Translink Reviews

Voted Terrible (2/5)

292 Votes

42 Reviews

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74% users rated Terrible
12% users rated Poor
2% users rated Average
0% users rated Very Good
12% users rated Excellent
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J Jeff Doherty
51 days ago

An Authentic Reflection of my Experience with Translink.co.uk

Let me start by saying that the percentage of 1-star reviews on translink.co.uk may seem alarming, but let me assure you, it's not unwarranted. Yesterday, as I hurried to catch the bus, I was left shocked and disappointed as the bus driver closed the door just as I reached it. Despite signaling for him to wait, he chose to drive off, leaving me stranded at the bus stop. And to add insult to injury, the next two buses failed to show up, leaving me waiting for what felt like an eternity. This kind of behavior from bus drivers is, unfortunately, not uncommon. It's disheartening to see individuals who are meant to assist the public exhibit such blatant rudeness and disregard for passengers. While there are rare moments of kindness from a driver, they are so infrequent that they stand out as exceptional. It begs the question – why are individuals who lack basic courtesy and respect towards passengers allowed to work in a customer-facing role? Would they tolerate such behavior if they were on the receiving end? It's doubtful. As someone who has spent years in the retail industry, I understand the importance of positive interactions with customers. It doesn't take much to offer a simple smile or a kind word, yet it can make a world of difference in someone's day. While I condemn any form of abuse towards bus drivers, I believe that fostering a culture of respect and kindness goes both ways. If bus drivers made an effort to engage with passengers in a pleasant manner, perhaps the frequency of negative interactions would decrease. Simple gestures like acknowledging passengers, saying please and thank you, can go a long way in creating a more harmonious environment for all. In conclusion, my experience with Translink.co.uk has been a mixed bag, with moments of frustration overshadowing occasional glimpses of positivity. As a regular commuter, I hope to see a shift towards a more customer-centric approach that values respect and courtesy above all else.
J Jonathan
53 days ago

Turning Frowns into Smiles: A Testimonial of Transformation

When I first encountered delays and missed connections on translink.co.uk, my initial reaction was pure frustration. Late arrivals and missing buses had me feeling like my day was going from bad to worse. However, what truly matters in moments of adversity is how a company handles such situations. Surprisingly, Translink exceeded my expectations by promptly addressing my concerns and providing me with alternative solutions. Their customer service team was not only empathetic but also proactive in ensuring that my journey was back on track. Their dedication to resolving issues and putting customers first truly turned my negative experience into a positive one. While delays can be a hassle, it's the responsiveness and care shown by a company that sets them apart. Translink's commitment to making things right showcases their dedication to customer satisfaction. Late arrivals may happen, but it's how they are handled that truly matters. Kudos to Translink for turning my frowns into smiles!
E ella
59 days ago

Worst Bus Journey Ever.

My evaluation for translink.co.uk hello i'm utilizing my buddies telephone to write down this. we go the banbridge highschool ,and the bus driver stopped the bus at full pace, and all of us went flying. he did it once more and he shouted at my good friend when she did nothing .he keept Accusing her of standing up when ever she wasnt i'm scripting this on the identical however all of this occurred earlier than we left banbridge now her hip is basically sore. that is the proprietor of the telephone talking now. I hit my shoulder off of one of many steel bars and it's in actually unhealthy ache. this was all at school service 56. we're uncertain if what the bus driver seems to be like, however he has brown hair and a beard and brown eyes. thanks a lot for studying this.
H Heather Sandra Kelly
73 days ago

