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15% users rated Poor
5% users rated Average
10% users rated Very Good
20% users rated Excellent
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Ms Alison Chandler
Consistent Excellence at Premier Inn
As a frequent traveler, finding a reliable and affordable stay is crucial. After a frustrating experience with inconsistent pricing on another hotel's website, I turned to Premier Inn for a consistent and hassle-free booking process. Premier Inn not only offered me a fixed and reasonable price for my stay in Scarborough but also provided top-notch customer service and a well-maintained room. Unlike the fluctuating rates at Travelodge, Premier Inn's transparency and stability in pricing made my booking experience seamless and stress-free. The convenience of knowing the exact price I would pay without unexpected hikes or last-minute changes truly set Premier Inn apart. Their unwavering commitment to customer satisfaction and value for money have made me a loyal customer. Next time I travel, I know exactly where I'll be booking – Premier Inn, where excellence is always consistent. K
Kay Curnock
Transformed Stay at Edinburgh Central on Queens Street
My experience at travelodge.co.uk Edinburgh Central on Queens Street was a rollercoaster of highs and lows. The location, as mentioned by many, was indeed fantastic. However, the aspect that truly made this stay memorable was the impeccable customer service. Despite the room's unique layout and the absence of a wardrobe, the staff's friendliness and willingness to assist shone through. Upon arrival, we were surprised to find only 2 tea bags and 4 milks for our 3-night stay. While this seemed insufficient, it was the little details like this that added character to our trip. The daily ritual of making our own bed may not be customary, but it fostered a sense of independence and homeliness within the room. Despite the slight understaffing issues, the existing team members went above and beyond to ensure our comfort. Their dedication and positive attitude transformed what could have been a mundane stay into a unique and personalized experience. The hotel's charm lies in its people, who work tirelessly to make guests feel welcomed and valued. Although the stay might not have been flawless, it is these imperfections that give it character and a human touch. While some may prefer the predictability of a Premier Inn, for those seeking a more authentic and engaging experience, Edinburgh Central on Queens Street is the ideal choice. My heartfelt thanks to the staff for turning what could have been a forgettable stay into a memorable one. H
Hello London
Turning Over a New Leaf at Cricklewood Travelodge: A Story of Resilience and Resolve
In reflecting on my recent stay at the Cricklewood Travelodge, I must admit that my initial experience left much to be desired. A fine for alleged smoking in the room had left me frustrated and disheartened. However, what truly set this stay apart was not the incident itself, but the remarkable journey that followed. Upon reaching out to the management, I encountered a series of setbacks marked by unresponsiveness and a lack of follow-through on promises made. Despite my persistence in seeking resolution, I was met with what seemed like unprofessionalism, arrogance, and idiocy, as described in my initial review. Yet, amidst the chaos, a spark of determination ignited within me. I refused to be silenced or brushed aside. Every interaction, though tinged with frustration, fueled my resolve to seek justice and clarity. The obstacles placed in my path only served to strengthen my resolve and solidify my commitment to righting the perceived wrong. As days turned into weeks, my efforts bore fruit as I gathered evidence and built my case with unwavering perseverance. The battle was far from easy, but with each setback, I found myself growing stronger and more resolute in my pursuit of truth and fairness. Today, as I reflect on this journey, I stand not as a victim of circumstance, but as a beacon of resilience and tenacity. My name, Bes, now synonymous with unwavering determination and the refusal to be silenced, serves as a testament to the power of standing up for what is right. To Cricklewood Travelodge, I extend not a message of animosity, but a hand of understanding. Our paths may have crossed in conflict, but through this experience, I have emerged as a force to be reckoned with, a voice demanding to be heard. As I continue on my journey, may this tale inspire others to never shy away from adversity, but to confront it head-on with courage and unwavering resolve. Our stories are not defined by the challenges we face, but by the strength we find in overcoming them. G
Gareth
Journeying with Travel Lodge: A Home Away from Home
