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18% users rated Poor
28% users rated Average
5% users rated Very Good
13% users rated Excellent
A Travel Partner Worth Trusting
Embarking on trips for clients can be a daunting task, but with TravelPack.com, it has been nothing short of spectacular. Their dedication to providing top-notch service shines through every interaction. From crafting multi-center holidays to luxurious long-haul getaways, every experience has been seamless and stress-free. What stands out the most is their exceptional customer service - always available to provide guidance and support, no matter the hour. With TravelPack.com, I have found a reliable travel partner I can confidently recommend to others.A Dream Holiday with Travelpack.com
I recently had the pleasure of booking a holiday to Miami through Travelpack.com, and it was an absolute dream come true. From the moment I landed, every detail was taken care of, and I was able to relax and truly enjoy my vacation. The hotel that was arranged for me was beyond my expectations - it was luxurious, clean, and conveniently located. The entire experience was seamless and stress-free. Even when I had a minor concern during my stay, the support team at Travelpack.com was quick to address it, ensuring that I had the best experience possible. I cannot recommend Travelpack.com enough for their impeccable service and attention to detail. Thank you for making my trip to Miami truly unforgettable!Avoid Heartache and Hassle: My Personal Warning about travelpack.com
As a traveler with mobility challenges, I want to warn others about my harrowing experience with travelpack.com. During a recent trip to Port Louis, Mauritius, I was shocked to encounter discrimination and poor service from this company. Despite informing the supplier about my wheelchair use through multiple emails, I was denied access to a tour I had already paid for, after shelling out £62.67 for a taxi to get there. What's worse, travelpack.com refused to refund my money or cover the cost of the transportation. This was just one of several disappointing experiences with them – out of the five trips I booked, only two actually happened. It's been a frustrating and disheartening ordeal dealing with travelpack.com. Not only have they taken a significant amount of money from me, but they also disregarded my mobility issues and discriminated against me. Their lack of accountability and poor customer service have left me feeling utterly let down. I urge anyone considering booking through travelpack.com to think twice. My hope is that by sharing my story, I can spare others the same heartache and financial loss I've experienced. This company's disregard for customers' well-being and satisfaction is deeply concerning, and I cannot in good conscience recommend their services to anyone. Please, heed my warning and avoid travelpack.com at all costs.A Lifesaver! Superb Service and Stress-Free Refunds
I can't thank travelpack.com enough for their exceptional service during a challenging time. When my flight was canceled due to the pandemic, I was faced with the daunting task of navigating refund procedures. However, travelpack.com stepped in and not only ensured a smooth refund process but also provided unparalleled support every step of the way. Their prompt and efficient handling of my refund was a lifesaver. I received the full amount owed without any hassle or delays, allowing me to manage my finances during these uncertain times. What sets travelpack.com apart is their dedication to customer satisfaction, evident in their seamless communication and genuine concern for their customers' well-being. I highly recommend travelpack.com to anyone seeking reliable and trustworthy travel assistance. Their commitment to excellence and customer-centric approach have truly set them apart in the industry. Thank you, travelpack.com, for turning a daunting experience into a stress-free and positive one!Travelpack.com: A Customer’s Journey to Honesty and Integrity
I cannot express how grateful I am that after a long and draining process, Travelpack.com finally came through for me. Initially, my experience with them was filled with frustrations when my flight got cancelled due to COVID restrictions in August 2020. They informed me that only a voucher could be provided, which could only be used through them. After two years of feeling tied down, I decided to take matters into my own hands and threatened to pursue an alternative dispute resolution. It was then that Travelpack.com agreed to request a refund from the airline. The relief I felt was immeasurable, but the journey didn't end there. Fast forward to February 2023, 2.5 years later, I finally received the refund, albeit with a deduction for some non-refundable fees. Despite this, the fact that I received my money back after such a long wait was a tremendous relief. The journey was not easy, and at times it felt like a never-ending battle, but the important thing is that Travelpack.com eventually came through for me. Thank you for finally demonstrating honesty and integrity, and for ensuring that I received the refund I was entitled to. This experience has taught me the value of perseverance, and I am thankful that Travelpack.com ultimately made things right.Unveiling the Truth: A Tale of Persistence and Integrity
