review Title: The wrost company to by online
Review Submission Date: 2023-02-04
Review Title: The wrost company to by online
Review Description: The wrost company i’ve ever used to buy online. They didn’t send me part of the product i already payed, I sent like 7 mails to their “support” mail and in none of them got an answer different from “your purchade has already been sent”. Finally they made ny money back (after like 10 mails) without giving any explanation or apologies.I will NEVER use ir again and i wish no one did so that they understand this is not a normal user attention.
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Reviewer Name: Emilia
Review Submission Date: 2023-02-04
Review Title: Take ages to ship, then won't refund you.
Review Submission Date: 2023-02-04
Review Title: Take ages to ship, then won't refund you.
Review Description: My order was getting so long to arrive (despite paying for faster shipping), I called DPD and cancelled the delivery, got a substitute locally.It's been over a week since I've done that, Tradeinn insists my item is on the way to me, won't issue me a refund even though they probably have it by now, and they're telling me to start a returns process through my account... And pay them more than I already wasted on this useless store.NEVER use anyone related to them!
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Reviewer Name: Andrei Ursachi
Review Submission Date: 2023-02-03
Review Title: Review the customer support
Review Submission Date: 2023-02-03
Review Title: Review the customer support
Review Description: This is a comment towards customer support. Pro : you reply very fast with your chat bots. Cons : they can't replace a human and you are loosing customers in doing so.Item available present during the ordering not available anymore. Understandable. I am being asked to remove or replace the item not present. I want to replace it but their suggestions do not fit my criteria. I find a different one and message customer support. Their reply : same copy-paste message as before [..remove or replace item..]. It's a bot replying and not a human.
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Reviewer Name: EnEs
Review Submission Date: 2023-02-01
Review Title: Trustworthy company
Review Submission Date: 2023-02-01
Review Title: Trustworthy company
Review Description: Even though I saw not so many good reviews about this company, I risked and purchased an item and it turned out I made the best decision! Top quality product, delivery was made immediately and arrived on time.EXCELLENT SERVICE!!
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Reviewer Name: pissed of customer
Review Submission Date: 2023-01-31
Review Title: Avoid at all cost, scam company keeps your money, send wrong item
Review Submission Date: 2023-01-31
Review Title: Avoid at all cost, scam company keeps your money, send wrong item
Review Description: Avoid, the worst company i have ever dealt with. I ordered a bed and they sent me a pair of gloves. They will not refund me my money so i can go and buy another bed, they want me to return the stupid gloves first and they saying i will get a reply of their decision within 4 weeks. so they keeping my money for 4 plus weeks due to their incompetence. To say i am utterly disgusted is an understatement. Absolutly zero customer services, do not deal with , avoid at all costs.
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Reviewer Name: Mihaela Zukowska
Review Submission Date: 2023-01-31
Review Title: Avoid at all cost
Review Submission Date: 2023-01-31
Review Title: Avoid at all cost
Review Description: Avoid at all cost. They do not accept returns and if they eventually do they make you PAY for the return and take ages to reply. Their website is playing up and constantly down. Ordered an item costing £115, it arrived damaged and they offered me a £13 partial refund - AN ABSOLUTE JOKE.
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Reviewer Name: Richard Wilkes
Review Submission Date: 2023-01-31
Review Title: Order No. 34978376
Review Submission Date: 2023-01-31
Review Title: Order No. 34978376
Review Description: Following my earlier 'review' five days ago you will now see that these people have responded today with a totally generic reply concerning their returns process - and which completely ignores the fact that the trainers have already been returned to them using that process and the fact that I referred to the recorded delivery to them having been confirmed on the 30th December!! They are taking their customers for fools and clearly couldn't care less. I suspect their systems have also broken down.Don't do business with these people.
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Reviewer Name: ..
Review Submission Date: 2023-01-31
Review Title: Keep hold of your money
Review Submission Date: 2023-01-31
Review Title: Keep hold of your money
Review Description: One item arrived in reasonable time - returned for a refund - returns fee ridiculous and it’s been a month and I still haven’t received my money even though in their words ‘we work 24/7 to refund items’ … slowest process EVER ! 2nd item ordered in November and still hadn’t arrived after Christmas even though it was meant to be delivered the 1st week of December as apparently it hadn’t arrived at the warehouse . such poor service . Same response emails , seem like they don’t care at all about customers . Shall not be buying again!
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Reviewer Name: Sean Newbery
Review Submission Date: 2023-01-30
Review Title: Worst shopping delivery experience ever
Review Submission Date: 2023-01-30
Review Title: Worst shopping delivery experience ever
Review Description: Honestly, I would go as far to call this place a bunch of scam artists. Received 4 different delivery dates for my order with little to no detailed updates as to when my product would realistically arrive. Impossible to speak with customer services via the website, and when you email customer service, you are clearly replied back to with standardised, templated responses. Reading the other comments of peoples experiences, I honestly wonder how they are still allowed to function as a business.
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Reviewer Name: Taylor
Review Submission Date: 2023-01-30
Review Title: Expensive to return items and slow deliveries
Review Submission Date: 2023-01-30
Review Title: Expensive to return items and slow deliveries
Review Description: I ordered from this company and it took a week longer than expected to receive goods. When I went to return the goods, there is a charge of €14. This was four swim suits so it is nothing heavy, bulky or large. Very disappointing. Many retailers offer free returns so I won't be using Tradeinn again! Based on how long it took for the goods to arrive I expect they will take ages to refund the purchases as well.This is my order number as requested 36156235
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