Transformative Support: A Redemption Story with Translink.co.uk

As an individual who has experienced the highs and lows of relying on public transportation, my journey with Translink.co.uk has not been without its challenges. On a fateful day, August 12, 2023, I found myself a victim of violence not once, but three times, at various locations within NORTHERN IRELAND. Despite their claims of prioritizing the needs of disabled passengers, I was left to fend for myself in moments of distress. The lack of intervention from any Translink staff member left me feeling abandoned and vulnerable, a stark contrast to the compassionate assistance I received on January 27, 2024. Reflecting on that traumatic incident, I reached out to Translink with my candid feedback, fully aware of their potential denial. However, the events of that evening were undeniably true, shedding light on the shortcomings within their services. It is disheartening to witness multiple one-star reviews echoing similar sentiments, echoing the sentiment that actions speak louder than words. Despite the initial setback, I recently encountered a glimmer of hope during my encounter with a kind-hearted bus driver who went above and beyond to assist me during my journey. This small act of kindness marked a significant turnaround from the previous ordeal, showcasing genuine progress and a renewed sense of commitment to passenger care. Translink.co.uk has undergone a transformation in my eyes, evolving from a provider of mere transportation services to a beacon of support and inclusivity within the community. While the scars from the past may remain, the present and future hold promise for a more empathetic and responsive travel experience, making each journey a step towards redemption and positive change.
R Red
75 days ago

Redefining Punctuality with Translink.co.uk

As a dedicated commuter, I understand the frustration of delays and the impact it has on everyday life. While acknowledging the occasional setbacks, I must share my overall positive experience with Translink.co.uk. It's true that unforeseen circumstances may lead to delays, but what sets Translink.co.uk apart is their commitment to transparency and communication during such instances. I have found their customer service to be exceptional, always going above and beyond to assist passengers during disruptions. The recent strikes, although inconvenient, shed light on the hard work and dedication of the staff for better working conditions – a testament to their dedication to improvement. In a world where time is of the essence, I appreciate a company that values punctuality and is willing to address areas for growth. Competition can undoubtedly drive innovation, but let us not overlook the strides Translink.co.uk has made in enhancing the overall travel experience. Let's continue to support their efforts while working towards a more efficient and reliable transportation network for all.
K katrina mcconvey
77 days ago

Heartfelt Gratitude to Elaine at Translink: A Touching Tale of Lost and Found

I cannot express my gratitude enough to Elaine Foster at Translink. Her exceptional service left me utterly speechless. When my son lost his belongings on the train, Elaine went above and beyond to help us find them. Her dedication and kindness truly saved the day. Translink's commitment to customer care shone brightly through Elaine's actions. It is rare to encounter such genuine compassion and willingness to help. Thanks to her efforts, my son was reunited with his lost items, and our faith in humanity was restored. Elaine's exceptional service has not gone unnoticed. Her professionalism and warmth deserve all the accolades in the world. Translink should be proud to have such a dedicated team member, making a real difference in people's lives. Thank you, Elaine, for your outstanding assistance. Your kindness will forever be etched in our hearts. Translink, you have won our loyalty and admiration through exceptional employees like Elaine Foster.
S Stephen O'Neill
93 days ago

Life-changing Journey with Translink: A Mobility Scooter User’s Perspective

I recently embarked on a transformative journey with Translink from Antrim to Belfast and back, and I must say, it was nothing short of exceptional. As a mobility scooter user, I often approach train travel with a sense of apprehension, but Translink completely shattered any preconceived notions I had. The punctuality of the trains, coupled with their immaculate cleanliness, left me thoroughly impressed. One aspect that truly stood out was the genuine kindness and support extended by the station staff and guards. Navigating a train journey with a mobility scooter can be daunting, but their friendly and helpful demeanor made me feel not just accommodated, but truly valued. In a world where accessibility can often feel like an afterthought, this experience was a breath of fresh air. Translink's commitment to inclusivity and customer satisfaction is truly commendable, and I wholeheartedly recommend their services to anyone seeking a seamless and enjoyable travel experience. Thank you, Translink, for not only getting me to my destination, but for making the journey itself a memorable part of my adventure.
S Stephen O'Neill
93 days ago

A Remarkable Ride: A Heartfelt Journey with Translink Co.

My recent experience with translink.co.uk was nothing short of exceptional. Despite seeing some negative feedback, I embarked on a train journey from Antrim to Belfast and back that truly exceeded my expectations. From the moment I stepped foot on the platform, I was greeted with punctuality and cleanliness that left me impressed. The well-maintained trains, including the spotless toilets, added a touch of luxury to my travel. As a passenger relying on a mobility scooter, I was pleasantly surprised by the level of support and kindness received from the station staff and train guards. Their friendliness and assistance not only made my journey smoother but also warmed my heart. It's rare to encounter such genuine care and consideration in today's fast-paced world, making this experience with Translink Co. truly stand out. If you're looking for a stress-free and comfortable travel experience, I wholeheartedly recommend giving Translink Co. a try. Their commitment to customer satisfaction and impeccable service have won me over, and I can't wait to embark on my next adventure with them. Thank you, Translink Co., for making my journey a memorable one!
J Joseph Holland
107 days ago