Embarking on a journey with travelpack.com, I unraveled an unexpected saga of resilience and transparency. Initially struck by a flight cancellation in August 2020 amidst the tumult of COVID restrictions, I was disheartened to receive word of only being eligible for a voucher, tethered to their domain. The battle for a refund ensued, evolving into a prolonged tussle of wills. Engulfed in frustration, it took a span of two-and-a-half years for the tides to turn in my favor. Only after fervently wielding the threat of alternative dispute resolution did travelpack.com yield to my plea for a refund from the airline. A challenging journey filled with uncertainty and doubt, each step a testament to endurance and unwavering resolve. As the echoes of time faded into February 2023, the awaited moment arrived: the refund materialized, albeit marred by a deduction cloaked in enigmatic non-refundable fees. Yet, amidst the shadows of doubt, a glimmer of victory surfaced, bearing witness to the persistence and perseverance in the pursuit of truth and justice. Through the tumultuous seas of uncertainty and the poignant dance with disillusionment, travelpack.com emerged as a beacon of authenticity and integrity, standing firm in the face of adversity and ultimately upholding the values of honesty and accountability. In the end, the journey was not merely about the refund but about the unwavering spirit that navigated the storm, emerging stronger and steadfast in the pursuit of transparency and fairness.Exceeding Expectations: A Testimonial for Vishal and the Exceptional Service at travelpack.com
I am thrilled to share my outstanding experiences with Vishal and his team at travelpack.com. From the moment I first engaged their services, it has been nothing short of remarkable. The promptness and efficiency displayed by Vishal and his team have truly set them apart in the industry. Their ability to consistently deliver on incredible bookings for my clients has left me in awe. I have entrusted travelpack.com with numerous bookings, and each time they have managed to exceed my expectations. Not only have they provided seamless and impeccable service, but they have also ensured that not a single one of my clients had any reason to lodge a complaint. In an industry where customer satisfaction is paramount, Vishal and his team have continually proven themselves as reliable and trustworthy partners. I urge anyone seeking a travel booking service to look no further than travelpack.com. Their commitment to excellence and impeccable track record speak volumes about the level of service they provide. My heartfelt gratitude goes out to Vishal and the entire team for consistently going above and beyond to ensure a seamless and satisfying experience for both me and my clients. Thank you for setting the bar high and redefining what exceptional service truly means.Exceeding Expectations Every Time: A Heartfelt Tribute to Vishal and the Team
I am beyond thrilled to share my exceptional experience with Vishal and his team at travelpack.com. From the very first interaction, they have consistently demonstrated unparalleled promptness, efficiency, and a genuine dedication to delivering top-notch service. Having entrusted them with numerous bookings for my clients, I have been consistently amazed by the level of professionalism and attention to detail displayed by Vishal and his team. Each time I reach out to them, I am met with a level of commitment and expertise that truly sets them apart in the industry. What truly sets Vishal and the team at travelpack.com apart is their unwavering dedication to customer satisfaction. Not once have I encountered a situation where their service fell short of perfection. Their ability to anticipate and fulfill my client's needs without a hitch is truly commendable. I wholeheartedly recommend Vishal and the team at travelpack.com to anyone in search of a seamless and unforgettable travel booking experience. Their exceptional service, attention to detail, and commitment to excellence make them a shining example of what customer service should be. In conclusion, if you are looking for a travel partner who not only meets but exceeds your expectations every time, look no further than Vishal and the team at travelpack.com. Thank you for consistently going above and beyond to ensure that every booking is a success!Reliable Service and Peace of Mind: My Experience with Travelpack.com
Travelpack.com deserves a shoutout for their reliable service in booking my recent flights. While the process was a bit slow due to communication via email and call handlers taking messages, I was eventually able to secure my flight bookings. As someone who was initially worried about the possibility of flight costs increasing while waiting for email replies, I was relieved that everything went relatively smoothly in the end. Despite the minor bumps in the road, I found comfort in the fact that my flights were successfully booked, especially after reading some concerning reviews. Additionally, while I did have to pay an administration fee of £15 per person directly to the agent, I felt the fee was a bit steep considering the service provided. Overall, I'm grateful for the eventual outcome and the peace of mind that comes with having my flights booked. Thank you, Travelpack, for ensuring that my travel plans came to fruition.Travelpack Delivers in the End: A Journey of Patience and Relief
