Travelguru User Reviews

Introduction

Travelguru.com is an online travel agency based in India that provides a wide range of travel-related services to customers. The website offers the convenience of booking flights, hotels, and holiday packages in one place. Their tagline 'Where dreams come alive!' reflects their commitment to providing customers with the best travel experiences.

Pros and Cons

Pros:

• Easy and quick booking process
• Wide range of options for flights, hotels, and holiday packages
• Reasonable prices
• Excellent customer support

Cons:

• Payment options are limited
• No loyalty program for regular customers

User Experience

Travelguru.com has a user-friendly interface that makes it easy for customers to navigate and find what they are looking for. The website is well-organized and offers a variety of filters and sorting options that help customers quickly find the best flight, hotel, or holiday package that suits their needs.

Pricing and Value for Money

Travelguru.com offers competitive prices for flights, hotels, and holiday packages, and customers can save money by taking advantage of promotions and discounts. However, the website could benefit from more payment options to accommodate a wider range of customers.

Alternatives

Other popular online travel agencies that offer similar services include MakeMyTrip, Cleartrip, and Yatra. However, Travelguru.com stands out for its excellent customer support and user-friendly interface.

Customer Service

Travelguru.com provides excellent customer service through multiple channels, including phone, email, and live chat. Their customer support team is highly responsive and knowledgeable, and they go above and beyond to assist customers with their travel-related queries and concerns.

Product Quality and Selection

Travelguru.com offers a vast selection of flights, hotels, and holiday packages that cater to various budgets and preferences. The website ensures that all its partners maintain high standards of quality, and customers can rely on the accuracy of the information provided on the website.

Website Usability

The website is easy to use and navigate, with a clear layout and intuitive design. Customers can quickly find what they are looking for and make bookings with just a few clicks.

Returns and Exchanges

Travelguru.com allows customers to modify or cancel their bookings, subject to certain terms and conditions. Customers can contact the customer support team for assistance with cancellations or modifications.

Promotions and Discounts

Travelguru.com offers a variety of promotions and discounts throughout the year, including seasonal sales, special offers, and cashback deals. Customers can keep an eye on the website for the latest promotions and subscribe to the newsletter for exclusive deals.

Reputation

Travelguru.com has an excellent reputation in the online travel industry, with a proven track record of delivering quality services and customer satisfaction. The website has received numerous awards and accolades for its performance and contribution to the travel industry.

Payment Options

Travelguru.com offers a limited range of payment options, including credit card, debit card, and net banking. The website could benefit from adding more payment options such as e-wallets or cash on delivery to cater to a wider range of customers.

Loyalty Programs

Travelguru.com does not have a formal loyalty program for its customers, which could be a drawback for regular travelers who would benefit from rewards and incentives for their bookings.

Customer Reviews

Customer reviews of travelguru.com are largely positive, with many customers praising the website's ease of use, competitive prices, and excellent customer support. The few negative reviews tended to focus on issues with refunds or booking errors, but these were rare.

Community Involvement

Travelguru.com does not have a formal community involvement program, although it does partner with various organizations and charities to support social causes.

Shipping and Costs

As an online travel agency, Travelguru.com does not charge for shipping or delivery. However, customers may be subject to additional fees for cancellation or modification of bookings, depending on the terms and conditions of the booking.