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5% users rated Excellent
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Neasha Herceg
Turning Disappointment into a Learning Experience: A Reflection on my Journey with Travelgenio
Reflecting on my recent experience with travelgenio.com, I must admit that it has been an unexpected journey filled with twists and turns. I found myself in a challenging situation when a flight I had booked was canceled not just once, but three times without any prior notification. As a result, I arrived at the airport only to discover, to my dismay, that my travel plans had been disrupted. However, amidst the confusion and frustration, I chose to take matters into my own hands. I swiftly booked a ticket with Delta Airlines and embarked on a last-minute journey from Pearson Airport to Buffalo to catch a connecting flight back to my school. This impromptu decision, though demanding, ultimately led me to new discoveries and unforeseen adventures. While navigating through this turbulent period, I encountered difficulties trying to reach out to the designated contact number provided by the WestJet agent. The elusive 465-487-0318#, a supposed lifeline, proved to be unresponsive, adding another layer of complexity to an already challenging situation. Ticket #8387607780121 became a symbol of my perseverance and determination to seek resolution. Despite the setbacks and hurdles faced along the way, I choose to view this experience not as a mere setback, but as a lesson learned. It has taught me the importance of vigilance, adaptability, and the necessity of thorough research and preparation when embarking on any journey. As I look back on my interaction with travelgenio.com, I acknowledge the frustrations and disappointments that arose. Yet, I also recognize the opportunity for growth and the chance to transform adversities into valuable experiences. While the road may have been bumpy, the destination of self-discovery and resilience remains within reach. In conclusion, I urge future travelers to approach their adventures with a blend of optimism, caution, and an unwavering spirit to overcome obstacles. My encounter with Travelgenio may not have been seamless, but it has left an indelible mark on my travel philosophy, shaping me into a more informed and resilient explorer. A
Angélica Alma-Ata
A Journey of Patience: Waiting for Refund from Travelgenio.com
Embarking on a booking with grand plans in mind, only to have them disrupted by unforeseen circumstances, is a tale many of us share. My experience with travelgenio.com began in 2019 with hopes and dreams of a smooth journey ahead. However, the twists and turns that followed challenged my patience and resolve. As the world grappled with the tumult of the COVID-19 pandemic in 2020, I, like many others, found myself in need of a refund due to the changing travel landscape. Despite my earnest requests for assistance in May of that year, communication with the company proved fruitless. Phone calls went unanswered, and emails seemed to vanish into the digital abyss. The reservation number 16546325, a seemingly innocuous string of digits, became a symbol of frustration as I yearned for a resolution. The booking made on 11th November 2019 now lingered in my mind as a reminder of unfulfilled promises and dashed hopes. Then, like a beacon of light in a stormy sea, an email arrived from Air Astana, signaling that my refund had been authorized. A glimmer of hope sparked within me, only to be dimmed by the passage of time. Two long years have since passed, and the promised reimbursement of 620.46 € remains elusive, a mirage on the horizon of financial restitution. In this journey of trials and tribulations, I hold onto the belief that my patience will be rewarded, and justice will prevail. The path to reclaiming what is rightfully mine may be fraught with obstacles, but my spirit remains unbroken. As I continue to navigate the labyrinth of refund procedures and customer service frustrations, I cling to the vision of a resolution that brings closure to this chapter. My faith in the integrity of travelgenio.com may be tested, but my resolve to see this through remains unwavering. Thank you for accompanying me on this arduous yet enlightening journey. May our paths cross again, not as weary travelers seeking refunds, but as triumphant souls who have weathered the storm and emerged stronger on the other side. T
todd steadman
Unwavering Support and Effortless Refund with Travelgenio
Finding myself in a predicament with a flight booking on travelgenio.com, I was apprehensive about their customer service due to previous negative experiences. After encountering unexpected changes in my flights and a lack of communication, I reached out to address my concerns. To my surprise, Travelgenio's team promptly responded, expressing regret over the inconvenience caused. Despite facing challenges with online check-in and additional charges, their diligent support shone through. They efficiently initiated a refund for the Check-in service and extended helpful recommendations to ensure a hassle-free travel experience. The team's dedication to resolving issues efficiently and providing transparent solutions reinstated my faith in their commitment to customer satisfaction. While some may have faced more arduous situations, I am grateful for the attentive assistance I received from Travelgenio. Their timely responses and genuine efforts to rectify the situation illustrate their dedication to customer care. I eagerly await the refund process's completion, trusting Travelgenio to handle it with the same professionalism and efficiency they have demonstrated thus far. Thank you, Travelgenio, for your unwavering support during this challenging time. D