Having recently navigated the skies with Travelpack, I felt compelled to share my experience amidst the slow yet eventual success that followed. Upon receiving an airline voucher stemming from the chaotic uncertainty of the covid lockdown, I embarked on the journey of flight booking with Travelpack. The process, admittedly, was a test of patience as the pace seemed leisurely in the digital realm. Communication with the team was solely through emails, with call handlers acting as messengers rather than direct points of contact. The uncertainty of fluctuating flight costs loomed overhead as I awaited responses, adding a layer of tension to the booking process. However, amidst these initial challenges, I found solace in the eventual outcome. Despite the slow pace and the initial worries sparked by negative reviews, I can attest that my booking concluded smoothly in the end. The relief that washed over me as the flights were confirmed overshadowed the initial hesitations, emphasizing the ultimate success of the endeavor. Moreover, while the journey had its bumps, I did encounter a minor setback in the form of an administration fee. The £15 per person charge, although slightly steep for the service rendered, was a small price to pay for the eventual peace of mind that accompanied the secured bookings. In retrospect, Travelpack may have tested my patience, but the end result was worth the wait. My faith in their ability to navigate through uncertainties and bring forth a successful booking experience stands unwavering. Amidst the slow but steady process, Travelpack delivered, leaving me grateful for the journey and the destination it led me to.An Unforgettable Journey with Kapshal: A Travelpack.com Review
My journey with Travelpack.com was made memorable and incredible by the exceptional assistance of the agent Kapshal. His efficiency and hard work left me in awe, and his commitment to our case was commendable. His exceptional customer service skills and helpful nature made my experience truly delightful. I greatly appreciate all the effort and assistance provided by Kapshal, and I am truly grateful to have had him as my agent throughout. While my experience with Kapshal was exceptional, I did encounter some challenges with the company's overall efficiency. Despite this, Kapshal's dedication and support overshadowed any shortcomings, and I am immensely thankful for his unwavering assistance. Thank you, Kapshal, for making my travel journey an unforgettable one! Your dedication and exceptional service have truly left a lasting impression.Unveiling Excellence: Kapshal Goes Above and Beyond!
Embarking on my journey with travelpack.com, I had the privilege of being assisted by the exceptional agent, Kapshal. His dedication and efficiency shone brightly throughout our interactions, leaving me utterly impressed. Kapshal's unwavering commitment and exceptional customer service skills truly set him apart. I am immensely grateful for Kapshal's hard work and unwavering support; his willingness to go the extra mile did not go unnoticed. Despite the company's occasional tardiness in responsiveness, Kapshal's standout performance salvaged the overall experience. Thank you, Kapshal, for turning what could have been a frustrating encounter into a smooth and memorable transaction. Your passion for your work shines through, and I am grateful for the positive impact you have had on my journey.Travelpack.com: A Disappointing Experience with a Company I Wouldn’t Recommend to Anyone
I regret to say that my experience with travelpack.com has been nothing short of a nightmare. After my refund was authorized by the airline in September 2021, I have been met with nothing but excuses and delays from this company. It's disheartening to see how they have failed to fulfill their obligations and provide the service that was promised. I've reached a point where I had to escalate the matter to relevant trading standards and airline agent regulators to address this appalling behavior. The lack of accountability and responsibility displayed by travelpack.com is truly unprecedented, and I feel compelled to share my experience to prevent others from falling into the same predicament. If you're considering using their services, I strongly urge you to think twice. My trust has been shattered, and it pains me to witness such unprofessional conduct from a company that should prioritize customer satisfaction. In conclusion, I wouldn't wish the distress I've experienced upon anyone, and I sincerely hope that this feedback prompts a much-needed reevaluation of their practices.Vishal Ashok Kumar Patel THIEF household
My overview for travelpack.com Absolute thieves these individuals ., my refund was authorised by airline again in September 2021 since then these thieves are making lame excuses and so far nonetheless haven’t refunded my ticket a refund. Now I've been compelled to make grievance to related buying and selling requirements in addition to airline agent regulators to report this firm.,I have to say, I've by no means come throughout any shameless firm in my life earlier than. Disgrace on the administration and disgrace on the director Mr Vishal Ashok Patel.Exceptional Customer Service at travelpack.com: Kalpesh Saved the Day!
I can't thank Kalpesh enough for his exceptional help at travelpack.com. When unexpected travel restrictions to India turned our plans upside down, Kalpesh went above and beyond to assist us in converting our tickets to open tickets. His polite demeanor, attentive listening, and dedication to providing top-notch customer service were truly commendable. Kalpesh's outstanding support has won our trust, and we will definitely reach out to him again for our future travel needs at Travel pack. Sincere thanks from myself and my friends to Kalpesh for turning a stressful situation into a positive experience. Gratefully, Suhel KhanNo Results Found
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{{{reviewBody}}}Introduction
Travelpack.com is a leading online travel agency that offers a comprehensive range of travel services, including flights, hotels, car rentals, and vacation packages. With over 30 years of experience in the industry, Travelpack has established itself as a reliable and trustworthy platform for travelers seeking affordable and convenient travel solutions.
