Travelocity User Reviews

Introduction

Travelocity.com is an online travel agency that allows customers to book flights, hotels, cars, cruises, and vacation packages at affordable prices. Established in 1996, Travelocity has been empowering travelers to connect with destinations and embark on their dream vacations. With more than 150,000 hotels, 130 airlines, and 40 car rental agencies, customers have access to a wide range of travel options to suit their preferences and budget.

Pros and Cons

Pros:

• Competitive pricing on flights, hotels, and vacation packages
• Extensive selection of travel options and destinations
• User-friendly website and mobile app
• 24/7 customer support via phone and chat
• Flexible cancellation and refund policies on select bookings

Cons:

• Occasional booking errors or glitches
• Limited customizable vacation packages
• Surprise fees or hidden costs
• Not all deals and discounts are applicable to all customers

User Experience

Travelocity.com offers a seamless user experience that is easy to navigate, with clearly labeled tabs and drop-down menus. The website presents available options in a clear format, allowing customers to customize their search parameters and select from numerous filter options. The mobile app is user-friendly and comes with a range of features, such as booking reminders, alerts for price changes, and real-time flight updates for convenient travel booking.

Pricing and Value for Money

Travelocity offers competitive pricing on travel options, with special discounts and promotions to help customers save money. Customers can search for affordable options using the flexible search features and the Lowest Price Guarantee, which offers options for price matching and refunds in case a better price is found elsewhere. This flexible pricing policy and the range of options make Travelocity a great place for cost savings and value for money.

Alternatives

Some popular sites like Travelocity are:

• Expedia.com
• Booking.com
• Priceline.com
• Hotwire.com
• Kayak.com

Customer Service

Travelocity offers 24/7 customer support through phone and chat, which allows customers to receive prompt assistance with their booking queries and problems. The site also offers an extensive Help Center with detailed FAQs and guides on topics such as cancellations, refunds, and changes. Customer service is consistently reviewed positively, with good ratings and reviews online.

Product Quality and Selection

Travelocity offers a wide range of travel options for customers to choose from, with numerous deals and promotions on flights, hotels, cars, and vacation packages. The site also offers a range of destination guides, allowing customers to explore essential information, tips, and recommendations about their destination. Some customers have reported inconsistent quality and satisfaction across different travel experiences, however.

Website Usability

Travelocity.com is a user-friendly website that is easy to navigate, with options to select airport or hotel separately from the search bar, view flexible dates for better fare deals, and filter options for preferences. Search results and booking summaries are presented in a clear format, with useful details such as flight times, hotel ratings, and customer reviews. The website is also mobile-friendly, with a mobile app that offers convenient travel search and booking options.

Returns and Exchanges

Travelocity offers flexible cancellation and refund policies on select bookings such as flight tickets, hotels, and cruise packages. Customers can easily apply for changes or cancellations through the site or app, with refunds and credits being issued promptly. However, some bookings may come with non-refundable provisions, so customers should read the fine print carefully.

Promotions and Discounts

Travelocity offers various promotions and discounts throughout the year, such as seasonal deals and flash sales, Email and mobile app exclusive travel coupons, and loyalty programs such as 'Labor Day Deals', 'Christmas Travel Deals' and more. However, some restrictions may apply on certain promotions, and not all discounts may be applicable to all customers.

Reputation

Travelocity has a good reputation in the travel industry, with a brand name that has been around for over two decades. The company has received positive reviews from its satisfied customers, and scored highly on various websites including TrustPilot, BBB, TripAdvisor, and more. However, some negative reviews have been reported by customers citing hidden fees, inaccuracies in bookings, or poor customer support.

Payment Options

Travelocity accepts major credit cards, debit cards, and PayPal as payment options. Customers can easily make payments via the website, app, or call center. The site uses secure encryption technology to protect the customers' financial information.

Loyalty Programs

Travelocity offers a loyalty program called 'Travelocity Rewards', where customers can earn points on flights, hotels, and vacation packages, for free hotel stays, car rentals, or other perks. The site also offers exclusive deals and discounts for Rewards members, such as 10% off selected hotels. Customers can also earn more rewards by using the co-branded credit card.

Customer Reviews

Travelocity's customer reviews are a mix of positive and negative reviews, with customers generally rating the site as good overall. Many customers appreciate the ease of use and affordable pricing, with great deals being offered. However, some customers have reported poor customer service or difficulty in resolving issues, while others have experienced hidden fees or inaccurate bookings.

Community Involvement

Travelocity has been involved in various charitable initiatives and community programs, such as sponsoring Tree Planting program to reduce carbon footprint, Support to frontline workers in pandemics, The World Wildlife Fund, and more. The company has pledged to be a responsible corporate citizen, and encourages customers and employees to get involved in supporting local communities and environmental initiatives.

Shipping and Costs

Travelocity is an online travel booking site, so shipping and associated costs do not apply. However, some bookings may include additional costs such as taxes, resort fees, or foreign transaction fees. Customers should be aware of these additional costs when making a booking, as well as the potential costs for changes or cancellations. In conclusion, Travelocity.com is a reliable and user-friendly online travel agency that offers competitive pricing, a range of travel options, flexible booking, and refund policies, loyalty rewards, and community involvement. While there are occasional issues with booking errors or hidden fees, most customers have had positive experiences with the site, with good customer service and value for money. Overall, it is an excellent website to book travel online with confidence.