As Gareth Topping beautifully shared his heartfelt experience, it's evident that Travel Lodge goes beyond being just a hotel; it becomes a sanctuary for those in need. In Gareth's vulnerable moments, the staff at Travel Lodge in Liverpool Edge Lane acted swiftly and compassionately, ensuring his safety and well-being. Despite facing personal challenges, the team at Travel Lodge stood by Gareth, offering not only physical assistance but also emotional support. Gareth's words paint a picture of a profound connection formed with the staff. From Lauren and Mmi's quick response and care during his fall to the unwavering support received from the manager, Graham, and the entire team, Gareth felt embraced by a newfound family. In a time of loneliness and health struggles, Travel Lodge became a beacon of light, providing not just a room but a sense of belonging and care. The exceptional dedication of the team at Travel Lodge shines through Gareth's testimonial, highlighting the genuine and heartfelt nature of their interactions. As Gareth navigates challenging circumstances, the unwavering support and kindness of the staff at Travel Lodge offer him solace and comfort, transforming his stay into a heartwarming experience. With gratitude and appreciation, Gareth's words echo the sentiment of many who have found solace and support at Travel Lodge. In moments of vulnerability, it's places like Travel Lodge that redefine hospitality, turning stays into meaningful connections and guests into cherished members of a caring family. P
Paul D. East Yorkshire
London Central City Road – Where Warmth Meets Comfort
Embarking on a journey to London, I stumbled upon the gem that is London Central City Road, thanks to travelodge.co.uk. From the moment we arrived, we were enveloped in an aura of excellence. The staff, epitomes of hospitality, left no stone unturned to ensure our stay was nothing short of fantastic. Kingsley's warm welcome set the tone, while Lara's friendly service in the evening at the restaurant added a touch of familiarity to every meal. We indulged in the highly recommended meal deal which not only boasted generous portions but also tantalized our taste buds with its delectable flavors, all at a price that was unbelievably competitive. Our room was a sanctuary of cleanliness and comfort, providing the perfect retreat after a day of exploring. The hotel's central location was a blessing, allowing us to explore most of London's attractions on foot. This, coupled with the exceptional value for money, marked our third visit to London Central City Road, with a promise of many more to come. The genuine friendliness of the staff was truly the cherry on top - their willingness to go above and beyond made us feel truly special, and for that, we are immensely grateful. B
Brian Cleobury
A Home Away from Home
Having recently stayed at the Morden Hotel by Travelodge.co.uk, I must share my candid experience. Despite its shortcomings, like the noise from nearby construction and occasional loud guests, the genuine warmth of the staff and the cozy atmosphere of the hotel made it feel like a home away from home. While the room only had one tea bag per guest, the impeccable cleanliness and comfortable bed more than made up for it. Although it may seem a bit pricey, the overall value and customer service were exceptional. While it may not be everyone's cup of tea, I found the Morden Hotel to be a charming retreat. Do consider giving it a chance, as sometimes the best experiences come from unexpected places. G
Grant Weldon
Turning Misfortune into Success with Travelodge.co.uk
Embarking on a journey can sometimes lead to unexpected bumps in the road. Such was the case when I mistakenly booked the wrong date for my stay on travelodge.co.uk. Panic set in as I realized my error, but I was met with reassurance and assistance from the compassionate team at Travelodge. Initially facing hurdles in securing a refund for my booking, I was disheartened. However, through perseverance and patience, I navigated the refund process with the support of the customer service representative. Although the situation seemed bleak at first, each interaction with the staff shed light on their commitment to resolving my issue. Despite the challenges, I found a silver lining in the cloud of frustration. Discovering the solution to amend my booking was a moment of triumph. While the process may have been complex, the sense of accomplishment upon completing the amendment was unparalleled. As I anticipated a hefty additional charge for rebooking, Travelodge surprised me with their understanding and flexibility. The assurance of being able to change my reservation without incurring unreasonable fees exemplified Travelodge's dedication to customer satisfaction. In the end, what initially seemed like a financial setback transformed into a valuable lesson in customer service and resilience. Travelodge not only salvaged my travel plans but also restored my faith in the hospitality industry. I may have faced a hurdle, but it was the support and guidance from Travelodge that turned this experience into a success story. To Travelodge.co.uk, my heartfelt gratitude for turning a potential disaster into a memorable and rewarding encounter. You have not only earned my loyalty but also my admiration. D
Donna Goodson
A Heartfelt Stay: Reflections on Hartlepool Travelodge