Pros and Cons
- Pros:
- Competitive prices on flights, hotels, and vacation packages.
- Wide selection of travel destinations and packages.
- User-friendly website for easy navigation and booking.
- Excellent customer service and support.
- Secure payment options for hassle-free transactions.
- Cons:
- Some occasional delays in customer service response during peak seasons.
- Limited options for travel insurance coverage.
User Experience
Travelpack.com provides a seamless and user-friendly experience for travelers. The website's intuitive interface allows users to easily browse and search for their preferred destinations, compare prices, and book their travel arrangements within minutes. The booking process is straightforward, with clear instructions and prompts at each step, ensuring a smooth and efficient user experience.
Pricing and Value for Money
Travelpack.com offers highly competitive prices on flights, hotels, and vacation packages. The platform works closely with trusted airlines, hotels, and rental car companies to negotiate the best rates, enabling them to pass on the savings to their customers. Additionally, Travelpack often provides exclusive deals and discounted packages, further enhancing the value for money proposition.
Customer Service
Travelpack.com prides itself on delivering exceptional customer service. Their dedicated support team is available 24/7 to assist customers with any queries or issues they may encounter. Whether it's a flight delay, hotel reservation modification, or general travel advice, Travelpack's customer service agents are prompt, professional, and knowledgeable, ensuring a high level of customer satisfaction.
Product Quality and Selection
Travelpack.com partners with reputable airlines, hotels, and car rental companies to offer customers a wide range of travel options. From budget accommodations to luxury resorts, economy flights to business class tickets, Travelpack ensures that their customers have access to a diverse selection of high-quality travel products. This commitment to offering reliable and well-regarded options enhances the overall customer experience.
Website Usability
With a clean and user-friendly design, Travelpack.com prioritizes website usability. The platform's intuitive navigation system allows users to easily find and book their desired travel arrangements. The search filters and sorting options further enhance the usability, enabling travelers to refine their search results based on specific preferences, such as price range, star rating, or flight duration.
Returns and Exchanges
Travelpack.com understands that travel plans may change unexpectedly, and they strive to offer flexible options for returns and exchanges. Depending on the specific terms and conditions set by airlines, hotels, and car rental companies, customers may be able to make changes to their bookings or request refunds, subject to applicable fees. Travelpack's customer service team assists customers in navigating this process and finding the best possible solutions.
Promotions and Discounts
Travelpack.com frequently offers promotions and discounts to further enhance the value for money proposition for their customers. Such promotions may include discounted flight and hotel packages, exclusive deals on specific destinations, or seasonal discounts. These limited-time offers provide excellent opportunities for travelers to save money on their bookings.
Reputation
Travelpack.com has built a strong reputation in the travel industry over the past 30 years. Their commitment to providing competitive prices, excellent customer service, and a wide selection of travel options has earned them the trust of numerous travelers. Positive reviews and testimonials from satisfied customers further validate their reputation as a reliable and trusted travel agency.
Payment Options
Travelpack.com offers a range of secure payment options to ensure a hassle-free and secure transaction process. Customers can choose to pay using major credit cards, such as Visa, Mastercard, and American Express, or opt for alternative payment methods like PayPal. Travelpack prioritizes the security of customer information and utilizes encryption technology to safeguard sensitive data.
Loyalty Programs
Travelpack.com does not currently offer a loyalty program. However, they regularly provide exclusive deals and discounts to their newsletter subscribers and repeat customers, ensuring that loyal customers are rewarded for their continued support.
Customer Reviews
Customer reviews play a crucial role in shaping the reputation of any travel agency. Travelpack.com actively encourages customers to leave feedback and reviews after their travel experiences. These reviews provide valuable insights for potential customers and demonstrate Travelpack's commitment to transparency and accountability. The majority of customer reviews for Travelpack are positive, highlighting the platform's competitive prices, reliable service, and excellent customer support.
Community Involvement
Travelpack.com actively participates in community involvement initiatives. They have partnered with various charitable organizations and actively contribute to social causes related to the travel industry. Through these efforts, Travelpack demonstrates its commitment to making a positive impact on society.
Shipping and Costs
Travelpack.com primarily provides electronic services, and therefore, shipping is not applicable. However, customers may incur additional costs, such as baggage fees or local taxes, depending on their travel arrangements. Travelpack ensures that customers are informed about such costs during the booking process, allowing them to make well-informed decisions.