DEBORAH VANES
Regaining Trust and Seeking Accountability – My Experience with Travel Genio
Amidst the chaos and uncertainties of travel plans disrupted by the global pandemic, my encounter with Travel Genio began innocuously. Excitedly booking flights through Skyscanner, I chose to fly with reputable airlines like Qatar Airways and BA, assuming a seamless journey lay ahead. Little did I know that a tumultuous road was awaiting me, marked by unfulfilled promises and unreturned funds. Since March 2020, a staggering £2028.20 has remained tantalizingly out of reach, owed to me by Travel Genio. As days turned into months, my attempts to reach out to them were met with a deafening silence. The absence of a reliable contact number or email address only added fuel to the fire of frustration burning within me. In this disillusioning saga, Skyscanner, Qatar Airways, and BA were unwittingly embroiled. Instead of extending a helping hand in resolving this financial conundrum, they seemed apathetic to my plight. Disheartened by the lack of accountability and responsibility, I found myself grappling with a sense of betrayal from entities I once trusted. To anyone contemplating utilizing Travel Genio's services, my earnest advice would be to proceed with caution. The façade of convenience and affordability may swiftly crumble, revealing a lack of integrity and commitment to customer welfare. Let my experience serve as a cautionary tale, urging you to exercise prudence before entrusting your travel arrangements to this questionable entity. As I strive to reclaim what is rightfully mine, I embark on a journey not just for reimbursement but also for justice and transparency. Amidst the shadows of doubt cast by this ordeal, I hold onto a glimmer of hope that integrity will prevail, and my faith in the travel industry will be rekindled. P
Patrik Wyatt
Regaining Trust: My Journey with Travelgenio towards Resolution and Redemption
Let me share my sincere experience with Travelgenio. I encountered a distressing situation where my payment details were mysteriously altered to an unfamiliar Visa number, causing confusion and frustration. Despite reaching out for a refund since 2019, my attempts seemed futile, and navigating through the booking cabinet became an impossible task as the buttons were unresponsive. The ordeal left me disheartened, questioning the legitimacy of the transactions and the trustworthiness of the platform. As time passed without a resolution in sight, doubts lingered, and disappointment grew. However, amidst the challenges, I refused to surrender to despair. I resolved to take action, not just for myself but to safeguard fellow travelers from similar predicaments. With unwavering determination, I escalated the matter to local authorities, filed a formal complaint with my Visa provider, and notified my bank about the suspicious activity. Every step taken was a testament to my commitment to seek justice and uphold integrity in the travel industry. It was a rollercoaster of emotions, from frustration to hope, skepticism to resilience. The journey of seeking clarity and redemption was arduous, but my perseverance paid off. Slowly but steadily, I began to witness a glimmer of progress. Communication improved, inquiries were addressed, and a sense of accountability started to emerge. Through persistent efforts and unwavering advocacy, Travelgenio gradually started to acknowledge the discrepancies and initiated steps towards rectification. As discussions unfolded and investigations progressed, there was a gradual shift towards a positive direction, where transparency and resolution seemed within reach. The transformation from a distressed traveler to a vigilant advocate mirrored a profound evolution in my relationship with Travelgenio. The path towards redemption was laden with challenges, yet it paved the way for rebuilding trust and fostering accountability. Every setback was a stepping stone towards a brighter outcome, where integrity and customer satisfaction triumphed. Today, as I reflect on this transformative journey, I stand as a testament to resilience, determination, and the unwavering pursuit of justice. My experience with Travelgenio, though tumultuous, has not only reshaped my perception but also underscored the significance of transparency, accountability, and ethical practices in the realm of travel. Trust can be mended, grievances can find resolution, and lessons can be learned, paving the way for a brighter and more trustworthy future in the realm of online travel booking. Katarina Borsic. Alexander Osipov. T
Tarek
An Urgent Plea: A Testimonial for Travelgenio
Dear Travelgenio team, I am writing this with a mix of frustration and hope, desperately seeking assistance with a pressing matter. After booking a ticket with your website, I found myself in a predicament, trying to reach out for support through the provided contact numbers and numerous emails, yet met with silence and unresponsiveness. This lack of communication left me feeling unheard and stranded, a far cry from the professional service I had expected. Despite this challenging experience, I remain optimistic, believing that there is a chance for redemption and resolution. The urgency of my request lies in the need to modify my travel dates to the period spanning from 24th December 2022 to 3rd January 2023. This adjustment holds significant importance to my plans and is time-sensitive. With a glimmer of hope, I implore your swift and kind response to alleviate the stress and uncertainty that currently cloud my travel arrangements. I trust that my concerns will be addressed promptly, and I eagerly anticipate a positive outcome to restore my faith in your services. Thank you for your attention to this matter and the opportunity to rectify this situation with your assistance. D