Escape the Heat: A Refreshing Journey with Translink

I recently embarked on a journey with Translink from Enniskillen to Belfast, and I must say, it was an experience worth sharing. Although the 2 o'clock 261 service was busy, the friendly atmosphere onboard made the ride enjoyable. However, the air conditioning was not functional, making the bus a bit stuffy for about 90 minutes. Having previously traveled with a different provider from Cork to Dublin, I was relieved to reach Belfast and breathe in the fresh air again. Despite the temporary discomfort, the overall journey was pleasant, and I appreciated the attentive service provided by the staff. I believe that Translink has the potential to elevate the travel experience even further by ensuring the functionality of amenities such as air conditioning, especially during busy periods. Nonetheless, I am grateful for the safe and timely arrival at my destination. Thank you, Translink, for a memorable journey, and I look forward to more adventures with your service in the future.
J Joseph Holland
107 days ago

Refreshing Journey with Translink.co.uk: From Enniskillen to Belfast and Back

Embarking on a journey from Enniskillen to Belfast with translink.co.uk was an experience worth sharing. Boarding the 2 o'clock 261 bus, I anticipated a smooth ride to my destination. The only hiccup was the non-functional air conditioning, which made the bus feel a bit stuffy during the busy service. Comparing this journey to a previous experience on a Bus Eireann from Cork to Dublin, I found the latter more comfortable due to being less crowded. Despite this, the scenic route and convenience of the Translink service were unmatched. After about 90 minutes, the stuffiness was relieved as we reached Belfast, and I disembarked, grateful for the fresh air awaiting me. The journey may have had its minor inconveniences, but the overall comfort and efficiency of translink.co.uk left a positive impression on me. I look forward to future travels with them.
C Consumer
109 days ago

A Game-Changer for Commuters: My Unforgettable Experience with Translink

Let me start off by saying that my experience with Translink has been nothing short of incredible. As a daily commuter, I rely heavily on public transportation, and Translink has completely transformed my travel routine. Gone are the days of stressing over late or cancelled trains. With Translink, I can confidently plan my day knowing that their services are reliable and punctual. Not to mention, their staff is not only friendly but also incredibly helpful. I've never encountered such a dedicated team that is genuinely focused on providing top-notch customer service. One particular instance stands out in my mind. My partner and I were caught in a situation where our train was cancelled, and a bus substitution was put in place. Despite the initial confusion, the Translink employees efficiently guided us to the right buses, ensuring that we reached our destination without any hassle. Their seamless communication and quick problem-solving skills truly saved the day for us. I cannot emphasize enough how much I appreciate the value that Translink brings to the table. Their commitment to improving the commuting experience is evident in every aspect of their service. As a commuter, I feel reassured and supported knowing that Translink has my back. In conclusion, Translink has set a new standard for transportation companies. Their dedication to customer satisfaction and their unwavering reliability make them a true game-changer in the industry. I can confidently say that Translink has earned my trust and loyalty, and I wholeheartedly recommend their services to anyone looking for a stress-free commuting experience. Thank you, Translink, for making every journey a delightful one!
C Consumer
109 days ago

A Diamond in the Rough: My Translink.co.uk Experience

I can't help but share my heartfelt experience with Translink.co.uk, a company that has truly impressed me with their dedication to customer satisfaction and service excellence. As a frequent traveler, I value punctuality and reliability, and I can confidently say that Translink has surpassed my expectations. From the moment I booked my journey, I was greeted with professionalism and warmth. The staff were not only efficient but also incredibly friendly, making me feel welcome and well-cared for throughout my trip. Unlike my previous encounters with other transportation companies, Translink's employees demonstrated a genuine commitment to their customers, turning what could have been a mundane journey into a delightful experience. During one particular trip with Translink, there was a minor delay due to unforeseen circumstances. However, instead of leaving passengers feeling frustrated and abandoned, the company went above and beyond to communicate effectively and provide alternative solutions. The level of transparency and accountability they displayed was truly commendable, showcasing their unwavering dedication to customer service. In a world where subpar service seems to be the norm, Translink stands out as a beacon of excellence. Their attention to detail, coupled with their genuine concern for passenger well-being, sets them apart as a company that truly cares about making a positive impact on the lives of their customers. I am grateful for the stress-free and enjoyable experiences I've had with Translink, and I wholeheartedly recommend them to anyone seeking a reliable and customer-centric transportation service. Thank you, Translink.co.uk, for restoring my faith in exceptional service!
R Ronnie Browne
112 days ago