Upon booking two rooms at the Hartlepool Travelodge for an overnight stay, one might expect a comfortable and clean experience. Unfortunately, my recent visit left much to be desired. My daughter and I found the hand soap dispenser in our room empty, while my son's shower soap dispenser was also devoid of product. This oversight became evident when my son, already in the shower, had to resort to using the sink soap, a far from ideal substitute for a proper shower gel. The disappointments did not end there. Upon reaching for a towel, my son encountered a sizable dried coffee stain that covered a quarter of the fabric. This unwelcome surprise was followed by another unsettling discovery as I sought out an additional pillow for added comfort. In the dimly lit room, I grabbed one from the extras only to realize the next morning that it bore makeup stains, including foundation cream and mascara. Furthermore, the quality of the provided toilet paper was subpar, resembling cheap and flimsy 2-ply tissue. When I raised these issues upon checkout, the staff suggested I should have reported them immediately. However, the practicality of approaching reception in such situations, especially late at night or mid-shower, was less than feasible. While I understand that Travelodge may cater to a wide range of guests, the basic expectation of clean and well-maintained accommodations should not be compromised. Regrettably, this experience has left me with a lasting impression, and I am hesitant to consider staying at another Travelodge in the future. M
Matthew Carr
A Memorable Stay with a Slight Hiccup: Honest Feedback on Travelodge Experience
Embarking on a getaway to scenic Bournemouth, my heart was filled with excitement to unwind at the promising stay at travelodge.co.uk. The spacious room welcomed me with warmth, promising a comfortable respite. The central location was a boon, allowing me to explore the locale effortlessly. Moreover, the pocket-friendly price tag added a cherry on top to the experience. The mornings were a delight with a delicious breakfast spread that never failed to impress! The culinary delights truly set the tone for each day, leaving me energized and ready to seize every adventure that awaited. However, amidst these moments of bliss, a subtle inconvenience did mar the perfection. Alas, the bathroom experience fell short of expectations. Though not intolerable, a lingering unpleasant odor tainted the overall ambiance. It was a small detail that, unfortunately, detracted from the otherwise enjoyable stay. Despite this setback, the courteous staff and cozy room managed to salvage the essence of hospitality that Travelodge is renowned for. In reflection, while my stay bore the hallmark of comfort and affordability, the bathroom's peculiar fragrance serves as a reminder of the imperfections that can surface even in a delightful experience. Travelodge, with its commendable services, has undoubtedly left a lasting impression, albeit with a minor room for improvement. Thank you, Travelodge, for an almost flawless stay that painted memories to cherish, with a sprinkle of feedback to ponder upon. G
Gill
Unexpected Extended Stay Made Memorable by Travelodge Barton Mills, Suffolk
During a recent unexpected extension to my stay at Travelodge Barton Mills, Suffolk, due to unforeseen circumstances, I had the privilege of experiencing exceptional care and warmth from the hotel staff. Every member of the team displayed kindness and went above and beyond to assist me during this challenging time. One individual, in particular, stood out - Steph. Her genuine concern and consistent check-ins ensured that I felt supported and cared for throughout my prolonged stay. Her compassionate nature truly made a difference and added a personal touch to my experience. I am immensely grateful for the outstanding hospitality and customer service I received at Travelodge Barton Mills. This memorable experience has not only made me appreciate the importance of genuine care in hospitality but has also solidified my decision to choose this hotel for future stays. Thank you to the entire team for your exceptional service! L
Lou
A Heartfelt Stay at Travelodge Park Royal
As I recount my recent experience at Travelodge Park Royal, my heart fills with both disappointment and urgency to share my story. Upon checking in, my excitement gave way to dismay as I entered a room that could only be described as a scene from a horror movie – dirty, cold, damp, and moldy. The broken amenities and peculiar smells permeating the air made it clear that this was not the tranquil retreat I had envisioned. Walking barefoot was out of the question, as the carpet exuded a grim aura of neglect. Dust and dirt accumulated in every corner, with unsightly mold thriving by the windows. The curtains bore the marks of ugly damp stains, and the sight of wires hanging haphazardly in the bathroom only added to the unsettling atmosphere. My hopes for a refreshing shower were shattered when the fixture detached from the wall, leaving me with a painful reminder of the room's dire state. Despite assurances of a refund within 10 days, the financial compensation remains elusive, adding to the frustration of this entire experience. The lack of cleanliness and maintenance was not only disappointing but also concerning for the well-being of guests. As I eagerly await the promised refund, I can't help but wish that the management takes immediate action to rectify these issues for future guests. My only regret is not being able to share the visual evidence of this ordeal, as words alone cannot fully capture the extent of the subpar conditions I encountered. I sincerely hope that my feedback serves as a catalyst for improvement, turning this dismal experience into a beacon of change and excellence at Travelodge Park Royal. A
A W
A Gem in the Making: Overlooking Shortcomings at The Travel Lodge in Preatree Oxford