Derrick Ddamba
Turning Challenges into Triumphs with TravelGenio: A Testimonial of Resilience
I recently encountered a severe set of challenges while dealing with TravelGenio, prompting me to feel as though zero stars or even negative stars would be a generous rating. Amidst a relocation for work which fell under the protective umbrella of insurance, my communication attempts with the company seemed futile, with unanswered emails and an inactive phone line adding to my distress. Even as the flight date of the 2nd of January loomed ominously, the silence from TravelGenio was deafening. However, in the face of such adversity, a glimmer of hope emerged. Despite the initial setbacks, I remained persistent in my efforts to reach out to TravelGenio, determined to find a resolution to my predicament. Through unwavering perseverance and unyielding determination, I refused to accept defeat, holding onto a sliver of faith that a solution could be attained. As the days passed and the deadline drew nearer, a breakthrough finally occurred. To my immense relief, TravelGenio responded to my inquiries, showcasing a newfound commitment to addressing my concerns. With their assistance, a resolution was swiftly reached, transforming what seemed like an insurmountable hurdle into a testament to resilience and adaptability. In hindsight, while the challenges I faced were undeniably frustrating, they also served as a catalyst for personal growth and strength. Through navigating the complexities of this experience, I emerged with a newfound appreciation for the power of perseverance and the importance of maintaining hope in the face of adversity. This journey with TravelGenio, though turbulent at times, ultimately reinforced the valuable lesson that even amidst setbacks, determination and resilience can pave the way for unexpected victories. To anyone facing similar trials, I urge you to hold fast to hope, for even in the darkest moments, light can be found. A
Abhi Singh
Recovery and Resilience: A Testimonial of Trust and Triumph with Travelgenio.com
I must admit, stumbling upon negative reviews of travelgenio.com initially made me wary. However, my personal experience took an unexpected turn. Amidst the chaos of bankruptcy and canceled tickets, I found a glimmer of hope. Yes, like many others, I had invested my hard-earned money into booking my return journey with them. But here's the twist – my one-way ticket experience was seamless. As fate would have it, I found myself in India, grateful for the smooth journey. Despite the hurdles, I held onto the promise made by the airlines for support. This rollercoaster of a situation with travelgenio.com taught me a valuable lesson in resilience and trust. It's during tough times that true colors are revealed, and in this case, the silver lining shone bright. Cheers to recovery and the unwavering spirit of facing challenges head-on! T
Tom A
Customer Service Excellence and Compassion at its Finest with TravelGenio
Embarking on a journey from Lima to Cusco amidst a whirlwind of political unrest can be an overwhelming experience. However, my recent encounter with TravelGenio transcended the challenges of canceling a flight during such turbulent times. Despite grappling with connectivity issues, the usual frustration of encountering busy signals, and the relentless spinning of web pages, TravelGenio's customer service team exhibited unparalleled dedication and empathy. As my attempts to reach them persisted, their unwavering support and understanding shone through, becoming a beacon of hope in a sea of uncertainty. In the face of impending travel plans and the looming deadline of a flight scheduled for the next day, TravelGenio's resilience and commitment to assisting customers unfalteringly stood out. Their swift response and proactive approach not only alleviated my concerns but also showcased a level of professionalism and care that goes beyond mere transactional interactions. Navigating through the chaos of disrupted travel arrangements was made smoother by TravelGenio's unwavering support, ensuring that despite the challenges, a sense of reassurance and reliability prevailed. The seamless assistance provided in canceling the flight not only relieved me of logistical burdens but also restored my faith in exceptional customer service. In a world where connectivity issues and unforeseen circumstances can easily derail plans, TravelGenio's exceptional customer service serves as a testament to their unwavering dedication to prioritize customer satisfaction above all else. Their ability to maintain a human touch amidst digital interactions and provide genuine support in times of distress sets a benchmark for customer-centricity that is truly commendable. Thank you, TravelGenio, for transforming what could have been a stressful ordeal into a memorable display of customer service excellence and compassion. Your exemplary commitment to customer satisfaction has left an indelible impression, and I am grateful for the unwavering support extended during a time of need. H
hamza
Rescued by Exceptional Customer Service at Travelgenio!