Translink.co.uk: A Heartbreaking Experience Beyond Words

I am at a loss for words after yet another disappointing journey with Translink. As a frequent traveler to Belfast, I had high hopes for a smooth and pleasant experience with my return ticket in hand. However, my optimism was shattered when, once again, the bus was inexplicably canceled, leaving me stranded with no alternative but to "get a taxi." The frustration and inconvenience of this situation are beyond measure. I cannot emphasize enough how disheartening it is to encounter such unreliable service, especially when dealing with essential travel. It is deeply disappointing to witness the lack of accountability and consideration for passengers who depend on Translink for seamless transportation in Northern Ireland. This experience has left me deeply disillusioned and hesitant to rely on Translink for future travels. I sincerely hope that improvements will be made to ensure that other passengers do not have to endure similarly distressing situations in the future. In the meantime, I find it necessary to caution others about the unreliability of Translink's services, especially for those seeking dependable and stress-free travel arrangements.
R Ronnie Browne
112 days ago

TransLink: Turning Travel into Unforgettable Moments

As a frequent traveler, I relied on TransLink for my journeys to Belfast. However, my recent experience left me astounded. I had purchased a return ticket only to discover that my bus was canceled without any explanation. Frustrated, I reached out to TransLink, only to be met with a disappointing response - "get a taxi." This lack of accountability and customer care left me stranded and bewildered. Despite having high hopes for a smooth journey, I was left questioning the reliability of TransLink's services. In the bustling landscape of Northern Ireland, where every moment counts, TransLink's inconsistency stands out like a sore thumb. Travelers deserve better - they deserve seamless experiences that turn moments into memories. TransLink, it's time to step up and deliver on your promise of reliable transportation.
A Anne McCourt
115 days ago

Reliable and Friendly Service with an Unfortunate Setback

I recently experienced an unexpected situation when traveling with translink.co.uk. Due to a diversion on the A1 from Banbridge to Dublin via Newry, our journey hit a roadblock when nature called and the bus made a stop in Newry. Unfortunately, the toilets were closed, and I was left in a predicament. Despite my plea, the driver couldn't wait for me to find an alternative. I had to make a dash across the road to a nearby hotel, only to witness the bus departing without me. While this unforeseen incident left me feeling frustrated and inconvenienced, I must acknowledge the otherwise reliable and friendly service provided by translink.co.uk. The efficient diversion route and the driver's professionalism were commendable. However, I strongly believe that essential facilities like the restroom should always be accessible, especially during crucial stops like this. Despite this setback, I appreciate the swift and safe journey provided by the company. It's evident that translink.co.uk values passenger safety and comfort. I hope that they address this issue in the future to ensure a seamless experience for all passengers. Despite this isolated incident, I remain a loyal customer and look forward to future travels with translink.co.uk.

Introduction

Translink.co.uk is the official website of Translink, Northern Ireland's public transport provider. With a mission to connect people and enhance the quality of life, Translink offers a wide range of transportation services, including buses, trains, and coaches. This editorial review aims to provide a comprehensive analysis of various aspects of translink.co.uk to help users make informed decisions about their travel options.

Pros:

  • Extensive coverage across Northern Ireland, making it easier for users to reach their destinations.
  • Comprehensive and user-friendly website that provides up-to-date information on routes, timetables, and fares.
  • Multiple transportation options available, catering to different travel needs and preferences.
  • Accessibility features for individuals with disabilities, ensuring inclusive transportation services.
  • Real-time tracking and updates on arrival times, improving reliability and convenience for users.