Embarking on a getaway should be a seamless experience filled with relaxation and joy, yet our recent stay at The Travel Lodge in Preatree Oxford was met with some challenges. The initial impressions of the property were marred by its outdated decor and a lingering unpleasant odor. However, amidst these shortcomings, glimmers of potential shone through. Despite encountering some staff members who could benefit from additional training, there were a few team members who went above and beyond to address our concerns and ensure our comfort. While the overall hygiene standards left something to be desired, we appreciated the efforts made by certain staff to rectify immediate issues as best they could. Though our time at the lodge was cut short due to these challenges, we left with hope that with some upgrades and additional attention to detail, The Travel Lodge in Preatree Oxford has the potential to transform into a standout destination for travelers seeking comfort and convenience. D
david weston
A Memorable Stay at Travelodge
During my recent visit to Travelodge, I had a wonderful experience overall. The facilities were clean and well-maintained, making for a comfortable stay. However, one aspect that stood out was the overpowering smell of marijuana at the front entrance. While I understand that occasional odors are inevitable, this particular scent was exceptionally strong and off-putting. Once inside the premises, everything was impeccable, and I thoroughly enjoyed my time there. Despite the initial setback at the entrance, the rest of my stay was pleasant, and I would consider returning in the future. The friendly staff and cozy accommodations definitely left a positive impression on me, overshadowing the initial inconvenience. Overall, my stay at Travelodge was memorable, and I appreciate the effort put into maintaining a clean and inviting environment for guests. With a slight improvement in managing external odors, this place would undoubtedly be a top choice for anyone looking for a comfortable and affordable stay. K
Kay
Unforgettable Stay at Travelodge Has Left Me Disappointed
Upon checking in at travelodge.co.uk, my excitement quickly turned to dismay when I discovered that another guest had been incorrectly assigned my room. This mix-up not only compromised my privacy but also left me feeling unsafe, with two additional guests mistakenly gaining access to my room. The lack of security measures was deeply concerning and made me question the overall safety standards at the hotel. Adding to my disappointment was the dismissive attitude of the receptionist, whose rudeness only escalated my frustration. Instead of addressing my valid concerns, their response further soured my experience. The unpleasant encounter with the staff reflected poorly on the hotel's customer service, leaving me feeling undervalued as a guest. Furthermore, the overpowering smell of wet dog lingering in both the hotel and my room only exacerbated my discomfort throughout the stay. This strong odor detracted from any potential enjoyment and relaxation I had hoped to experience during my visit. Overall, my time at Travelodge fell far short of expectations, marred by a series of issues that overshadowed any positive aspects of the stay. I left the hotel feeling let down and unappreciated, with a lingering sense of dissatisfaction that I had not anticipated. As a customer, I value safety, respect, and comfort in my accommodations, and unfortunately, Travelodge failed to deliver on these essential aspects of hospitality. R
Rachel Ramirez
Bronte at Keighley Travelodge: A Guardian Angel in the Snowstorm
I cannot express my gratitude enough for the exceptional service I received from Bronte at the Keighley Travelodge. On a bitterly cold evening, when the snowstorm ravaged through Keighley and surrounding areas, leaving my village plunged into darkness, Bronte's kindness and quick thinking shone like a guiding light. Despite the chaos and uncertainty of the weather, Bronte not only extended her helping hand but also her personal phone to ensure I secured a room for the night. Her compassion didn't stop there; she went out of her way to provide me with extra duvets and heaters to keep warm. What truly touched my heart was Bronte's thoughtful gesture of suggesting a nearby place for a hot meal before they closed early. In that moment of crisis, her presence felt like a guardian angel, looking out for my well-being in a time of distress. Bronte's exceptional service embodies the true essence of hospitality, and her actions were nothing short of heroic in the face of adversity. The comfort and support she provided during a challenging time left a lasting impression on me, solidifying Travelodge Keighley as the epitome of 5-star customer service. To Bronte, thank you for your unwavering kindness and for being a beacon of light in the midst of a snowstorm. Your dedication and compassion are a testament to the outstanding service at Keighley Travelodge.
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Introduction:
Travelodge.co.uk is a popular online platform that offers affordable accommodation options for travelers across the United Kingdom. With a wide range of locations, Travelodge aims to provide convenient and comfortable stays for both leisure and business travelers. In this editorial review, we will explore various aspects of Travelodge.co.uk, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons:
- Pros:
- Extensive coverage across the United Kingdom, offering convenient accommodation options in various cities and towns.
- Affordable rates, making Travelodge an attractive option for budget-conscious travelers.
- User-friendly website that allows for easy booking and navigation.