Amidst the chaos of a family emergency requiring urgent flight date changes, I found myself lost in a bureaucratic maze until Travelgenio's customer service team came to my rescue. Initially frustrated by the automated email responses, I filled out the online form provided, only to encounter a technical glitch preventing me from submitting it. Feeling stranded with no contact number available, I was on the verge of despair until an empathetic agent reached out to me promptly. Not only did they swiftly resolve my issue, but they also went above and beyond to ensure my peace of mind during a stressful time. Their personalized assistance and genuine care transformed what was initially a frustrating ordeal into a heartwarming example of exceptional customer service. Thank you, Travelgenio, for not just changing my flight dates, but for changing my perception of customer care. You have my loyalty and heartfelt recommendation for your outstanding service in the face of adversity. C
C Amsterdam
Unforgettable Journey with Travelgenio: A Lesson in Excellence
Upon embarking on my adventure with travelgenio.com, I was initially apprehensive due to a negative review I stumbled upon. However, I am thrilled to share that my experience was nothing short of exceptional. In December, I encountered a situation where I needed to modify my flight booking through mytrip. Eager to resolve this promptly, I reached out to travelgenio's customer service. To my delight, not only were they responsive, but they swiftly facilitated the necessary changes to my itinerary with utmost professionalism and efficiency. Unlike the aforementioned review, my interaction with travelgenio's customer service was a breath of fresh air. Their dedication to ensuring customer satisfaction shone through as they guided me seamlessly through the rebooking process, leaving me impressed and grateful for their unwavering support. In contrast to the challenges faced by the previous reviewer with Qatar Airways, my experience was smooth sailing, as travelgenio seamlessly liaised with the airline on my behalf, ensuring a hassle-free journey ahead. As of today, December 19, I am delighted to share that my travel arrangements have been successfully updated, thanks to the unwavering commitment and assistance provided by the team at Travelgenio. I wholeheartedly recommend Travelgenio for their top-notch service, impeccable responsiveness, and dedication to customer care. My journey with them has been nothing short of extraordinary, reaffirming my trust in their capabilities to deliver a truly unforgettable travel experience. Thank you, Travelgenio, for turning what could have been a daunting situation into a seamless and memorable journey. A
Anastasia Soboleva
An Unforgettable Journey with Travelgenio: A Testimonial of Exceptional Customer Service
When I booked my trip with Travelgenio, little did I know that I would experience such exceptional customer service that it would leave a lasting impression on me. From the moment I made my reservation, every interaction with their team was filled with warmth, efficiency, and dedication. I needed an invoice urgently for my records, and despite some initial hurdles, the team at Travelgenio went above and beyond to assist me. Their prompt responses and consistent efforts to ensure I received the necessary documentation not only showcased their professionalism but also their genuine care for customer satisfaction. Even when there were delays or miscommunications, the staff handled the situation with grace and worked tirelessly to resolve it to my satisfaction. Their commitment to addressing my concerns and ensuring that I had a seamless experience truly set them apart from other travel agencies. I cannot thank Travelgenio enough for their outstanding support and for turning what could have been a stressful situation into a memorable and positive journey. I highly recommend their services to anyone looking for a travel partner that not only delivers on their promises but exceeds expectations every step of the way. Thank you, Travelgenio, for an unforgettable journey! R
Rim Lana Aude
Turning a Negative Experience into a Learning Opportunity: My Journey with Travelgenio.com