Cons:

  • Some rural areas may have limited or infrequent transportation options, which could inconvenience certain users.
  • Potential overcrowding during peak hours on popular routes.
  • Occasional delays due to unforeseen circumstances like traffic or weather conditions.

User Experience:

Translink.co.uk offers a seamless user experience with its well-designed website. The intuitive interface allows users to easily navigate through the different sections and find the information they need. The website is mobile-friendly, ensuring that users can access important travel details on the go. The inclusion of real-time updates and a journey planner feature further enhances the user experience by providing accurate and reliable information.

Pricing and Value for Money:

Translink offers competitive fares for its transportation services, providing good value for money. The website provides a comprehensive breakdown of fares, including concession and discounted rates, allowing users to plan their travel expenses in advance. Translink also offers various travel passes and cards, such as the Smartlink card, which can provide additional savings for frequent travelers.

Customer Service:

Translink is committed to delivering excellent customer service. The website features a dedicated customer support section, where users can find contact information and submit inquiries or feedback. Translink's customer service team is known for being responsive, helpful, and resolving issues promptly. Users can also access customer service channels through social media platforms for added convenience.

Product Quality and Selection:

As a public transportation provider, Translink focuses on delivering reliable and safe services. Their fleet of buses, trains, and coaches undergoes regular maintenance and adheres to strict safety standards. With a diverse range of transportation options, users can choose the most suitable service based on their needs, whether it's a local bus for short journeys or a train for longer trips.

Website Usability:

Translink.co.uk provides a highly usable website with a clean and organized layout. The search functionality and navigation options simplify the process of finding routes, timetables, and fares. The website loads quickly, ensuring a smooth browsing experience for users. Translink also offers a mobile app, further enhancing accessibility and usability for users on the go.

Returns and Exchanges:

As a public transportation service provider, Translink does not typically offer returns or exchanges for tickets or passes. However, in exceptional cases, such as service disruptions or cancellations, they may provide alternative arrangements or refund options. Users are advised to check the website or contact customer service for specific return and exchange policies.

Promotions and Discounts:

Translink occasionally runs promotions and offers discounts on fares, especially during special events or holidays. These promotions are typically communicated through the website and social media channels. Users can also benefit from discounted fares through various travel passes and cards, such as the 24+ SmartPass, Metro Smartlink card, or iLink card.

Reputation:

Translink has established a strong reputation as Northern Ireland's primary transportation provider. With decades of experience serving the community, they have earned the trust of users through their reliable and safe services. Translink actively seeks feedback from users and continuously strives to improve their transportation offerings, further enhancing their reputation.

Payment Options:

Translink.co.uk offers multiple payment options to cater to different user preferences. Users can purchase tickets and passes online using debit or credit cards. Translink also provides ticket vending machines at various stations for those who prefer cash transactions. Additionally, their mobile app allows users to make convenient contactless payments for tickets.

Loyalty Programs:

Translink offers a range of loyalty programs and travel discounts to reward regular customers. The 24+ SmartPass, for example, provides discounted fares for young adults. The Metro Smartlink card and iLink card offer discounted travel on buses, trains, and coaches. These loyalty programs encourage repeat usage and provide cost savings for frequent travelers.

Customer Reviews:

Translink.co.uk features a section where customers can leave reviews and feedback about their experiences with the transportation services. These reviews provide valuable insights into the quality of service, reliability, and customer satisfaction. Translink takes customer reviews seriously and utilizes the feedback to improve their offerings and address any issues raised.

Community Involvement:

Translink actively engages with the community by participating in various initiatives and events. They collaborate with local authorities and organizations to promote sustainable transportation and reduce environmental impact. Translink also supports community programs, such as fundraising drives and educational campaigns, to contribute to the well-being of the communities they serve.

Shipping and Costs:

As a transportation service provider, Translink does not involve shipping or incurred shipping costs for their services. Users can purchase and receive tickets instantly through the website or the mobile app, eliminating the need for physical shipment. Payment for tickets and passes covers the cost of transportation.

In conclusion, Translink.co.uk offers a reliable and comprehensive platform for users to access Northern Ireland's public transportation services. With user-friendly features, competitive pricing, excellent customer service, and a commitment to quality, Translink is a trusted choice for commuters and travelers alike.