- A wide selection of room types, including family rooms and accessible rooms.
- Flexible check-in and check-out options.
- Cons:
- Limited amenities compared to higher-end hotels.
- Some locations may have limited parking availability.
- Occasional reports of cleanliness issues in certain rooms.
User Experience:
Travelodge.co.uk provides a seamless user experience with its intuitive website design. The booking process is straightforward, allowing users to easily select their desired location, dates, and room preferences. The website also offers informative descriptions and images of the properties, aiding in decision making. With a responsive design, the site is compatible with mobile devices, ensuring a smooth experience for users on the go.
Pricing and Value for Money:
Travelodge.co.uk is known for its competitive pricing and value for money. The rates offered by Travelodge are often lower than those of many other hotel chains, making it an affordable choice for travelers. The prices vary depending on location, season, and room type. Travelodge frequently offers promotional discounts and special deals, further enhancing the value for money.
Customer Service:
Travelodge.co.uk is committed to providing excellent customer service. Their support team is readily available to assist customers with any queries or issues. Contact options include telephone, email, and an online messaging service. Based on customer reviews, the majority of customers report positive experiences with the customer service provided by Travelodge, with staff being described as helpful and accommodating.
Product Quality and Selection:
Travelodge offers comfortable and well-maintained rooms across its various locations. While it may not offer the luxurious amenities of higher-end hotels, Travelodge focuses on providing essential amenities to ensure a comfortable stay. Room options include double, twin, family, and accessible rooms, catering to the needs of different types of travelers.
Website Usability:
The Travelodge website is designed with user-friendliness in mind. The interface is clean, and the booking process is quick and straightforward. Users can easily navigate through different pages to find relevant information about each property. The website also provides helpful details about amenities, nearby attractions, and directions, ensuring a convenient experience for users.
Returns and Exchanges:
Travelodge operates on a booking basis, and therefore, returns and exchanges are not applicable in the traditional sense. However, customers can modify or cancel bookings within the specified timeframe, and Travelodge provides clear information regarding their cancellation policy. Depending on the booking specifics, fees may be applicable for modifications or cancellations.
Promotions and Discounts:
Travelodge.co.uk frequently offers promotions and discounts to its customers, allowing them to enjoy further savings on their stays. These promotions can range from discounted rates for advance bookings to special deals during seasonal periods. Travelodge also provides exclusive discounts and perks to registered members through their loyalty program.
Reputation:
Travelodge has established a reputable brand presence in the hospitality industry. With its extensive network of locations and affordable rates, the company has gained a loyal customer base. Travelodge prioritizes customer satisfaction and continually strives to enhance its services to meet customer expectations. However, it is worth noting that occasional negative reviews related to cleanliness issues have been reported.
Payment Options:
Travelodge.co.uk offers a variety of payment options to cater to diverse customer preferences. Customers can usually pay for their bookings using major credit cards, including Visa, Mastercard, and American Express. The website utilizes secure payment gateways to ensure the protection of customers' financial information.
Loyalty Programs:
Travelodge offers a loyalty program called "Travelodge Business," specifically tailored for business travelers. Members of this program gain access to exclusive benefits, including discounted rates, free Wi-Fi, and flexible check-in and check-out times. The program aims to provide additional value to frequent travelers and foster long-term relationships with corporate clients.
Customer Reviews:
Customer reviews on platforms such as TripAdvisor and Trustpilot indicate a generally positive sentiment towards Travelodge.co.uk. Customers often highlight the affordability, convenience, and reliability of the service provided by Travelodge. However, a small portion of reviews mention instances of cleanliness issues or reservation complications, emphasizing the importance of careful consideration when booking.
Community Involvement:
Travelodge demonstrates community involvement through various initiatives. The company actively participates in charitable activities and supports local communities. Travelodge also implements eco-friendly practices, striving to reduce its environmental impact. Such initiatives contribute to Travelodge's positive brand image and social responsibility.
Shipping and Costs:
As Travelodge operates in the hospitality industry, shipping does not apply to their services. To cover costs, Travelodge includes all relevant charges and taxes in the booking prices displayed on their website. It is important for customers to review the booking details thoroughly to avoid any unexpected costs.
In conclusion, Travelodge.co.uk offers affordable and convenient accommodation options while maintaining a strong online presence and reputation. With its extensive coverage, user-friendly website, competitive pricing, and focus on customer satisfaction, Travelodge is a reliable choice for travelers seeking budget-friendly stays across the United Kingdom.