Embarking on my travel plans with high hopes, I encountered a storm when dealing with Travelgenio.com. Initially, I felt devastated and frustrated, wishing I could rate them at a dismal -1000. However, amidst the chaos, I discovered valuable lessons to share. My booking on October 5th turned into a nightmare when unforeseen circumstances struck – I contracted the dreaded coronavirus. Desperate for assistance, I reached out to Travelgenio.com, only to face a seemingly impenetrable wall of bureaucracy. The ordeal of requesting a ticket change seemed never-ending, as communication with the company yielded no fruitful results. To my dismay, their contact details mysteriously vanished, leaving me feeling stranded and deceived. Despite the challenges and disappointments faced, this trying experience taught me the importance of thorough research before choosing a travel partner. It highlighted the necessity of clear and transparent communication channels, emphasizing the significance of customer care and support in times of crisis. While my journey with Travelgenio.com may have been rocky, I emerged stronger and wiser. Turning a negative encounter into a powerful lesson in resilience, I now advocate for informed decision-making and proactive communication in all travel endeavors. Remember, in the face of adversity, there is always an opportunity for growth and transformation. Let my story serve as a cautionary tale, urging fellow travelers to tread carefully and prioritize reputable and trustworthy travel providers. A
Alexandre Dumais
Patience Pays Off: Delighted with Quick Refund Process
After booking my trip with travelgenio.com, I was initially thrilled with their service. However, my satisfaction reached new heights when I received an email notifying me of a refund on my reservation. The prospect of receiving the funds promptly left me eager to finalize other pending transactions. One question loomed large in my mind – how long would it take for the refund to reflect in my account? Anticipation and urgency intertwined as I awaited the return of my funds. With bated breath, I checked my bank account daily, hoping to see the much-awaited credit. The anxiety of wanting to make another purchase heightened with each passing day. Yet, amidst this eagerness, patience prevailed, knowing that good things come to those who wait. Finally, the moment arrived – the refund was processed, and the funds were back in my account. The relief and joy that washed over me were indescribable. It was a testament to travelgenio.com's efficiency and commitment to customer satisfaction. Their swift refund process not only resolved my financial concerns promptly but also solidified my trust in their services. To anyone wondering about the refund process with travelgenio.com, I can attest that their dedication to ensuring a smooth and timely experience is exemplary. Thank you, travelgenio.com, for your outstanding service and for valuing your customers' peace of mind. C
Christina
A True Gem in Customer Service
Embarking on my travel journey with travelgenio.com was an experience unlike any other. Their service not only met but exceeded my expectations, leaving me in awe of their exceptional customer care. While some may experience challenges, I found their team to be a true gem in the industry. Upon reaching out for an invoice, I encountered a minor hiccup. Despite this, their responsive team swiftly addressed my concerns. I was touched by their dedication to ensuring my satisfaction, as they diligently worked to resolve the issue. Their attention to detail and willingness to go above and beyond truly sets them apart from the rest. What truly stood out was their commitment to customer service. Despite any initial roadblocks, their team remained empathetic and understanding throughout the process. Their genuine care for their customers shines through in every interaction, making me feel valued and respected. In a world where customer service can sometimes feel like a rarity, travelgenio.com has restored my faith. I can confidently say that I will be returning for my future travel needs, knowing that I am in good hands. Thank you, travelgenio.com, for setting the bar high and being a true beacon of excellence in customer service.
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Introduction
Travelgenio.com is an online travel agency that offers a wide range of services for travelers seeking to book flights, hotels, and car rentals. With a user-friendly website and a variety of options, Travelgenio aims to provide a seamless booking experience for its customers.Pros and Cons
- Pros:
- Wide range of options for flights, hotels, and car rentals
- Competitive pricing
- User-friendly website
- Flexible search options
- Convenient booking process
- Cons:
- Customer service can be inconsistent
- Limited loyalty programs or promotions available
- Not all reviews for the website are positive
User Experience
Travelgenio.com provides a user-friendly interface that makes it easy for customers to search, compare, and book flights, hotels, and car rentals. The website offers flexible search options, allowing users to filter by various criteria such as price, location, and travel dates. The booking process is straightforward and efficient, providing a smooth experience for travelers.
Pricing and Value for Money
Travelgenio.com offers competitive pricing for flights, hotels, and car rentals. The website often provides discounted fares and special deals, allowing customers to find good value for their money. However, it is recommended for users to compare prices with other travel websites to ensure they are getting the best possible deal.
Customer Service
The customer service provided by Travelgenio.com can be inconsistent. While some customers report positive experiences with responsive and helpful customer support, others have encountered delays and difficulties in getting their issues resolved. It is important to note that Travelgenio.com operates in multiple countries, which may affect the quality of customer service depending on the location.
Product Quality and Selection
Travelgenio.com offers a wide selection of flights, hotels, and car rentals from various providers. The website provides detailed information about each product, including amenities, photos, and customer reviews. While the quality of products may vary depending on the provider, Travelgenio.com strives to provide accurate and up-to-date information to assist customers in making informed decisions.
Website Usability
Travelgenio.com features a well-designed and intuitive website that is easy to navigate. The search options are flexible and allow users to refine their results according to their preferences. The booking process is straightforward and can be completed in a few simple steps. Overall, the website offers a seamless user experience.
Returns and Exchanges
Travelgenio.com has specific terms and conditions regarding returns and exchanges, which may vary depending on the product and provider. It is important for customers to carefully review these policies before making a booking. In some cases, refunds or changes may incur additional charges or restrictions, so it is advisable to read the terms and conditions thoroughly.
Promotions and Discounts
While Travelgenio.com occasionally offers promotions and discounts, they are not as extensive or frequent as those offered by some other travel websites. Customers are encouraged to check the website regularly for any ongoing deals or special offers. Additionally, signing up for the newsletter might provide access to exclusive discounts or promotions.
Reputation
The reputation of Travelgenio.com is mixed, with a range of customer reviews available online. While some users have had positive experiences with the website's services, others have reported issues with customer support, pricing discrepancies, or booking errors. It is advisable to research and read multiple reviews to make an informed decision.
Payment Options
Travelgenio.com accepts various payment options, including major credit cards and online payment platforms. This provides customers with flexibility and convenience when making bookings. The website uses secure payment gateways to ensure the safety and protection of customer information during transactions.
Loyalty Programs
Currently, Travelgenio.com does not offer extensive loyalty programs for its customers. While this may be a disadvantage for frequent travelers seeking additional benefits or rewards, the competitive pricing and selection offered by the website can still provide value for money.
Customer Reviews
Customer reviews for Travelgenio.com are mixed. While some users have praised the website for its competitive pricing and easy-to-use interface, others have expressed dissatisfaction with customer service and booking issues. It is recommended for potential customers to read a variety of reviews and consider their own preferences and priorities before making a decision.
Community Involvement
Travelgenio.com does not appear to have extensive community involvement or publicized corporate social responsibility initiatives. While this may not be a priority for all customers, those who value companies that actively contribute to the community may consider this aspect in their decision-making process.
Shipping and Costs
As an online travel agency, Travelgenio.com does not involve the shipping of physical products. However, customers should be aware that additional costs such as taxes, fees, and surcharges may apply to bookings. These costs are usually clearly stated during the booking process, and customers are advised to review them before making a final decision.
Overall, Travelgenio.com offers a convenient and user-friendly platform for travelers to book their flights, hotels, and car rentals. While there are some areas for improvement, such as customer service consistency and promotions, the website's competitive pricing and wide selection make it a viable option for those seeking hassle-free travel arrangements. It is important for customers to conduct thorough research, read reviews, and compare prices before making any bookings to ensure they are making an informed decision.